Trova offerte per voli da Milano Aeroporto Malpensa a Londra-Heathrow (MXP - LHR)

Punti negativi: We were late..had issues with carry-on unnecessarily... They didn't even serve water

Punti positivi: Check in was a breeze, and the food was good!

Punti negativi: Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee.

Punti negativi: For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad.

Punti negativi: Food was below average

Punti positivi: The staff were all very helpful and efficient.

Punti positivi: The seat was more comfortable and more leg room than Norwegian

Punti positivi: I like the way they treat people. Each crew member was friendly and worked very hard to please everyone

Punti negativi: I have no negative comments.

Punti positivi: Crew and ground personnel extremely polite and helpful. Good entertainment selection. And there's room for everybody's carry-on! Comfortable airplane even on coach, besides the 2 sore points on the "don't like" pane.

Punti negativi: Airbus A380, so boarding and de-boarding took some time. Aircraft interiors are made per airline requirements, not simply by aircraft manufacturer. On an airplane that will always be use on long haul routes I won't expect the usual non-really-reclinable last row of seats. Moreover, the armrest does not disappear between seats when moved upwards, it goes up only 45 degrees. Quite a nuisance traveling with your s.o. or children if you want to lean on each other.

Punti negativi: Overhead space on plane was very limited.

Punti negativi: When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience.

Punti positivi: Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?

Punti negativi: The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!

Punti positivi: Good experience, service was good, and attendants were courteous

Punti positivi: Crew was good. Cramped seating as usual.

Punti negativi: Extra seat leg and knee room like 4 more inches would make all the difference in the world.

Punti positivi: No problems

Punti negativi: Sleep was interrupted to be offered food.

Punti positivi: I like the way they treat people. Each crew member was friendly and worked very hard to please everyone

Punti negativi: I have no negative comments.

Punti positivi: The crew were pleasant and helpful

Punti negativi: The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens

Punti positivi: Great scenery!!!

Punti negativi: There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats

Punti negativi: This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!

Punti positivi: There was an abundance of drink carts and dining options, snacks. Thank you!

Punti negativi: Some of these planes need improved entertainment systems. Half did not work.

Punti positivi: Meal service

Punti negativi: Security at Heathrow. Check-in at b.s. was very v3ry slow. Charged us for coffee and tea flight from map to heathrow

Punti negativi: A longer connection so I didn’t miss the flight.

Punti positivi: Got lucky and flew in a 777-300ER, very good flight experience overall.

Punti negativi: Perhaps a savory snack towards the arrival would have been better.

Punti positivi: Nothing

Punti negativi: The plane, the arrival time and the service

Punti negativi: They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them.

Punti positivi: Crew was kind and gracious.

Punti negativi: Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster.

Punti positivi: The service

Punti negativi: The service and attitude

Punti positivi: A nice crew n my seat next to me was empty so I can sleep well...

Punti negativi: Maybe give every passenger a bottle of water...

Punti negativi: We were late..had issues with carry-on unnecessarily... They didn't even serve water

Punti positivi: Meal service

Punti negativi: Security at Heathrow. Check-in at b.s. was very v3ry slow. Charged us for coffee and tea flight from map to heathrow

Punti positivi: Quick flight

Punti negativi: Boarding ticketing had rude personnel

Punti positivi: Direct boarding from business class lounge!

Punti negativi:

Punti negativi: Seats not the comfortable. Small space. Took off late and crew made it seem that rebooking our connecting flight would be a piece of cake when in reality we had to wait in line for four hours before even getting to speak to someone about it.

Punti positivi: Crew was good, seats were good.

Punti negativi: Barely made connection because we were late landing.

Punti positivi: Nothing notable

Punti negativi: Nothing is complementary

Punti positivi: Nice comfortable ride from Heathrow to JFK , crew was terrific tending to all passengers , on time and get the service coming throughout the flight

Punti negativi: Everything was good , no complaints.

Punti negativi: Boarding time needs to be longer. Also, too little time between connecting flights.

Punti positivi: most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement

Punti negativi: the seats are small and very small space in comparison to Lufthansa

Punti negativi: Swiss precision

Punti negativi: 45mn late

Punti negativi: Told there was meal and then asked to pay for it - show be clear when booking!

Punti positivi: For an hour and a half flight all went smooth.

Punti negativi: You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!

Punti positivi: Flight was not to crowded

Punti negativi: Seat are smaller than usual

Punti positivi: Crew was good, seats were good.

Punti negativi: Barely made connection because we were late landing.

Punti negativi: Food was below average

Punti positivi: Nothing

Punti negativi: Rude employees, flight attendant actually kicked my partners leg on purpose. No beverage provided at all.

Punti positivi: The crew was great, however the other passengers made the flight back unbearable. Everything from bad body odour to a child kicking my seat.

Punti negativi: I didn’t realize I had to preselect food options prior to. There wasn’t a veggie option when they got to me. The crew was super apologetic even though it was my fault.

Punti negativi: Generally, it was just good.

Punti negativi: This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!

Punti positivi: Cabin crew were efficient

Punti negativi: Open check in counters on time as scheduled. They were half hour late at least

Punti positivi: Swiss is aways good

Punti positivi: Fast boarding

Punti negativi: The food is the worst there is

Punti positivi: Nothing

Punti negativi: The plane, the arrival time and the service

Punti positivi: the Entertainment system

Punti negativi: No free juice and water. Everything is for purchase. No seatback entertainment. No internet.

Punti negativi: Delayed, twice!

Punti positivi: Crew very pleasant, professional and friendly.

Punti negativi: Tired and dated cabin; seats extremely uncomfortable causing severe back pain. In flight entertainment very old fashioned with small low resolution screens.

Punti positivi: Flight was not to crowded

Punti negativi: Seat are smaller than usual

Punti positivi:

Punti negativi: The entertainment is missing

Punti negativi: No free juice and water. Everything is for purchase. No seatback entertainment. No internet.