Trova offerte per voli da Milano Aeroporto Malpensa a Londra-Heathrow

Punti positivi: Not much.

Punti negativi: The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight.

Punti negativi: On time

Punti negativi: They took too long for check in. The crew was confused

Punti positivi: I used to think that British Airways was one of the classier emails. Unfortunately, they have become thoroughly mediocre. The meal was one of the very worst I've ever had on an airplane, entertainment system antiquated, no email, poor ventilation with no individual air outlet. Heathrow is an airport to be avoided if at all possible.

Punti positivi: Not much.

Punti negativi: The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight.

Punti positivi: No problems

Punti negativi: Sleep was interrupted to be offered food.

Punti positivi: We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers

Punti negativi: Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area

Punti positivi: nothing really

Punti negativi: Do not serve food or drinks without charging. Have to even buy water (bottled). The crew is not polite or friendly. I flew BA almost 20 years ago and swore I will never fly them again. I broke that promise as I booked a flight in Virgin Atlantic which had connections on BA. 20 years later the service still sucks and has gotten worst. No more BA for me ever.

Punti positivi: Crew was great, plenty of food.

Punti negativi: The announcements ran a bit long toward the end of the flight. Quite a bit long

Punti positivi: Check in was a breeze, and the food was good!

Punti negativi: Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee.

Punti positivi: We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers

Punti negativi: Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area

Punti negativi: On time

Punti negativi: Check in with bags was too slow with only one agent available and there were 30-40 people in line!.

Punti positivi: Quick flight and boarding

Punti negativi: No free juice and water. Everything is for purchase. No seatback entertainment. No internet.

Punti positivi: The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight.

Punti positivi: For an hour and a half flight all went smooth.

Punti negativi: You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!

Punti positivi: Flight was excellent crew awesome.

Punti negativi: Nothing

Punti positivi: Great

Punti negativi: Everything was fine

Punti positivi: Crew was good. Cramped seating as usual.

Punti negativi: Extra seat leg and knee room like 4 more inches would make all the difference in the world.

Punti positivi: Flight left on time and arrived in Lyon early. Crew was attentive.

Punti negativi: Seat wouldn't go back.

Punti positivi: Nothing notable

Punti negativi: Nothing is complementary

Punti positivi: Meal service

Punti negativi: Security at Heathrow. Check-in at b.s. was very v3ry slow. Charged us for coffee and tea flight from map to heathrow

Punti positivi: For an hour and a half flight all went smooth.

Punti negativi: You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!

Punti positivi: We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers

Punti negativi: Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area

Punti positivi: Friendly staff and smooth boarding process.

Punti negativi: British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline.

Punti positivi: Quick boarding, arrived 30 min early, fast exit and quick bag retrieval

Punti positivi: I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent

Punti negativi: Flight was 90 minutes late.

Punti positivi: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Punti negativi: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Punti negativi: The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action

Punti positivi: Excellent

Punti positivi: Great

Punti negativi: Everything was fine

Punti negativi: No free juice and water. Everything is for purchase. No seatback entertainment. No internet.

Punti positivi: I got a very good price on this flight attendants were very nice transfer between concourses was much faster than the BA flight magazine lead me to expect

Punti negativi: the entertainment screen was fuzzy - visual images unclear on video audio selections were good though length of concourse was ridiculous and lining up for boarding was chaotic

Punti positivi: Bar option for self service. Large bathrooms. Yes attitude of crew.

Punti negativi: Waking me up when I am clearly asleep to ask if I want food or drink 3 times. I think passengers should not be disturbed. Forgetting to offer me duty free shopping later in flight when I clearly said yes I would like to shop and then when I remembered it was too late.

Punti positivi: Meal service

Punti negativi: Security at Heathrow. Check-in at b.s. was very v3ry slow. Charged us for coffee and tea flight from map to heathrow

Punti positivi: Friendly staff and smooth boarding process.

Punti negativi: British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline.

Punti positivi: Quick flight and boarding

Punti positivi: Nothing

Punti negativi: Rude employees, flight attendant actually kicked my partners leg on purpose. No beverage provided at all.

Punti positivi: Flight was excellent crew awesome.

Punti negativi: Nothing

Punti positivi: The flight was on time and the tripulantes were nice and helpful.

Punti negativi: Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first.

Punti positivi: I got a very good price on this flight attendants were very nice transfer between concourses was much faster than the BA flight magazine lead me to expect

Punti negativi: the entertainment screen was fuzzy - visual images unclear on video audio selections were good though length of concourse was ridiculous and lining up for boarding was chaotic

Punti negativi: My luggage is lost

Punti negativi: crew at the gate.

Punti negativi: The sitting was so very small, I never traveled so crumpled.

Punti positivi: Nice folks

Punti negativi: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.

Punti positivi: nothing really

Punti negativi: Do not serve food or drinks without charging. Have to even buy water (bottled). The crew is not polite or friendly. I flew BA almost 20 years ago and swore I will never fly them again. I broke that promise as I booked a flight in Virgin Atlantic which had connections on BA. 20 years later the service still sucks and has gotten worst. No more BA for me ever.

Punti positivi: Got lucky and flew in a 777-300ER, very good flight experience overall.

Punti negativi: Perhaps a savory snack towards the arrival would have been better.

Punti positivi: Check in was a breeze, and the food was good!

Punti negativi: Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee.

Punti positivi: Crew was great, plenty of food.

Punti negativi: The announcements ran a bit long toward the end of the flight. Quite a bit long

Punti negativi: Seats not the comfortable. Small space. Took off late and crew made it seem that rebooking our connecting flight would be a piece of cake when in reality we had to wait in line for four hours before even getting to speak to someone about it.

Punti positivi: The flight was on time and the tripulantes were nice and helpful.

Punti positivi: Unlike my previous BA LHR-PHX flights, this one was in a 787. The humidity is much better in a 787. It makes a huge comfort difference in a 10-hour flight. As always on BA, the food was very good.

Punti negativi: Seats were a a bit cramped. The flight crew seemed overworked.

Punti positivi: Basically nothing about this flight was good.

Punti negativi: We arrived almost 3 hours early for our flight, and STILL ended up running to our gate to make it because we waited over an hour and a half in the bag drop line. There were only about 10 people in front of us in this line, but the guy working the counter had no urgency and would frequently stop to make jokes and chat with his coworkers beside him. There was another woman in tears because she was about to miss her flight. Then, once we waited in another insanely long, slow line to board, our flight was delayed over an hour with us sitting on the plane, which caused about half the plane to miss their connecting flights (including us) in London. This then caused us to miss our final connection in the states, which happened to be a standby flight. When trying to rebook a flight to the states from London, we explained how difficult it would be to get another flight out of our original airport in the states since it was now the weekend. The customer service rep informed us that as long as British Airways 'fulfilled their contract' to get us back to the one destination, it wasn't their issue how we got another flight back home.

Punti positivi: Nothing notable

Punti negativi: Nothing is complementary

Punti positivi: Quick boarding, arrived 30 min early, fast exit and quick bag retrieval

Punti positivi: No problems

Punti negativi: Sleep was interrupted to be offered food.

Punti positivi: Got lucky and flew in a 777-300ER, very good flight experience overall.

Punti negativi: Perhaps a savory snack towards the arrival would have been better.