Trova offerte per voli da Milano Aeroporto Malpensa a Londra-Heathrow (MXP - LHR)

Punti negativi: poor customer service.

Punti positivi: The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us.

Punti negativi: Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help.

Punti positivi: The seats were wide tall and comfortable, there was enough room for the legs as well.

Punti negativi: A little glass of juice would have been nice from the airline.

Punti negativi: Flight delays is a constant problem with this company

Punti positivi: Flight was on time. This allowed us to make our connection.

Punti negativi: Tickets & bags checking clerk was rude; not very helpful.

Punti positivi: Crew was good. Cramped seating as usual.

Punti negativi: Extra seat leg and knee room like 4 more inches would make all the difference in the world.

Punti positivi: Flight was not to crowded

Punti negativi: Seat are smaller than usual

Punti positivi: For an hour and a half flight all went smooth.

Punti negativi: You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!

Punti positivi: Flight was not to crowded

Punti negativi: Seat are smaller than usual

Punti positivi: The flight attendants were brilliant! Kind, caring, helpful and smiling..

Punti negativi: Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional

Punti negativi: Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price.

Punti positivi: No problems

Punti negativi: Sleep was interrupted to be offered food.

Punti positivi: Not much.

Punti negativi: The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight.

Punti negativi: Told there was meal and then asked to pay for it - show be clear when booking!

Punti positivi: Timelines, crew attitude and onboard entertainment

Punti negativi: Seats are crammed. Too restrictive about carry on luggage. Asked us to check in as the bag was 1 cm taller than their measuring box. Significant delay in bags coming to conveyer belt.

Punti negativi: Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?

Punti positivi: Good service

Punti negativi: Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich

Punti positivi: Everything!!

Punti negativi: 1.5 hour delay departing put a slight damper on this flight but otherwise it was fine.

Punti positivi: Good seating & service

Punti positivi: Not much.

Punti negativi: The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight.

Punti positivi: Bar option for self service. Large bathrooms. Yes attitude of crew.

Punti negativi: Waking me up when I am clearly asleep to ask if I want food or drink 3 times. I think passengers should not be disturbed. Forgetting to offer me duty free shopping later in flight when I clearly said yes I would like to shop and then when I remembered it was too late.

Punti positivi: Nothing.

Punti negativi: My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY.

Punti negativi: Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?

Punti positivi: The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry.

Punti negativi: The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room.

Punti positivi: Delicious Easter eggs Beautiful interior design of cabin and seats Roomy

Punti negativi: Lost our bags

Punti positivi: The staff were all very helpful and efficient.

Punti positivi: Good seating & service

Punti positivi: I got a very good price on this flight attendants were very nice transfer between concourses was much faster than the BA flight magazine lead me to expect

Punti negativi: the entertainment screen was fuzzy - visual images unclear on video audio selections were good though length of concourse was ridiculous and lining up for boarding was chaotic

Punti negativi: They took too long for check in. The crew was confused

Punti positivi: The boarding process was much easier and faster. No delayed flights.

Punti negativi: I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?

Punti positivi: Leg room always an issue. Crew really great.

Punti negativi: Gluten free option

Punti positivi: Loved the crew from Zurich to sf. Amazing service

Punti positivi: Excellent crew and service, lots of extras at. I charge (like beer/wine, meals, Swiss chocolates). Also on time departure and arrivals. Clean terminal areas. A+

Punti negativi: Honestly can’t think of anything

Punti positivi: Crew were very good

Punti negativi: We had a delay caused by over filling of fuel

Punti positivi: The staff were all very helpful and efficient.

Punti positivi: For an hour and a half flight all went smooth.

Punti negativi: You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!

Punti positivi: Nice comfortable ride from Heathrow to JFK , crew was terrific tending to all passengers , on time and get the service coming throughout the flight

Punti negativi: Everything was good , no complaints.

Punti positivi: Crew was good. Cramped seating as usual.

Punti negativi: Extra seat leg and knee room like 4 more inches would make all the difference in the world.

Punti positivi: Crew was great, plenty of food.

Punti negativi: The announcements ran a bit long toward the end of the flight. Quite a bit long

Punti positivi: The crew was great, however the other passengers made the flight back unbearable. Everything from bad body odour to a child kicking my seat.

Punti negativi: I didn’t realize I had to preselect food options prior to. There wasn’t a veggie option when they got to me. The crew was super apologetic even though it was my fault.

Punti positivi: For an hour and a half flight all went smooth.

Punti negativi: You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!

Punti positivi: The flight was on time and the tripulantes were nice and helpful.

Punti positivi: Great !

Punti negativi: Kosher meal a bit hard to open

Punti positivi: The flight attendants were brilliant! Kind, caring, helpful and smiling..

Punti positivi: The crew was very attentive and professional. The seats were comfortable and food was good!

Punti negativi: Keep the lights off :)

Punti positivi: Friendly, helpful crew.

Punti positivi: I like the way they treat people. Each crew member was friendly and worked very hard to please everyone

Punti negativi: I have no negative comments.

Punti positivi: Plane changed to an A380

Punti negativi: Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!

Punti positivi: Great !

Punti negativi: Kosher meal a bit hard to open

Punti negativi: There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already.

Punti negativi: Delayed, causing me to miss all other flights.

Punti negativi: Flight was cancelled, difficult rebooking.

Punti positivi: If I can give this airline negative stars, I would.

Punti negativi: Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process.

Punti positivi: I like the way they treat people. Each crew member was friendly and worked very hard to please everyone

Punti negativi: I have no negative comments.

Punti positivi: Basically nothing about this flight was good.

Punti negativi: We arrived almost 3 hours early for our flight, and STILL ended up running to our gate to make it because we waited over an hour and a half in the bag drop line. There were only about 10 people in front of us in this line, but the guy working the counter had no urgency and would frequently stop to make jokes and chat with his coworkers beside him. There was another woman in tears because she was about to miss her flight. Then, once we waited in another insanely long, slow line to board, our flight was delayed over an hour with us sitting on the plane, which caused about half the plane to miss their connecting flights (including us) in London. This then caused us to miss our final connection in the states, which happened to be a standby flight. When trying to rebook a flight to the states from London, we explained how difficult it would be to get another flight out of our original airport in the states since it was now the weekend. The customer service rep informed us that as long as British Airways 'fulfilled their contract' to get us back to the one destination, it wasn't their issue how we got another flight back home.

Punti positivi: I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent

Punti negativi: I originally purchased a round trip ticket thru Kayak to be in Italy from 3/31 thru 4/12. I arrived 3/31 and a few hours later received messages that my son had passed away from a heart attack. My wife had been in Italy for a week at this point at a conference. We had to purchase tickets on very short notice to get home. I was charged over $2700 per ticket, nothing credited for the tickets we already had to return to the US on 4/2. So not only were we deeply upset at the loss of my son, we were pillaged by the airline with for very expensive tickets to sit in the last row of the jet. I certainly will remember this regarding future flights on British or American Airlines