Trova voli economici per Quintana Roo

"It took an hour for our luggage to arrive on the carousel. Everything else was fine. But I’ve never had to wait so long for my luggage. At the end of a very long travel day it was not what I would have hoped for."

Punti negativi: "Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing"

Punti positivi: "Crew was extremely hostile and rude"
Punti negativi: "Smile and treat black individuals better"

Punti positivi: "Nothing"
Punti negativi: "See previous"

Punti negativi: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."

Punti positivi: "See previous comments"
Punti negativi: "See previous comments"

Punti positivi: "Everything was good."
Punti negativi: "All good"

Punti positivi: "Very uncomfortable seats and careless crew"
Punti negativi: "The worst food and service ever. Very disappointed"

Punti positivi: "the “salad” lunch before landing was excellent"
Punti negativi: "a cleaner plane and the second lavatory upfront was minuscule"

Punti positivi: "Crew was nice"
Punti negativi: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"

Punti positivi: "All was great"
Punti negativi: "Nothing"

Punti negativi: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."

Punti positivi: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Punti negativi: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"

Punti positivi: "Crew was friendly"
Punti negativi: "Food was not good"

Punti positivi: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Punti negativi: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."

Punti positivi: "Amazing crewkeep"
Punti negativi: "Keep going"

Punti negativi: "The customs and border inspection station in Atlanta is an absolute disaster."

Punti positivi: "Pre-Boarding was very good"
Punti negativi: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."

Punti negativi: "Better screens for in-flight movies. More legroom or upgrade options."

Punti positivi: "Flight was smooth, arrived early..crew was prompt and courteous."

Punti positivi: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Punti negativi: "Carry brewed decaf coffee."

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Punti negativi: "Not enough pens"

Punti negativi: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"

Punti positivi: "When I finally got off the plane"
Punti negativi: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."

Punti positivi: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."

Punti negativi: "Very cramped for overseas flight Coffee is never hot, never served in timely fashion"

Punti negativi: "Nice pillows, eye covers"

Punti positivi: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."

Punti positivi: "Nothing - missed flight"
Punti negativi: "Need to reschedule flight to tomorrow morning...."

Punti positivi: "The plane was newer and the flight itself was good"
Punti negativi: "Poor service onboard. Flight attendants showed little care and were curt. Ordered halal meal but were given vegetarian. It was bland and tasteless. My wife ordered drinks that never came. The armrests were stationary adding to the discomfort. Unfortunate how the international service experience is so much worse than domestic."

Punti positivi: "Excellent check in and boarding service"
Punti negativi: "Cleaning of the airplane could be done better"

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Fly attenden alwas with a beautiful smile"

Punti positivi: "Clean and spacious plane, relaxed and organized gate cre"
Punti negativi: "Crew member passing out ear buds ran out and never came back"

Punti positivi: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."

Punti positivi: "Seat 2G Orderly boarding and plane clean"
Punti negativi: "Asked to have all the food (appetizer, main course, etc) served together , as they advertise, but was told that service wasn't available. Ordered dinner, was almost as tasty as a Stouffers meal (it was some type of glop of lamb). 7 hours into flight the menu advertised a warm chocolate chip cookie, asked for one was told they THOUGHT they were out, came back about an hour later said the found one, but it wasn't warm, so I passed (not a real fan of eating food they found) About 8 hours into flight , the attendant said out of the blue that they were sorry about not providing the meal all together as requested, but that the other attendant didn't know they offered that service."

Punti negativi: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti negativi: "That we did not have a seat assigned"

Punti positivi: "Loved having the Movie and tv options on the flight, really passed the time"
Punti negativi: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."

Punti positivi: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Punti negativi: "Had all my jewelry stolen from my luggage!"

Punti positivi: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"

Punti negativi: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"

Punti positivi: "nothing"
Punti negativi: "They lost my luggage."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Salimos a tiempo . El business es muy confortable"
Punti negativi: "La comida horrible . No se limpian los baños"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Punti positivi: "The crew."
Punti negativi: "The time between flights."

Punti negativi: "Information on arrival time was not correct"

Punti positivi: "Great crew, comfortable seating with enough leg room."
Punti negativi: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Punti negativi: "Troppo ritardo"

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti positivi: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Punti positivi: "The crew are amazing! Attentive and friendly."
Punti negativi: "The seats could have been bigger."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti positivi: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Punti positivi: "Lovely crew, very helpful"
Punti negativi: "N/A"

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti positivi: "Good food, friendly service"
Punti negativi: "More trash pickup; only one round of beverage service"

Punti positivi: "Good"
Punti negativi: "Nothing"

Punti positivi: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Punti negativi: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Punti positivi: "Nice people and good service"
Punti negativi: "Not much"

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti positivi: "The flight was perfect! Great food,movies and I even got to sleep !"
Punti negativi: "All was well!"

Punti positivi: "kLM staff was great."

Punti negativi: "Flight departed 35 minutes late"

Punti positivi: "Professional crew. Good boarding."
Punti negativi: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Punti positivi: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Punti negativi: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Punti negativi: "infotainment was down. Lost my luggage the flight was delayed"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Norhing"
Punti negativi: "They have mabaged to lost my luggage"

Punti positivi: "Overall everything was ok."
Punti negativi: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "Friendly staff"
Punti negativi: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Punti positivi: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Punti negativi: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Punti positivi: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Punti positivi: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Punti positivi: "Comfort economy well worth the extra."

Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti negativi: "magazines very dog eared and some badly torn"

Punti positivi: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Punti negativi: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Punti positivi: "Free wee cake."
Punti negativi: "Nothing in particular."

Punti positivi: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Punti positivi: "Was able to check in online, very convenient and easy to access site."
Punti negativi: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."

Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."

Punti negativi: "I slept didn't have snack offered and no entertainment"

Punti positivi: "Take off and landing"
Punti negativi: "Layover time"

Punti positivi: "Nice crew"
Punti negativi: "Not loose my luggage:)"

Punti positivi: "Na"
Punti negativi: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Punti positivi: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Punti negativi: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."

Punti positivi: "I like the comfortable seats"
Punti negativi: "Service lag a little"

Punti positivi: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Punti negativi: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Crew great."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Punti negativi: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti negativi: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti negativi: "Great experience"

Punti positivi: "Good food and crew"
Punti negativi: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Punti negativi: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Punti positivi: "Air France has the best crews! They really go the extra mile."
Punti negativi: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti negativi: "Thanks"

Punti positivi: "Crew was friendly and attentive but hard to understand"
Punti negativi: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."

Punti positivi: "It was only 2 hours"
Punti negativi: "Small plane, no movies"

Punti positivi: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Punti negativi: "The seat padding is rather thin."

Punti positivi: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Punti positivi: "The Air France service was ok. Got me to my destination on time and alive."
Punti negativi: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Punti positivi: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Punti negativi: "Le capitain et l’aterrisage"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "The cabin crew was super patient and accommodating of the passengers."
Punti negativi: "Cramped quarters"

Punti positivi: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."

Punti negativi: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Punti negativi: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Punti positivi: "Quiet! No noise-canceling earphones needed. Delicious food."

Punti negativi: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti negativi: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."

Punti positivi: "The free glass of red wine when the plane finally took off."
Punti negativi: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Punti positivi: "Nothing"
Punti negativi: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Punti positivi: "I liked the crew, they were professional and tried their best"
Punti negativi: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "It was ok fligh"
Punti negativi: "Food was not so good"

Punti negativi: "Flight cancelled because of weather"

Punti positivi: "Flight attendant was very nice."
Punti negativi: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Plus seat was good. On board crew was nice."
Punti negativi: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."

Punti positivi: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Punti negativi: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."

Punti negativi: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Punti positivi: "The food, entertainment, and service. Waited for me after almost missing my flight."
Punti negativi: "Nothing."

Punti positivi: "The airbus 380 was great and the staff very nice"
Punti negativi: "Too mych bad smells after a few hours"

Punti negativi: "Arrived late."

Punti positivi: "Flight on time and professional crew"
Punti negativi: "N/a"

Punti negativi: "Flight was delayed 2hrs."

Punti positivi: "The crew was great"
Punti negativi: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"

Punti positivi: "Good flight"

Punti negativi: "To have us sit together"

Punti positivi: "On time"
Punti negativi: "Smelly WC and crew"

Punti negativi: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."

Punti negativi: "Entertainment or WiFi being available"

Punti positivi: "Nothing. Iberia Airlines employs theives."

Punti negativi: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."

Punti positivi: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Punti negativi: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."

Punti positivi: "Nada"
Punti negativi: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"

Punti negativi: "The plane is in terrible shape"

Punti negativi: "Your customer service center is useless. The representatives do not help, they are mean and patientless."

Punti positivi: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Punti negativi: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."

Punti positivi: "The entertainment"
Punti negativi: "Lack of snacks, prefer chips"

Punti positivi: "Crew was excellent . Food was good. Flight was long, but I was well aware of this ahead of time."
Punti negativi: "Loud kids next to me"

Punti positivi: "Choice of beverages was good, flight attendants impeccable."
Punti negativi: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."

Punti positivi: "Entertainment options"
Punti negativi: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."

Punti positivi: "Quick flight, ease going through customs"

Punti positivi: "I didn't have a seat and was upgraded to first class, which was AMAZING."

Punti negativi: "Horrible customer service and delayed all our plans"

Punti negativi: "Lack of entertainment"

Punti positivi: "Nothing!!!!"
Punti negativi: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"

Punti positivi: "We made it"
Punti negativi: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."

Punti positivi: "Same as above"
Punti negativi: "No issues"

Punti positivi: "Surprise first class!"

Punti positivi: "The amenities (entertainment, in-flight service) were limited."
Punti negativi: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"

Punti positivi: "Boarding went smoothly."
Punti negativi: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."

Punti positivi: "I try to fly on the best airlines due to the service, however the service has gone down"
Punti negativi: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."

Punti negativi: "I had to document my luggage in every airport"

Punti positivi: "Nothing"
Punti negativi: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."

Punti positivi: "It was ok from mexico city to cancun"
Punti negativi: "All the bad experience in mexico city only"

Punti positivi: "Nice plane"
Punti negativi: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."

Punti positivi: "The plane is very comfortable"
Punti negativi: "Delayed"

Punti negativi: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"

Punti positivi: "The crew on this flight was amazing."
Punti negativi: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"

Punti positivi: "attendants heard your grievances."
Punti negativi: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."

Punti positivi: "Confortable seats and entertaiment"
Punti negativi: "Late boatding"

Punti positivi: "Buenas actitudes"

Punti negativi: "Missed flight due to my connection flight being iver one hour late"

Punti positivi: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Punti negativi: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."

Punti positivi: "Everything - the excellent service continued."
Punti negativi: "That our flight was finished."

Punti negativi: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."

Punti positivi: "Nothing"
Punti negativi: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"

Punti positivi: "Excellent legroom, friendly service, on time"

Punti negativi: "Delayed for no reason, very irresponsible msnagement"

Punti positivi: "At least this one is on time."

Punti positivi: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti positivi: "I purchased business class food was uneatble cald sandwich"
Punti negativi: "Staff unfriendly"

Punti positivi: "I’ve been very disappointed with the lack of cleanliness of the aircraft and the disregard of the aircraft overall. It was quite old, fair enough, but there where some missing pieces here and there that didn’t make me feel safe. The flight overall was good, British Airways crew are always very competent and professional, which is the reason why I mainly fly with BA. But this is the first time I had some concerns on the lack of safety checks especially because I travelled with my 2 years old son."
Punti negativi: "Please see answer above. The aircraft should have been maintained."

Punti negativi: "Cibo"

Punti negativi: "Everything!"

Punti positivi: "Crew and pilot great."
Punti negativi: "Toilet was dirty."

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti negativi: "The phone number to contact BA in Italy started with 02, didn’t work with a cell phone needs a country code. The check in staff were ok, but the disability support staff in both Rome and London were EXCELLENT and the cabin crew were great."

Punti positivi: "Tutto bene"

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti positivi: "We had mobility assistance.They were excellent"

Punti negativi: "Wi-fi."

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti negativi: "The flight attendants were awful. Even before the flight had taken off, I watched one hell at a passenger when he couldn’t find his seat"

Punti negativi: "Tempo di off-boarding"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti positivi: "Seat was comfortable"
Punti negativi: "Time"

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti negativi: "Nothing, not even water, was offered free"

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "Pilot was informing us about the reason for slight delay. Can not comment on food or entertainment ."
Punti negativi: "British Airways introduced boarding by groups Inspite of my plea for my husband who recently undergone heart surgery he had to stand and queu until our group number was allowed to enter the plane. We have been told very firmly by taciturn lady at Fumicino Rome that this are new rules nad they are to be obeyed! compassion is not forte in our experience of British Airways."

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti negativi: "My daughter and I were bumped off flight. We also had problems checking in. Luckily Alitalia were able to accommodate"

Punti positivi: "Crew was pleasant enough"
Punti negativi: "British airways is always delayed, I never make my connection, I had to be rescheduled on the way there and on the way home"

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "That there was help from the beginning to the end of the flight."

Punti negativi: "Left late. Was told we would still arrive on time. Sat waiting for a gate to open which took all most 45 minutes. We had 12 minutes to depart, go through security and RUN to another terminal and navigate a foreign AirPort and run onto a BA plane that we were told would not wait for the numerous passengers trying to reach the plane. And then sat for over 30 minutes on the plane while the "luggage" was being loaded. Then was told our luggage never made it to our plane. Given both flights were BA I was totally disappointed for this short-term anxiety that was unnecessary."

Punti positivi: "Crew was very professional and friendly. Service was quite efficient."
Punti negativi: "Business class was 3x3 with the middle seat locked up with the tray table. First time that I’d seen this... looked strange."

Punti positivi: "Flight canceled because crew had to much work time after loading and leaving the terminal. Then they lost our luggage going to Rome"

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "flight crew was pleasant"
Punti negativi: "Appeared that there was some inconsistencies in what was allowed to be carried-on. When I checked in, my roller-bag suitcase carry-on was not allowed to be carried on and it made me scramble at the last minute to grab items I wanted for in-flight use. The odd thing was that the flight was less than half full and there was lots of storage space. Plus a young male was allowed to board with a very large duffel bag (larger than my roller), an over-sized skate board, and a personal backpack and a pillow."

Punti positivi: "On time. Nice scenery. Cordial crew. All food costs extra. Completely full. Glad it was only 2 hrs."
Punti negativi: "All food costs extra. Seats cost money (no thanks, I’ll stand). Every seat booked, so i suspect some didn’t make it."

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"

Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"

Punti positivi: "I recently had a difficult time returning to Italy and the part of the journey handled by BA was excellent. They were kind and helpful."

Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"

Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."

Punti positivi: "Very comfortable aircraft (I got a seat in the middle of two other people in economy class, but the seat was so comftorable I could sleep easily througout the whole flight) and very good service. Good wine selection. Not many movies, but good ones."
Punti negativi: "Food quality can be improved, although I had worse. I had to pay 70€ for 5 kg excess weight of my lagguage, usually other companies do not make me pay anything. Some delay in the boarding process."

Punti positivi: "Quite fast boarding process."
Punti negativi: "Had to pay 70€ for 5kg excess weight of my lagguage. I understand the aircraft is small, but my final destination was New York, and usually companies such as delta or emirates don't make me pay anything. No online entertainment, no food served, not even a bottle of water."

Punti positivi: "cibo vegetariano"
Punti negativi: "fatti salire sull'aereo e aspettato 2 ore seduti....."

Punti negativi: "ritardo imbarco"