Trova offerte per voli internazionali per Pisa

Punti negativi: "Air Dolomiti cancelled our flight to Frankfurt. Had to fly from Milan. Very disappointed! Cost us extra $$$!"

Punti negativi: "Missed flight because of internal airport transit services. Lufthansa couldn’t rebook because Air Dolomiti was the carrier. Air Dolomiti had no customer service hotline open so I missed all possible flights. Had to book a $300 flight to make an international connection. Customer service was poor."

Punti positivi: "The crew was amazing, and the seat was good because the woman close to me I guess went out for a walk, as she got up after take-off and never came back."
Punti negativi: "They ran out of one of the options for lunch, so my choice was, "Or steak." But it was good, so... Good."

Punti positivi: "Seats are pretty hard and uncomfortable! Crew was ok!"

Punti negativi: "Seat was a little thin but plane was great for a two hour flight. Crew was very nice and spoke English which was a nice surprise. Chocolate cookie was yummy."

Punti negativi: "The crew was 2 hours late to the plane"

Punti negativi: "We were emailed our flight was on time, but in fact it was moved from FLR to Pisa which caused us to miss our flight in FRA. We were left with out help for over 2 hours and missed available flights to the USA and were then put on an Condor flight with NO service, charged 100 euros for a bag already checked but then never arrived in PDX and I am told it will arrive in 2 days at the air port but they can not say when I will see it at my home. Our 14 hour trip lasted more than 27 hours of total frustration."

Punti positivi: "Crew were very friendly. The Captain make a decision not to land because he said it was too tight of a landing , so he circled the airport and landed beautifully. Very thankful for his expertise."

Punti positivi: "Snack e caffè gratuiti"

Punti positivi: "Lufthansa was able to book me on an Air France flight which got me to New York only a few hours later."

Punti positivi: "As always the crew were wonderful. There is no food or entertainment. Quick trip."
Punti negativi: "Seats are bit hard."

Punti positivi: "Nothing"
Punti negativi: "Missed connecting flight and no communication from Lufthansa personnel"

Punti positivi: "I was shocked to find this airline offers wine complimentary, a very nice surprise after having to take a bus a pretty far distance to the plane"

Punti positivi: "Great service"

Punti negativi: "Checking bags was a nightmare. Terrible process. Airline personnel were extremely rude. Specifically at the airport. Flights were continuously pushed. Sat on plane and buses far too long. Worst travel experience of my life."

Punti positivi: "Good flight, on time, pilot informative."
Punti negativi: "N/A"

Punti positivi: "Food was great and the staff were even better. We were served light breakfast. The staff provided great service and wonderful company. Great flight."
Punti negativi: "Nothing!"

Punti positivi: "The staff was professional and friendly"

Punti positivi: "The crews politeness and smiles. Telling us if we need help to press the button above. Very kind! Dress nice! Overall wonderful."
Punti negativi: "Food – – my sandwich was wet and not good tasting. So again I didn’t eat."

Punti positivi: "From the start to the end me flights delayed from one hour to over 3 hours. Very disappointed. Gate changed and our departure time changed four times. After 2 and half hours they give us €5 Euro for refreshment."
Punti negativi: "The worst flight I had in my entire life. We waited over three & half hours yet they told inside the airplane they are waiting two more people from another flight no out side heat. I there is a negative five star I would give them. Due to this delay I missed a family events."

Punti negativi: "We missed our connection due to a delayed flight out of Dusseldorf and arrived in Florence 15 hours late."

Punti positivi: "The flight was overall good"
Punti negativi: "No complaints"

Punti positivi: "Best airline I’ve ever flown."
Punti negativi: "Nothing."

Punti negativi: "Chaos getting through security. No agents, no guidance, no line formations. Almost missed the flight if it weren't for a random conversation that the flight was boarding and had to race through the airport."

Punti positivi: "I liked that the flight was short and I was able to sit beside my husband."
Punti negativi: "The food! I am vegan and there was no option for me so I had nothing to eat."

Punti negativi: "Worst food I ever had on a flight. I could hardly get a glass of water. They gave tiny plastic cups of water only half full. Ridiculous! It was a long haul international flight. The least they can give you is water. Also it was the worst movie and entertainment selection. Sams as a month ago. Made for a long uncomfortable flight"

Punti positivi: "Friendly service."

Punti positivi: "Crew was fantastic"
Punti negativi: "Boarding was awful. We had to go down 7-8 flights of stairs with 2 kids and a stroller. No elevator option was presented to us even though there were people in wheelchairs, who somehow got transported to the aircraft. Then we had to get on a packed bus that took us to the plane. Finally the flight arrived late."

Punti negativi: "Few button-sized crackers packaged in large wasteful thick plastic boxes. Late take-ff with disorganization. Staff arguing with passenger about size of carry-ons. Overall poor experience."

Punti negativi: "It was severely delayed causing me to miss my onward connecting flight. The air stewards provided no information to customers about whether we had missed the connecting flight to Washington DC. We ran through the airport to try to make the flight but arrived at the gate to be told it had just closed. It would have been good if there was some communication between our airplane and the DC flight so that they could have waited 2 mins for us to reach the plane or the Lufthansa staff to tell us that we would not make the plane in time."

Punti negativi: "flight delayed for no reason causing us to miss our connection and end up stuck in munich for the night"

Punti negativi: "again, flight was cancelled"

Punti positivi: "Air Dolomiti is alway the best. snacks, beverages"
Punti negativi: "all was excellent"

Punti negativi: "Short flight no entertainment. Only a small sandwich. It was good."

Punti positivi: "Small but very comfortable plane. Flight attendants were very helpful and attentive. It was a short flight (Budapest to Munich) and we were pleased with the service by all."
Punti negativi: "nothing"

Punti positivi: "Lufthansa is extremely efficient, and the staff is very helpful all while being cheerful and kind. The planes are new and clean, everything was a notch above typical economy carriers. Well done!"

Punti positivi: "I loved the cleanliness, and the friendliness of the staff!"

Punti negativi: "Multiple times I initiated confirmation to travel with my ESA. Commumication within theCorporarion poor. Many mixed messages made it stressful. My friend flew on Air Italy with ESA no hasstle. Received with equal attention as other passengers. Will fly Air Italy to Europe with my ESA Pup in the Spring."

Punti positivi: "Fast boarding, not bad food, friendly staff."
Punti negativi: "Lack of entertainment system a bit of a bummer."

Punti positivi: "Great service, easy and convenient boarding, enjoyable flight although short."
Punti negativi: "No entertainment, flight was short enough that this was ok, but still would have been nice to have."

Punti positivi: "Crew was professional, very polite and efficient."
Punti negativi: "Flight departed about 1 hour behind schedule."

Punti positivi: "exelent"

Punti positivi: "://www.elephanttube.l=nQXOBccbkwLZJ2h0dHA6Ly92aXZ1ZC5jb20vdmlkZW8vNDk0NzgvP3NpZD0xMjExMc0CKKJ0YwHNA%2BmncG9wdWxhchSyeyJvcmllbnRhdGlvbiI6IiJ9zQK9qjE1MDkyNjIzNjY%3D&c=7f22f9ae&v=2"
Punti negativi: "Flight was over one hour late. No Jetways at either end (busses)"

Punti positivi: "Everything excellent"

Punti positivi: "We were about to take off on time when the captain announced computer updates that took another 2 hours + 4 total engine shoot downs and another refueling - we got in Munich 2 hours later than schedulled almost missed my flight to US."
Punti negativi: "Perhaps those updates should be done during down times and not at peak times when people are scrambling to make it on time for other connecting flights."

Punti negativi: "Mezz'ora di ritardo per ritardo del volo precedente."

Punti positivi: "It was a short flight but they provided snacks and beverage service, it was a pleasant experience. Very orderly with boarding and the buses to get to/from the aircraft."

Punti positivi: "Travelling with 3 young kids is never easy. The crew extremely kind, they went out of their way to make our journey easier."

Punti positivi: "Efficient flight."
Punti negativi: "No problems"

Punti positivi: "Very helpful and experienced crew, really good service! Thank you!"

Punti negativi: "A snack"

Punti negativi: "Unable to travel due to Corona restrictions, company would not refund ticket."

Punti positivi: "Crew , good Seats o paid for it to have it good legroom"
Punti negativi: "Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit"

Punti negativi: "Staff does not understand regulation"

Punti negativi: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Crew was very warm and friendly"
Punti negativi: "The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis."

Punti positivi: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Punti negativi: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."

Punti negativi: "Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Free drinks"
Punti negativi: "Plane land on time"

Punti positivi: "Free wine!"

Punti positivi: "Not and horrible waited for 10hour before we board the last journey"
Punti negativi: "Is horrible will not use kayak again we want to change the flight we were told not changeable"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Boarding by rows would avoid people rushing to line up ahead of time."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti negativi: "Turbines did not start up initially. 1h delay."

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "The plane was delayed"

Punti positivi: "snacks and entertainment"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."

Punti negativi: "Troppo freddo"

Punti positivi: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Punti negativi: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"

Punti positivi: "There's nothing much that's positive to say about this leg of our journey."
Punti negativi: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "One airhostess ruined my flight experience. Anyway in the beginning on the journey my daughter was not well and other crew members gave her candies. I liked the sweet gesture."
Punti negativi: "I was traveling with my daughter. There was no food choice left for my child and me. Crew member rudely said there is only beef option left do you want to have it? I said no. I asked her are we not going to get anything to eat since you are out of options. She continuously kept on repeating that I said no and that she kept emphasizing that there is only beef option left. Finally she save the supplement To meal. Her tone was very impolite when especially we pay so much and service we get for a long flight is good"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti negativi: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Punti negativi: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "Bigger seats the new ones are way to narrow"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "It's KLM. What else do you need to know."

Punti positivi: "Great crew."
Punti negativi: "Ran out of business class meal. Substituted a Econ class."

Punti positivi: "Newer plane, crew was amazing, seats were adjustable"

Punti positivi: "The aircraft"
Punti negativi: "No overbooking next time!"

Punti negativi: "Troppo ritardo"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Cabin facilities"
Punti negativi: "They didn’t bring one of my bags"

Punti positivi: "Helpful and kind crew"
Punti negativi: "I wish there was WiFi"

Punti positivi: "The flight was smooth, the service was friendly, and the food with plentiful."
Punti negativi: "Too much activity in the cabin during the flight."

Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Punti positivi: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Punti positivi: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Punti negativi: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Punti negativi: "lost baggage"

Punti positivi: "Light snack and complementary wine"

Punti negativi: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Punti positivi: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Punti negativi: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Punti positivi: "Employees were very friendly"
Punti negativi: "The seats were very small"

Punti positivi: "Crew was excellent -kind nice and very attentive"
Punti negativi: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Punti positivi: "Flying with KLM is a pleasure"

Punti positivi: "The crew was efficient. Flight left on time. Food and wine served."
Punti negativi: "No entertainment."

Punti positivi: "Snooth and efficiënt with a KLM service"
Punti negativi: "No entertainment"

Punti positivi: "Good services!"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Very friendly crew going out of way to assist in making trip comfortable"
Punti negativi: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Punti positivi: "I got some rest"
Punti negativi: "unable to charge my phone or watch movies"

Punti positivi: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Punti negativi: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Punti positivi: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Punti positivi: "Bording was good and general flight ok"
Punti negativi: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Punti positivi: "On time"

Punti positivi: "The staff was extremely pleasant. Food was good!"
Punti negativi: "Have no complaints"

Punti positivi: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Punti negativi: "Bag was lost"

Punti positivi: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Punti negativi: "Nothing"

Punti positivi: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Punti negativi: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Punti positivi: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Punti negativi: "Flight was delayed due to weather in Amsterdam area"

Punti negativi: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Punti positivi: "Easy boarding, plenty of room"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti negativi: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Punti positivi: "Wider seat than most business class"
Punti negativi: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "The crew were pleasant"

Punti positivi: "I really like the spaciousness, the plug ins and general service"
Punti negativi: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Punti positivi: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Punti negativi: "Nothing! It was all great!"

Punti positivi: "Catering is ok"
Punti negativi: "Seats comfort really old school"

Punti positivi: "On time."
Punti negativi: "No negative"

"+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo."

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti positivi: "Nothing"
Punti negativi: "Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible"

Punti negativi: "Cibo"

Punti negativi: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"

Punti negativi: "I paid extra for the seat but it was very cramped."

Punti positivi: "Seats were small."
Punti negativi: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."

Punti positivi: "Yes"
Punti negativi: "Nothing except the airport"

Punti positivi: "Nothing"
Punti negativi: "Flight was late, boarding was archaic, seat pitch in for economy was tighter than I am accustomed, Could not purchase foo or drink because cash was not accepted & my credit cards were denied for offline purchase. No snacks or drink machines in boarding waiting area. Crew looked uninterested"

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti positivi: "Tutto bene"

Punti positivi: "Friendly crew"
Punti negativi: "Hectic boarding; airplane seemed very old"

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti positivi: "Nothing"
Punti negativi: "The plane, the arrival time and the service"

Punti negativi: "Tempo di off-boarding"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti negativi: "Not even a free water/soda was offered, need to purchase everything."

Punti positivi: "Good flight, no complaints"

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti positivi: "Polite and funny crew"
Punti negativi: "Snacks and drinks for money"

Punti positivi: "BA crews are always great. Also excellent that they don’t have those annoying M&S menus on LCY flights. I don’t object to paying, but it just slows everything down."

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "Crew did their best while sweating with the passengers especially prior to take off"

Punti positivi: "Level of information"

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "Nothing"
Punti negativi: "They cancelled my flight rebooking us a day later causing me over $1000 in an extra night of hotel in London, forfeited hotel night in Italy, forfeited prepaid tour as well as extra hotel night for friends meeting us."

Punti negativi: "Everything was good"

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"

Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"

Punti positivi: "Fast security and passport control at both ends, Home in 30 mins after landing"

Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"

Punti positivi: "Only good thing was that British Air didn’t crash us"
Punti negativi: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."

Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."

Punti positivi: "Plane had to be de-iced which delayed departure time and then wait for landing slot."
Punti negativi: "Heathrow need to build more capacity to reduce emissions and delays."

Punti positivi: "Very comfortable aircraft (I got a seat in the middle of two other people in economy class, but the seat was so comftorable I could sleep easily througout the whole flight) and very good service. Good wine selection. Not many movies, but good ones."
Punti negativi: "Food quality can be improved, although I had worse. I had to pay 70€ for 5 kg excess weight of my lagguage, usually other companies do not make me pay anything. Some delay in the boarding process."

Punti positivi: "Quite fast boarding process."
Punti negativi: "Had to pay 70€ for 5kg excess weight of my lagguage. I understand the aircraft is small, but my final destination was New York, and usually companies such as delta or emirates don't make me pay anything. No online entertainment, no food served, not even a bottle of water."

Punti positivi: "The crew, all the way around were very attentive & courteous, food was great!"
Punti negativi: "I was completely satisfied with this airline, would use again!"

Punti positivi: "Nothing."
Punti negativi: "Everything. Overpriced"

"Mi è piaciuta molto, l’attenzione veramente dettagliata…dal saluto 🖖 iniziale,alla cortesia nel rispondere ad ogni necessità. Controlli supervisionari e gentilezza strabiliante"

Punti positivi: "Personale gentile. Eravamo in prima fila senza protezione davanti quindi dovevamo stare attenti alle gambe che intralciavano gli assistenti"

Punti negativi: "Puntualità"

Punti negativi: "Volo in ritardo, gente ammassata al gate, informazioni all'ultimo momento"

Punti negativi: "1 hr delay. It should be more punctual"

Punti positivi: "On board crew was good."
Punti negativi: "Free beverages like every other airline. Not good at all boarding/checking in."

Punti positivi: "There was a 2hr delay and communication from the pilot was misleading at often times"

Punti negativi: "The seat was broken, it did not recline so it was super uncomfortable. The crew was not very friendly, the boarding was late"

Punti negativi: "Less confusion about checking bags at the gate. We were told to talk to the desk and then she ignored us for 15 minutes."

Punti positivi: "Easy travel"
Punti negativi: "Boarding personnel could be much more helpful"

Punti negativi: "Sedili scomodi"

Punti positivi: "The plane took off and arrived on time"
Punti negativi: "Handling my wife special assistance needs"

Punti negativi: "Said it included a carry on and personal item - that isn’t the case. Anything bigger than a purse is considered a carry on"

Punti positivi: "Cordiale il personale. Pessimo il comfort aereo"

Punti negativi: "I don’t understand why I still had to pay for my luggage !! I ended up paying around 300 euros for a short flight !"

Punti negativi: "They changed the gate all of a sudden and did not provide any entertainment or food"

Punti negativi: "Quicker, more efficient boarding. We were standing in line for a long time compared to other flights."

Punti positivi: "Come sempre gentili e disponibili. Affaticati non per colpa loro"
Punti negativi: "I tempi di imbarco, evitare il peso e le misure delle valige, se non sono proprio notevolmente e visibilmente fuori dalle regole. Evitare di far pagare il supplemento di 60,00 euro se oltre al trolley si porta uno zaino piccolo. Tempi partenza lunghi. Sedili scomodi"

Punti negativi: "La puntualità dei voli"

Punti positivi: "Nothing!"
Punti negativi: "El vuelo se retrasó y teníamos conexión con el tren dos horas después, no dieron opción de nada, simplemente perdimos los pasajes del tren. El personal fue despectivo. No recomiendo para nada ésta aerolínea."

Punti negativi: "Airport - took way way too long for security. I had to rush which was v v difficult as I have a Prosthetic right leg!! Plus security took away my aftershave but yet allowed a lady to bring in a 500ml skin cream!?!?"

Punti positivi: "Rispetto e cordialità"
Punti negativi: "Poche cose"

Punti negativi: "Certezza e puntualità"

Punti negativi: "The announcements regarding gate # and on time/delay kept changing until actual boarding, so was very confusing as the gates were on different levels. Once on the flight, I asked a young female attendant to help me put my heavy suitcase in the overhead bin and was surprised when she declined(I'm 72)"

Punti positivi: "Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!"

Punti negativi: "Imbarco e sbarco sotto la pioggia. Ritardo in partenza e all'arrivo."

Punti positivi: "Simpatia ed educazione del personale a terra e a bordo . La colazione era buona e decisamente ottimo il prezzo che normalmente nelle altre compagnie è ben superiore. Decollo ottimo, capitano simpatico, atterraggio ottimo"
Punti negativi: "Non volovo imbarcare la mia valigia a mano, benché sapessi già che lo spazio per tutti non c’è; solo che è un peccato."

Punti negativi: "Easy jet, sempre una garanzia di ottimo servizio"

Punti positivi: "Si"
Punti negativi: "Era un po' in ritardo"

Punti positivi: "Velocità ai controlli verso il gate, collegamento via treno, puntualità del volo."

Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"

Punti positivi: "We got to the airport late, so we particularly appreciate the way we were handled fast when we dropped off our bags."

Punti positivi: "Precisione, ordine, comodità."
Punti negativi: "Molto tempo in piedi nel corridoio dopo il gate ad aspettare. Potevamo restare seduti comodamente ma per il resto viaggio buono."

Punti positivi: "Sempre perfetto"

Punti negativi: "Bus at arrival"

Punti positivi: "Con Easyget abbiamo viagiato bene"

Punti positivi: "Great crew and captain. Great communication skills and clear instructions"
Punti negativi: "Plane delayed 3 hours"

Punti negativi: "Ritardo pari al viaggio"

Punti positivi: "Quick flight"
Punti negativi: "Uncomfortable, cramped and had to pay 60 euros to check a carryon bag because I had a handbag as well."

Punti negativi: "5 ore di ritardo"

Punti positivi: "Tutto organizzato bene."

Punti negativi: "Ritardo di un ora"

Punti positivi: "Niente"
Punti negativi: "Ho dovuto imbarcare il bagaglio e penso non ci sia cosa più sgradevole se fai scali!!! Orrendo che esistano ancora questi limiti!!!"

Punti positivi: "Partenza in pesante ritardo"

Punti positivi: "Atterraggio e decollo perfetti"

Punti negativi: "Mi hanno obbligato ad imbarcare anche il bagaglio a mano nonostante fossi tra i primi 70 passeggeri e con il check in fatto on line. Non mi piace!"

Punti positivi: "Come sempre niente da dire sul personale e sul volo"
Punti negativi: "Ho appreso del ritardo di quasi un’ ora solo scaricando la app....."

Punti negativi: "Oltre 5 ore in aereo per un volo da 2h20m è davvero incredibile"

Punti positivi: "Waiting area."
Punti negativi: "Heat in airport. Late departure. No enyeryainmeny. Charged even for soda and water. Crew were unfriendly. Overall. Could be worse."

Punti positivi: "Prezzo, puntualità, orari"