Trova offerte per voli da Toscana a Aeroporto Nazionale di Washington-Ronald Reagan

"The pretzels were ok, but a wider assortment of snack choices would be better."

"8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again."

"It was comfortable and organized."

Punti negativi: "Flying on a different airline"

Punti positivi: "Quick flight"
Punti negativi: "Nothing"

Punti negativi: "An on time flight"

Punti positivi: "Flight to DC was good, on time, clean, pleasant crew, etc. And the flight back was mostly good, with exception of the booking and boarding issue."
Punti negativi: "My TSA information was included in the flight to DC, but apparently omitted from the system for the return trip. This forced me to go through the non-TSA precheck even though I have paid for and am a known traveler. The flight was also late and making it later still, was the gate having to plead for passengers to check their bags as a way to avert the airline’s overbooking it in the first place."

Punti positivi: "The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances."
Punti negativi: "Drinks!"

Punti negativi: "Food option to purchase"

Punti negativi: "Old planes, disinterested crew, full flight"

Punti negativi: "Sat on tarmac for over 40 min waiting for gate"

Punti negativi: "Flight is always packed to capacity and seats are small. Uncomfortable. On the good side, we had a new plane with leather-like seats."

Punti negativi: "The attendants attitude."

Punti negativi: "Once again.... too much advertisement!!!! I just want to enjoy my vacation."

Punti positivi: "Flight arrived early. Stewardess although newer was attentive"
Punti negativi: "Nothing the flight was great"

Punti positivi: "All was ok accept they charge 32dollar for bag."
Punti negativi: "Travel with free bag."

Punti positivi: "The seat wasn’t very comfortable"

Punti negativi: "It was hot"

Punti negativi: "Didn’t get my whole can of soda and pretzels are cardboard."

Punti positivi: "Flight was comfortable and crew was very helpful!"
Punti negativi: "Be on time!"

Punti negativi: "Wifi didn’t work."

Punti negativi: "Nothing, great job"

Punti negativi: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."

Punti positivi: "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."

Punti positivi: "All the crew were pleasant"
Punti negativi: "There was a delay but we weren’t well informed"

Punti positivi: "Convenient departure time originally"
Punti negativi: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"

Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"

Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"

Punti positivi: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Punti negativi: "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."

Punti negativi: "I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?"

Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."

Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"

Punti negativi: "Il volo era stato overbooked"

Punti positivi: "The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated."
Punti negativi: "1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc)."

Punti negativi: "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."

Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"

Punti positivi: "tutto ok"

Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"

Punti negativi: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"

Punti negativi: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."

Punti positivi: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Punti negativi: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."

Punti negativi: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."

Punti negativi: "Aereo vecchio"

Punti positivi: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Punti negativi: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."

Punti positivi: "Pulled from get on time. Short hold on runway. Easy landing."
Punti negativi: "Still arriving in Washington where we have no gate. Being on time stinks because you still sit on runway. AT the destination. I would focus on quicker turn around and less accommodation of highly variable flight times in tight NE corridor"

Punti positivi: "Flight was fine."
Punti negativi: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."

Punti positivi: "Ground delay but we still got there in time and I made a close connectionshort flight"

Punti negativi: "Food was bad and crew never ask for food to economy passengers for long hour flight meal plan was not working I felt hungry and ac was too cold for all the time nothing good entertainment movies for different languages and no providing small personal hygiene kits for long flight"

Punti positivi: "Nothing"
Punti negativi: "Everything"

"Customer service at TAP is the worst. No one to talk to, help you or give any direction."

Punti positivi: "TAP is great to fly, friendly, safe and solid, nice crew"

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti negativi: "Legroom"

Punti positivi: "Personale cordiale e disponibile."

Punti positivi: "Fantastic crew, super comfortable seats, food was really good, boarding organized."
Punti negativi: "Nothing could have been better!"

Punti positivi: "Comfortable seats with nice pillow and blanket"
Punti negativi: "Boarding was awkward and slow."

Punti negativi: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"

Punti negativi: "Wifi"

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti positivi: "super friendly crew. attentive and cordial"
Punti negativi: "wine only, no other alcohol"

Punti positivi: "the crew was very helpful and friendly"
Punti negativi: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."

Punti positivi: "It was a rather empty flight so I was able to have space to myself to stretch out."
Punti negativi: "Everything. We were late boarding, late taking off, micromanaged by the crew like we’re stupid, the food was truly god awful atrocious... and there were like 20 movies to choose from for a 7 hour flight. Furthermore, there were NO snacks available for purchase so you were forced to eat gross food."

Punti positivi: "I did like that the flight wasnt full"
Punti negativi: "Website was not intuitive with regard to baggage fees. Paid $100++ for ONE bag ans then they failed to transfer my bags to the connecting flight. Still waiting on the status of my belongings."

Punti positivi: "Excellent landing, adequate number of attendents, food served, wide aisles"
Punti negativi: "I would not do Nee as well ll for the twwwo plus hour flight. If the center seat was occupied as there simply was no space for my knees."

Punti negativi: "poor and cheap plane"

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti negativi: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"

Punti positivi: "The service appeared to be good but everything was rationed"

Punti positivi: "Everything about the flight was great."

Punti positivi: "Great experience overall. The food was good and great selection of movies and TV shows."

Punti positivi: "The only good was that we were rebooked on another route the same day"
Punti negativi: "Airlines should have informed passengers by e-mail about changes in their itineraries. Cancellation was shown on a web a night before."

Punti positivi: "Big plane. Breakfast snack was a nice surprise, didn’t expect that on an intra-European flight"
Punti negativi: "Boarding started a bit late, didn’t like the bussing on the airport. Entertainment minimal (then again, it was an intra-European flight ...)"

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti positivi: "2 meals, headphones, blanket and pillow all included. Flight was good - but being hit with surprise bag fees was not appreciated. (Was not notified at the time of booking)"
Punti negativi: "Was charged $92 USD per checked bag at airport. Very displeased."

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti positivi: "No delays, food was good, crew was overall friendly."
Punti negativi: "The A330 was old, seats weren't entirely in order, IFE was mediocre. Wasn't able to sleep well on the nine-hour overnight flight."

Punti positivi: "Flight was on time and landed early. We got small samdwiches with a snack and juice."

Punti positivi: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Punti negativi: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."

Punti positivi: "Very friendly personnel at gate."
Punti negativi: "Arrogant crew. Hid in galley behind curtain for most of the flight. For several hours not even the offer of a cup of water! No possibility to charge electronics in economy class. Charge of $ 75.00 for first bag on an international flight?!? We're not talking about a budget airline, but THE airline of Portugal!"

Punti positivi: "The personnal was amazing. They all treated me excellently. I would definitely fly again on this airline with this crew."

Punti positivi: "I got to London"
Punti negativi: "9 hour delay"

Punti negativi: "Need to pay extra for everything...bags, seats.Very bad practice for entire industry. Should pay $50 extra per flight and mandate that all bags, except hand luggage be checked in."

Punti positivi: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Punti negativi: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."

Punti positivi: "Hot food and real utensils Good entertaining selection Very nice staff"
Punti negativi: "Everything went well."

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti positivi: "Flight was just crappy all the way. New airplane...seats d ont recline."
Punti negativi: "Same as above"

Punti negativi: "The seats did not recline. It was impossible to get comfortable enough to sleep any at all, even though it was an overnight flight. It was also the first intercontinental flight I have ever taken which offered no entertainment whatsoever. I really don't understand why TAP used a plane with non-reclining seats for a five-hour overnight flight."

Punti positivi: "The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus."
Punti negativi: "Airplane should have more bathrooms."

Punti negativi: "I was so dissatisfied with the customer service and lack of help provided after a FULL and LARGE flight was cancelled to Lisbon (then ultimately to Rome for me). I would like a FULL refund for my flight plus my miles accredited to my account for the full trip to Rome."

Punti positivi: "Slept the entire way there. Comfy seats"

Punti negativi: "I had a 17 hour overnight layover in Lisbon and I am a gold member of star alliance yet the TAP customer service desk in Lisbon told me they can not give me a hotel voucher for the night! Seems wrong."

Punti positivi: "On time and the plane may have been the cleanest aircraft I've ever been on."
Punti negativi: "Nothing comes to mind. All in all, a very nice travel experience."

Punti negativi: "We had to pay for a check in luggage fee. Then flight was delayed for about an hour. The gate number change so we had to keep on checking to see what gate it was to be. They keeping on changing the delayed time so it end up being nearly two hours before we got on the plane. I was very disappointed that we didn't get where we needed to be on time. Our hour and 45 minute flight end up just wasting time waiting for the plane. They could of at least refund our check in bag fee for the inconvenient."

Punti positivi: "Crew did a good job of keeping their cool when my flight was canceled and merged with another. After 4 hours of delay because the Pope was traveling to the same place we were and having to hand out all new boarding passes to confused and anxious passengers, the crew were always friendly and helpful."

Punti positivi: "Treat like a guest 2 great meals."
Punti negativi: "Nothing"

Punti positivi: "The crew was nice"
Punti negativi: "I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights"

Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"

Punti positivi: "I got to my destination safely, luggage came out guickly n intact."
Punti negativi: "I have no complaints. I taught the flight was good."

Punti positivi: "Quick and easy"

Punti positivi: "Very happy with my trip"
Punti negativi: "My lineup in USA entry line was ridiculous and I missed my boarding time because it was as hard to get the air Canada attendants attention so I ended up waiting 40 minutes anxious about missing my plane. Their kiosks weren’t working proper hence the longer line."

Punti positivi: "Flight was bearable"
Punti negativi: "Small uncomfortable chair. Unappetizing snacks"

Punti positivi: "Nothing"
Punti negativi: "7:05am Flight got cancelled and they saw fit to rebook us on a 20:30pm flight.. decided to reroute us to anotjer city in canada and down to a different airport in DC Lost my luggage from time i checked it it at 0500am yo time dflight was cancelled and rebooked at 0700. And to fike claim and travrl without jt. Worst experience ever."

Punti positivi: "Nothing"
Punti negativi: "Major delays due to poor maintenance. Maintenance is done with passengers on board. No issues with inconveniencing passengers. If you call to complain and ask for compensation, I’ll hey tell you to submit an email and they will respond 3-5 weeks or longer. Will never fly Air Canada again. Will tell everyone on my social media how awful this airline is to customers."

Punti negativi: "Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest."

Punti negativi: "This was an overnight flight but for those of us in the back of the plane (near this staff hangout section) there was no rest. They were speaking loudly, sometimes over each other, as though at a house party for the duration of the 5 hour OVERNIGHT flight. This isnt the second time I have flown long distance with Air Canada and the 'frat party' in the back occurred on both flights. The first time was much worse-12 hours from Seoul to Toronto- with the party going on the entire time. LOW BUDGET service and attitude at major carrier prices."

Punti positivi: "I got from point A to point B"
Punti negativi: "I lost over a day of my trip because a flight was cancelled and wasted 6 hours trying to rebook with no help from the staff, who were extremely rude. Everyone on the canceled flight had to be aggressive at getting a new flight booked because there was no help. Every time you asked an associate from Aur Canada for help, the passed the problem off not taking any responsibility. If your name is on my ticket, then it's your responsibility. Worst experience traveling by far. Also lost over a day of my expensive trip that I've been waiting to go on for awhile and saved my money for a year. I lost hundreds of dollars in events and hotels. Avoid Air Canada if possible"

Punti positivi: "At least you get a drink and small snack on a 5+ hour flight."
Punti negativi: "Air Canada Rouge is cramped, uncomfortable, and run poorly. The only bright spot on this flight was the captain who got out of the cockpit and loaded our luggage himself when it was apparent after an hour and a half that the ground crew was not going to do it."

Punti positivi: "Nice staff on board and in the airport. Left on time."
Punti negativi: "Small plane not alot of storage space. Can carry small bags on board."

Punti positivi: "Pretty much nothing, this goddamn company has so little to compensate for the great inconvenience they provide in mismanaging our flights."
Punti negativi: "I was delayed significantly for both flights on my round-trip and all Air Canada can offer is 15% off my next flight with them. What an embarrassment this company is to be the official airline of Canada. They should change their name to Air Rouge and allow some other company earn Canada in the name. What absolute trash honestly, if you like delays because the plane has a technical problem and they can't even sort out a back up plane within 6 hours, at their headquarters with all these hangers and planes at their disposal, then at least you'll get 15% off your next delayed flight with them."

Punti positivi: "Service flight on time food"
Punti negativi: "No movies for 7 hour flight"

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti positivi: "Good breakfast."
Punti negativi: "Cabin was cool"

Punti positivi: "Airbus 787"

Punti positivi: "They afford a civil and enhanced trip on an Express flight. Something AA and other airlines consistently fail to do."

Punti positivi: "Boarding was smooth, considering there were just over two hundred passengers to manage. The crew was excellent: responsive, courteous and proactive. Entertainment: Overall plenty of options though some were dated. Food: surprisingly good, and COMPLIMENTARY. Didn't have to pay extra."
Punti negativi: "Coach is CRAMPED. And on a 14-hour flight, that's important.."

Punti positivi: "Would have liked something other than pretzels."

Punti negativi: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."

Punti positivi: "The plane was clean and fairly comfortable."
Punti negativi: "Our flight from Toronto to Washington DC was delayed for no apparent reason. We were not told of this delay until 45 minutes after boarding time was supposed to begin. Good communication would have helped with this issue."

Punti positivi: "The airport had no lines, security was fast and easy."
Punti negativi: "Air Canada employees are rude and inconsiderate. Terrible experience. When I asked for help I was handed a card to call customer support. I was hung up on and missed my flight. Had to pay for a rental car and hotel and missed a day of work. I'm still stuck in the Fort Lauderdale airport 15 hours my flight departed. Never flying Air Canada again."

Punti negativi: "There was only one snack option and I couldn't eat it because it contained gluten."

Punti negativi: "Flight was delayed. Announcement was made at the last minute. There wasn't enough space for carry-on luggage, mostly because the flight crew let people hog space leaving less for everybody else."

Punti positivi: "Easy flight to DC."
Punti negativi: "First time at Pearson Airport needed some help finding my way around the airport"

Punti negativi: "Minimal cabin service. Plane arrived late. Almost missed connection. Officious cabin attendant."

Punti positivi: "The crew was professional and treated us with dignity. The flight was smooth"

Punti positivi: "Decent everywhere options, leg room, and seat comfort."
Punti negativi: "Delays with no adequate explanation and very few updates. Boarding process was chaos."

Punti positivi: "The flight attendants were kind and helpful!"
Punti negativi: "This was the last leg of a 24 hour journey from Venice to Seattle for my sister and me. After having a 3 1/2 hour layover, our plane was supposed to leave at 6:30 PM and kept getting delayed. One of the biggest frustrations was the lack of communication by the staff! We could see them at the counter where our gate was but no one would come out and talk to us! Our plane finally got off the ground at 8:30 PM!"

Punti positivi: "In flight entertainment. Friendly staff."
Punti negativi: "Slight delay but related to the weather and not to the airline."

Punti negativi: "I was supposed to be home on a Sunday. That I didn't arrive until the follow Tuesday should tell you something. My adventure included: 2 cancelled flights, one drastically oversold flight, being given a hotel room without a working toilet, hours spent waiting at the airport for information from gate agents who never showed up, and being curtly told that, as a passenger who didn't arrive on a connecting flight, on my second night I would not be given a hotel room, but instead a mat to sleep on in the airport. I did finally get a hotel room—this time with a working toilet"

Punti positivi: "Once I actually got on the rebooked flight, everything went great."
Punti negativi: "I get it, weather happens, but airlines should have figured out by now how to make any issues that come from that as painless as possible. Air Canada did not have it together. There was little communication and coordination. People had to wait multiple times in ungodly long lines while agents spent way too much time with each customer. There was misinformation and lack of information given by agents and at times no one to help at all. When there's weather it should be all hands on deck until the effected customers get to where they need to be. Otherwise it's an aggravating and nearly intolerable experience. Commercial airlines have been around for 60+ years - figure it out already."

Punti positivi: "I liked that I was switched to Japan airlines. Things went smoother from there"
Punti negativi: "Didn't get to fly the day I was supposed to"

Punti positivi: "Not much"
Punti negativi: "No leg room, was actually painfull"

Punti positivi: "On the way to Puerto plata liked bigger plane ride but stuff not too much rand bell twice no one responded until I called them I liked your own check in and pre sitting arrangement Did not like paying for first suitcase Did not like paying for second suitcase as it was a donation for a church"
Punti negativi: "I did not like the price of first class I would have liked first class because of a bad back but could not afford the extra $ 400.00 option plus with other planes more affordable Such a long walk to board a plane Not sure if I would fly Air Canada again But overall I would give it a four Not sure why they also checked my suitcase but I appreciated them doing it in front of me although they had slterior motives But it's good safety to check people's luggage it makes me feel safer Thank you for asking my opinion"

Punti positivi: "The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!"
Punti negativi: "We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern."

Punti positivi: "Same. I was well taken care of despite the weather delay. Crew was friendly but more stressed and a little slow. Seats were comfortable and there was more leg room than normal."
Punti negativi: "Not enough time with the lights off so we could sleep easier during the long flight."

Punti negativi: "Delayed flight from Toronto to washington"

Punti negativi: "Boarding: Late Crew: Lied to me about doing me a favor changing seats while it was me who did it online Comfort: narrow seats Food: purchasable, nothing included Entertainment: no screen available and was told an app could be downloaded just when the plane was about to take off"

Punti negativi: "The flight from Toronto to Washington DC was delayed for more than 3 hours and there was not even a drink offered for the inconvenience."

Punti positivi: "Quick boarding. Great with children."
Punti negativi: "Multiple confusing security processes at airport. Huge lines. Flight delayed twice."

Punti positivi: "The crew and their sincere attitude to be of help. Wonderful team of professionals."
Punti negativi: "One hour delay, which was very tiring for someone who already had gone through the 9 hour flight torture from Athens. The Global Entry for US bound passengers procedure is very confusing. Maybe it would help if the steps were communicated on the US bound passengers before disembarking. First the passport process (easy) then there is this confusing process where we need to see our names in green on the screen, with some staff telling us to move on while others insist that we need to stay back and wait for our names to go green on screens that keep changing. Good idea and intentions to help clear bags, and can be improved. Overall the Montreal to DC flight (with the exception of the awful Montreal airport and the long delay) was excellent."

Punti negativi: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."

Punti positivi: "The crew was extremely helpful on both flights. This made the whole experience very pleasant."

Punti positivi: "It got there"
Punti negativi: "The Beechcraft 1900 is truly uncomfortable but the crew are usually very good. The bilingual safety announcements go on and on and on and on, truly tiresome and too loud."

Punti positivi: "The sits were comfortable. More space between sits."

Punti positivi: "Terrible, only one spot open, long lines. We missed boarding and were forced to wait 4 hours after already 10 hours travel. No help and no mercy at the custom area."
Punti negativi: "Use all airport customs agent's desks after a large plane arrivals."