Imbarco veloce e non accalcato, breakfast ottima . Puntuale. Personale cordiale.
Procedura di imbarco ad Istanbul imbarazzante, personale non preparato ed in alcuni casi arrogante
Punti positivi: "NA"
Punti negativi: "I was not allowed to fly because the reason was “tourist” even though the website said that Croatia was open to tourists. I was not given a straight answer as to what is going on the whole day. The assistants at the Turkish ticket counter were very friendly but the experience was so stressful as I was stuck at the airport and there are no ATM’s so I could not pay for a visa to get a hotel to stay in Turkey for the night. I finally managed to pay online, but really just a horrible experience all around."
Punti positivi: "Not applicable."
Punti negativi: "I was not permitted to check in and board the flight due to incorrect information about the policy and refused to consider my written proof to the contrary."
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Efficient and on time."
Punti negativi: "All fine."
Punti negativi: "Free wifi"
Punti positivi: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Punti negativi: "Fix the above. Will not fly Turkish airlines again!"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti negativi: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Punti positivi: "service is good"
Punti negativi: "Flight was late, not first time it happened"
Punti positivi: "Not much. The plane didn’t fall apart? I wasn’t poisoned?"
Punti negativi: "The seats barely recline, the food is heated garbage, the movie options are few and stale, the flying and landing were amateur-level and vomit-inducing, and the service is curt at best."
Punti positivi: "Easy check in On time Good inflight tv Good food What more can one dream for except free upgrades ??"
Punti negativi: "Passport control in Istanbul horribly chaotic and long."
Punti negativi: "Having trailer, but not movie"
Punti positivi: "Friendly checking in staff"
Punti negativi: "Short leg-room, squeezed chairs, Some movies had unclear voice projection. E.g. The birth of the dragon. Food: less than enough choice on non-cheese food-type; Hot water requests took “forever” to be responded to."
Punti positivi: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Punti negativi: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Punti positivi: "Non gluten meal"
Punti negativi: "Non gluten bread"
Punti positivi: "The food was great. The seats were soft and there was enough legroom."
Punti negativi: "We were stuck on an aisle where the seats don't adjust on one of the flights, but it was a relatively short flight. The boarding process was a little disorganized, but we were able to get on the plane quickly. The worst part was the home airport. I don't know how much control Turkish airlines has over that airport, but the bathrooms we're absolutely disgusting."
Punti positivi: "Very efficient flight, quick and handy. No extra details, but have to say the breakfast they served was excellent. Probably the best I have had on such short 1hr flight."
Punti negativi: "No personal entertainment set, but on such short flight that was not a big problem. Everything else about the seat was good, and a lot of passengers fell asleep comfortably."
Punti positivi: "Great service"
Punti negativi: "I didn’t eat or used entertainment so no opinion on that"
Punti negativi: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti negativi: "Lost my baggage and didn’t get any clear answer about it"
Punti positivi: "The staff was friendly and an onboard meal was provided."
Punti negativi: "We checked in online the day before with seats together and the morning getting our boarding pass they changed the plane and 1 of our seats was changed to across the plane. Luckily the lady was able to get a pair seats sitting us together."
Punti positivi: "I d like everything the service all the crew was very helpful an Cain"
Punti negativi: "Yes I will recommend Turkish airline"
Punti positivi: "EVERYTHING !!!!"
Punti negativi: "NOTHING TO UNLIKE"
Punti positivi: "All was fine. No complaints."
Punti negativi: "Live TV news"
Punti positivi: "Easy and quick"
Punti negativi: "Nothing"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "I love everything, the crew was amazing ,very helpful and always with a big smile on the face. Also I love the food, my wife and I are vegan and we requested a vegan menu in advance before the fly and the menu was delicious, fresh and healthy!! I would definitely recommend this airline to everyone!!! Way to go Turkish airline!!!!!"
Punti positivi: "Timing of the flight."
Punti negativi: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Punti positivi: "Very organized and efficient."
Punti positivi: "We arrived safely and on time"
Punti negativi: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
Punti positivi: "Great flight and awesome entertainment"
Punti negativi: "The food is too small"
Punti positivi: "Everything is excellent.They are the best in the area of service."
Punti negativi: "There is no bad thing worth telling regarding turkish airlines flight."
Punti positivi: "they fed us on both flights and offered drinks"
Punti negativi: "my knees were pressed into the seat in front of me. Im 5/8"
Punti positivi: "Crew"
Punti negativi: "Nothing"
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "Desserts were good. Food variety and options were good. Comfort/Entertainment on flight were exceptional. Timely take off and landing."
Punti negativi: "The variety of food was nice, but the main coarses were below average-Dry chicken as well as over cooked pasta. Trash wasn't collected often enough. Flight crew were friendly enough, but I raved about last years Turkish Airlines flight, but this year it was just so-so and I'm not exactly sure why."
Punti positivi: "I enjoyed that it was a new plane."
Punti negativi: "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."
Punti positivi: "Exceptional service and very friendly crew members."
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "The food was very good. As a vegetarian, I find I am quite disappointed on flights because of limited or no meatless options. This was not the case on Turkisk."
Punti negativi: "Seats are too cramped. Need extra leg room. They should really take out a few rows of seats to provide some more much needed room."
Punti positivi: "A great crew"
servizio ok. viaggio ok. unico problema volo Roma New York con aereo vecchio e con mal funzionamento di sedili e tavolini pieghevoli alcuni chiusi con tape
In azienda siamo passati dal preferire Lufthansa all'optare per KLM su questa tratta. Il personale è più gentile ed efficiente. Il trattamemto in cabina è piu curato viene comunque garantito un oiccolo sanvich e qualcosa da bere.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Punti negativi: "Free wifi"
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Punti positivi: "Confort and kindness"
Punti negativi: "It was too cold"
Punti positivi: "Flight was on time."
Punti negativi: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Punti positivi: "Usual faultless KLM experience"
Punti negativi: "Nothing."
Punti positivi: "KLM STAFF WERE VERY PROFESSIONAL"
Punti negativi: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Punti negativi: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Punti positivi: "Comfortable seat, great crew."
Punti negativi: "Flight delayed, no USB port and no entertainment"
Punti negativi: "Don’t be late"
Punti negativi: "Not being 1 hour late"
Punti positivi: "The friendliness of the crew"
Punti positivi: "Friendly crew"
Punti negativi: "KLM lost one piece of my luggage"
Punti negativi: "Troppo ritardo"
Punti positivi: "The space at my feet with the chair in front was a bit akward."
Punti negativi: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Cabin facilities"
Punti negativi: "They didn’t bring one of my bags"
Punti negativi: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Punti positivi: "The flight was smooth, the service was friendly, and the food with plentiful."
Punti negativi: "Too much activity in the cabin during the flight."
Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Punti positivi: "great crew and comfortable flight."
Punti negativi: "sceens in the plane to show map and direction of travel"
Punti negativi: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Punti positivi: "We got to Amsterdam on time"
Punti negativi: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Punti positivi: "Light snack and complementary wine"
Punti positivi: "Crew was awesome"
Punti negativi: "."
Punti negativi: "Still waiting to board after missing this connection had to be booked on another airline"
Punti positivi: "The crew was efficient. Flight left on time. Food and wine served."
Punti negativi: "No entertainment."
Punti positivi: "Crew was great, very nice"
Punti negativi: "Not enough legroom"
Punti positivi: "Friendly crew."
Punti negativi: "So many people on a 747!!"
Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Punti positivi: "The boarding was easy and you didn't have to wait inline for that long"
Punti negativi: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Friendly attendants. Decent food, and frequent snacks and beverages."
Punti negativi: "No charging ports for electronic devices."
Punti positivi: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Punti negativi: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Punti positivi: "Premium economy service was good."
Punti negativi: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Punti positivi: "Seats were comfortable"
Punti negativi: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Punti negativi: "Bag was lost"
Punti positivi: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Punti negativi: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Punti positivi: "Got to Amsterdam on time and everything was great including the staff"
Punti positivi: "Good multi media access and content"
Punti positivi: "Food and drinks!"
Punti negativi: "Nothing, it was great"
Punti positivi: "The crew was good"
Punti positivi: "Boarding process. Insane lines to check bag. Disorganized process. No one, including crew, had any idea what was going on. A real embarrassment."
Punti negativi: "See above."
Punti negativi: "The food"
Punti positivi: "The crew was very nice and helpful, the plane left on time and landed on time"
Punti positivi: "Ground crew and cabin crew were very helpful and efficient"
Punti positivi: "delayed flight, my suitcase did not arrive to destination"
Punti positivi: "Was on time and staff is always great"
Punti negativi: "The food honestly"
Punti positivi: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Punti negativi: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Punti positivi: "The crew!"
Punti negativi: "We were late"
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti positivi: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Punti negativi: "Nothing, the experience was great."
Punti positivi: "Flight attendants very friendly. Got breakfast too."
Punti negativi: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Punti positivi: "The food and the crew"
Punti negativi: "The flight was delayed 2 hours"
Punti positivi: "Very nice crew! Comfortable aircraft"
Punti negativi: "The three boarding passes sent to my email with no practical option to use them"
Punti positivi: "Nothing"
Punti negativi: "Everything. The plane was so delayed, then they lost"
Punti positivi: "It was great to check in and save the boarding pass in my wallet. Made it easy to check in while traveling and having no access to a printer. The flight was conformable and we got food."
Punti positivi: "Clean aircraft. On time. Crew very attentive."
Punti negativi: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Punti negativi: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Punti negativi: "We didn't have enough time to get to our connecting flight. We were confused and had to run the whole time. We just made it."
Punti positivi: "Nice crew"
Punti negativi: "No tv"
Punti positivi: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
Punti positivi: "Nothing"
Punti negativi: "The boarding,the flight attendants,the comfort,the entertainment and food"
Punti positivi: "We got a full meal and a drink. The crew was nice and accommodating!!!!"
Punti positivi: "The staff worked well under pressure"
Punti negativi: "Paying to check luggage was a surprise, typically flights allow at least one checked bag unless they are a discount airline like easy jet or Ryan air. We found this out after waiting in line for over an hour. Also, to pay for the luggage we had to go to the other side of the terminal and wait in a ticket counter line with one employee for 40 minutes. The entire check in process took two hours and the airport wasn't even busy. I'm rarely a complainer, but this was event was inspiring."
Punti positivi: "Great experience"
Punti negativi: "They should work on their airport staff a little."
Punti negativi: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"
Punti positivi: "Friendly service and a wee meal on a two hour flight."
Punti negativi: "No entertainment - but who needs it on such a short flight."
Punti positivi: "Personnel were great"
Punti positivi: "Loved the free food and coffee, the only airline that I've flown that offers such anenities"
Punti negativi: "I felt robbed. They made me pay extra for my luggage and norwere on my ticket did it say I had no right to take my luggae of 20 kg. It is really wrong to do that to people"
Punti positivi: "Thanks for giving us drinks and food!!!"
Punti positivi: "Clean, smooth, on time"
Punti negativi: "Not interesting"
Punti negativi: "Food was completely uninteresting.. I had a book. Didn' t need entertainment, but for 2 hour flights, it wasn't necessary."
Punti positivi: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Punti negativi: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."
Punti positivi: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Punti negativi: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."
Punti positivi: "great service. Nice people"
Punti positivi: "Nothing to like. Do book through kayak or priceline."
Punti negativi: "Everything. Policies to lack of standards, to booking with kayak or price. Pay 25% more not to book this airline and not on kayak or priceline, it's worth the extra cash not to book through these companies of thieves."
Punti positivi: "Service on the plane, the food was an added bonus, and the orice."
Punti negativi: "I did not like the fact that they would not let me bring my small carry on and my laptop bag. They considered it to be two bags. Other people had two bags that were larger than mine. Also there were plenty of open seats hence plenty of overhead space for my bag, but they forces me to check it."
Punti negativi: "Overall very disorganized."
Punti negativi: "Was perfect"
Punti negativi: "I was not able to use this reservation and when I contacted Aegean, they would not refund any portion of the ticket nor give me credit. Therefore, I cannot recommend the airline nor will I ever fly them."
Punti negativi: "When I purchased the ticket the site stated one bag checked was includEd. But when we checked in we were told we had to pay an additional 35 euros per bag. We did not expect the additional expense."
Punti positivi: "Accommodating staff"
Punti negativi: "Chaos in the airport (where to wait in line, online check in vs drop off line etc)"
Punti positivi: "Everything is perfect"
Punti negativi: "connection Athun to Ionnina was late , we lost the connection flghit nobady really helped us They sent us to wait to the flight next day After a lot of talking and shouting !!! they let us fly to Thesaloniki , so we lost a day driving to Ionnina at the return ther was a missunderatandig regarding the availibility at the flight"
Punti negativi: "RUDE SERVICE"
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti positivi: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Punti negativi: "Movies available weren't to my taste, which isn't of great importance anyway."
Punti negativi: "Mi s-au pierdut bagajele !"
Punti positivi: "Friendly crew"
Punti negativi: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Punti positivi: "Crew allowed me to change seats to get two empty seats by the window that were available."
Punti positivi: "They have Economy class seats on the business class. Uncomfortable."
Punti negativi: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Punti negativi: "Was very satisfied with everything."
Punti positivi: "It was all fine, a bit cramped, but otherwise fine"
Punti negativi: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Punti negativi: "Everything"
Punti negativi: "The 34 minute flight was delayed by almost 2 hours."
Punti positivi: "Puntualità"
Punti positivi: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Punti negativi: "The food. It was okay."
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti positivi: "Timely departure and pleasant staff on board"
Punti negativi: "It was cold during the flight,"
Punti negativi: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti positivi: "Good service overall, the ground crew was very helpful and friendly"
Punti positivi: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Punti positivi: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Punti negativi: "I wish there was an option of a sandwich vice sweet or pretzels."
Punti negativi: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Punti positivi: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Punti negativi: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Punti negativi: "We are late only 25 min (50% of flight - 50 min)"
Punti positivi: "On time"
Punti negativi: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Punti positivi: "Safe trip"
Punti negativi: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Punti positivi: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Punti negativi: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Punti positivi: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Punti negativi: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Punti positivi: "new plane, half empty, good and friendly service"
Punti negativi: "Checked baggage very expensive."
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti positivi: "Friendly staff, efficient"
Punti negativi: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Punti positivi: "Nothing special."
Punti negativi: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti positivi: "That is was on time!"
Punti negativi: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Punti positivi: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Punti negativi: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Punti positivi: "The crew was very attentive, generous and courteous."
Punti positivi: "Could not tell that I need gluten free meal. And the early check-in didn't work."
Punti positivi: "proff handeling of sick person !Othervise quiet and nise trawel!"
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti negativi: "Flight was late"
Punti positivi: "Everything was excellent!"
Punti negativi: "Flight was cancelled and we weren't notified."
Punti positivi: "surprisingly tasty meal, smooth and on time flight"
Punti negativi: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Punti negativi: "Behavior of AA"
Tutto ok. Volo brevissimo
My flight from Munich to Zagreb was canceled, no one bothered to let me know. I only found out when I came to check in in Denver. Kayak company wouldn't even issue me a new flight. They said that United Airlines holds my ticket. With United I was around 90 minutes call with supervisor who was trying to explain that she can't help me change canceled flight, Kayak agency should do this. On the end she issued a new flight with 24 hrs overlay I Munich. The whole ordeal was so traumatizing for me. I am a women traveling alone. No one offered hotel or any tipe of help in Munich. Traveling these days is so poor, No one is taking any responsibility for anything, we are left to suffer their unorganized mess, and pay really good money for it. I was not gonna wait 24 hrs in Munich, I had to take taxi to city and took a bus to Zagreb. Terrible experience all around.
Boarding was delayed, no explanation why. Flight crew was quite friendly and thoughtful, with a little humor. Very enjoyable. No complaints.
In genere Lufthansa ultimamente pecca di non puntualità. In tre mesi poi, hanno perso il bagaglio. Poi ritrovato, una volta conseganto in hotel, la seconda ritirato in areoporto in maniera approssimativa. ad Hannover.
Flight was fine. No entertainment or reading material
I paid over $1500 for the flight. I requested a refund, but all they gave me in return was $100.
The flight was cancelled. I asked Kayak for a refund by email. No answer.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti negativi: "Staff does not understand regulation"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Great service, tasty sandwich."
Punti negativi: "Boarding was a bit of a scrum."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Short flight, left and arrived on time."
Punti positivi: "The crew performed their duties in a professional manner."
Punti negativi: "We arrived late, but that was nothing compared to the horror I experienced with my connecting flight out of Frankfurt to Mallorca. I should get a refund."
Punti positivi: "Crew very professional"
Punti negativi: "More entreteiment on bord"
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "The crew was great and the snacks provided were delicious!"
Punti negativi: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Great crew"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Punti negativi: "Voli in ritardo"
Punti positivi: "Everything was on time and efficient."
Punti positivi: "The crew was very friendly, and overly willing to help."
Punti negativi: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti negativi: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Flight crew was amazing, as well as the first meal....restaurant quality."
Punti positivi: "Nothing"
Punti negativi: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti negativi: "Flight was delayed."
Punti positivi: "nice sevice"
Punti negativi: "I asked a bald headed steward for an additional chocolate and he said he was saving for first class. come on poor customer service"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "The seats are comfortable and the plane was clean and well-presented."
Punti negativi: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."