Trova voli economici da Zagabria per l'Italia

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "Free food, relatively spacious"
Punti negativi: "more food!!! REEE!!!"

Punti positivi: "the crew were so nice"
Punti negativi: "not enough room between seats"

Punti positivi: "The airline is top notch and treated you great like it should be."
Punti negativi: "The sears where a little tight but not bad and the movie options were ok not great."

Punti negativi: "Seat could have been more comfortable but the leg room was good"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Crew was great. Phenomenal even."
Punti negativi: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."

Punti negativi: "The seats in coach are incredible small and the seats reclines way to far."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Flight was very smooth and on schedule."
Punti negativi: "Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Punti negativi: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."

Punti negativi: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."

Punti positivi: "The staff was wonderful - super friendly and kind. Food was shockingly great. Very impressed."

Punti positivi: "The service and the crew were fine"
Punti negativi: "Seats are too small and terribly uncomfortable on such long flights."

Punti positivi: "Not applicable"
Punti negativi: "See above."

Punti positivi: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Punti negativi: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."

Punti positivi: "Nice self boarding"
Punti negativi: "No big screen to communicate priority to boarding since I am deaf."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Everything was good. From the service to the food."

Punti positivi: "Amazing staff .."

Punti positivi: "I thought the attendants were nice and that it was an easy, relaxing flight."

Punti positivi: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"

Punti positivi: "Service was minimal but sufficient, Food was good"
Punti negativi: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."

Punti positivi: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection."
Punti negativi: "We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival."

Punti positivi: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"

Punti positivi: "Flight itself was good for a shorter international flight. Dim cabin lights for early morning, crew providing plenty of drinks and snacks."
Punti negativi: "For international travel, I’m always told to get there 3 hours before. For this trip we checked in but didn’t have access to a printer so needed a boarding pass. We wanted to carry on luggage so just needed to print the pass. Swiss was the only airline that wasn’t available on the check-in kiosks. The front desk staff didn’t arrive until closer to 1.5 hours before check in so nearly theall passengers were in a huge line to get passes and check bags."

Punti positivi: "Crew was courteous."
Punti negativi: "Nothing"

Punti positivi: "Everything. They are in their own class."
Punti negativi: "Nothing"

Punti positivi: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"

Punti positivi: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Punti negativi: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"

Punti positivi: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Punti negativi: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."

Punti negativi: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"

Punti negativi: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."

Punti positivi: "Swiss has amazing crew. Incredibly polite and accommodating. Their food (for economy class seat) was very good to excellent. The new Boeing 777 is also a smooth plane to ride."
Punti negativi: "The boarding process in Zurich was a free for all. There is not a "method" to their boarding (i.e. by row or zone) so all 300 passengers crowded around the gate. We paid $100 for exit seats but the seats were barely wide enough for me...a medium built thin male. Unfortunately this appears to be the trend. Swiss would do well to have a wide economy section."

Punti positivi: "On time great crew. Free wine that is Swiss air."

Punti negativi: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"

Punti positivi: "punctual and friendly enough staff."
Punti negativi: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"

Punti positivi: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Punti negativi: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."

Punti positivi: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Punti negativi: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"

Punti negativi: "Major delay"

Punti positivi: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."

Punti positivi: "Crew handled it well"

Punti positivi: "Both the food and service were fantastic. A great choice of mid flight entertainment"

"Definitely would recommend and I will book again"

"This flight was nearly empty so there was plenty of room and no problems. Everything on time or early."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants."
Punti negativi: "Honestly can’t think of anything!!"

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Punti negativi: "Nothing"

Punti positivi: "Great Crew"
Punti negativi: "It would have been better had we not had a delay of 50 Minutes"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti positivi: "Crew was very friendly. Liked that you can see how far away and how much longer the flight was."
Punti negativi: "Flights to be more on time"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Plane from Munich was late coming to Zagreb, so my flight was late because of that and was about to lose connection flight from Munich to Brussels. Then, Lufthansa drivers waited in Munich, put us in vans and drove us to plane for Brussels. Amazing service!."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "They lost my luggage and we barely made it to our connecting flight"

Punti negativi: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Nothing at all, whole experience was incredibly stressful"
Punti negativi: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"

Punti positivi: "Crew"
Punti negativi: "All great"

Punti negativi: "Same as previous"

Punti positivi: "okayish"
Punti negativi: "delay could be complimented by faster speed"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."

Punti negativi: "Voli in ritardo"

Punti negativi: "I wasn’t able to fly because my passport was stolen"

Punti negativi: "I feel like no one has responded to any of my complaints. We were re routed twice and left with no where to sleep, missing work, and paying a bunch of extra for cars to and from airport. My friend was refunded and I have yet to receive one response even though we flew and bought our tickets together."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Smooth flight except for tasteless special meal"

Punti negativi: "We weren’t able to take this flight because our trip to Salzburg ended up getting canceled! We had to cancel this one"

Punti positivi: "on time no hassle"
Punti negativi: "nothing in particular"

Punti positivi: "Upgraded to business class."
Punti negativi: "Flight delayed."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "Troppo freddo"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Good service, good IFE, smooth, great cabin crew, no complaints."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "I like everything. Everything orderly and perfect."
Punti negativi: "The screen for viewing movies were not functioning all the time."

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Food is provided"
Punti negativi: "Delayed 6 hours on the plane"

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

"Austrian changed the times on the connections resulting in longer layovers. Old airplane not friendly service"

"Info"

Punti positivi: "Quick Trip, Friendly Staff"
Punti negativi: "Spacing of seating due to covid."

Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"

Punti positivi: "Friendly crew"
Punti negativi: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."

Punti positivi: "The flight attendants were quite personable and engaged."

Punti positivi: "The crew was great."
Punti negativi: "My seat would not recline at all"

Punti positivi: "Puntualità"

Punti positivi: "Everything was just right."

Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"

Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"

Punti positivi: "Everything:)"

Punti positivi: "The crews are very polite."

Punti positivi: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Punti negativi: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."

Punti positivi: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."

Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."

Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."

Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"

Punti negativi: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."

Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."

Punti negativi: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."

Punti negativi: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"

Punti positivi: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"

Punti negativi: "Caótica boarding Uncomfortable seats did not recline"

Punti positivi: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"

Punti positivi: "Not much!"
Punti negativi: "No one available nor willing to help with checking process. Told to just try the checking machines."

Punti positivi: "Highly efficient transfer (45 minutes between flights)"
Punti negativi: "too short a time to transfer between flights as a very long distance between gates,"

Punti positivi: "volo cancellato dirottato con swiss via Zurigo."

Punti negativi: "May bags didn't make the transfer and were sent on to me the following day."

Punti negativi: "Food is appauling!"

Punti negativi: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."

Punti negativi: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."

Punti positivi: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Punti negativi: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Punti negativi: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."

Punti negativi: "Anche oggi 20 minuti di ritardo"

Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"

Punti negativi: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Punti positivi: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Punti negativi: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."

Punti positivi: "easy boarding"
Punti negativi: "bad seating. you previously provided a comfort kit but discontinued it."

Punti positivi: "The plane was comfortable and clean. Internet was offered"
Punti negativi: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."

Punti positivi: "snacks plus they had sparkling mineral water"

Punti positivi: "Being on time"
Punti negativi: "No pillows,only carb food"

Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."

Punti positivi: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Punti negativi: "Everything"

Punti negativi: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"

Punti positivi: "very short layover and my check luggage made it all the way home with no problems"

Punti positivi: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."

Punti positivi: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"

Punti positivi: "Good service. Enough space for the legs. Drinks before and after the meal ."
Punti negativi: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."

Punti positivi: "Crew was great, on time flight, clean plane."
Punti negativi: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Punti positivi: "I liked how generous they were with food and drinks"
Punti negativi: "Free WiFi could have made the flight a lot better"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Great atmosphere, crew was excellent!"
Punti negativi: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Punti positivi: "The crew tried to be helpful but were equally frustrated with the ground crew."
Punti negativi: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Punti negativi: "Information on arrival time was not correct"

Punti positivi: "KLM STAFF WERE VERY PROFESSIONAL"
Punti negativi: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Punti positivi: "Friendly crew"
Punti negativi: "Can’t think of anything"

Punti negativi: "Troppo ritardo"

Punti positivi: "Good beverage service."
Punti negativi: "Over an hour delayj for departure."

Punti negativi: "Entertainment"

Punti negativi: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Punti positivi: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Just the cabin crew being nice"
Punti negativi: "Punctuality KLM is always late"

Punti negativi: "Long haul flight made pleasant by KLM"

Punti positivi: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Punti positivi: "The crew was very nice"
Punti negativi: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Punti positivi: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Punti negativi: "Boarding could be better"

Punti positivi: "Very pleasant, professional crew"
Punti negativi: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Punti negativi: "old screens and entertainment system leg room to small"

Punti positivi: "Landing"
Punti negativi: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Punti positivi: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Punti negativi: "Not happy to pay extra money for my case"

Punti positivi: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Punti positivi: "The crew was efficient. Flight left on time. Food and wine served."
Punti negativi: "No entertainment."

Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Punti positivi: "Comfort was better than on the previous Dash-8. Food was OK."
Punti negativi: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Punti negativi: "Flight was cancelled."

Punti negativi: "Boarding was confusing and disorganized"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Entertainment"
Punti negativi: "Food and one bathroom out of service makes an awful flight"

Punti positivi: "Good service onboard, good food. On time."

Punti positivi: "Service, technology"
Punti negativi: "Could not print by boarding card and was not allowed to board in Amsterdam"

Punti positivi: "Excellent very good"
Punti negativi: "Everting so good ex"

Punti negativi: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Punti negativi: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Punti negativi: "Tiny old cramped plane."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Great crew service. Among the best ever."

Punti positivi: "Catering is ok"
Punti negativi: "Seats comfort really old school"

Punti negativi: "The bags where damaged from the staff"

Punti positivi: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Punti negativi: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Punti positivi: "Speed, crew, and reliablity."
Punti negativi: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Punti negativi: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Punti positivi: "Spacious cabins, friendly service"

Punti positivi: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Punti negativi: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Punti positivi: "Was able to check in online, very convenient and easy to access site."
Punti negativi: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."

Punti negativi: "The food was not as usual."

Punti negativi: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"

Punti positivi: "Punctual"
Punti negativi: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Punti positivi: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Punti negativi: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"

Punti positivi: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Punti negativi: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."

Punti positivi: "Nice and attentive crew."
Punti negativi: "Seats not comfortable in premier economy."

Punti negativi: "Thé qualité officielle the images"

Punti positivi: "The Delta flight service was much better than the Air France flight I took on the previous leg."

Punti positivi: "Entertainment system failed repeatedly."
Punti negativi: "Entertainment system failed repeatedly."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Arrived on time."
Punti negativi: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Punti positivi: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Crew was very friendly. Food was excellent"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti negativi: "Baggage check in was stressful"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Everything! It was a wonderful experience."
Punti negativi: "Nothing"

Punti negativi: "The fligh Washington delay more than a hour"

Punti positivi: "The staff..the attentions..food."

Punti negativi: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."

Punti positivi: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Punti negativi: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Punti positivi: "Good selection of movies"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "Nothing"
Punti negativi: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"

Punti negativi: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Punti positivi: "Flight attendants were very nice"
Punti negativi: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"

Punti positivi: "It was on time"
Punti negativi: "Hard seats Boarding was 35 min delayed"

Punti positivi: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Punti negativi: "Leg space."

Punti positivi: "Enjoyed my food, especially tasty for airplan fare!"
Punti negativi: "Not enough leg room"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."

Punti negativi: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Punti positivi: "That flight have been short"
Punti negativi: "Fly attendants have been in hurry when they served snack"

Punti positivi: "The crew were nice."
Punti negativi: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."

Punti positivi: "The crew and flight was faultless"
Punti negativi: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Punti negativi: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Standard on most parts with pleasant staff"
Punti negativi: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Punti positivi: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Punti positivi: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Punti negativi: "NA"

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Short, lots of leg space"

Punti negativi: "Clean. Courtesy of staff on plane."