Punti positivi: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Punti negativi: "Nothing really"
Punti positivi: "Excellent cabin crew."
Punti negativi: "No in-flight entertainment, economy seats are narrow."
Punti positivi: "Crew is responsive to requests, and very polite."
Punti negativi: "Cabin temperature was 81F during the night, making it too hot to sleep."
Punti positivi: "Great experience all together"
Punti positivi: "Crew was amazing, food was filling & plentiful."
Punti negativi: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Punti negativi: "Food was really unpleasant and entertainment all out of date movies"
Punti positivi: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Punti negativi: "none"
Punti positivi: "Crew was amazing and very comfortable seat"
Punti negativi: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Punti negativi: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Punti positivi: "Loved from the booking on kayak and all the services provided by the airline until landing."
Punti negativi: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Punti positivi: "ANA did great on everything I could expect from a flight."
Punti positivi: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Punti negativi: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Punti positivi: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Punti negativi: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Punti positivi: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Punti negativi: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Punti positivi: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Punti positivi: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Punti negativi: "The food was horrible. The selections for movies is quite limited."
Punti positivi: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Punti negativi: "There had to be something better than pretzels."
Punti positivi: "It was alright."
Punti negativi: "Prepare to wake up with neck pain."
Punti positivi: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Punti negativi: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
Punti negativi: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Punti positivi: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Punti negativi: "More frequent offer of drinks to passengers"
Punti negativi: "airline is unprofessional the whole trip was canceled"
Punti positivi: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Punti negativi: "The Hollywood entertainment options were limited and not very interesting."
Punti positivi: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Punti negativi: "Food choices very limited, and quality is sub-par."
Punti positivi: "Service"
Punti positivi: "crew was professional and very attentive and beer and wine on the flight."
Punti negativi: "wish they had more movies choices from the u.s."
Punti positivi: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Punti positivi: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Punti negativi: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Punti positivi: "Movies!"
Punti negativi: "Vegetarian food options."
Punti positivi: "Generally the fligt was wonderful."
Punti negativi: "Of course I had a correct USB cable for i ad, I can not chage it."
Punti positivi: "They made a special dessart for my niece and her husband for their honeymoon trip."
Punti negativi: "Not realky."
Punti positivi: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Punti negativi: "Seat felt so narrow. Limited selection of movies."
Punti positivi: "The food on board was great! Crew members were friendly!"
Punti positivi: "The stewardess are the most polite and helpful I've travelled with"
Punti positivi: "Service and food"
Punti negativi: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Punti positivi: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Punti positivi: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Punti positivi: "It was an awesome flight, very nice and great service,"
Punti positivi: "I love ANA airlines ❤"
Punti positivi: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Punti positivi: "All"
Punti negativi: "Nil"
Punti positivi: "overall clean and comfortable, service is great"
Punti positivi: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Punti negativi: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
Punti positivi: "The plane they used was B-787"
Punti negativi: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Punti positivi: "I liked the friendliness of the staff. The overall service was very nice!!"
Punti negativi: "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
Punti positivi: "Overall everything was good... Good food, comfortable and new plane"
Punti positivi: "All flights were on time or early."
Punti positivi: "The movie selection and food served were pleasant surprises."
Punti negativi: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Punti positivi: "Flight connections,"
Punti negativi: "The seating was cramped, no entrainment package."
Punti positivi: "The food was very good."
Punti negativi: "The entertainment system on the plane could be better, on the flights back from Venice to Minneapolis there were no personal screens for each seat. Instead you had to have a phone. Also, there was no wi-fi."
Punti positivi: "Nice plane looks new"
Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"
Punti positivi: "The airplane was new and comfortable. Staff were all very helpful and friendly."
Punti negativi: "The flight did not take off on schedule for some unknown reason. That along with a little turbulence on the way back to Toronto made for a longer flight."
Punti positivi: "One flight attendant in particular. Wish I knew her name to commend her. Also, had a bassinet for my grandson!! Frequent beverages offered, especially water. Allowed to move seats once in the air!! Able to help my daughter with her baby. Chicken dish was actually really good."
Punti negativi: "No movie screens at all!? Odd; especially for an International flight. Check bathroom paper supplies more frequently. Ran out of paper towels two bathrooms. No fault of yours, but the Venice airport was a nightmare. I am use to airports in the US and was shocked how long the line was to get through to our gate. We couldn’t even find the end because it wrapped around like an “S”. Surprised we had to print our boarding pass (but was never asked for it); couldn’t do a mobile boarding pass."
Punti positivi: "Not much. The entertainment choices were good, but other than that, things were mediocre at best."
Punti negativi: "Boarding was disorganized. Seating was crammed. No priority was honored (being silver members who always get boarding on Zone 2, we were put in zone 4. The food was mediocre to poor, and beer or wine were not complimentary, even though this was an intercontinental trip."
Punti positivi: "Efficient crew as with the first flight I had, consistent service."
Punti negativi: "I don’t know if it’s the Vancouver-Mexico route or if it’s the seats but there’s just something difficult about it. First time I flew into Vancouver I was exhausted which makes sense as I had to fall out of bed at 3am, but this time I was awake and well rested and it still felt draining (which generally doesn’t happen to me with flights). Maybe it’s the leg space and the seats? Not sure. Could also be the odd time zone crossing."
Punti positivi: "Spacious seating. Attentive Stewardesses. Bathroom located close to seating area but was separated by the galley. That was a plus - no odor, no long lines by your seat."
Punti negativi: "Use of ipads for entertainment rather than installed screens"
Punti negativi: "It was cold throughout the flight and everyone was shivering, we asked for blanket and they didn't provide it to nobody! It's a 4 to 5 hours flight, come on! I paid for the salad that was not fresh The screen confront of me was not working I will definitely avoid buying air Canada and it's a shame as I am Canadian and would like to have my business with them. However I am not happy with their service."
Punti positivi: "Can't keep to their schedule. I was supposed to arrive home at 15:50 pm. Try 1 am. Every time our plane came in they sent it to another city or switched our gate. All if their flights were delayed. Customer service was non existent. We were treated worse than animals."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti positivi: "The food they served was the best airplane food I've had."
Punti negativi: "They did not allow online check-ins which caused mass confusions and lines. We were still running to the gate at 1250 (even though the flight was supposed to take off at 1245) after arriving at the airport at 1015. No screens for a transatlantic flight--- WTH?!"
Punti positivi: "The snack selection is excellent"
Punti negativi: "No complaints"
Punti positivi: "Airbus 787"
Punti positivi: "Took off a bit late (40mins.) and we were anxious to get home! Other than that, no complaints!"
Punti positivi: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Punti negativi: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."
Punti positivi: "Once we got underway it was fine."
Punti negativi: "6 hrs delay! The flight delays were mostly unannounced and we were sent from gate to gate multiple times without explanation of what was happening. We arrived at 3am."
Punti negativi: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Punti positivi: "One of our meals was outstanding."
Punti negativi: "One of our meals was horrible. It was a snack but could have been better. Also, after a great meal, attendants never collected garbage until a pax starting doing so & was told to stop. It was a good 2 hours after being served!"
Punti positivi: "I don't have much that I liked besides the fact that it got me from Venice to Montreal."
Punti negativi: "The service from the attendants is probably the worst that I've ever had. I had to ring someone and remind someone twice that I received the wrong customs form. Finally I had to walk back to the end of the plane where I saw four stedeardesses giggling over someone's phone. I missed one of the meals because I was dozing off and when I requested some food I was told that there was none left. The entertainment is subpar. You need a mobile or device with he app already installed. And even so the movies and shows are outdated and not very entertaining at all. On top of that, both legs of my flight my outlet was not working and not charging my device. Air Canada rouge- never again!"
Punti negativi: "lack of seat/leg room...."
Punti positivi: "Friendly crew, no delays"
Punti negativi: "The food was so awful and very unhealthy! No TV for entertainment on our 9 hour international flight was absurd. Lastly, we purchased the tickets together, when we checked in, our seats were not together on both the flight to and from Italy, thankfully other people switched seats with us. When we asked the flight crew at the desk to switch seats, they couldn't both times. We definitely will not be flying Air Canada in the future."
Punti negativi: "The entertainment consisted of an IPad that you had to rent, and the attendants were not cheerful not helpful.... Just in a constant hurry."
Punti positivi: "Flight left and arrived on time and crew was courteous and efficient. Food was surprisingly good."
Punti negativi: "There was no entertainment, period, unless you wanted to rent an IPad-type device for $10 to view movies and such. Jeez, on a transatlantic flight? It's not the fault of the crew, of course. It's the front office where I suspect there might be those who are a tad bit removed from the front lines"
Punti positivi: "Crew from Venice to Toronto was good, but crew Toronto to Denver was uncaring. She would rather sit in the back and knit rather than help out a cramped passenger in the last row who couldn't even sit forward because the passenger in front on me reclined into my lap. The Lat seat doesn't recline so I was forced to sit sideways, feet in aisle while people heading to the bathroom head to step over me. She did nothing to help."
Punti negativi: "Stewart from Toronto to Denver could care less about my comfort. Being in the last seat, unable to recline, I had the passenger in front of me recline into my lap and refused to adjust his seat. She ignored the situation and went in the back behind her curtain to knit while I sat sideways the entire flight with my feet in the aisle. People going to the bathroom were forced to step over my feet, but at least they were sympathetic"
Punti positivi: "great lunch and very nice flight crew."
Punti negativi: "flight was long but that is how one gets from europe to america. worst part of the trip was going thru USA customs in Toronto. They get a D- for incompetence.... but Air Canadaa had nothing to do with this...."
Punti positivi: "Not much"
Punti negativi: "Over crowded uncomfortable seats No entertainment only to purchase an IPad or download an app. Too small if a plane for that flight. Will not fly Rouge service sgain"
Punti negativi: "I hour layover from Newark to Montreal to get a connecting flight to Paris. I almost missed my plane. I didn't pickup my luggage for custom inspection , luckily it arrived on the destination place. I was so stressed out only 2 minutes left and they would have closed the door."
Punti negativi: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Punti negativi: "Worst food ever on any airline I've been on"
Punti positivi: "Quick operation OK for the small aircraft we had but this was a long journey from Venice, Italy to Toronto. Uncomfortable and boring. Was offered water frequently :-) at least didn't have to ask or pay for it."
Punti negativi: "Food was not good at all. Snacks are bad and only sugar-laden cookies. No entertainment available unless you have Air Canada app. How were you supposed to know? It was too late by the time you were on board! Otherwise pay $10 to rent their iPads for it LOL"
Punti positivi: "No in seat entertainment console. You had to use your own device or rent one. No recent movies, just older ones."
Punti positivi: "Only enjoyed entertainment"
Punti negativi: "Quality & type of food Boarding sprocess Lack of carry on space Unprofessional crew Old plain- didn't realize still in operation Small seats Little to no leg room Fact you actually had to pay for rental of iPads Terrible entertainment system"
Punti positivi: "The crew and food were fine."
Punti negativi: "They don't adequately warn you that you need to download an app to use entertainment system before you get on board. The wifi in the airport is terrible so not able to download app for all devices. The entertainment choices were very limited. For such a long flight, they should add more choices. Would not recommend Air Canada for light to/from Europe."
Punti positivi: "Boarding a 10 hours flight without any form of entertainment is not fun. All the could manage was rent out iPad for cost of 10 dollars for to watch installed video. They also screwed up my itinerary without informing me"
Punti negativi: "Nothing"
Punti negativi: "Couldn't watch movies unless on iPhone"
Punti negativi: "1. They loan out iPads for entertainment which you had to pay for because the plane was an older model and there were no individual tv screens available. This should be a free service with the amount of fare I paid for the trip. 2. Also on my way to Rome, flying air canada, too, my husband and i fell asleep and missed our meals. When I asked the crew for my meals they said "it's unsafe to give it to me anymore." But that's what refrigerators are for - to store food safely for passengers. I just don't buy their reasoning. It's just an excuse not to serve passengers. Needless to say my husband and I went hungry until they served breakfast. 3. From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
Punti positivi: "The tv for each individual person"
Punti negativi: "Always late."
Punti positivi: "Crew was nice. Landing was good. I liked the wifi entertainment portal."
Punti negativi: "The flight was delayed 1.5 hours due to problems checking people in. I waited in like for 2.5 hours just to check my bag. I was a disaster all around. The seats also didn't have screens; on a long flight, you have to have entertainment screens..."
Punti negativi: "Nothing was free. Cmon we are traveling on a long leg from Paris to Sfo and this was only one part of the trip but food costs money, earphones cost money. Give me a break!!"
Punti negativi: "As above I had two delays of three hours each"
Punti positivi: "I liked the meal that was served and that if you didnt want to pay for the ipad, you could access TV on your phone."
Punti negativi: "I didnt like that there were not individual TVs for my 10 hour fllght. I would have appreciated the entertainment on such a long flight, especially the movies which I could not access without the app. I also felt that more snacks should have been provided."
Punti positivi: "Never thought Canada air is so bad in international air services. Would never use Canada Air for my international travel in the future."
Punti negativi: "Bad food, worst attitude of crew combined with no entertainment in flight during almost 10 hours of flying time."
Punti positivi: "Venice airport is in a chaotic state of reconstruction and seems to lack information services for connecting flights. As a result, I was directed to the Air Canada check in counter, which then made it necessary to re-enter the security line, followed by a massive passport line. Each line was backed up to the limits. Only by begging people in line was I able to make it to my connecting flight seconds before they closed the door. I was the last to enter during "Last Call." Nevertheless, the crew of the Air Canada flight were outstanding. No entertainment except iPad movies for $10.00."
Punti negativi: "My flight to Montreal never happened. After the delay in Cleveland, I got contradictory information about wether my connection was late or on time. I ran and got to the gate for the montreal flight while they were doing their last call. At first they told me I was going to be able to get on the flight, then they said I was not on the flight, and they turned me down ... I found out later that while flying to Toronto, Air Canada had changed my flight because they estimated I was not going to make my connection!!! I had to wait in line for 2 hours to get rebooked, and after waiting, the person who was rebooking my flight decided to take on another person and made me wait even longer. I was sent to Frankfurt instead of Montreal!"
Punti negativi: "Simple mistakes which could and should have been avoided made us late. The food and drink service should not have been a charge on such a long flight."
Punti positivi: "Very nice flight attendants and ground crew. Made the experience easy."
Punti negativi: "Leg room on Air Canada Rouge flight was less than I expected."
Punti positivi: "We missed our connecting flight due to a delay and we were automatically rebooked on the next fight. On an US airline, we would have o stand in line to get that done. We traveled on Rouge, from Venice to Montreal, and it was better than the reviews I had prior. There was an outlet to charge electronic devices and the app was easy to use."
Punti negativi: "The delay was due to getting baggage loaded. 1.5 hours. There is an issue there."