|Rotta principale||Vancouver Intl a Toronto Internazionale di Toronto-Pearson|
|Aeroporto principale||Toronto Internazionale di Toronto-Pearson|
Punti positivi: I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort
Punti positivi: The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous.
Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers).
Punti negativi: Nothing really. This was by far the best and fastest flight door-to-door.
Punti positivi: comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2"
Punti negativi: they did the best, were polite, helpful other AC flights taken, this was probably the best
Punti negativi: Tight seating
Punti negativi: Bathroom was disgusting. Sink and toilet clogged and filled with paper
Punti negativi: The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19.
Punti negativi: For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods
Punti positivi: I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth
Punti negativi: Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?
Punti positivi: cleaniness
Punti positivi: Everything was fine.
Punti negativi: No issues.
Punti positivi: Fast flight
A whole row to almost every person
Punti negativi: N/A
Punti positivi: The spacing was good
Sanitary with every Air Canada airplane I’ve been in was good
Lighting felt cozy
Punti negativi: Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right
Punti positivi: Fast flight
Had a whole row to myself
Distancing was good
Punti negativi: People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve had
Punti positivi: First time traveling with my dog and it went well.
Punti negativi: Nothing
Punti positivi: The agent was at the air Canada counter was amazing. He helped with getting my toddler a ticket, he walked us all the way to our gate because we were late boarding.
Punti negativi: My toddler should have been issued a ticket from the beginning if that’s the policy. It took forever to cross the airport and then i had to figure out where to get our tickets which took over an hour and then we had to go through tsa again. Thank God the agent helped us through. I ended up not having food nor water for my son nor myself and of course no service on the flight. It was a miserable day to say the least.
Punti positivi: The crew were friendly & made us feel welcomed
Punti negativi: What happened to physical distancing? Flight was packed full.
Punti positivi: I managed to get a comfortable seating
Punti positivi: Quiet flight in fairly empty flight
Punti negativi: food choices, no blanket
Punti negativi: Service was cursory
Punti positivi: TV movies
Punti negativi: More popular movies
Punti negativi: It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old.
Punti negativi: Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew
Punti positivi: Empty middle seat so more room.
Punti positivi: Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated.
Excellent restrooms on the 787.
Punti negativi: Not enough leg room etc. for the long flight.
Punti positivi: Food and beverage service was great, especially the the wine/beer and hot meals on the long flight.
Punti negativi: Not enough leg room etc. for the long flight. Cushions and blanket were nice.
Punti positivi: Food and drinks provided were really appreciated especially the wine/beer and hot meals on the long flight.
Punti negativi: Not enough leg room etc. for long flights. Cushions and blankets were nice.
Punti negativi: If it wasn’t 3 hours late.
Punti positivi: Got there
Punti negativi: Way too expensive
Punti negativi: Laptop charger (115v) would be appreciated
Punti negativi: delayed. gate changes
Punti positivi: Crew did the best with what they had
Punti negativi: Four hour delays with little to no updates along the way are inexcusable
Punti negativi: Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious
Punti positivi: Crew is ok.
Punti negativi: Be on time
Punti positivi: Crew is great!
Punti negativi: Delay
Punti positivi: All was good
Punti negativi: Them good
Punti negativi: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated
Punti positivi: Crew were great...
Punti negativi: Food was very poor. Entertainment was awful
Punti negativi: I’m just thankful the Castlegar flight went.
Punti negativi: No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system.
Punti positivi: Crew member was grumpy, not friendly and did not give eye contact
Punti negativi: Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.
Punti positivi: There was enough leg room and boarding was done reasonably quickly.
Punti negativi: The flight was delayed by 15 minutes without explanation.
Punti negativi: crew could have been more professional, the signs for boarding were confusing
Punti positivi: seats were pretty cramped in economy
Punti negativi: AC changed departure lounges and nearly missed flight.
Punti negativi: Departed one hour late due to weather from incoming flight departure city, YVR.
Punti negativi: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.
Punti negativi: Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern.
Punti negativi: Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight.
Punti positivi: Entertainment TV worked well
Punti negativi: Bigger space between seats Food or snacks offered
Punti positivi: The whole process from check-in to getting luggage was smooth.
Punti negativi: Food wasn't great. It wasn't terrible either but I've had better.
Punti negativi: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.
Punti positivi: Everything
Punti negativi: The crew services are excellent
Punti positivi: The meals and the consistent drink service was great
Punti negativi: Timeliness
Punti positivi: Crew was great
Punti negativi: We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved
Punti positivi: Timming Was ok
Punti negativi: No Food, old tv, poor confort seat
Punti negativi: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto
Punti positivi: Food
Punti negativi: Checking in was a disaster. Took a long time. Lady wasn’t sure if we were going to embark as my son has two surnames. Ticket was matching middle and last name. She had to consult her superior that in front of us sayid it would be ok. Even after that She was challenging him. At the end it was all good. She had a very bad attitude.
Punti positivi: The crew was spot on with there interacting with us passengers and very good doing there job
Punti negativi: Food and drinks lol