|Rotta principale||Montréal Pierre Elliott Trudeau Intl a Toronto Internazionale di Toronto-Pearson|
|Aeroporto principale||Montréal Pierre Elliott Trudeau Intl|
Punti negativi: Baggage included ..the return to be certain, not be on standby when it was initially booked as a two way flight.
Punti positivi: Nothing
Punti negativi: The city I went to was locked down due to covid. Neither the airline nor budget air helped me get a refund before the flight took off.. Still waiting to hear back...
Punti positivi: Nice crew, comfy seats, good communication from Captain, efficient boarding
Punti negativi: It was all fine
Punti positivi: The staff did their best with controlling passengers who were a bit difficult. Overall a good experience.
Punti negativi: Implement the row by row getting off the plane. The flight back to Vancouver people were standing in the middle isle grabbing their carry on and waiting to get off the plane.
Punti positivi: Cleaniness, spacious seats, entertainment screen and Off course crew was very helpful.
Punti negativi: Food.
Punti positivi: Air hostess’ were really nice
Punti negativi: No snacks offered
Punti positivi: Friendly crew
Punti negativi: Seat wasn't reclining and was very uncomfortable
Punti positivi: Crew amazing
Punti negativi: Nothing. Always accommodating.
Punti positivi: Very well organized on check in...
Punti negativi: They ran out of most food selections
Punti positivi: Food was good
Punti negativi: More ice was needed in my drinks
Punti positivi: Staff in Cancun were excellent. I recently had hip replacement and they approached me to provide wheelchair thru departure process and got me to departure gate.
Punti negativi: More help in Montreal with automated declaration system etc for people that are not frequent travellers
Punti negativi: Entertainment section is poor. Wifi reception is terrible
Punti positivi: Yes for thé seat
Punti negativi: Bene avisé for thé Velay and ont at thé airport 6hrs lost
Punti positivi: We (my wife and I) are able to sear together in a two-seat configuration.
Punti negativi: Seat space and even worse when people in front of us move the seat back...I, as a rule, do not want to bother those behind so, as a rule I do not move my seat from the upright position..
Punti positivi: The flight attendants friendly,
Punti negativi: Limit of three bags is understandable but no solution offered when the time to board happened,
Punti negativi: Air Transat was awsome
Punti positivi: Crew was accommodating and kept me and my family comfortable in the flight.
Food was good
Punti negativi: Free stuff like headphones and blanket which can be collected at the end of the flight
Punti negativi: Free snacks.
Punti positivi: Quick boarding. Clean plane.
Punti negativi: Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment.
Punti negativi: Lots of time waiting to disembark. Some free snacks would be nice to.
Punti positivi: The crew was good with the equipment they have. The aisle is to narrow to walk down normally. To use the wc it is almost impossible with the cart in the aisle and other passengers . I am tall and the seats are cramped and not enough space between them.
Punti negativi: Our flight going down was 1.5 hrs late departing... Mechanical and over an hour late returning.....another mechanical .
Punti positivi: Absolutly, they let me switch seat
Punti negativi: No leg room,
Punti positivi: Affordable and on time
Punti negativi: Bizarre cabin crew announcements and chaotic boarding
Punti positivi: Airline
Punti negativi: Boarding sucks
Punti negativi: Seats low on padding, no movie options other than the one offered on the public screen
Punti positivi: Comfortable seats
Punti negativi: Limited movie selection
Punti negativi: The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak.
Punti negativi: Good tasted so bad, you should try to improve it.
Punti negativi: There was a delay of 4 hours to board from Montreal to Paris. with not any justification or valuable reason from the crew.
Punti positivi: The plane was on time. Crew was informative.
Punti negativi: Could be more careful loading the luggage. Watched one of my bags drop out of the plane while loading and damaged the bag. Not impressed!
Punti negativi: Small seat, no entertainment, you have to buy blanket and headphones
Punti positivi: I’m sure the flight was fabulous. You see, I wasn’t on it, didn’t book it and wasn’t even in London
Punti positivi: Clean, comfortable, crew very helpful, punctuality....
Punti negativi: Space to carry-on
Punti positivi: The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages.
Punti negativi: We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers.
Punti positivi: Leg room was good
Punti negativi: Food was lacking or you had to pay for it, not great on a long haul. Terrible films And tiny chairs
Punti positivi: Crew very kind, entertaining good
Punti negativi: Boarding process
Punti positivi: The crew and counter check in were provided excellent customer service. Very impressed.
Punti negativi: My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed.
Punti positivi: I fly coach so no the seat is not comfortable. However the crew, food, and entertainment were great.
Punti positivi: Crew were nice
Punti negativi: No entertainment system!
Punti negativi: Crew in London that checks our boarding pass and passports to let us on the plane was quite rude to my family. Crew inside the plane was great!
Punti positivi: Flight,crew, meal and entertainment were good.
Punti negativi: Our luggage was lost on our connecting flight in Montreal. Not happy with that. However, it was delivered to our home 2 days later.
Punti positivi: getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE
Punti negativi: when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended
Punti positivi: Yes
Punti negativi: Free drinks
Punti positivi: Crew was reasonable, seats not great.
Punti negativi: We were fee'd to death. For example, this is the first time flying Air Transat where we had to pay extra for luggage and the cost was incredibly high! I feel ripped off.
Punti positivi: The crew was nice and I felt very safe and cared for.
Punti negativi: The seat could have been more comfortable to sleep on
Punti positivi: The crew was so accommodating! They took great care of us and provided us with a meal, drinks, and coffee in the morning. Such a great experience, will definitely fly with them again!
Punti negativi: The seats could have been a little comfier!
Punti positivi: Comfortable seats; attentive crew.
Punti negativi: Cabin temperature; too cold.
Punti negativi: To have known that you had to do security twice without leaving the boarding area.
Punti positivi: The crew was great.
Punti negativi: The seat space was very narrow for an international flight.
Punti positivi: The crew on the actual flight was excellent.
Punti negativi: The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful.
Punti positivi: We were upgraded to premium economy for free at check-in. The crew was very kind
Punti negativi: We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️
Punti positivi: Crew amazing. Passengers great
Punti negativi: Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort.
Punti positivi: Crew is nice.
Punti negativi: Had to wait 15 mins because our gate was in use. Seats are old and hard.
Punti positivi: I liked having an empty seat next to me?
Punti negativi: As a big guy, the person in front of my was reclining, and literally dug into my knees. I'm 6'3" so I'm not like abnormally large, but yeah. If there was someone sitting next to me this flight would have been absolutely horrendous. Also, no radio? No TV, what is this? the 80s? Earlier?
Punti positivi: The international flights are great. Domestic flight was terrible.
Punti negativi: The extra cost for luggage is excessive. It was $70 per bag Canadian going there and coming back it jumped to €60 per bag. Buyer beware they charge extra for everything! Domestic flights are mildly better than taking the bus. No inflight entertainment...you need to download the app and content too.
Punti positivi: Crew was good
Punti negativi: Boarding was awful. One queue in a very small area for all passengers. Agent tried to charge us 150 GBP for 3 carry on bags which we had previously carried on for 2 other flights. Felt like extension until I pushed back.
Punti positivi: The crew was very good.
Punti negativi: Food was terrible. The seat was hard and uncomfortable.
Punti negativi: Newer aircraft