Trova voli economici per il Canada

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "70’ late on a 45’ flight"

Punti positivi: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Punti negativi: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""

Punti positivi: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."

Punti positivi: "Full array of entertainment."
Punti negativi: "Seats were not too comfortable."

Punti positivi: "It was fine - overall pleasant/nothing."
Punti negativi: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."

Punti positivi: "Food was great, creww was very nice"
Punti negativi: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."

Punti positivi: "The seats aren’t the greatest"
Punti negativi: "Just the seats"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "They had many snacks and meals. Staff was very friendly."
Punti negativi: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."

Punti positivi: "The space of the seat is wide. Nice chocolate."
Punti negativi: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti negativi: "Delayed 45 mins making transfer for international flight difficult"

Punti negativi: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."

Punti positivi: "Swiss took care of arranging hotel for us and substitution flight."
Punti negativi: "Missed connection flight because of delay"

Punti positivi: "N/a"
Punti negativi: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."

Punti negativi: "first baggage should be free.....as people travel with 15-20kg hand luggage"

Punti positivi: "Crew"
Punti negativi: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."

Punti negativi: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"

Punti positivi: "Not applicable."
Punti negativi: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."

Punti positivi: "All very comfortable"
Punti negativi: "It was delayed"

Punti negativi: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"

Punti positivi: "Helpful staff and pleasant easy flight."
Punti negativi: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"

Punti positivi: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Punti negativi: "TV was a bit small"

Punti negativi: "Flight was 30 minutes late which made our connection very tight."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Punti negativi: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."

Punti positivi: "I was very happy with the overall experience"
Punti negativi: "The crew could have been a little more helpful"

Punti negativi: "Entertainment screen didn't work properly to rewind & fast forward. boarding time was printed as 1 hour prior to takeoff but occurred 20 min. prior. pleasant crew and decent food."

Punti positivi: "All good with this 1:20 min flight."
Punti negativi: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."

Punti positivi: "Boarding was quick and efficient"
Punti negativi: "Nothing I can think of was bad just a regular fight."

Punti positivi: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Punti negativi: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"

Punti positivi: "It reminds me of school dinners"
Punti negativi: "Bland, over cooked No thought into the presentation or flavour"

Punti positivi: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Punti negativi: "Nothing"

Punti positivi: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Punti negativi: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."

Punti positivi: "Loved the crew they were great!!"
Punti negativi: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."

Punti positivi: "Service was remarkable - food far superior! Will be my airline of choice going overseas."

Punti positivi: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."

Punti positivi: "BEST FLIGHT OF MY LIFE"
Punti negativi: "NOTHING"

Punti negativi: "Very tight seating in economy for a transcontinental flight"

Punti positivi: "Nothing"
Punti negativi: "I was chrgwd to check in the only bag. Yhis is unheard of on intl flights"

Punti negativi: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."

Punti positivi: "Same as above!"

Punti negativi: "Major delay"

Punti positivi: "Aircraft clean, staff friendly and efficient"
Punti negativi: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Punti positivi: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Punti negativi: "Boarding was unorganized but I am sure that is no fault of your own."

Punti positivi: "sedile comodo"

Punti negativi: "Yes"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "Excellent service for affordable price"
Punti negativi: "Flight was delayed"

Punti negativi: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."

Punti negativi: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."

Punti positivi: "the crew was good. The seat were not comfortable"
Punti negativi: "food could have been tastier"

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "Best service, food, seats, space, amenities."

Punti negativi: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Punti positivi: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Punti negativi: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."

Punti positivi: "I liked food, drink, service and entertainment."
Punti negativi: "I disliked seat, a bit."

Punti positivi: "The cabin crew was very kind. The kofte tasted good."
Punti negativi: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."

Punti negativi: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"

Punti positivi: "The flight crew was friendly and kind."
Punti negativi: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."

Punti positivi: "Flight attendants are super friendly and helpful. The food was excellent."

Punti positivi: "Nothing is changing, they need to make some adjustments"

Punti negativi: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Punti positivi: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Punti negativi: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."

Punti positivi: "Crew is amazing food is good plane is clean and comfortable"

Punti negativi: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."

Punti positivi: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Punti negativi: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Punti positivi: "The food and entertainment was good. The crew was very nice."

Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Excellent check-in and in-flight service"

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "Every thing"
Punti negativi: "Nothing"

Punti positivi: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"

Punti positivi: "friendly people. good food. top notch service"

Punti positivi: "Good food and service"

Punti positivi: "Meal,airplane"
Punti negativi: "A little turbulence"

Punti positivi: "Great attention and kindness from the attendants"
Punti negativi: "The cabin was very very hot during the flight."

Punti positivi: "Good selection of entertainment, comfortable seats."

Punti positivi: "everything"
Punti negativi: "late boarding"

Punti positivi: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Punti negativi: "There wasn't nothing that I didn't like . I love me some Turkish airline."

Punti negativi: "Flight was canceled and I missed all subsequent connections"

Punti negativi: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."

Punti positivi: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"

Punti positivi: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "Staff on plane were friendly and respectful"
Punti negativi: "Landing was rough , boarding gate is isolated from amenities"

Punti positivi: "The crew was friendly. The entertainment package was good."
Punti negativi: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."

Punti positivi: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Punti negativi: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."

Punti positivi: "Everything was appreciated"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "The most amazing service, good food and great steward"

Punti positivi: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."

Punti negativi: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti negativi: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."

Punti negativi: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."

Punti negativi: "The multiple gate changes & technical delay caused us to miss our connection to Boston"

Punti positivi: "Great service."
Punti negativi: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Broke my bagage"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "Great crew"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti positivi: "Too cramped for a 10 hour flight"
Punti negativi: "Same as above"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."

Punti negativi: "Troppo freddo"

Punti positivi: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"

Punti positivi: "Nothing positive to report...NOTHING!!"
Punti negativi: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti negativi: "Never made it"

Punti positivi: "Crew"
Punti negativi: "N/A"

Punti positivi: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Punti negativi: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "boarding area was bit confusing"

Punti positivi: "New planes, friendly staff, decent space even for economy, great food"

Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."

Punti negativi: "Flight from Milan delayed of 1 h . Missed connection have been rebooked to a new flight with crappy seat"

Punti negativi: "Ritardo"

Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"

Punti positivi: "The crew. The punctuality."

Punti positivi: "Good amount of leg space"
Punti negativi: "Entertainment"

Punti positivi: "Crew allowed me to change seats to get two empty seats by the window that were available."

Punti positivi: "Crew"
Punti negativi: "My wife and I were separated by six rows. Unacceptable!"

Punti positivi: "Puntualità"

Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"

Punti positivi: "We could walk around as needed. No restrictions. Free wine with meals!"
Punti negativi: "Staff not friendly or offering of assistance."

Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"

Punti positivi: "Everything:)"

Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."

Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."

Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"

Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."

Punti positivi: "Seat size was decent, not like us airlines, there’s actually space for you knees."

Punti positivi: "Flight on time, and luggage was at destination. Crew OK"
Punti negativi: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."

Punti negativi: "lost connection"

Punti positivi: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Punti negativi: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."

Punti positivi: "Liked all except the food"
Punti negativi: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"

Punti negativi: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Punti positivi: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Punti negativi: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."

Punti positivi: "Great staff, good meals, snacks, and drinks thru the entire flight."

Punti negativi: "Can’t like it if you missed it!!"

Punti positivi: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Punti negativi: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."

Punti negativi: "Delayed longer than the flight time"

Punti positivi: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Punti negativi: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."

Punti positivi: "Not much!"
Punti negativi: "No one available nor willing to help with checking process. Told to just try the checking machines."

Punti negativi: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"

Punti positivi: "volo cancellato dirottato con swiss via Zurigo."

Punti positivi: "clean airplane. staff friendly and helpful. good movie selection"
Punti negativi: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."

Punti negativi: "Sweet or saulty 'Snack' is a joke"

Punti negativi: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."

Punti negativi: "Anche oggi 20 minuti di ritardo"

Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"

Punti negativi: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."

Punti positivi: "That it is over"
Punti negativi: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."

Punti negativi: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."

Punti positivi: "I loved the music while boarding the plane. All staff members were very nice."

Punti positivi: "People at the desk didn't know or don't wanna say much why we have no plane"
Punti negativi: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"

Punti positivi: "arrived early"

Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."

Punti positivi: "Flight was on time ,"

Punti positivi: "Good food, lots of movies, flight attendants friendly"
Punti negativi: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Punti positivi: "Everything was great except seats uncomfortable"
Punti negativi: "Uncomfortable seats"

Punti positivi: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"

Punti positivi: "Whole process of checking in, security, and boarding was very easy."

Punti positivi: "surprisingly tasty meal, smooth and on time flight"
Punti negativi: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"

Punti positivi: "All flight members were servicing very pleasantly"
Punti negativi: "Nothing"

Punti negativi: "Behavior of AA"

Punti positivi: "Very nice and polite crew, great service."
Punti negativi: "Regular breakfast was just a muffin and nothing else :("

Punti positivi: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Punti negativi: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Punti positivi: "Boarding was efficient and the crew were nice."
Punti negativi: "the seating is horrible. it was the tightest seating I've ever experienced."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "Bigger seats the new ones are way to narrow"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Punti negativi: "All of the less than good, obvious!"

Punti positivi: "The crew."
Punti negativi: "The time between flights."

Punti negativi: "Don’t be late"

Punti positivi: "Great crew, comfortable seating with enough leg room."
Punti negativi: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Punti negativi: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Punti negativi: "Troppo ritardo"

Punti positivi: "The entertainment was amazing"
Punti negativi: "The seats were a bit hard"

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Overall KLM experience is good"
Punti negativi: "Food quality was mediocre for a business class flight."

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti positivi: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Punti negativi: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Punti positivi: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Punti positivi: "The constant smile conferred by flight attendants through the entire flight."
Punti negativi: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Punti positivi: "Nothing to mention"
Punti negativi: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Punti positivi: "Light snack and complementary wine"

Punti positivi: "Friendly hostesses"
Punti negativi: "Flight was delayed 3 hours"

Punti positivi: "Overall booking and airport was ok. Food was also actually quite good."
Punti negativi: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti positivi: "The crew was efficient. Flight left on time. Food and wine served."
Punti negativi: "No entertainment."

Punti positivi: "Friendly crew."
Punti negativi: "So many people on a 747!!"

Punti positivi: "Left ontime and service was excellent."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Very friendly crew going out of way to assist in making trip comfortable"
Punti negativi: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "Nothing"

Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Punti positivi: "The flight crew was nice. Plane departed/arrived on time."
Punti negativi: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Punti positivi: "Just great crew."
Punti negativi: "Not comfortable at all and will not book KLM again."

Punti positivi: "The flight was great."

Punti negativi: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Punti positivi: "Good multi media access and content"

Punti positivi: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Punti negativi: "Not much to comment on here."

Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Great crew service. Among the best ever."

Punti negativi: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Punti positivi: "Food and staff were great"
Punti negativi: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Punti positivi: "Very good flight, excellent service and good food."

Punti positivi: "Spacious cabins, friendly service"