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Punti positivi: Seats were comfortable. Entertainment system stopped working part way through

Punti negativi: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Punti negativi: Would have been nice if you didn't have to pay for the soft drink.

Punti positivi: The captain was able to make up much of the lost time spent boarding.

Punti negativi: The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight.

Punti negativi: Boarding was awful

Punti negativi: Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good

Punti negativi: Better drink selection

Punti positivi: The best airline in the world!

Punti negativi: My bags were delayed, and ten days later, I still don't have them.

Punti positivi: I managed to get on an earlier flight with a standby ticket.

Punti negativi: First, my original flight got delayed to an arrival time that would’ve made me miss the last shuttle to my final destination. My options were either to stay overnight in Vancouver or hire a taxi. Both options would’ve cost me at least $300. Thankfully I had a longer layover in Toronto that gave me some buffer. Otherwise, it would’ve been an additional expense.

Punti negativi: Crowded and no food

Punti positivi: Perfect

Punti positivi: My flight was canceled

Punti negativi: Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes.

Punti negativi: Again, there was not enough time between flights. It was a HUGE rush in Denver to get to my next flight, and I almost missed it.

Punti negativi: I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it.

Punti positivi: The crew was good.

Punti negativi: Poor planning on having the connection in terminals far apart from each other.

Punti positivi: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating

Punti negativi: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.

Punti negativi: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.

Punti positivi: Flight attendants were curt, and rude.

Punti negativi: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.

Punti positivi: I have to say the food and beverage were very good.

Punti negativi: Boarding could be improved, but there were not problems.

Punti positivi: Crew was amazing. Good food. Comfortable seats

Punti negativi: Music options along with the movies

Punti positivi: The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful.

Punti negativi: The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes.

Punti positivi: I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line.

Punti negativi: It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined.

Punti negativi: You could have had my luggage arrive. Now I don’t know where it is

Punti positivi: Crew amazing. Passengers great

Punti negativi: Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort.

Punti positivi: Flight,crew, meal and entertainment were good.

Punti negativi: Our luggage was lost on our connecting flight in Montreal. Not happy with that. However, it was delivered to our home 2 days later.

Punti positivi: The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying.

Punti negativi: I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got.

Punti positivi: leg room in middle isle was great

Punti negativi: the flight attendant took boarding passes from my hand and did not return them back to me, upon entry. My mother had to take the boarding passes from flight attendant's hand.

Punti negativi: Somehow, ticket was not being accepted to board on TAP's flight. Crew had to manually check it

Punti positivi: Food was ok

Punti negativi: Worst accommodations for baggage on a international flight in my opinion.Pay for a bag is the best advice in my opinion this airline barley lets you bring anything with. Disgusting plane it was so dirty I took a shower after this flight and the amount of dust in the air was visible terrible

Punti positivi: The aircraft was relatively new and well appointed.

Punti negativi: Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff.

Punti positivi: Flight was canceled

Punti negativi: Flight was canceled

Punti negativi: My luggage was lost for almost 2 weeks.

Punti positivi: Nothing! We’re still in Baltimore

Punti negativi: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.

Punti negativi: 30 min delay !

Punti positivi: Seat not confortable

Punti negativi: Get newer planes with better functional amenities

Punti negativi: Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for.

Punti positivi: Food was unusually good for airplane food

Punti negativi: Leg room

Punti positivi: Comfy seats in coach!

Punti negativi: Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall

Punti positivi: I couldn't get anyone on the phone or an email in time to be able to change the incorrect date of the ticket

Punti negativi: I don't think its fair to loose the entire purchase amount, I should have been able to change the date for an additional fee considering I tried to give enough notice of my cancelation

Punti positivi: Crew was great and food was good. Also, the movie selection was a good mix

Punti negativi: Little crowded on the way home

Punti positivi: Excellent crew even with the delay.

Punti negativi: Everything was pretty good.

Punti positivi: Crew was amazing

Punti negativi: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.

Punti negativi: My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience

Punti positivi: nothing

Punti negativi: very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court.

Punti positivi: I didn't like that my bag wasn't delivered from Frankfurt to Barselona

Punti negativi: Paying more attention to bags transportation between plains

Punti positivi: Fabulous service

Punti negativi: Not a thing

Punti positivi: Comfy seats in coach!

Punti positivi: The crue was great. Food was great

Punti negativi: Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me.

Punti positivi: Smooth boarding/ de-planing ; everything was on time

Punti negativi: Small aircraft

Punti negativi: Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags.

Punti negativi: delays, delays yuck

Punti negativi: Always need more room

Punti negativi: Just hate the super smaller seats and the reduced spaces everywhere

Punti positivi: Wonderful service

Punti positivi: amazing customer service, and incredible food/beverage options

Punti negativi: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating

Punti positivi: The crew was pleasant overall, for the most part and the food was pretty good.

Punti negativi: The leg and elbow room were very tight and uncomfortable, especially during meals.

Punti positivi: Plane was half full, so had my choice of seating.

Punti negativi: Be on time.

Punti positivi: Food OK, seating OK, crew professional.

Punti negativi: Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass.

Punti positivi: Nothing good to say for this flights overall.

Punti negativi: Spent over two hours on the plane/tarmac waiting for take off. Air Canada sucks.

Punti negativi: Entertainment screen in my seat didn’t work. Old plane.

Punti positivi: Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us.

Punti positivi: Nothing! We’re still in Baltimore

Punti negativi: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.

Punti negativi: Would have been nice if you didn't have to pay for the soft drink.

Punti negativi: The entertainment choices needs updates and more varieties I believe.

Punti positivi: The ticket was affordable.

Punti negativi: It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made.

Punti positivi: Excellent crew, good food & movie selection.

Punti positivi: The crew was pleasant

Punti negativi: Baggage checkin & flight boarding was slow & disorganized.

Punti positivi: Very friendly crew and on time with no problems.

Punti positivi: Seat was comfy and spacious for economy class

Punti negativi: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.

Punti positivi: It was an okay flight. Nothing spectacular!

Punti negativi: Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors .

Punti positivi: Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight.

Punti negativi: Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled"

Punti positivi: Crew was very accommodating.

Punti negativi: Flight was overbooked which caused an hour delay.

Punti positivi: Crew was great. Very friendly and accommodating

Punti negativi: Regional jet had hard seats but adequate for 1 he flight

Punti positivi: The rest of the journey was fine, and the crew were great.

Punti negativi: I felt that the Rome airport manager on duty acted punitively towards me. I was admittedly trying to bring a carry on bag that was perhaps just slightly too large. But as soon as she saw me with it, she walked over the agent who was helping me and inserted herself in my check in process. This ended up in 35 minutes of phones between herself and U.S. an Canadian immigration, where I was forced to send travel documents for the whole of the 2014 and asked which countries I travelled to in 2004. She then told me my passport had been declared stolen but that I would be allowed to board my flight. I don't know what the story is, but I guarantee if I hadn't caught her eye by being a bit cheeky with my bag, none of those phone calls would have ensued. It was a deeply upsetting and unecessary experience and I plan to request a formal explanation of how the situation escalated so drastically.

Punti negativi: 2 hours delay. Not much food. No earphones for free.

Punti negativi: Newer aircraft

Punti positivi: booked the flight based on price and we got more than we paid for. We live in Michigan and could have flown from Detroit, but by driving to Toronto we paid literally half of what some others paid who flew from Detroit. Also found a hotel which offered free parking for 10 days (our return flight got in at 9pm so we needed to stay overnight in Toronto anyway. had plenty of legroom (choose the rear with 2-seats across), food was decent.

Punti negativi: video screens were small and only over the center row of seats, so it was difficult to see.