Trova voli low cost per Canada

Punti positivi: Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated. Excellent restrooms on the 787.

Punti negativi: Not enough leg room etc. for the long flight.

Punti negativi: crew could have been more professional, the signs for boarding were confusing

Punti positivi: Crew did the best with what they had

Punti negativi: Four hour delays with little to no updates along the way are inexcusable

Punti positivi: Food OK, seating OK, crew professional.

Punti negativi: Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass.

Punti positivi: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Punti negativi: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Punti positivi: Everything

Punti negativi: The crew services are excellent

Punti negativi: Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious

Punti positivi: The crew was very professional and friendly

Punti negativi: Well for the most part it was my first experience so it was good, thank you.

Punti negativi: Better pillows...as simple as that

Punti negativi: Tutto

Punti positivi: Seamless boarding, departed and arrived on time.

Punti negativi: Very surly and unhappy looking crew

Punti positivi: on time departure and arrival

Punti negativi: price for baggage, water is only “service” on board

Punti positivi: Comfortable seats

Punti negativi: Limited movie selection

Punti positivi: The rest of the journey was fine, and the crew were great.

Punti negativi: I felt that the Rome airport manager on duty acted punitively towards me. I was admittedly trying to bring a carry on bag that was perhaps just slightly too large. But as soon as she saw me with it, she walked over the agent who was helping me and inserted herself in my check in process. This ended up in 35 minutes of phones between herself and U.S. an Canadian immigration, where I was forced to send travel documents for the whole of the 2014 and asked which countries I travelled to in 2004. She then told me my passport had been declared stolen but that I would be allowed to board my flight. I don't know what the story is, but I guarantee if I hadn't caught her eye by being a bit cheeky with my bag, none of those phone calls would have ensued. It was a deeply upsetting and unecessary experience and I plan to request a formal explanation of how the situation escalated so drastically.

Punti positivi: Yes

Punti negativi: Free drinks

Punti negativi: There was a delay of 4 hours to board from Montreal to Paris. with not any justification or valuable reason from the crew.

Punti positivi: The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything

Punti negativi: Making sure everything works properly

Punti positivi: Flight was fine

Punti negativi: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Punti positivi: Plane was clean

Punti negativi: Food could be better!

Punti positivi: safe trip

Punti negativi: no entertainment, no food, would like to be aware no food

Punti negativi: crew could have been more professional, the signs for boarding were confusing

Punti positivi: great lunch and very nice flight crew.

Punti negativi: flight was long but that is how one gets from europe to america. worst part of the trip was going thru USA customs in Toronto. They get a D- for incompetence.... but Air Canadaa had nothing to do with this....

Punti positivi: Empty middle seat so more room.

Punti positivi: Nothing

Punti negativi: I purchased extra leg room because of a previous blood clot in my leg from flying. What we go was extra knee room but less leg room than if I had had a regular seat. The desk clerks and flight staff were unwilling to help or in the case of the desk help she did not know the aircraft or boldly lied to me regarding the seating.

Punti negativi: Hi, Pliz sort out the menu,the food was rubbish.

Punti negativi: Too warm in the cabin

Punti negativi: A refund. I tried to cancel but.they would not let me.

Punti positivi: The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that.

Punti positivi: Everything but not the food

Punti negativi: Food was horrible

Punti positivi: amazing and great customer service

Punti positivi: Young crew, with positive attitude and very kind and helpful.

Punti negativi: Better boarding and entertainment

Punti positivi: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Punti negativi: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Punti positivi: Food and drinks provided were really appreciated especially the wine/beer and hot meals on the long flight.

Punti negativi: Not enough leg room etc. for long flights. Cushions and blankets were nice.

Punti negativi: Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew

Punti positivi: The crew was amazing, the flight was fast and easy.

Punti negativi: New seats are very cramped.

Punti positivi: The lady checking me in was nice

Punti negativi: Items were stolen from my bag

Punti positivi: New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality

Punti negativi: Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy

Punti positivi: All services were very good.

Punti negativi: Overnight sleeping in extended seats in Business Class were cramped.

Punti negativi: 30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich.

Punti positivi: Quick boarding. Clean plane.

Punti negativi: Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment.

Punti positivi: Affordable and on time

Punti negativi: Bizarre cabin crew announcements and chaotic boarding

Punti negativi: Free snacks.

Punti positivi: The flight attendants friendly,

Punti negativi: Limit of three bags is understandable but no solution offered when the time to board happened,

Punti negativi: If it wasn’t 3 hours late.

Punti positivi: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC

Punti negativi: Everything

Punti positivi: All was good

Punti negativi: Them good

Punti negativi: Laptop charger (115v) would be appreciated

Punti positivi: my flight got cancelled twice and they were not really helpful

Punti negativi: I spent more than 24 hours in the airport.

Punti positivi: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO

Punti negativi: Knowing we had to get a visa for Canada

Punti negativi: Service was cursory

Punti positivi: The crew was amazing, the flight was fast and easy.

Punti negativi: New seats are very cramped.

Punti positivi: TV movies

Punti negativi: More popular movies

Punti negativi: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated

Punti negativi: Departed one hour late due to weather from incoming flight departure city, YVR.

Punti negativi: If it wasn’t 3 hours late.

Punti positivi: Sleeping and being left alone

Punti negativi: Food, Service by cabin crew because they never smiled

Punti positivi: Yes, it was comfortable and they r nice.

Punti negativi: Ummmm delayed both flights were delayed, it was annoying

Punti positivi: TAP is great to fly, friendly, safe and solid, nice crew

Punti positivi: Service was great and the airplane was very well maintained.

Punti negativi: More water, I was thirsty most of the time.

Punti positivi: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Punti negativi: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Punti negativi: Everything went well

Punti negativi: Airline food could always be better. It wasn’t bad though.

Punti positivi: Nothing!

Punti negativi: Racists bastards!

Punti positivi: Snacks were delicious, flight attendant was very attentive, great conversation—I mean it might have been better because I was in first class, but it was definitely worth the upgrade.

Punti negativi: Seats weren’t as comfortable as I have experienced before in first class on other airlines (Delta, American)

Punti positivi: GREAT SEATS AND SERVICE

Punti negativi: other than free flights, nothing

Punti positivi: Easy boarding and smooth flight.

Punti negativi: No individual screens. Limited and unhealthy food options.

Punti positivi: The other people flying next to me

Punti negativi: The stews attitude

Punti positivi: Very helpful crew. Quick boarding process.

Punti negativi: Not much leg room, or space in seats.

Punti positivi: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Punti negativi: More legroom

Punti positivi: Trip was canceled

Punti negativi: Trip was canceled without costumer exchange or rebooked

Punti positivi: Arrived early, nice bus. Class lounges

Punti negativi: Friendly flight attendants, more comfort . Better food. Faster service

Punti positivi: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Punti negativi: delayed. gate changes

Punti negativi: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.

Punti negativi: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated

Punti positivi: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC

Punti negativi: Everything

Punti negativi: 4 hour delay.

Punti negativi: Departed one hour late due to weather from incoming flight departure city, YVR.

Punti positivi: seats were pretty cramped in economy