Trova voli economici per Niagara Falls

Punti positivi: "Boarding music"
Punti negativi: "Changed our seats after check in"

Punti positivi: "He service was fantastic."

Punti positivi: "Stewards were friendly; snacks were good"
Punti negativi: "Nothing"

Punti positivi: "Basically the worst flight ever"
Punti negativi: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"

Punti positivi: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Punti negativi: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."

Punti negativi: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."

Punti positivi: "always enjoying my swiss flights. Thanks guys good job"

Punti positivi: "Flight was fine! Snack and beverages were good. However, when you buy the ticket for the international flight, what they don’t tell you is the extra €40- FORTY EURO you will spend to check a not big bag. For this reason I would fly with another airline next time."
Punti negativi: "Extra fees for checked bags"

Punti negativi: "Our flight was delayed 25 minutes leaving Rome."

Punti positivi: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Punti negativi: "It was a 11 hour flight and coach seats too small to sleep"

Punti positivi: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."

Punti positivi: "See below"
Punti negativi: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."

Punti positivi: "I was concerned the connections would be too tight but it worked out great!"

Punti positivi: "Best services."

Punti positivi: "Good service, space for people and luggage"
Punti negativi: "Less than great food, but everyone else is the same"

Punti positivi: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."

Punti positivi: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."

Punti positivi: "The seat, the airport, the service"
Punti negativi: "The tight connection"

Punti positivi: "overall very satisfied"
Punti negativi: "no issues"

Punti positivi: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Punti negativi: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."

Punti negativi: "Major delay"

Punti positivi: "Aircraft clean, staff friendly and efficient"
Punti negativi: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti negativi: "We loose our flight and they didn't give us any chance to save some money on a new ticket."

Punti positivi: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Punti negativi: "There wasn't anything bad"

Punti positivi: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."

Punti positivi: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Punti negativi: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."

Punti positivi: "Terrific flight. All on schedule"

Punti positivi: "The crew was excellent."
Punti negativi: "The seats are too close to each other. \"

Punti positivi: "Best entertainment package of Movies/TV/Food available on commercial airlines."

Punti negativi: "Late departure and arrival. No leg room in seats. Entire airline uses the cattle car approach. Would not fly with them again or recommend them to friends."

Punti positivi: "I have a moderate fear of flying and our plane experienced turbulence while passing through some clouds. I asked the flight attendant if everything was okay, and he smiled and explained that there was some rain on the way to Switzerland. I really appreciate when the crew takes the time to explain what is going on. Knowing what to expect helps me deal with my fear. Because of the flight attendant's willingness to explain the details of our flight, I felt more comfortable during the remainder of the trip."

Punti negativi: "Ritardo di 1/2 ora"

Punti positivi: "Crew was very friendly and efiicient."
Punti negativi: "Only negative was not related to the flight. I had a difficult time on the website getting checked in ahead of time."

Punti positivi: "Sentirmi voluto a bordo"
Punti negativi: "Volo di solo otto ore"

Punti positivi: "Although it was a quick flight they bought around snacks and drinks!"
Punti negativi: "More space would be nice but I guess you can't ask for too much on flights these days."

Punti positivi: "Flights were all on time."
Punti negativi: "The airline just gives you the basic. For a long flight there were no toiletries provided. The food was okay. Nothing really stood out."

Punti positivi: "Nothing to like!"
Punti negativi: "The flight was very delayed and I had 8 minutes to go from Terminal A to Terminal E! I had to run with the broken ribs and injured leg with my carry on luggage. I was the last one to board and out of breathe and in so much pain I was I tears on the way there."

Punti negativi: "Plane was cramped"

Punti positivi: "The flight attendants were great. I enjoyed the food and refreshments served. The entertainment system worked well."

Punti positivi: "The cabin crew were extremely courteous and helpful and the cabin was immaculate."
Punti negativi: "The food was very poor on all legs of the journey (Boston to Zurich; Zurich to Rome; Rome to Zurich; and Zurich to Boston). Also, the seats were so closely placed (even 'though we were in Economy Plus) that it was nearly impossible to get comfortable if the person in the seat ahead reclined their chair. That made for a very long flight!"

Punti positivi: "Ottima cela e colazione, il brindisi a sorpresa che avevo organizzato per mia moglie è stato apprezzato"
Punti negativi: "Nel mio posto non potevo allungare comodamente i piedi a causa di uno "scatolotto" sotto al sedile davanti a me"

Punti positivi: "L'imbarco da lugano è una gran comodità. Puntualità e velocità nell'imbarco"
Punti negativi: "Praticamente nulla, il tutto è andato senza intoppi."

Punti positivi: "Seats too small."

Punti positivi: "quasi nulla"
Punti negativi: "L'aereo era in ritardo ed anche il ritiro bagagli e? stato in ritardo di piu' di 30 minuti."

Punti positivi: "Comfortable seating arrangement on this flight. Attentive staff"
Punti negativi: "There was no entertainment though it's really unnecessary for such short flights"

Punti positivi: "Atención from airtenders."
Punti negativi: "Take a bus before come a board."

Punti positivi: "Very clean and comfortable planes. Immediate beverage service on relatively short flight, topped off with complimentary chocolates. Crew was professional and helpful. The complete opposite of the prior flight inbound to Rome on Brussels Airlines."
Punti negativi: "The good and the bad: BAD - we left Rome 45 minutes late; GOOD - all connecting flights at Zurich were held to accommodate the delays. FANTASTIC! The professionalism of Swiss Air is greatly appreciated and will garner our future business."

Punti positivi: "Big variety of complementary beverages including wine. Sandwiches. Toys for children."

Punti negativi: "Ottimo"

Punti negativi: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"

Punti negativi: "No space in the seats"

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti negativi: "The flight was delayed from the start. Then furthered delayed at taxi. Then delayed again at arrival because there was no ramp. WTF"

Punti positivi: "Nothing. Will not take again."
Punti negativi: "Terrible service, inefficient, cancelled flight and announcement was made 15 mins after boarding time. Could've caught an earlier connecting flight out had the airline handled the situation properly. Instead it chose to risk the lives of passengers by hoping a sick pilot would be well enough to fly, however he fainted. Good thing it was not while he was in midair, I would've been a goner by now."

Punti positivi: "Crew"
Punti negativi: "3 hours there before the departure."

Punti negativi: "45 minuti per sbarcare e aspettare il bagaglio al nastro, in più una corsa a velocità passo d'uomo con lo shuttle dal terminal 1 al terminal 2, mi han fatto perdere la coincidenza con il volo successicon con conseguente spesa di 130 euro e 10 ore di attesa. Grazie."

Punti negativi: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"

Punti positivi: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Punti negativi: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"

Punti positivi: "When you are delayed, there is not much to commend."
Punti negativi: "Delayed. That pretty well says it all."

Punti positivi: "The crew was good and the flight was smooth."
Punti negativi: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."

Punti positivi: "i love the view from the window seats and that I was able to relax and the snacks."

Punti positivi: "Plane was comfortable"
Punti negativi: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"

Punti positivi: "Nothing to like.."
Punti negativi: "Everything about the flight..."

Punti positivi: "Crew was very organized and professional"
Punti negativi: "The plane was absolutely freezing! All passengers were covered in the flimsy blankets provided. Even with air vents turned of it was extremely uncomfortable."

Punti positivi: "Good flight, comfortable; good food."
Punti negativi: "Entertainment system kept failing"

Punti negativi: "I travelled from usa to canada on 7 nov and after 2 hours waiting in airport they informed us that due to some issue Delta can not deliver our bagagges also one of Delta airport's staff behaved very badly (his name was Manny) , helpless and rude.I missed an important dinner meeting because of not having any suitable dress. I have many friends and family who lives in canada and usa but by facing this bad behaviour and problems never ever recomnd your airline to any of them."

Punti negativi: "was not able to check-in on-line -WestJet website directed me to Delta & Delta web-site directed me to WestJet. was not able to check in using kiosk at terminal, counter staff could not explain why. WestJet was unable to add my TSA pre-check to the ticket so I had to wait on security lines. will never fly Westjet again, will use Air Canada or American to get from NY to Toronto"

Punti positivi: "Boarding process was handled very nicely, meaning good instruction without being matronly or demeaning. Seating in first class is comfortable. Crew was efficient but not overly friendly. Entertainment options were quite good."
Punti negativi: "Overhead bins are the size of a bathroom medicine cabinet on this CRJ-900. Food options in first class are lacking. Only snacks and then, only crisps cookies and bananas. Would like to see sandwich offered or at least some premium snacks. Wine replenishment is done very sparingly."

Punti positivi: "The crew was really fantastic and friendly"

Punti positivi: "Everything was great!"

Punti positivi: "new plane good flight"
Punti negativi: "seat space"

Punti positivi: "All of it"
Punti negativi: "Nothing Best flight"

Punti positivi: "Crew was excellent, seats are never excellent"

Punti positivi: "Pretty much everything"
Punti negativi: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"

Punti positivi: "short flight"
Punti negativi: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("

Punti positivi: "The flight landed early. Check-in staff were great."
Punti negativi: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."

Punti positivi: "Everything went smoothly. Everyone was helpful."

Punti positivi: "Not enough toom between rows of seats."

Punti positivi: "There was an available seat next to me"
Punti negativi: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"

Punti positivi: "The crew was amazing. Kat and the other stewards were very friendly."
Punti negativi: "Maybe the option for free upgrade to first class if flight is not full??"

Punti negativi: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"

Punti positivi: "Crew was amazing."

Punti negativi: "Good"

Punti positivi: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Punti negativi: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."

Punti positivi: "Emergency exit window seat"
Punti negativi: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"

Punti positivi: "No major delays and able to make my connection. It was a standard flight without too much to report on"
Punti negativi: "wish there could be less trash generated on airplanes. I notices that Flight Attendants on this flight separated the plastic cups from the trash, and I hope this got recycled."

Punti positivi: "The flight attendants were excellent. The plane was comfortable, as usual. The choice of snacks is great!"
Punti negativi: "Actually, everything was fine. No need for improvement .... even the airfare was great!"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Good snacks"
Punti negativi: "Nothing"

Punti positivi: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Punti negativi: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."

Punti positivi: "Extra leg room was great"
Punti negativi: "Entertainment system was flickering"

Punti positivi: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Punti negativi: "No complaints"

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti negativi: "Officiant"

Punti positivi: "Crew were helpful and pleasant"
Punti negativi: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."

Punti negativi: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."

Punti positivi: "The food was great and the crew was respectful and helpful."
Punti negativi: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."

Punti negativi: "Personale ed intrattenimento ottimi. Cibo discreto, volo superaffollato e nessuna possibiltà di upgrade. Da migliorare la pulizia delle toilettes."

Punti negativi: "Not there. Still in germany"

Punti positivi: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."

Punti positivi: "Entertainment system, food. Crew was great."
Punti negativi: "Delayed boarding and artival to YYZ"

Punti negativi: "I was traveling with 2 kids, they placed us far away from each others When I asked if we could move us, staff declined, however we found other passengers were moved. Staff moved our luggage around the plane without informing. "special meal" was ordered, and delivered wrong. Hostess behaves aggressively and rudely, yelling at me (cabin manager apologised, too late anyway)."

Punti positivi: "they did good job"
Punti negativi: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"

Punti negativi: "Ritardo in partenza: 1 ora. Attesa per sbarcare: 30 minuti."

Punti negativi: "It took too long to drop by luggage. Some of the crew wasn't friendly."

Punti positivi: "Plain in excellent condition and very clean. Friendly staff and welcome."
Punti negativi: "Should have mobile phone chargers on board."

Punti positivi: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Punti negativi: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."

Punti positivi: "Friendly crew"

Punti positivi: "Tranquilita"
Punti negativi: "Nulla"

Punti positivi: "Flight was on par with other budget airlines. No frills means not having the extras."
Punti negativi: "Paid for premium seat not really worth it. Less leg room and no convienent storage."

Punti negativi: "Not enough leg room I am 6ft 3 tall"

Punti negativi: "Gate distances were too far away and passport control in Munich is not organized"

Punti negativi: "Prima di iniziare l'imbarco il personale cerca volontari a rimanere a terra causa over booking e davanti cominciano a scorrerti immagini stile United Airlines... Questo genere di pratica mette ansia e rovina il viaggio in qualche modo, sei stanco, al secondo scalo magari, è venerdì sera e non vedi l'ora di tornare a casa, e loro ti piazzano la minaccia dell'over booking!"

Punti positivi: "Pulizia, intrattenimento, aereo moderno e cibo"

Punti positivi: "Sedili spaziosi, snack gustoso, decollo e atterraggio in perfetto orario."

Punti positivi: "Cibo non male, sono stati serviti due pasti e uno snack - certo le porzioni erano davvero scarsine. Eccellente scelta di film, anche uscite recentissime, e personale disponibile. Volo in perfetto orario."
Punti negativi: "Incredibilmente, i sedili sono più vicini su questo aereo usato per un volo intercontinentale che su quelli per voli a breve raggio in Europa. Cercate di prendere un posto senza nessuno davanti a voi, o quando abbassano il sedile sarete schiacciati!"

Punti positivi: "It was a smooth ride overall, the staff was comfort us."
Punti negativi: "The food was terrible is like each year the value goes down."

Punti positivi: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Punti negativi: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."

Punti positivi: "Everything!"
Punti negativi: "Nothing!"

Punti positivi: "Great"

Punti positivi: "That there was a flight from Toronto to Minneapolis."
Punti negativi: "It was really cramped and small. The gate was far away from everything and cold."

Punti negativi: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"

Punti positivi: "Everything went as smoothly as possible. Would definitely recommend."

Punti positivi: "On time. Smoothe boarding. No poor food. In general a pleasantly uneventful flight."
Punti negativi: "I checked my one small siitcase which easily fitsin the overhead binas the ticket agent told me it was a full flight and thus required. My hand luggage was my handbag. The flight was actually 2/3 full with plenty of empty seats and empty bin space. Most passengers had 2pieves of hand luggage. So I had to wait for luggage at the end of the flight when I could have easily stored it overhead."

Punti negativi: "la prosecuzione del volo da Monaco a Trieste è stata un disastro. Volato fin sopra Trieste e poi ritornato a Monaco, asseritamente per nebbia, ma gli altri voli verso Trieste (es. Roma - Trieste) sono atterrati regolarmente. Penso che il pilota non fosse abilitato per atterraggio strumentale. Poi ripartiti solo il giorno dopo."

Punti negativi: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."

Punti positivi: "I got the meal of my choice. Excellent attention and check in experience was smooth and quick"

Punti positivi: "Veloci e puntuali"
Punti negativi: "Lo snack offerto e l'intrattenimento non all'altezza del Brand"

Punti positivi: "Gentili"
Punti negativi: "Lo snack offerto e l'intrattenimento non all'altezza del Brand. In più il volo è partito in ritardo"

Punti negativi: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Punti negativi: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."

Punti positivi: "The fight left on time and got us to Frankfurt"

Punti negativi: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."

Punti positivi: "The crew did really well in serving everyone. They were polite, helpful and on the go from the time we boarded until the time we landed."
Punti negativi: "The greatest issue I have has to do with the state of Gatwick which is now under construction. Air conditioning was not available at our gate nor the seating area. We stood at our gate for a long time before being processed so that we could enter the seating area for the flight. We went from hot to hotter prior to boarding."

Punti positivi: "The upgrade to business class"
Punti negativi: "Not Applicable"

Punti positivi: "Crew was friendly."
Punti negativi: "For such a long flight needing to use a personal device for in-flight entertainment."

Punti positivi: "I slept the entire flight, so no real observations or comments"

Punti positivi: "The flight to Frankfurt was pleasant, boarding went smoothly, and the service was great. Overall good experience"

Punti positivi: "Nothing, and I am suing you"
Punti negativi: "Unprofessional, terrible, kayak does not response to mails and customers concerns"

Punti positivi: "On time"

Punti positivi: "The below refers to the layover in Ethiopia"
Punti negativi: "It would be nice on the long Ethiopian layovers to be able to exit the airport and see the city. They said if my layover was more than eight hours, it would be possible. I think my previous layover was four hours, and have another layover of maybe six hours coming up. Should be equally awful. I am a priority pass member, which gets me into great lounges in other more sophisticated airports, but evidently I can't go into their little star alliance club. Why such a long layover in such a worthless airport??"

Punti negativi: "FOOD WAS TERRIBLE."

Punti positivi: "The flight was actually an Air Canada flight - a code share with Lufthansa. I had a good flight. The cabin crew were fantastic - very accommodating because I wasn't able to pre-select my vegetarian option online earlier due to the code share. They were very polite and professional. The seats were relatively comfortable and the movies onboard were aired and good. I would fly Air Canada again."
Punti negativi: "I disliked the confusion with the code share. I have never flown a code share before an I was under the impression I was flying Lufthansa - not Air Canada. I really disliked not being able to check in online 24 hours before on either Lufthansa's site or Air Canada. That is ridiculous in this day and age - surely the two airlines can coordinate something were the traveller can check in online on one of the sites. Also, as a vegetarian, I wasn't able to select my meal - I had to hope that they had enough vegetarian meals to give me one. This is another problem thanks to the code share. If this is what code sharing is like, I won't be doing it again. No thanks. I'll book directly."

Punti positivi: "The crew was very accommodating & friendly. the food was pretty good - with today's dwindling standard."
Punti negativi: "The seats were cramped. I was unfortunately seated next to a friendly but rather large person to my left (i was in a middle seat). There was absolutely no room to wiggle and i developed a pain on my left arm by having it tugged at the end of the arm rest (this was a flight of over 8 hours long). Then, i almost got a panic attack with feeling w/o air (the cabin air seemed really stuffy - at my worst moment, i felt that i didn't have any air to breath.) didn't want to give a negative review, but that was how i felt during the flight across the pond - sorry. I have to mention again though the staff was great. The service deserved a A."

Punti negativi: "The boarding process seemed haphazard and disorganized. There was a substantial delay for our bus to arrive to take passengers from the gate to board the plane. Once we arrived in Munich, again there was a delay disembarking as the bus was not available to take passengers to the terminal."

Punti positivi: "Servizio eccellente sotto ogni aspetto. Upgrade ricevuto a Economy Premium molto apprezzato."

Punti positivi: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"

Punti positivi: "new plane, half empty, good and friendly service"

Punti positivi: "Staff were always courteous."

Punti positivi: "Crew"
Punti negativi: "Space between seats"

Punti positivi: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Punti negativi: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."

Punti positivi: "Movie selection, crew was very polite"
Punti negativi: "Main meal was a little funky and boarding is always a hassle"

Punti negativi: "Delay"

Punti positivi: "volo cancellato dirottato con swiss via Zurigo."

Punti negativi: "May bags didn't make the transfer and were sent on to me the following day."

Punti positivi: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."

Punti negativi: "flt was delayed 2 hours due to "employee meeting""

Punti positivi: "too short to tell."
Punti negativi: "Not applicable"

Punti negativi: "Anche oggi 20 minuti di ritardo"

Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"

Punti positivi: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"

Punti negativi: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."

Punti positivi: "That it is over"
Punti negativi: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."

Punti negativi: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."

Punti positivi: "Very well organozed"
Punti negativi: "None"

Punti negativi: "."

Punti positivi: "Left on time - arrived early"
Punti negativi: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Punti positivi: "I loved the music while boarding the plane. All staff members were very nice."

Punti positivi: "Seats were comfortable Bathrooms clean"
Punti negativi: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"

Punti positivi: "Everything was going to at"
Punti negativi: "Nothing"

Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."

Punti negativi: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"

Punti positivi: "Flight was on time ,"

Punti positivi: "The aircraft was very clean. Very friendly crew."

Punti positivi: "surprisingly tasty meal, smooth and on time flight"
Punti negativi: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"

Punti positivi: "Seats, crew, nice plane"
Punti negativi: "Delayed flight. Random boarding,"

Punti negativi: "Not enough snacks and no entertainment. Only an hour flight..."

Punti negativi: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."

Punti negativi: "N/a"

Punti negativi: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."

Punti positivi: "The food was excellent and the business class layout was perfect."
Punti negativi: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."

Punti negativi: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"

Punti positivi: "Boarding was efficient and quick"
Punti negativi: "Seats were uncomfortable."

Punti positivi: "Staff was pleasant and competent"
Punti negativi: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."

Punti positivi: "It was such a short flight, no comment for this leg."
Punti negativi: "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."

Punti negativi: "My luggage was lost again It is the second time in a row that happens"

Punti positivi: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Punti negativi: "The entertainment wasn't great compared to most international flights."

Punti positivi: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Punti negativi: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."

Punti positivi: "Excellent personnel. Will use Austrian Airlines again!"

Punti positivi: "I liked the extended leg room in front row of economy class."
Punti negativi: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."

Punti positivi: "Great service except Vienna airport is too chaotic and baggage wrapping cost 12 euros per piece."

Punti positivi: "The crew was the only good thing about this flight/airline."
Punti negativi: "I was very disappointed with Austrian airlines. I was not able to pick my own seat even after I checked in and the actual seats on the plane were extremely small and uncomfortable. This made it impossible for me to enjoy mi flight. A 5'6' person should not have any issues but my knees were touching the seat in front of me. The seat was very narrow - it felt cramped and as if they turned a space designed for 2-4-2 into a 3-4-3. When I called the customer service before the flight to get a seat next to my husband who had a separate reservation, it took about 4 calls before anyone even mentioned that out reservations could be linked together. will not fly Austrian airlines again."

Punti positivi: "My ability to manage my reservation on United's app as great. I am a Mileage Plus member and thought it would be difficult since I had booked through a third party."
Punti negativi: "I made special meal requests on Austrian's website under manage my reservation after my booking. Those requests weren't transferred over."

Punti positivi: "The meals were delicious, which was a bit of a shock. Entertainment was good, though they could add some more movie selections. Even after 10 hours the seat wasn't getting uncomfortable, which is also a nice change. Staff were great. It went well."
Punti negativi: "The only negative is that I wish they would have accepted my bid for an upgrade to business class!"

Punti positivi: "It was great, that the boarding was completed early, so we were able to take off earlier and therefore arrive earlier"
Punti negativi: "Food is an embarrassment for the airline."

Punti positivi: "Free of charge wine"
Punti negativi: "Nothing wrong with the staff or flight itself. However, I had to wait to be checked in because the plane was overbooked. In such cases precedence should be given to people who bought their ticket earlier. I did so about 2 months before. I don't know why it had to be exactly me and another guy who had to wait, and not somebody else. The biggest fail: Because of me having to wait until the check in closed to be allowed to check in, my luggage didn't have time to reach the plane before its departure. I reached my final destination without my luggage waiting for me at the conveyor belt. It arrived a day later."

Punti positivi: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Punti negativi: "No complaints at all."

Punti positivi: "Food and staff were great"
Punti negativi: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Punti positivi: "Very good flight, excellent service and good food."

Punti positivi: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Punti negativi: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Punti positivi: "Staff, service"
Punti negativi: "Nothing"

Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."

Punti positivi: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Punti negativi: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."

Punti positivi: "Delays and no proper customer service."

Punti positivi: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Punti negativi: "Would be nice if there was wifi on board"

Punti positivi: "attentive on the plane"
Punti negativi: "the checking in took very long not enough staff for the amount of people."

Punti positivi: "Not time departure and cabin crew were effective and efficient."
Punti negativi: "Nothing really"

Punti positivi: "The food was surprising good, especially the Japanese meal. The flight attendants were pleasant. Long flight but at least the entertainment choices for movies were good. I'm happy the provided snacks in the galley and walked around cabins offering water and drinks often."
Punti negativi: "The plane was a bit dated without electrical outlets and a dated entertainment system. The earphones seemed cheap"

Punti positivi: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Punti negativi: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Punti positivi: "Great dinner, and unlimited ice cream! Crew are cheerful and helpful as always."
Punti negativi: "After status flyers boarded first, general boarding call was for all remaining passengers together! First time in my experience a full wide-body aircraft boarding was not by row. Predictably, the process was slow and chaotic. Last minute switch from a 777 to an older, non-refurbished 747-400. Entertaiment system contents are still great, but the screen is dim and outdated by today's standards. But I would just fill this as luck of the draw."

Punti negativi: "Boarding was just a mess - lines and delay Crew is apathetic There is no amenity kit for passengers Food could be better"

Punti positivi: "entertainment options"
Punti negativi: "lack of USB or other power outlet to charge my own devices, poor responsiveness from crew, skimpy breakfast (it was a way-too-salty quiche), tighter seat options than my first leg of the flight"

Punti positivi: "Puntualità all'arrivo ad Amsterdam"
Punti negativi: "Ritardo all'imbarco, mancanza di un numero sufficiente di sedili per sedersi al gate a Fiumicino in attesa del volo"

Punti negativi: "One of few airlines with seats right next to kitchen Super old plane! No Usb charging possible (or we all couldn't find) I asked for aisle seat as always. They said we give you a window seat but we have blocked the 2 seats next to you so you have 3 seats. I thanked and asked for that aisle seat and they said no again. Then obviously both seats were fully booked and I jammed in the corner. Ridiculous."

Punti positivi: "I liked boarding was easy and quick. I liked the space I had in economy class for my legs."
Punti negativi: "I didn't like how I had to fly from Germany to Amsterdam to London. but for the fare, I guess I can't really complain"

Punti positivi: "Was on time and fine, crew was pleasant"

Punti negativi: "The touch screen did not work properly"

Punti positivi: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Punti negativi: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti negativi: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Punti negativi: "All of the less than good, obvious!"

Punti positivi: "Fast boarding"
Punti negativi: "Slow in refuelling, got us delayed for 40-"

Punti positivi: "The aircraft"
Punti negativi: "No overbooking next time!"

Punti negativi: "The KLM crew are always great serving and treating you. Well above many other airlines."

Punti positivi: "Crew was great and helpful despite oversight in my special meal."
Punti negativi: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Punti positivi: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Punti negativi: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Punti negativi: "Don’t be late"

Punti positivi: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Punti negativi: "Troppo ritardo"

Punti positivi: "the drinks"
Punti negativi: "seat reservation. having to pay for luggage...."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti negativi: "We had 4 hour delay causing a stop over at 3am. So yeah"

Punti positivi: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Punti negativi: "The earphones could have worked!"

Punti positivi: "My seat at the window was great and the staff really friendly and courteous!"

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti positivi: "The crew was really friendly."
Punti negativi: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Punti positivi: "Friendly hostesses"
Punti negativi: "Flight was delayed 3 hours"

Punti positivi: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Punti negativi: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Punti positivi: "Friendly staff"
Punti negativi: "Leg room"

Punti positivi: "Overall booking and airport was ok. Food was also actually quite good."
Punti negativi: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Punti positivi: "Face recognition was amazing"
Punti negativi: "Too hot on plane"

Punti positivi: "Crew was great, very nice"
Punti negativi: "Not enough legroom"

Punti positivi: "Arrived early!"
Punti negativi: "Boarding seemed disorganized."

Punti positivi: "Professional crew. Good boarding."
Punti negativi: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."