A little more comfy plus no personal items given like hand wipes before food and drinks
Punti positivi: "Not much"
Punti negativi: "During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing."
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti negativi: "Nada, I slept through this leg and the staff let me be."
Punti positivi: "Delay was for 30 min"
Punti positivi: "The crew was so friendly"
Punti negativi: "Everything is so smooth in my flight!"
Punti positivi: "Crew were great"
Punti negativi: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti negativi: "Seats are tiny and uncomfortable!"
Punti positivi: "The crew was terrific and friendly as I expected."
Punti negativi: "I have no other suggestions here since I'm pleased with the flight and services."
Punti positivi: "Very short flight so pretty standard."
Punti negativi: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Punti positivi: "The crew"
Punti negativi: "More comfortable seats"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "Very friendly, without being intrusive. Responsive and happy."
Punti negativi: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "nice flight"
Punti negativi: "Seat would not recline. Long fight cramped 27B"
Punti positivi: "The crew , comfort"
Punti negativi: "The long delay on take off (4 hours +) in Zurich"
Punti positivi: "The Boeing 777-300ER is ether new and clean."
Punti negativi: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."
Punti positivi: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Punti negativi: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."
Punti positivi: "Friendly Crew , modern and spacious aircraft B777"
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Food."
Punti negativi: "There was not hot tea/coffee offered with a sandwich."
Punti positivi: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Punti negativi: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Punti positivi: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Punti negativi: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."
Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Punti positivi: "Everything. They are in their own class."
Punti negativi: "Nothing"
Punti positivi: "Skop"
Punti negativi: "Skopje airport personnel was very bad service ticket counter worst ever"
Punti negativi: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Punti negativi: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."
Punti positivi: "It was a good short flight, with good service"
Punti positivi: "Selection of movies was good."
Punti negativi: "The mushroom pasta they served was absolutely terrible."
Punti positivi: "Boarding was on time."
Punti negativi: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Punti negativi: "Very tight seating in economy for a transcontinental flight"
Punti positivi: "Great flight crew and equipment. Courteous and helpful."
Punti negativi: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
Punti positivi: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Punti negativi: "Major delay"
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "Was all great as with other legs...will fly again"
Punti negativi: "Seats seemed smaller but do need more entertainment options."
Punti positivi: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Punti negativi: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."
Punti positivi: "Good product, excellent food, great and attentive service"
Punti negativi: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Punti positivi: "Great crew service, attention to detail, very responsive and efficient"
Punti negativi: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"
Punti positivi: "Everything"
Punti positivi: "Terrific flight. All on schedule"
Punti positivi: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."
Punti negativi: "Ritardo di 1/2 ora"
No entertainment and no food so that rating is N/A. Hour and a half flight - Madrid airport is a bit of a challenge for out of the country travelers but everyone is willing to help you find your way.
edreams are scam 😡😡i pay to have flexible fly but they ask mec1100 e to change date of my fly is a simple orrible scam 💩😡😡
There was not enough time to get through security without running and cutting lines. I like that all my documents where in order before I got in line.
Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente
Punti positivi: "Nothing"
Punti negativi: "That they would not cancel the flight two days prior"
Punti negativi: "They lost my suitcase"
Punti positivi: "Crew was very nice"
Punti negativi: "Our luggage was not put on the plane and was left behind. It was delayed about 36 hours but when we got it 3 new shots and one perfume was stolen."
Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"
Punti positivi: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Punti negativi: "The lack of education and polite of the Stewart is a minus on that airline"
Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"
Punti positivi: "Arrived at destination"
Punti negativi: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"
Punti positivi: "So many movies!"
Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."
Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"
Punti positivi: "The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem."
Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"
Punti positivi: "That IBERIA brought me to where I wanted to be"
Punti negativi: "I’ve had 4 flights, none of which departed on time Not even a glass of water offered: IBERIA doesn’t have the prices of WizzAir or Ryanair, but what they offer onboard is pretty much the same as those airlines"
Punti positivi: "boarding is quick"
Punti negativi: "crew push you hurry. and the space is too small."
Punti positivi: "On time"
Punti negativi: "No seat choice."
Punti positivi: "Very comfortable. Service good"
Punti positivi: "Quick boarding"
Punti negativi: "The lack of water offers during the flight"
Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"
Punti positivi: "Crew for business class was much better than Economy, Nice menu."
Punti negativi: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Punti negativi: "Un po’ tutto"
Punti positivi: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Punti negativi: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti positivi: "Easy boarding On time Very organized"
Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"
Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"
Punti positivi: "The crew were friendly."
Punti negativi: "The delay"
Punti positivi: "Good on board movies."
Punti negativi: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."
Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"
Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."
Punti negativi: "Seats too close together for any kind of comfort level"
Punti positivi: "The prive"
Punti negativi: "Even though there were rows of empty seats we were assigned the very last row. The flight attendants were clanging and banging right behind us though there was no food or drink service. The seats are too close together leaving no leg room for this six footer to sit with any comfort level. We won't do that again."
Punti positivi: "Crew was lovely. Economy seats were on the roomier side. Entertainment options were excellent. Would choose to fly with them again."
Punti negativi: "Food was mediocre. Boarding process was poorly organized."
Punti positivi: "For a long haul, Iberia's standard class was fine and the seat actually had more room than I expected (having flown them in Europe). One flight attendant was AWESOME and helped me out when my gluten-free meal didn't arrive. I would say she went from ok to friendly so maybe not AWESOME but compared to the other flight attendants who weren't friendly at all, she was good."
Punti negativi: "1. My gluten-free meal didn't arrive. AA pulled the same nonsense when I went from LAX to LHR. It is pretty infuriating. 2. My entertainment screen failed about 1/2 way through the flight. I came prepared but it was still annoying. 3. I pre-paid for a seat which was a hassle because the transaction failed with a cryptic message online and I had to call. When I went to check-in, I had a window, not aisle and was positioned at the very back of the plane. I requested a refund on the phone and that wasn't allowed so I tweeted (as they adverstise) and now filled a claim. Still no response."
Punti positivi: "Food, entertainment (great monitors), new cabins."
Punti negativi: "Lack of organization"
Punti negativi: "Wasn't informed about this being an American airlines flight. No prior information given. Restroom in the plane was dirty and smelly. Did not give me a landing card even when told that I don't have a UK passport."
Punti positivi: "We were given opportunity to upgrade to business. Totally worth it"
Punti negativi: "Food was just ok"
Punti negativi: "It was not British Airways, they put us on Iberia."
Punti negativi: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."
Siamo partiti con 1 ora di ritardo
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"
Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"
Punti positivi: "Nice crew, flight landed on time"
Punti negativi: "Temperature was very hot and embarking procedure took a while to be completed"
Punti positivi: "Great crew and seat"
Punti negativi: "Could have offered more included meals and drinks"
Punti negativi: "Turn on AC. Bigger seats. Better food. Serve drinks more than twice on an 8 hour flight. Actually have soap in the soap dispenser in the bathroom."
Punti positivi: "Crew was efficient and friendly"
Punti negativi: "Entertainment system on my transatlantic flight was outdated and functioned poorly. Also, the promised WiFi connection wasn’t working, and the flight attendant I spoke to basically said, “yeah, I think it’s broken.”"
Punti negativi: "Baggage service is not what they advertise had to pay $120 euros for the baggage that’s false advertisement not good"
Punti positivi: "The crew was bilingual and very friendly."
Punti negativi: "The TVs did not work. The sandwiches we had for breakfast were underwhelming, especially after having a 4.5 hour delay prior to boarding"
Punti negativi: "Luggage not included. Charged at an excessive 120 USD rate !"
Punti positivi: "The crew was very amazing, the seat at the plane was ok"
Punti negativi: "Was another good experience with kayak."
Punti positivi: "Great airline"
Punti negativi: "More choice of food"
Punti positivi: "Everything was as expected except for the inconvenience of no having food on board."
Punti negativi: "Had to pay for food. not a single chip :("
Punti negativi: "La puntualità"
Punti negativi: "Delayed first leg, missed connection 3 hours delayed AND they lost my baggage"
Punti positivi: "Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy"
Punti negativi: "Kayak listing did not specify that luggage was not included in quoted price and had to pay $150 for each piece of luggage per leg."
Punti positivi: "The punctuality"
Punti negativi: "Food"
Punti positivi: "Overall was good. Seats, tv. The captains were perfect and the landings awesome. Thank you for that."
Punti negativi: "Some of the crew lacks interpersonal relations and after some time they stoped their rounds. The flight office said there are 3 meals and we have been served barely 2. One hot meal and one piece of brad after. They gave others snacks but didnt offered to all the same."
Punti positivi: "I like the service"
Punti negativi: "The lack of space between seats, for a trip so long every passenger should feel some comfort not just first class passengers"
Punti negativi: "A small child was allowed to be in business class and disturbed me during the flight. I thought small children are not allowed"
Punti positivi: "Hello Dear, I am writing this message while God only knows how deeply hurt and feels descriminated I am.. Please listen carefully to my below story that happened while my flight from Milan - Madrid ___ Madrid - Miami. I traveled on October, 16th from Miami - Madrid and while checking in to this flight, the gentleman on Air Europa check in desk , required me to pay for my luggage and my iternary already stated that my ticket allowes me to have one bag in cargo and one carry on baggage on board. After I met with the station supervisor and showing the receipt, she understood my rights and proceeded professionally checking me in and I made my flight perfectly all the way to Malpensa, Milan.. On October, 23rd, I was about to make my flight back from Malpensa, Milan - Barajas, Madrid to connect from Madrid to Miami as scheduled.. I proceeded in Malpensa ,Milan Airport to check in area number 5 on terminal 2, where Air Europa flight# UX 1066 is stationed to check in the PAX on this flight. Politely I asked the lady if it's possible to be seated by any emergency exits as I am ex - commerical 1st officer for almost 8 years and I will be able to assist in case of emergency, as I am familiar with evacation procedures.. she informed me that I have to pay for this service.. i totally understood and I didn't comment, while the lady reaction and the way she answered me, was really disrespectful.. Then she asked me to pay €150 for my luggage and I explained the same that happened in Miami airport.. but this time I was deeply disrespected by telling me YOU GO TO TICKETING OFFICE OR YOU WILL NOT TRAVEL...i asked the lady to speak to the supervisor.. the supervisor came after awhile and she was very kind, polite and helpful.. but she kept insisting that I have to pay for my luggage, even I showed her the flight iternirary staying that ONE LUGGAGE IS ALLOWED ON BOARD - 1ST BAG IS FREE - 2ND BAG COST $100... and I had only one bag... Then she saw the receipt and while reading it, another lady from the check in station needed the supervisor help, so she left and I found myself speaking to no one, except the lady who is in charge of my checking in process. Then I told her that it's not fair to pay for something that I already paid for. No one in life can imagine how rude, impolite and discriminating she was.. specially speaking to her colleague in Italian carrying a conversation that I can't understand at all.. but I was able only to understand one thing she mentioned many times while angry... ( La Arabo ).... Yes I am Arabic person from Egypt that love the world from east to west, South to north... and I am living in The United States Of America with a beautiful family that have friends from different cultures, religions and races... But I felt really discriminated at this point when she mentioned ( La Arabo ) many times.... Then she looked at me saying OK AIR SIR ARE YOU GOING TO PAY FOR YOUR BAG OR YOU ARE OK TO MISS YOUR FLIGHT ?"
Punti negativi: "I honestly told her (( SHUU )) because yes, I was feeling very disrespected and discriminated.. so it's fair enough to tell her (( SHUUU )) as I was looking at someone who is still discriminating people in 2017..Then I told her where to pay ? She directed me to the TICKETING office.. I went there and was really very sad.. not for paying, for how come someone can treat a customer like that... or even a human..then when the gentleman asked me for the credit card, I dropped it on his table.. Yes I know that I did it not in a nice way.. but then i apologized to the gentleman.. and you can ask him that I told him that you have nothing to do with this.. and I should apologize.. he gave me the receipt that I still have it that prove paying €150 for my luggage.. I went through security and then proceeded to my gate with a huge feeling of happiness that I will see my family in the U.S soon after a long trip.. The craziest thing even happened while I was proceeding to the boarding gate, the lady took my boarding pass and informed me that I am not allowed to board the airplane for security reasons..What???? Why??? What did I do??? No one talk to me... The lady who was checking me in earlier was turning her face and smiling.... can you imagine?????? Can you imagine the abuse????? Then I told her what did I do ??? I am not a bad person to not be allowed to board the airplane... I don't carry a gun or anything that threatening the safety on the aircraft.. and you know What?? I started to cry while I feel that I am deeply discriminated.... they told me that the captain has the rights to refuse you being on board... Again, as an EX Commercial Pilot, I know very well that for security and safety reasons for the aircraft, the PIC has the authority not to accept a passenger on board, in case that this pax is threatening the airplane verbally, visually, mentally and physically by showing any extreme illness symptoms that would put the life of passengers on board in danger.... DO I AM ONE OF ALL THIS?????? I am someone who is never being in a police department for any criminal purposes and never threatened any human being life... so why I am not allowed to board the aircraft and go back home to see my family and go to my work that I gain my salary from, to pay my taxes to the country that I am resident in, The United States Of America.. And if you are planning to decline my boarding process, why would you let me pay €150 for the luggage???? Isn't it really unfair???? We all work hard to afford our living... so why to do this for me whime I am leaving my family in America to travel for business to afford living for my family.... it's not fair by any meaning or language...."
Punti positivi: "I'm a big guy, 6ft 4in, over 300lbs and I had an exceedingly comfortable 6 hour flight. Staff was friendly and just the right amount of interactive."
Punti positivi: "Will never fly this airline again"
Punti positivi: "I want a refund of 450 euros...i had to pay for my baggage...i paid 1.184 us dollars for my tickets...and was supposed to be free hand bag and first bag free...how was printed in the tickets you sent me.. Please i need to get my money back...air europa told it was your fault... Yoel flores Miami...305 763 6049"
Punti positivi: "Cost effective, easy to access airport."
Punti negativi: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Punti negativi: "Entertainment selection limited"
Punti positivi: "None"
Punti negativi: "Still haven't received been over 2 days."
Punti positivi: "Generally, a fairly good airline. The crew were exceptional."
Punti negativi: "Boarding was delayed, first an hour, and then two. However, no one updated the departure board at the gate nor offered any information without being asked first. Their app and online check in is woeful. Especially if you try to add a miles account."
Punti negativi: "No complimentary snacks"
Punti negativi: "The ads! No food. Nice new plane though!"
Punti positivi: "Price was great, flight crew very attentive, even the food was good."
Punti negativi: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."
Punti positivi: "Everything was fine! I slept most of the trip as I was lucky enough to get a window seat. The food was okay and I actually quite liked the red wine I had."
Punti negativi: "Can't complain! As I said for the way there, I would prefer not to have to pay to pre-pick my seats, but we choose the random option and I still got to sit next to my cousin (who I was traveling with) for all 4 flights of our trip."
Punti negativi: "We did not receive any beverage drinks during flight. Only the first 10 or 15 rows received this service. :("
Punti positivi: "Everything!"
Punti negativi: "The employee at check in in Italy was not nice"
Punti positivi: "Was delayed getting into a gate once we arrived but other than that, overall a good flight."
Punti positivi: "The plane and technology were top notch"
Punti negativi: "Food was not worthy for a food bank."
Punti positivi: "Well maintained aircraft"
Punti negativi: "Crowded seats"
Punti positivi: "I mostly liked the price"
Punti negativi: "The seats almost didn't reclined. Dome of the personnel was a tad rough."
Punti negativi: "Bad food"
Punti positivi: "Smooth process and quick check in."
Punti positivi: "On time. Plane well kept. Staff friendly and efficient. And the food was surprisingly tasty."
Punti negativi: "No individual videos. No power outlets at your seat"
Punti positivi: "The employees of air Europa are always so friendly and helpful. The flight, the price, the value for money is excellent."
Punti negativi: "I didn't like the breakfast."
Punti negativi: "They closed the boarding doors early and I ran thru the entire airport to get there and they wouldn't let me on because my flight was delayed. THE WORST"
Punti positivi: "Crew extra patient and always smiling, entertainment of next generation, new plane, clean and good smell over the 8 hours of the flight. I'm a big guy, 280, seat tight but not unbearable"
Punti negativi: "I was charged for my seats and didn't get them"
Punti positivi: "Nice staff"
Punti negativi: "Food, entertainment systeme, seat"
Less queueing time on the tarmac.
Bus boarding so don’t quite understand how they can charge for priority boarding, one for trading standards.
Punti positivi: "Puntuale e velocissimo arrivati con 20 minuti di anticipo"
Punti positivi: "Personale cortese e gentile sedute abbastanza comode per il tragitto fatto"
Punti positivi: "Quick online check in"
Punti positivi: "la precisione degli orari"
Punti negativi: "nulla"
Punti negativi: "Everything"
Punti negativi: "Everything"
Punti negativi: "Benissimo anche il ritiro della valigia in tempi brevissimi"
Punti negativi: "Niente, è stato tutto ok!"
Punti negativi: "Tutto ok, personale efficiente puntualità, confort uguale a zero"
Punti positivi: "la possibilità di sedermi nei posti con le uscite di emergenza che sono più comodi. Imbarco leggermente in ritardo (per fortuna, visto che sono arrivato in aeroporto 40 minuti prima della partenza)."
Punti negativi: "nulla"
Punti negativi: "La valigia trolley piccola deve essere compresa nel biglietto aereo della Ryanair come in tutte le altre compagnie aeree"
Punti positivi: "Benissimo ottimo"
Punti negativi: "Ottimo"
Punti positivi: "Personale gentile e sedili comodi"
Punti negativi: "La velocità d'imbarco"
Punti positivi: "Niente"
Punti negativi: "Sedili, spazio fra i sedili, regole bagaglio, scelta dei posti, tariffe extra e supplementi."
Punti positivi: "More leg room than I've ever had on any flight."
Punti positivi: "la Ryanair ci ha informati dei disagi al gate causa agitazioni sindacali solo un'ora prima della partenza e cosi non siamo riusciti a passare il security check in tempo. Abbiamo perso il volo, sia io che un mio dipendente"
Punti negativi: "le informazioni ai clienti"
Punti positivi: "Niente"
Punti negativi: "La qualità del volo e dei piloti"
Punti positivi: "Rapido"
Punti negativi: "Rumorisità eccessiva"
Punti negativi: "Troppo freddo. Regolare meglio l’aria condizionata"
Punti negativi: "Atterraggio sono pessima. Mi sembra emergenza per atterraggio o usato automatico anche atterraggio."
Punti negativi: "-spazio per le gambe - comodità delle poltrone - eliminiazione della vendita dei biglietti - imbarco più lungo - chiamata dei passeggeri assenti all’imbarco - gestione bagagli . Non si può far pagare il bagaglio in cappelliera - le poltrone a pagamento. Perché pagare la scelta della poltrona"
Punti positivi: "La puntualità"
Punti negativi: "Al ritorno mi hanno fatto pagare 20euro extra per il bagaglio da imbarco"
Punti negativi: "Bagaglio da pagare a parte, per averPosti vicini bisogna pagare, attesa per l’imbarco ... volo in ritardo di mezz’ora"
Punti positivi: "Tutto bene a parte 45 minuti di ritardo"
Punti positivi: "Nulla in particolare"
Punti negativi: "Unica compagnia che fa pagare il bagaglio a mano. Mi sembra illogico"
Punti positivi: "Our flight was early on schedule"
Punti negativi: "Boarding started before all the passengers of the previous flight were disembarked from the plane, so we had to wait in the tunnel that goes from the gate to the plane. Another very disappointing thing is that you cannot choose your seat, but you are given one randomly from the system."
Punti positivi: "puntualità"
Punti negativi: "hostess troppo occupate con le vendite"
Punti negativi: "Tarmac boarding"
Punti positivi: "Tutto OK"
Punti negativi: "We missed our flight because ryanair had originally put gate A7 when we got there (we arrived about an hour and a half early). And then later, they changed the gate to A9. When we realized what had happened the plane had already boarded (although not yet taxied) and they would not allow us to board. We had to buy another immediate flight and spend 100 euros each unexpectedly. Terrible experience."
Punti negativi: "Invadenti nel proporre acquisti. Personale di volo con abbigliamento di scarsa qualità."
Punti negativi: "Mi hanno imbarcato il trolley e me lo hanno rotto"
Punti positivi: "Personale di bordo molto allegro, disponibile e sorridente."
Punti negativi: "Mi hanno cambiato il posto a me assegnato, in seguito a delle richieste ed esigenze personali di un viaggiatore in maniera poco professionale, senza ascoltare le mie riserve."
Punti positivi: "It arrived to its destination."
Punti negativi: "Extremely long lines from start to end (bag drop off, security, passports, line to boarding etc), plenty of long walks from one line to the other. Everything cost extra charges, we had to add a non négligeable amount, in order to be seated with the kids, to have our boarding pass printed. A tiny bottle of water cost 3€. No entertainment whatsoever. Seats are uncomfortable."
Punti negativi: "Non sono riuscito a fare il check-in online mi è costato caro. Sul sito dichiarano 3 modi per recuperare la prenotazione. Io avevo il codice + carta. Non è stato possibile fare nulla online. Solo al check in scopro di dover andare agli acquisti biglietti e dopo ritornare al check in. Una truffa!! Architettata da truffatori. Al telefono il call center inesistente."
Punti positivi: "Nulla"
Punti negativi: "Tutto"
Punti negativi: "Ho avuto dei bambini seduti dietro di me che non hanno fatto altro che infastidirmi per tutto il viaggio colpendo il mio sedile"
Punti negativi: "Only one line for those needing to check in at the counter (non-EU) The person who looked to be in charge said we had enough time to wait thru the line. We didn’t. Come very very very early for Ryan Air. We gave up and took the train."
Punti negativi: "Atterraggio un po' brusco"
Punti positivi: "3 hour delay due to an Italian air traffic control strike. Not the crews fault but they handled it well, especially the captain who spoke to everyone face to face"
Punti negativi: "The selection of food was dismal and expensive, glad ok didn't buy as the quality looked poor"
Punti negativi: "Partenza in ritardo di 35 minuti"
Punti positivi: "La puntualità nell’arrivo a destinazione."
Punti negativi: "Ancora una volta l’apertura puntuale del gate è stata seguita da un’attesa alla porta di accesso alla pista e poi sulla pista stessa, mentre si effettuava il rifornimento. A parte la frustrazione per aver speso inutilmente i soldi della priorità, anche il rischio!"
Punti negativi: "The service overall"
Punti positivi: "Arrive 5 minutes earlier"
Punti negativi: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
Punti positivi: "Good price"
Punti negativi: "They delayed us during the boarding"
Punti positivi: "Nothing"
Punti negativi: "Dirty seats, tables and floor. Both times we checked in and because we didn't pay for early check in we all got separated despite there being room to all sit together or at least in pairs. Had to pay to move to sit together. It costs £80 to bring a suitcase for the hold, however if you don't pay for priority boarding your handluggage gets placed in the hold anyway despite there being more than enough space in overhead lockers. If I had known how much it would be to pay for the 'extras' which area really basic requirements, I would not have booked with Ryanair. Next time I'll be going with another company who actually provide a basic service"