Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti negativi: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Punti positivi: "Delay was for 30 min"
Punti positivi: "The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty."
Punti negativi: "Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches."
Punti positivi: "All great!"
Punti negativi: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "The crew was very nice. Seats were pretty comfy."
Punti negativi: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Punti negativi: "Avoid spilling coke on the passengers"
Punti positivi: "Very short flight so pretty standard."
Punti negativi: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Punti positivi: "Awesome business class seat, or rather throne"
Punti negativi: "Limited selection of movies"
Punti positivi: "Crew was attentive and overall I enjoyed the flight"
Punti negativi: "Food could have been better"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "The crew was very friendly. Family line was nice when travelled with the little ones."
Punti negativi: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Punti positivi: "Very friendly, without being intrusive. Responsive and happy."
Punti negativi: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Punti positivi: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Punti negativi: "A slight delay"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Crew were amazing."
Punti positivi: "The crew were great and boarding went very smoothly."
Punti negativi: "After such a smooth boarding we found we had to sit on the tarmac for an hour because of congestion at Zurich."
Punti negativi: "They lost our bags for the second time in 4 days. Both originating flights were late starting and made for impossible connections! Is Swiss ever on time? Frustrating for sure!"
Punti positivi: "Very little."
Punti negativi: "Boarding was difficult with poor communication, before impolite request for spot check of carry-on bag and person. Ended up being one of the last to board. Entertainment system did not work, and after 4 requests for assistance to different crew members finally gave up asking and so had no entertainment for whole of flight. The last of the crew members suggested that an alternative seat or a future flight voucher could be given, but neither of these materialized. Food mediocre, and crew polite, but some not particularly friendly."
Punti positivi: "the premium economy section was very pleasant, well worth the $150 upgrade price. Though they should have included priority boarding."
Punti negativi: "One hour delay in boarding, two hours sitting on the tarmac due to cargo loading and overweight issues. No notices, very poor communication."
Punti positivi: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Took care of every need with a smile and class"
Punti negativi: "Seats uncomfortable"
Punti negativi: "Boarding is a mess There is no order at all That delays the flight"
Punti negativi: "30 mins late both ways"
Punti positivi: "Crew was courteous."
Punti negativi: "Nothing"
Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Punti positivi: "It's swiss. everything works. always."
Punti negativi: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Punti positivi: "It was a good short flight, with good service"
Punti positivi: "Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable"
Punti negativi: "USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it."
Punti positivi: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Punti negativi: "Cervise was not so good was waiting almost 3 hours on check in"
Punti negativi: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Punti positivi: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Punti negativi: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"
Punti negativi: "Major delay"
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "gluten free option included gluten free bread, but meal itself was quite bland."
Punti negativi: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."
Punti positivi: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Punti negativi: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."
Punti positivi: "Comfort of the flight ,very friendly staff"
Punti negativi: "Nothing"
Punti negativi: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Punti positivi: "Everthing went as planned. Left on time. Cannot complain."
Punti positivi: "Everything"
Punti positivi: "Food"
Punti negativi: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."
Punti positivi: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Punti negativi: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Punti positivi: "The food was delivered fast. The meals were delicious, especially the chicken and polenta. I also appreciated the ice cream and I enjoyed the selection of movies and television. I also appreciated the map and trip information display."
Punti negativi: "Ritardo di 1/2 ora"
Imbarco veloce e non accalcato, breakfast ottima . Puntuale. Personale cordiale.
Procedura di imbarco ad Istanbul imbarazzante, personale non preparato ed in alcuni casi arrogante
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "it is a nice program it's wonderful for flying out good price on for totally is excellent website"
Punti negativi: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti negativi: "The are not nice at all"
Punti positivi: "شكرا لكم"
Punti negativi: "Chairs spaces"
Punti positivi: "They lost my luggage and no one knows where it is!"
Punti positivi: "Crew was very good."
Punti negativi: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Punti negativi: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Punti positivi: "The flight crew was friendly and kind."
Punti negativi: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Punti positivi: "Nothing"
Punti negativi: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Punti negativi: "Small seats in the economy class"
Punti positivi: "Nothing is changing, they need to make some adjustments"
Punti negativi: "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
Punti negativi: "Even though it’s only a 4 hours direct flight, They lost my baggage!!!"
Punti negativi: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Punti negativi: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Punti negativi: "I'm very angry because the trip late more than an hour, which caused me to delay the trip Riyadh to Abha and lost the value of tickets. I think this is last flight of me for Turkish airlines."
Punti positivi: "The food and entertainment was good. The crew was very nice."
Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "great entertainment, good service, middle chair was empty so very comfortable"
Punti negativi: "extreme delays! sitting in the plane for 2 hours can be very frustrating"
Punti positivi: "Excellent check-in and in-flight service"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Punti positivi: "Every thing"
Punti positivi: "friendly people. good food. top notch service"
Punti positivi: "Good food and service"
Punti positivi: "Meal,airplane"
Punti negativi: "A little turbulence"
Punti positivi: "Great attention and kindness from the attendants"
Punti negativi: "The cabin was very very hot during the flight."
Punti positivi: "Good selection of entertainment, comfortable seats."
Punti positivi: "everything"
Punti negativi: "late boarding"
Punti positivi: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Punti negativi: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Punti positivi: "One of the best airlines over the world"
Punti negativi: "Nothing"
Punti negativi: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Punti positivi: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Punti negativi: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."
Punti positivi: "Good flight service. Nice STAR lounge in Milan"
Punti negativi: "On line check-in does not remember frequent flier info."
Punti positivi: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
servizio ok. viaggio ok. unico problema volo Roma New York con aereo vecchio e con mal funzionamento di sedili e tavolini pieghevoli alcuni chiusi con tape
In azienda siamo passati dal preferire Lufthansa all'optare per KLM su questa tratta. Il personale è più gentile ed efficiente. Il trattamemto in cabina è piu curato viene comunque garantito un oiccolo sanvich e qualcosa da bere.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Very nice airplane and pleasant crew"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "Still don’t have my luggage yet"
Punti positivi: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Punti negativi: "Nothing"
Punti positivi: "Just as I expected. And I made my last connection easily."
Punti positivi: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Punti negativi: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Punti positivi: "Seat was comfy and spacious for economy class"
Punti negativi: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Punti negativi: "Troppo ritardo"
Punti positivi: "Nice attention and good food. Plane and seats are confortable"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Overall KLM experience is good"
Punti negativi: "Food quality was mediocre for a business class flight."
Punti positivi: "Like the overall KLM experience"
Punti negativi: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Punti positivi: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Punti negativi: "Not having to walk outside in Edinbur4gh to board the flight."
Punti positivi: "Everything was good except for the entertainment consul for one of our seats."
Punti negativi: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Punti negativi: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Punti positivi: "Crew was nice and efficient"
Punti negativi: "Economy seats don’t recline enough."
Punti positivi: "The crew was very nice"
Punti negativi: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Punti positivi: "The flight arrived a few minutes early."
Punti negativi: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Punti positivi: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Punti positivi: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Punti negativi: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Punti positivi: "Good comfortable seat with extra leg room. Pleasant crew."
Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Punti positivi: "Light snack and complementary wine"
Punti positivi: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Punti negativi: "Not happy to pay extra money for my case"
Punti positivi: "Crew was excellent -kind nice and very attentive"
Punti negativi: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Punti positivi: "Good selection of movies."
Punti negativi: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Punti positivi: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Punti negativi: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Punti negativi: "You are almost always late!"
Punti positivi: "Everything excellent. Comfortable seats in business."
Punti negativi: "infotainment was down. Lost my luggage the flight was delayed"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Entertainment"
Punti negativi: "Food and one bathroom out of service makes an awful flight"
Punti positivi: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Punti positivi: "Delayed flight but staff apologized as for safety reasons."
Punti negativi: "Very late arrival"
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti negativi: "Delayed!"
Punti positivi: "Consistently high standards"
Punti negativi: "Nothing"
Punti positivi: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Punti negativi: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Punti positivi: "Service impeccable!"
Punti negativi: "They have one line of executive class after the kitchen and toilet, is very noisy."
Punti positivi: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Punti negativi: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Punti positivi: "was very quick"
Punti positivi: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Punti negativi: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Punti negativi: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Punti positivi: "The crew was good"
Punti positivi: "Crew was great"
Punti negativi: "Leg room. Hardly any for a person 6' and above"
Punti positivi: "I did not make this connection due to delayed first flight and the most poorly organized and staffed airport!!!"
Punti negativi: "Getting reimbursed!"
Punti positivi: "delayed flight, my suitcase did not arrive to destination"
Punti negativi: "No delays!!"
Punti negativi: "No delays!!"
Punti negativi: "The food honestly"
Punti negativi: "Baggage was delayed!"
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti positivi: "The food was excellent and the cabin crew were friendly"
Punti negativi: "Not enough water available as it was a very warm flight and I was quite dehydrated"
Punti negativi: "Ii was not allowed for me to board because the Agean staff is not coached properly do understand what the documents needed to pass Russian border. My arguments that I do not need any visa was not even listened. They were too lazy even to call to Moscow to specify the rules. 6 hours later they bought for me ticket for Aeroflot to SVO with Aegean cash with their excuses, but I lost my plans including two meetings in Moscow anyway."
Punti positivi: "Everything was on-time, easy, and fairly quick."
Punti negativi: "The legroom."
Punti positivi: "Very nice crew! Comfortable aircraft"
Punti negativi: "The three boarding passes sent to my email with no practical option to use them"
Punti positivi: "Nothing"
Punti negativi: "Everything. The plane was so delayed, then they lost"
Punti negativi: "Take off was 30 min late waiting for 2 passengers"
Punti positivi: "Crew and boarding were good."
Punti negativi: "40 minutes late. Zero entertainment, not even headers for music."
Punti positivi: "Clean aircraft. On time. Crew very attentive."
Punti negativi: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Punti negativi: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Punti positivi: "The service and the overall quality of the professional experience of the stuff."
Punti negativi: "The use of"
Punti positivi: "No surprises. Routine flight."
Punti positivi: "Clean modern aircraft."
Punti negativi: "Both flights were late. Cabin crew arrived at plane at the last minute. The person next to me asked repeatedly for a glass of water for his child but was not accommodated. Staff seemed stressed."
Punti positivi: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Punti negativi: "too many fussy babies crying and screaming."
Punti positivi: "When I booked my ticket from New York to Greece with a 3 day stop over in Paris I should have been told that I would have to pay to check in my luggage from Paris to Greece. I assumed that since I was entitled to one free piece of luggage from New York to Paris that I wouldn't have to pay any fees going from Paris to Athens. I ended up paying 240.00 euros to check in 4 suitcases! that's absurd!! In addition I couldn't check in online for this flight and therefore was not told via email that I could at least check in my bags via the internet for s reduced fee. This is a kayak issue. Otherwise Aegean was great."
Punti negativi: "Left late"
Punti positivi: "Good food, great service with a smile, clean planes, good boarding process (as long as it was with them.) I don't know what else they could do. I am traveling 100+ times a year mostly in the US and UK and I am very impressed with their service."
Punti positivi: "Clean aircraft Legroom Polite service"
Punti negativi: "Delayed No onboard entertainment"
Punti positivi: "Great experience"
Punti negativi: "They should work on their airport staff a little."
Punti negativi: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Punti positivi: "Loved the free food and coffee, the only airline that I've flown that offers such anenities"
Punti positivi: "Friendly staff, good service"
Punti negativi: "The other passengers were very loud and obnoxious. During boarding it felt like we were a heard of cattle."
Punti positivi: "Thanks for giving us drinks and food!!!"
Punti positivi: "Clean, smooth, on time"
Punti negativi: "Not interesting"
Punti positivi: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Punti negativi: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."
Punti positivi: "Good in flight service"
Punti negativi: "The solicitation for cash (bribe) at the Cairo security people at the luggage screening. Mark Cairo as a place I will not go back too."
Punti positivi: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Punti negativi: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."
Punti positivi: "check-in staff and crew were very friendly, food was ok. wine selection was great."
Punti negativi: "passengers have no clue how to queue."
Punti negativi: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Punti positivi: "Buena atención del staf"
Punti negativi: "Facilidad de check in .y buena atención durante el vuelo"
Punti negativi: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Punti positivi: "Service on the plane, the food was an added bonus, and the orice."
Punti negativi: "I did not like the fact that they would not let me bring my small carry on and my laptop bag. They considered it to be two bags. Other people had two bags that were larger than mine. Also there were plenty of open seats hence plenty of overhead space for my bag, but they forces me to check it."
Punti negativi: "The horrible food"
Punti positivi: "25 minute flight. Day trip from Athens."
Punti negativi: "20 minutes late boarding."
Punti negativi: "I would like if you call me and I tell you. 972-508935554"
Punti positivi: "V.goodn"
Punti negativi: "No entertainment"
Punti positivi: "Leaving and arriving on time, snacks not bad."
Punti negativi: "I was charged 68 Bulgarian levas on our way back to Beirut . I had the same language from Beirut to Sofia and didn't pay any penny They asked from me 40 EUROS but the lady accepted 68 Levas. I wonder if the money went to the pocket of the employee."
Punti negativi: "You cannot charge someone 200 euros for a flight then dump a 40$ unnecessary bag check fee on them, it's quite deceptive. I will never be flying Aegean again."
Punti negativi: "Terrible seats uncomfortable that could not even recline"
Punti positivi: "loved the airline! would fly with them again."
Tutto ok. Volo brevissimo
In genere Lufthansa ultimamente pecca di non puntualità. In tre mesi poi, hanno perso il bagaglio. Poi ritrovato, una volta conseganto in hotel, la seconda ritirato in areoporto in maniera approssimativa. ad Hannover.
Flight was fine. No entertainment or reading material
No food and drink was served on a three hour flight. The seats were crammed and not comfortable, my knees could reach the seat in front of me. No flight entertainment.
Nothing everting was amazing
The flight was cancelled. I asked Kayak for a refund by email. No answer.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes."
Punti positivi: "Crew was friendly and attentive. Piloting was on time and precise."
Punti negativi: "Space in economy seats is minimal and not comfortable for a 6' 190# guy like me."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "amazing"
Punti positivi: "Plenty of room in economy plus."
Punti negativi: "The ambient temperature was a bit too warm."
Punti positivi: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Punti negativi: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Punti negativi: "Our luggage did not arrive at our destination!!!!"
Punti positivi: "Crew was kind but really bad quality price, bad food, no entertainment, lot of delays..."
Punti negativi: "All"
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti positivi: "All was fine on the flight."
Punti negativi: "The woman at the "Groups" check in area on 4/20 Saturday morning had the personality of a cactus needle. She was condescending and sent us on a wild goose chase to pay for our bags. Why didn't she just send us to that area in the first place to take care of the check in process at the same place?"
Punti negativi: "Food was horrible on Lufthansa. Boarding was also horrible. They don't board by zones and it was very haphazard and unorganized."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "crew"
Punti negativi: "food screens"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Luggage was lost."
Punti negativi: "Airline canceled my flight with out refund or giving other options. Never will use them again."
Punti negativi: "Voli in ritardo"
Punti positivi: "Clean, drink and water service was good and much appreciated"
Punti negativi: "Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold."
Punti negativi: "The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!"
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti positivi: "Used both front and back doors to board the plane."
Punti negativi: "Unfortunately, boarding wasn't well organized. It would have been more helpful if rows (1 through X) used the front door and rows (X+1 through Y) used the back door. We had people seated in the front of the plane using the back door and people in the back of the plane using the front door. It slowed the whole process down and was rather chaotic."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"