Ottimo aereomobile e personale cordiale.
Great legroom on this flight!!!
Short flight but no entertainment...bring your own.
Space was very poor and earphones awful. Mixed on staff, some good, some bad!
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
We didn't have right seat.. No kosher food
The check in process was disorganized. The staff were rude. Once you get on the flight, there is no entertainment on board.
Punti positivi: "The food was great, and the tinted windows allowed me to sleep!"
Punti positivi: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Punti negativi: "Same airline coming from one place have different methods it’s a bit confusing."
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Full bottle of water and continuous refreshments in flight."
Punti negativi: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies"
Punti positivi: "Crew was friendly and attentive. Piloting was on time and precise."
Punti negativi: "Space in economy seats is minimal and not comfortable for a 6' 190# guy like me."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Awfull!!"
Punti positivi: "Comfortable seats, decent food and was left alone to sleep after a long day."
Punti negativi: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."
Punti positivi: "The fight had a lot of open seats as I had a whole row to myself! Also the crew was kind."
Punti negativi: "Flight was delayed, but it didn’t interfere with my travel plans."
Punti positivi: "Clean and comfortable airplane"
Punti negativi: "Entertainment wasn’t working the entire flight"
Punti positivi: "Crew excellent...seats small and not too comfortable for business class."
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Lufthansa should keep up the standard."
Punti negativi: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."
Punti negativi: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti positivi: "Crew was nice. I will go again with Lufthansa."
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti negativi: "Break between the 2 flights of mire than 6 hours."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti negativi: "Missed so there was none Spent night in Minic"
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti negativi: "Luggage lost"
Punti positivi: "Great staff, very attentive. Food was good. With all the people on the plane, our flight attendant remembered what we drank from the first time. Comfortable seats. Left late, but made up time and arrived right on schedule."
Punti negativi: "Nothing."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Flight cancelled, rebooked for next morning… Outgoing flight was also late and personnel a bit brutal… See Twitter remarks. Much progress to do!
Everything was very u nice except the info we needed was lacking. We needed to stamp our boarding passes at a separate desk and nobody informed us
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti positivi: "The flight attendants were quite personable and engaged."
Punti positivi: "No wifi or any entertainment. Flight delays and lost baggage!"
Punti negativi: "No wifi or any entertainment. Flight delays and lost baggage!"
Punti negativi: "Was very satisfied with everything."
Punti positivi: "Nothing."
Punti negativi: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Punti negativi: "Complete experience and issue, resolution"
Punti positivi: "Puntualità"
Punti positivi: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Punti negativi: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti positivi: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Punti negativi: "Nothing!"
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti negativi: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti negativi: "Seat !!"
Punti positivi: "Decent amount of space between seats"
Punti positivi: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Punti negativi: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Punti positivi: "On time take off"
Punti negativi: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Punti positivi: "Very good drink service (one cold and one hot drink)"
Punti positivi: "Overall it was a good trip and staff was helpful."
Punti positivi: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Punti negativi: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Punti negativi: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Punti positivi: "Crew were amazing"
Punti negativi: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Punti negativi: "Long delay."
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti negativi: "Cancel it"
Punti negativi: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Punti negativi: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Punti positivi: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Punti negativi: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti positivi: "Flight was good and everything worked out perfectly."
Punti positivi: "Nothinf"
Punti negativi: "Everything"
Punti positivi: "The rep was able to get me on Air France instead."
Punti negativi: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Punti negativi: "Service"
Punti positivi: "Left on time - arrived early"
Punti negativi: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Punti negativi: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Punti positivi: "The crew were very kind. The food was good."
Punti negativi: "The space between the seats is very narrow and there is no entertainment."
Punti positivi: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti positivi: "Short flight."
Punti negativi: "Seat comfort was meh."
Punti negativi: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Punti positivi: "All was great"
Punti negativi: "except we could not do an online check-in"
L'atterraggio è stato un po' brusco
Over 3 hours of delay without any assistance from klm
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Punti negativi: "Free wifi"
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Salimos a tiempo . El business es muy confortable"
Punti negativi: "La comida horrible . No se limpian los baños"
Punti negativi: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Punti negativi: "Very nice crew and great food"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Crew were excellent"
Punti negativi: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Punti negativi: "Head support for 6 feet plus people on seats would be good"
Punti negativi: "Troppo ritardo"
Punti positivi: "Entertainment was amazing"
Punti negativi: "Seats a bit hard"
Punti positivi: "Crew was very engaging and service was good."
Punti negativi: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Punti positivi: "The flight crew was so friendly and the food was really good."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti negativi: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Punti positivi: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Punti negativi: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Punti positivi: "Just the cabin crew being nice"
Punti negativi: "Punctuality KLM is always late"
Punti positivi: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Punti negativi: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Punti positivi: "Entertainment options."
Punti negativi: "Service was poor, seat did not recline, and the food was terrible."
Punti positivi: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Punti negativi: "My suitcase didn't come with the airline."
Punti negativi: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Punti negativi: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Punti positivi: "Time and Good clean place.. in This case airpöane.."
Punti negativi: "It was not entreteiment st all"
Punti positivi: "Restrooms clean, decent food and drink, nice cabin crew."
Punti negativi: "No complaints"
Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Punti positivi: "Food was excellent, service from staff was friendly, and entertainment options were great."
Punti negativi: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Punti negativi: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Punti positivi: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Punti negativi: "Cramped seating."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Cabin crew were very professional."
Punti negativi: "Aircraft returned to gate due to fault and was delayed for 45 min."
Punti positivi: "Friendly staff, good service and on time departure/arrival."
Punti negativi: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Punti positivi: "Airlines issue"
Punti negativi: "Profiling certain customers"
Punti positivi: "Got to Amsterdam on time and everything was great including the staff"
Punti positivi: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Punti negativi: "The food was okay, not that great."
Punti negativi: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "The crew were pleasant"
Punti negativi: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Punti negativi: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Punti negativi: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Punti positivi: "Loved this 747! Crew was professional and food was very good."
Punti negativi: "We had a long wait (25 minutes) at the gate because we were early."
This was the best flight I have ever been on. It was such a pleasant surprise that every passenger got a blanket, a pillow, and two whole meals! There was a camera option for the seat back screen where one could see forwards and downwards without a window seat. But the best part was the crew, both on and off the flight; they were so incredibly helpful that I can't say enough good things. Thank you, SAS!
Flight was delayed, changed to a different time and extra stops. Extra 5 hours without food provided on flight at all.
SAS seems to like setting up flights that aren't ready to take off and then causing passengers to have to go through multiple transfers to get to their destination. The transfers also don't include the upgrades you paid for previously if their with a different airline. It is better to pay the extra hundred or so dollars to fly with an actual proper airline like Air France. Expect surprises if going with SAS.
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
Punti negativi: "SAS had simply cancelled the flight and is effectively unreachable for the refund."
Punti positivi: "The crew was very nice , and very comfortable seats ."
Punti negativi: "Everything was great"
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti positivi: "Boarding was easy, flight was smooth and on time."
Punti negativi: "Seats were snug, granted we had the less expensive tickets."
Punti negativi: "We paid for meals that were NOT delivered"
Punti positivi: "Nice crew"
Punti negativi: "There was three hour delay Boarding was chaotic and very bad organizedMain course was good, but poor snack Entertainment program very poor"
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti negativi: ""sporty" landing in Washington :)"
Punti positivi: "The airplane was modern and well kept. The crew were attentive and kind."
Punti negativi: "Nothing - our flight out was great!"
Punti positivi: "The crew were fine and the boarding was efficient."
Punti negativi: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."
Punti positivi: "Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served."
Punti negativi: "It was exceptionally on time. Very informative captain without being chatty. Crew was efficient but not very friendly. Food was tasty and sufficient."
Punti positivi: "Excellent service and food."
Punti positivi: "A good and safe flight"
Punti negativi: "I'm very dissapointed about SAS food-service. One can't get even the simplest Bisquit without playing. Most other companies I fly with serve food for Free."
Punti positivi: "Entertainment options"
Punti negativi: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Punti negativi: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."
Punti negativi: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Punti positivi: "Flight crew was curtious"
Punti negativi: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."
Punti positivi: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Punti negativi: "Nothing"
Punti positivi: "SAS plane, customer service and meals."
Punti positivi: "Nothing"
Punti negativi: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."
Punti positivi: "The food was excellent and the flight was smooth."
Punti negativi: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Punti positivi: "Crew was fine"
Punti negativi: "Never been on an international flight where I had to pay for my own wine. Plus the entertainment was broken and the food was terrible."
Punti negativi: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."
Punti positivi: "The flight crew were very nice and helpful.."
Punti negativi: "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti positivi: "Food and crew were great."
Punti negativi: "The plane was hot and my seat was very uncomfortable."
Punti positivi: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Punti positivi: "That the person with whom I would have shared seats, found one with their party - had all the space...by chance ! The people at the counters are nice."
Punti negativi: "1) I had an empty bottle and asked for water for multiple medications (as I had sprained my foot) thinking the stewardess had a jug of water. She opened a bottle and poured a fifth . I said I had to take many pills (antiinflamatory are three) plus iron and probiotics I take. She told me, holding the used bottle mostly full, that if I wanted more , I should buy a bottle !!!! And put it away !!! How insensitive and inhuman !!! I didn't know she was going to open a bottle !!!! Very insulting !! 2) When another stewardess passed by offering food, I asked what did we have a right to and she (only then) offered me tea or coffee (which should have been offered first). They I asked, as in all other flights (short South American flights and USA donestic) if she gave crackers or nuts to which she unnecessarily gloated pointing to the curtain that there , in economic plus , they had everything free ...insulting treatment and unnecessary information ...just like in my trip to Nice !! Same attitude ...it's probably horrible training courses. 3) you'd think the men and women that speak over the loud speaker would have bothered to learn English ...it was broken English and even sounded like babble to me...so I just ignored it ! 3) again no instructions for transfer as you come out of the plane. Had to figure it out asking cleaners ..as my flight was at night again. People below seem to coincide in that they complain of rudeness and lack of re-direction."
Punti positivi: "Flight was on-time, fast, efficient boarding, on-time arrival."
Punti negativi: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"
Punti positivi: "No problems, great crew, easy check in and on time!"
Punti negativi: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Punti positivi: "Flight was on time, boarding was efficient."
Punti negativi: "No free snack? Come on. What is this, wizzair?"
Punti positivi: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Punti negativi: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."
Punti positivi: "Everything was great! At check-in I upgraded to SAS plus. Will choose that again.comfortable, crew was so nice and friendly. Food was amazing. Made my 10 hour flight great. ."
Punti positivi: "Bottle of water waiting at our seats was a nice touch."
Punti negativi: "Sad that only one soft drink is included although for an overnight flight it was fine."
Punti positivi: "Flight itself was fine, crew was pleasant, landing in Copenhagen was pleasant"
Punti negativi: "We arrived at Berlin-Tegel two hours before our flight, as is generally recommended for air travel... to find that there was no one working to check us in to our flight, and no option for automated boarding passes. We had to wait for a half an hour before a desk attendant for SAS showed up to begin checking people in specifically for our flight. We were told by floor staff that desk staff usually don't even arrive until two hours before the flight they are supposed to check in. Then when they arrived we were told we had been waiting in the wrong line (priority) and had to get at the back of the regular line. There were no signs, so we had no way of knowing this. Then someone else told us one line was for if you already had your boarding pass, the other was for if you didn't: luckily we had chosen the right one, but a bunch of other people had to move again. One passenger mentioned to staff that it would really help if there were signs (there were monitors, but they were blank) but she was ignored. The line was massive and there was only one desk agent, so it took a long time. Anyway by the time we finally got through security we only had 20 minutes before boarding. I don't even know how everyone else behind us made it onto the flight, or if they did. At our gate there were literally ten seats in the waiting area. So of course everyone waiting for our flight was clustered around, standing awkwardly, and couldn't help blocking all the walkways. Then when we thought we were finally boarding the plane we just got onto a shuttle bus to go all the way across the airport to where our plane was waiting. Overall, pretty ridiculous. I have not flown out of Tegel before so I'm not sure how much of this fiasco was the airline's fault and how much was due to the airport itself. But we were very frustrated by the time we finally took off, and will probably avoid both (Tegel and SAS) in the future if at all possible."
Punti positivi: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Punti negativi: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."
Punti positivi: "Crew was very pleasant. Short flight, so no food was served."
Punti negativi: "Seats are a little tight."
Punti positivi: "The flight staff was fantastic!"
Punti negativi: "Norwegian gives you nothing on international flights. We got no meal, no blanket, no pillow, and no leg room. The flight attendants never came by to give out drinks, or even to take trash. We could not even get a glass of water. They were not concerned at all with whether we had a pleasant flight."
Punti negativi: "I was bumped off. So I liked nothing about that SAS flight."
Punti negativi: "My computer/media screen did not work the whole trip, nor did audio -just heard loud screeching when I plugged in my headphones. Also, the seats were very uncomfortable. Additionally, I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Punti positivi: "The spacing was good Sanitary with every Air Canada airplane I’ve been in was good Lighting felt cozy"
Punti negativi: "Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right"
Punti positivi: "I booked an aisle seat and they did not honour it at checking"
Punti negativi: "Everything."
Punti negativi: "Problems with the emergency lightning caused the flight to depart two hours late"
Punti positivi: "NA"
Punti negativi: "The flight did not wait for me due to the 1st flight delay."
Punti positivi: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Punti positivi: "Crew was friendly and boarding was fast and easy."
Punti negativi: "My luggage did not arrive with me."
Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"
Punti negativi: "Seats for connecting flight were given away before connecting flight boarded and rescheduled flights didn’t provide purchased level of service"
Punti negativi: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."
Punti positivi: "Easy comfortable flight from yvr-sfo. Landed early do can’t complain."
Punti negativi: "Lost luggage!"
Punti positivi: "I was put on hold for a flight that went 2 hours earlier. Almost no waiting at all and staff was very helpful! This only works if you just have carry-on baggage. Everyone was concerned to get me to the flight on time from Checking-in to boarding! Also they were taking care of my backpack that didn't fit in the storage because it was full already. Thank you! I will definetly choose AirCanada again in the future!"
Punti negativi: "Boarding desk woman was really cranky. Telling passengers to remain seated unless their zone wasn’t called. On board WiFi didn’t work so no entertainment. Hate that I have to pay extra to get normal leg room. The standard seats are brutal and the paid seats not much better."
Punti negativi: "A bit cold on the flights and the first two legs of the flight you had pay for blankets."
Punti positivi: "Nothing"
Punti negativi: "Getting charged Air Canada rates for Air Canada Rouge comforts. 9 plus hours with zero entertainment. Basically stealing money. If this is the service offered should be at cheapo airlines price."
Punti positivi: "Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport."
Punti negativi: "Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough."
Punti negativi: "Terrible service in checking luggage in at Grenada airport. Not the fault of Air Canada"
Punti negativi: "Crew didn't respond when I pressed call button."
Punti negativi: "Flight was delayed"
Punti positivi: "the pilot did a great job. the crew was nice."
Punti negativi: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."
Punti positivi: "We arrived safely."
Punti negativi: "Most uncomfortable plane ride I've ever taken. No food offered at all - everything was by purchase only. No entertainment system at all. Had to stop halfway to refuel."
Punti positivi: "Flight Attendants went out of their way to treat us like customers throughout the journey. Something other Western airlines have completely forgotten how to do."
Punti negativi: "flight was delayed getting into the gate by another Air Canada flight that was at the gate still. Almost caused me to miss my flight to Houston when I arrived in Toronto. Very bad since my layover in Vancouver was a very long 7 hours. Once in the airport, the help there was minimal and not very friendly."
Punti positivi: "On time"
Punti negativi: "No food or entertainmet."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti positivi: "Crew quite courteous and helpful. Smooth flight and landing. Pleased overall."
Punti positivi: "Airbus 787"
Punti positivi: "Check in and out is very smooth."
Punti negativi: "The long layover."
Punti positivi: "I paid a nominal fee to get an exit row. I have a perpetually sore hip and I had a pain-free flight."
Punti negativi: "Pressed the service bell mutiple over 30 minutes, no one came. Had to get out of my seat and walk to the back of the plane where I found all the attendants having a chat. Not even a sorry from them."
Punti negativi: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Punti positivi: "Crew was great and offered a second drink service, which seems rare these days. Food was very tasty, even if I had to buy it myself."
Punti negativi: "We started boarding too early and the service crew had not yet completed their tasks. Thus, we were standing in the jetway, not moving, for about ten minutes."
Punti negativi: "flight attendant burned my stomach and belly ,she fck lazy gave me and put a broken cup of hot tea into another good cup instead of threw that broken cup away and should give me only one good tea cup , so the fluid drained out between two cup, and fck burned me . How the stupid she is !!! After that they didn't come to ask me anything until i come to show them and complained , and requested a report. I got a picture and all evidence to show .i swore that its fck hot and burned me too...ooo....bad !!"
Punti negativi: "I needed to sleep ( it was 1:00 am in the city I originated from) and in the smaller plane the seats barely reclined and it was hard to get comfortable, let alone sleep."
Punti positivi: "Flight was Okay"
Punti negativi: "On a clearly international itinerary, had to go through security and customs in Toronto AND Vancouver, despite no need to leave secure area on flight through to Vancouver with final destination Seattle."
Punti positivi: "it is on time no hassle every things is smooth"
Punti negativi: "Horrible to say the least"
Punti positivi: "One person assisting passengers whose flights had been canceled was gracious and skillful."
Punti negativi: "My flight, 370 was canceled. Initially, one of the AC staff at customer service was overwhelmed and impatient. The next flight was delayed by about seven hours. My baggage didn't arrive in Toronto. I found it extremely difficult to learn where the baggage could be, spent hours on hold with Air Canada and then Dynamex, and waited four days to receive my bag. I was with about 100 people at a summer camp. The staff created a funny skit about AC, Dynamex (sp?) and the endless "your call is important to us" tape recording. I understand that flight plans must be canceled and changed due to weather, but AC relies too heavily on automated "service.""
Punti positivi: "The food on Air Canada is horrendous. Bring your own food! The crew was very nice."
Punti negativi: "The Montreal airport is a zoo. I hoped it would be better than other places because it's smaller, but it wasn't. And I didn't fill out the correct customs form. The crew said that we should request a form from the USA if we were Americans, so I did. I have filled out that form many times, so I felt fine--until I got into the Customs area of the airport and learned that I needed to fill out a Canadian form too. So I had to do that before picking up my luggage. You would think that an Air Canada crew would know which forms I had to fill out and give them to me or at least ask questions so that I could be prepared when I went into the incredibly complicated maze to go through customs."
Punti positivi: "Modern plane, space, good service"
Punti negativi: "The pasta was not good and the piece of sugary bread for breakfast was also not good."
Punti negativi: "The seats were VERY cramped, especially for an overnight flight."
Punti positivi: "Staff was friendly"
Punti negativi: "Uncomfortable seating"
Punti positivi: "The staff were apologetic and understanding. Everyone felt bad for the staff because they had nothing to do with the nightmare."
Punti negativi: "Not only that I missed my connecting flight, when I was actually able to board 24 hours later the boarding experience was a complete nightmare with long lines and completely disorganized boarding system. I am curious to see whether I will get compensated for the missed hotel accommodations in Amsterdam. Keeping my fingers crossed. All to say, my last trip with Air Canada."
Punti positivi: "Food was mediocre. Clean."
Punti negativi: "The flight attendants were late, delayed boarding."
Punti negativi: "not much in the way of movies."
Punti positivi: "I lucked out and got an isle seat"
Punti negativi: "The flight attendants seemed confused and very unorganised when serving. Very slow."
Punti positivi: "On time, courteous, great movie selection for the very long flight. Food was decent."
Punti positivi: "flight was smooth and uneventful"
Punti negativi: "none"
Punti positivi: "staff is still largely your best feature..."
Punti negativi: "i seriously miss not getting a real meal especially when I travel a long distance... these pay as you go meal packs really are not attractive and not tasty... surely you can organize a full meal like we used to have even if we have to preorder it and pay for it... everything just feels like a shabby cash grab... and the tv/movie screens are subject to malfunction... tapes get off tracked and make the viewing anything impossible as you can't hear the soundtrack..."
Punti positivi: "Seats were comfortable..."
Punti negativi: "Plane windows were really dirt... staff was a bit rude..."