Trova offerte per voli da Reykjavik a Italia

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "nothing"
Punti negativi: "very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court."

Punti positivi: "Fabulous service"
Punti negativi: "Not a thing"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "The seats were very spacious and we were fed on the flight!"
Punti negativi: "In flight entertainment."

Punti positivi: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"

Punti positivi: "Great crew. Great seats"
Punti negativi: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"

Punti positivi: "Nice crew members. Even though it was a short flight, they served a snack and drinks."

Punti positivi: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Punti negativi: "Te cabin pressure gave us headache. always happens with the A380 though."

Punti positivi: "The crew was fantastic and I thought they handled the issue with the Kosher meals well and very professionally. The entertainment selection was also great."
Punti negativi: "Why did they collect the headphone with so much time left? I thought that I would have enough time to finish a movie but between the excessive announcements and the early pick up, I still had 20 minutes left. Also, I didn't order the Kosher meal, but I was surrounded by it, and the smell was nauseat"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The plane, the crew"
Punti negativi: "Some of the very nice German movies were shown only in German"

Punti negativi: "They made me weigh my carry on, but virtually no one else, despite the fact that my bag was the same size as most and smaller that others! I honestly felt like one of the gate agents were picking on me."

Punti negativi: "Voli in ritardo"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "The Lufthansa service in rebooking."
Punti negativi: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."

Punti negativi: "There was no drink service because of “turbulence”. I did not notice any turbulence."

Punti positivi: "Crew, food and comfort was good"
Punti negativi: "Nothing"

Punti positivi: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "All flights cancelled. Stuck overnight."

Punti positivi: "Happy to watch the World Cup Final while the flight was delayed 2 hours on the ground."
Punti negativi: "Before take off, I found a small brown bug that looked similar to a bed bug crawling on my arm. I took pictures of it and alerted a crew member. They replaced my pillow and said sorry... I couldn't stop thinking of the idea of bed bugs crawling on me and my personal belongings the whole flight."

Punti positivi: "the service from boston to frankfurt was flawless, great crew, great entertainment."
Punti negativi: "i was promised the business lounge when i got to Riga because of the lengthy connecting time, i was refused entry and 2 out of the 3 staff were very rude and dismissive. my upgrade included the use of the lounge at both ends of the business class, i understand that it maybe should not of been promised but thats not what happened. i was very tired and ended having to walk round concourse A for 4 hrs with nowhere to go."

Punti negativi: "Troppo freddo"

Punti negativi: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Punti positivi: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Punti negativi: "No access to usb power outlets."

Punti positivi: "Timing"
Punti negativi: "Entertainment"

Punti positivi: "Easy boarding. Nice crew. Good leg room"
Punti negativi: "The seat was so hard and my seat back was broken so I could not recline. I paid extra for these seats and it was not comfortable."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti negativi: "Plane was old and had no in flight entertainment"

Punti positivi: "The staff were all super helpful and friendly! Pleasure to fly with!"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "All around service"
Punti negativi: "That I had to get off of the plane."

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti negativi: "Friendlier crews"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Crew were excellent"
Punti negativi: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Punti positivi: "Crew was great, very responsive and hospitable!"
Punti negativi: "more lunch choices, especially choices without dairy products."

Punti positivi: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Punti positivi: "Seat was comfy and spacious for economy class"
Punti negativi: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Punti negativi: "Too hot inside the aircraft"

Punti negativi: "Staff rude and short"

Punti negativi: "Troppo ritardo"

Punti positivi: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Punti negativi: "the headrest is hard. Apart from that- all was fine"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Punti negativi: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Punti positivi: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Punti positivi: "Quick flight"

Punti positivi: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Punti negativi: "Less legroom, storage space, bad food, few movie options."

Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Punti negativi: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti positivi: "Shirt flight but well catered, boarding was efficient and quick."
Punti negativi: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Punti positivi: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Punti positivi: "The seats seemed to have more space on this plane which was nice."
Punti negativi: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Punti negativi: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Punti positivi: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Punti negativi: "Flight was cancelled."

Punti positivi: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"

Punti positivi: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Punti negativi: "Cramped seating."

Punti positivi: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Punti negativi: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Punti positivi: "Nice to have a wrap for the snack."
Punti negativi: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Punti positivi: "The crew were hardworking, responsive, conscientious and friendly"
Punti negativi: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Punti positivi: "Sandwich was incredibly tasty (although not much filling)"
Punti negativi: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Punti positivi: "Food was just fine, movie selection very good"
Punti negativi: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Punti positivi: "Service, technology"
Punti negativi: "Could not print by boarding card and was not allowed to board in Amsterdam"

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: ".Very much on time with pleasant service."
Punti negativi: "Can nit find much fault fir a short run!"

Punti positivi: "Lovely staff, good food, great movies."

Punti positivi: "Good flights. Good prices."

Punti positivi: "Consistently high standards"
Punti negativi: "Nothing"

Punti positivi: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Punti positivi: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Punti negativi: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Punti negativi: "old plane, tight and uncomfortable"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Everything - Checkin, crew, food, entertainment"
Punti negativi: "Nothing"

Punti positivi: "Jet airways flight till mumbai"
Punti negativi: "Poor legspace in Klm flight till Amsterdam"

Punti positivi: "Same as above"

Punti positivi: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Punti negativi: "Quite bummed that the flight didn't have wifi / USB):"

"The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into."

Punti positivi: "Coffee/water complimentary regardless of class. 45 minutes in the air."
Punti negativi: "Very small plane. No USB."

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti negativi: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."

Punti positivi: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Punti negativi: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."

Punti negativi: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Punti negativi: "Super critical, the plugs are really difficult to use."

Punti negativi: "We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier."

Punti positivi: "Great crew"
Punti negativi: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"

Punti positivi: "Didn't seem to take long. Crew was friendly. Landing was great."
Punti negativi: "I assumed we got a meal, but perhaps I'm mistaken there."

Punti positivi: "tutto"

Punti positivi: "Crew Flight delayed. Said 30. Actual 1 hour"
Punti negativi: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"

Punti positivi: "Small airplane"
Punti negativi: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."

Punti positivi: "Flight was on time with friendly crew"
Punti negativi: "Backup plane from the 90s had broken entertainment system"

Punti positivi: "Nothing"
Punti negativi: "We will never fly SAS again, it was a horrible experience"

Punti positivi: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Punti negativi: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."

Punti negativi: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"

Punti negativi: "Only one free soda. Beer and wine for a fee."

Punti negativi: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."

Punti positivi: "Only that it was the shorter part of the trip."
Punti negativi: "Seat was tight and did not recline at all. Back was killing me. Flight attendants came across as rude the way they spoke to the people. No entertainment at all. Not even water was offered."

Punti positivi: "Easy boarding"
Punti negativi: "Seat width"

Punti positivi: "Good flight."
Punti negativi: "Nothing."

Punti positivi: "I am vegetarian with no egg fish or meat. I didn't get any choices"

Punti negativi: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."

Punti positivi: "The flight crew was courteous and professional. The seats were comfortable."
Punti negativi: "The flight came in a little late. However, the plane was nice."

Punti positivi: "There was nothing positive in this experience. Oh, the flight was safe and no one was injured?"
Punti negativi: "Charged for checked bag on international flight. Late departure. Only food was a small cup of water on a 3+ hour, lunch time flight -- not even a bag of pretzels. Late arrival with short connection and flight attendant directed us to wrong gate. When we reached final destination, only one of two checked bags showed up."

Punti negativi: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"

Punti negativi: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."

Punti positivi: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Punti negativi: "Smooth flight."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti negativi: "No food or entertainment on the short flight ght"

Punti positivi: "Timely or even earlier arrival. Generally, very good experience"
Punti negativi: "NA"

Punti negativi: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."

Punti negativi: "Bag drop line was over 45 min. Only 2 attendants. Flight was late taking off. Baggage fee was outrageous. Site said 1 free bag, but that is carry on only. Checked bag was €70!!!! The flight was only $85."

Punti positivi: "crew was really nice and efficient"
Punti negativi: "no complimentary beverages"

Punti positivi: "New airbus with good entertainment screenset clean"
Punti negativi: "Delays on boarding (on departing as well as returning home) Damaged luggage"

Punti positivi: "Great service overall. Will definitely use again!"

Punti negativi: "Staff was not properly trained in flight protocols."

Punti positivi: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"

Punti positivi: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Punti negativi: "I understand coach is coach, but it was a little tight for my height."

Punti positivi: "Short flight, friendly crew."

Punti positivi: "everything except"
Punti negativi: "food."

Punti positivi: "Bottle of water waiting at our seats was a nice touch."
Punti negativi: "Sad that only one soft drink is included although for an overnight flight it was fine."

Punti positivi: "as advertised - premium economy"
Punti negativi: "no complaint or concern"

Punti positivi: "short - efficient"
Punti negativi: "no problems"

Punti positivi: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."

Punti positivi: "No delays, early landing which made my 50 minute layover seamless."
Punti negativi: "I have no complaints"

Punti positivi: "There was a good choice of movies to watch while in flight. Boarding was quick and easy and all of the crew members were very nice. The woman I was sat next to was very quiet and was very nice and courteous. All in all a pretty good flight"
Punti negativi: "The seats weren't very comfortable, but then no seat is comfortable after 8 hours. I can't complain too much. The food was much better than I remember it being ten years ago when I last flew internationally, but still not the best."

"No social distancing on the buses to the plane. no early boarding for 1st class. But staff was terrific in handling delicate situations."

"Flight attendant in Saga class was outstanding!! Could be more current entertainment choices...and wish they had a better business class seat."

"Poor selection of movies. Perhaps 30 or 40 movies available and none of them "new" in the last 6 or 12 months. Seat was fairly hard -- tough for 6 hour flight from Reykjavik to Chicago!"

Punti positivi: "Easy flight, and boarded in the front and back of the plane. Made it easier and faster to get on."
Punti negativi: "They aren’t too clear in baggage charges. I got standard fare, but still had to pay for my checked bag for both ways."

Punti positivi: "AOK!"

Punti negativi: "My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once."

Punti positivi: "Really comfortable plane"
Punti negativi: "Slow boarding"

Punti positivi: "the seat was comfortable"
Punti negativi: "the food"

Punti positivi: "Lots of legroom choice of entertainment"
Punti negativi: "Flight delay. Long walk to gate for departure"

Punti positivi: "Crew seemed okay comparatively to other airlines/crews."
Punti negativi: "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."

Punti positivi: "Great service"
Punti negativi: "Nothing"

Punti negativi: "We were told airport is small and catching connecting flight would be no problem. Landed late which left us with 25 minutes to get through passport control and to the next flight. My mother is 67 and physically not able to run or even walk fast. It was worse on the way there. Arrived in Iceland and our Helsinki flight was canceled. We were rebooked to an earlier flight. We had a hard time catching it. Barely made it! We were not told of any such change. Sure, once I made it to my destination, I saw that I received an email while in the Air! I didn't have internet access en route! I won't book with that airline again. We almost didn't make our connection and weren't given any explanation. They should not assume that everyone has Wifi access once they leave their home country. I had to run ahead to let them know that we were indeed present and wanted to get on that flight. My mother struggled to follow me. I thought that it would be a good route to go, given that we make the trip to Finland to see our family. But it turned out not to be the case. Very disappointed."

Punti positivi: "Always straight forward no frills fuss. I like the seating, but there could be more variety in entertainment."
Punti negativi: "Flight was delayed and no info was given why though we assumed it was because the same reason every other flight was delayed. Ground crew did a pre checkin so that helped speed up process."

Punti positivi: "Comfortable seats. I slept the whole flight!"
Punti negativi: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"

Punti positivi: "It was a short flight"
Punti negativi: "The seats were old and worn. Smelly."

Punti positivi: "We saw Greenland from the plane with the glacier, very nice! Comfortable plane!"
Punti negativi: "The hostess we’re not friendly..."

Punti negativi: "Didn't even know there was a ticket of this type. It was a good price, but when I went to check in on the return flight I was charged ~ $95 for a luggage item. Not a bad trick. On the other hand, not very nice either. They also didn't allow to take the guitar on-board due to a short & full flight saying the above part was too small. When I got on however, there was clearly room there. It could have been human error, but still disappointing nonetheless. They said there would be no track so it should safe, which it was, but it was left out in the rain for a minute or two so the soft case was somewhat wet. I don't think any permanent damage occurred."

Punti positivi: "Plane was clean."
Punti negativi: "Booked a mid day flight 9 months in advance to avoid a red eye flight. Flight changed 3 times during the 9 months, to a red eye flight. We ended up losing one day of vacation time and the cost of the room due to the delay. Due to flight change seat selection was altered and pre-flight check in could not be done. This results in each bag costing $70 instead of $50 if done on-line. The check in at both locations was unlike any other airline and just an overall disappointment. The next time I travel to that beautiful country I will try WOW Airlines instead. It can't be any worse."

Punti positivi: "Good legroom."
Punti negativi: "2 late evening flights booked with Icelandair. BOTH flights were then cancelled, leaving us with an extra 2 nights of unplanned stopovers. Today’s flight then departed a further 90 minutes behind schedule. Can’t comment on the food - didn’t feel like paying Icelandic prices for the last time."

Punti positivi: "The price of the flight."
Punti negativi: "A 2 hour layover turned into a 6 hr layover. Delays were announced 30 minutes at a time. They are flying so many flights thru Reykjavik that there isn't room for all the people. The weather was perfect, but a number of flights were delayed for various reasons. People were lined up everywhere, there isn't enough gate space, people just fill the hallways. The cafeteria ran out of bread for sandwiches given so many people needed to eat during the delays. In the future, I will look to avoid IcelandicAir flights thru Reykjavik despite the attractive price. They haven't scaled the airport to handle the traffic they are bringing in."

Punti positivi: "Inexpensive ticket. Boarded and left right on time. Small, crappy plane (757=200). It was so old, there were still ashtrays in the back of the cabin!"
Punti negativi: "The D gate area for check-in is a zoo, and we saw more than one couple looking for the correct gate. We were charged a bag fee of $77. IF one goes on line 36 hours before you can get if for $55. We were unaware that the bag wasn't included (our bad, of course), but when we pointed out that on Iceland Air check in there was NO place that asked for bags?? They said it was our fault for not "reading the fine print". We can only check in 24 hours in advance, so WHO would think to "manage trip"...36 hours in advance?? Especially in rural Iceland which is where we were 36 hours ahead of time. We would have gladly paid the discounted rate for the bag, but no on was willing to help us with that, so we got soaked for $77 and were told to take our concerns to Iceland air customer service."

Punti positivi: "The seats are wide with plenty of leg room. The crew is lovely and come around offering water many times throughout the flight (no food is included though)."
Punti negativi: "The boarding process was very long In Iceland. They asked us to line up about 15 minutes before they started checking boarding passes Then, they made you wait for an extra ten minutes until they opened the doors to get on the bus, which was parked outside the door the entire time. Once we got on the bus we had to wait another ten minutes until it pulled away from the gate. Took about 35-40 mins from the time we got in line until we sat down in our plane seats. My friend’s tv screen stopped working after 15 minutes so we had to share mine for the rest of the 6 hours."

Punti positivi: "Direct flight"
Punti negativi: "There is only a serve of drink, headset need to pay"

Punti positivi: "Legroom is above average, but at expense of seat comfort. Food is good but expensive. Crews were attentious and courteous, but not a strong differential from other airlines. Entertainment was good and easy to access."
Punti negativi: "Boarding in all of our 4 flights was chaotic and a combination of lack of organization from Icelandair and discipline from passengers. Space for boarding is scarce and confined. And when they call half of all passengers of a full 757 or 767 to board at the same time... the law of the jungle is stablished. Even with just a little more effort and organization from the airline it would be possible to make this a better experience for all passengers. Be aware of what you are told when you buy your tickets. They sold economy tickets to us and then charged a lot for bags telling us our tickets were economy light, even with their own receipts or tickets not mentioning anything about light on them."

Punti positivi: "Crew members were courteous"
Punti negativi: "Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp"

Punti positivi: "I need a cheap flight and at the time that was my best bet. Didn't have a bad time but next time I will fly direct from the US."
Punti negativi: "Seats were so so, leg room was barely substantial. Iceland is expensive even on a layover. Layover was a bit more excruciating on the second leg."

Punti positivi: "I'm a European tour and booked a flight from Reykjavik to Amsterdam, I received an email to make an offer to upgrade and I quickly jumped at the chance. I received an email 2 days prior to departure that my offer was excepted and I would be upgraded to economy comfort. Economy comfort is between First Classe and economy and the cool thing about it is that you get treated as if he had a first class ticket. I had access to the lounge which was amazing, the spread out was wonderful he sat in the choices plentiful. Reykjavik is a small airport therefore it's a busy airport, what do you economy comfort I was able to use the saga class lane and I checked in less than five minutes whereas the regular lane was backed up. I was able to board along with first-class passengers and the lane was short which I love. Overall it was a great experience and Icelandair will make you a trip even better if you fly with them first class or economy comfort. I highly recommend them and I am definitely flying with them again."
Punti negativi: "The breakfast menu was limited but since I had the economy comfort upgrade,it was free so I can't really complain since I had the economy comfort upgrade."

Punti positivi: "Again, the crew was very gracious and accommodating"
Punti negativi: "The airport in Iceland is atrocious. The worst experience I have ever had in a terminal and boarding. It's hard to believe that there are so few seats at each gate and with several very large flights leaving from one small terminal and all within a few hours of each other it was extremely crowded and very hard to get to any amenities. We had to sit on the Floor!!! Then the boarding was a joke. The line was long and slow and we had to get on a bus and go out to the plane which was very awkward and slow. The bus was packed and very uncomfortable and the smell of diesel was nauseating. It seems like if they are going to accommodate so many large international flights that they would figure out that their infrastructure really needs some upgrades. Can't imagine what it would have been like if the weather had been poor which of course it often is in Iceland! Also, going to Europe, we received a couple of meals and on this flight no food was served. The food they did offer was over priced."

Punti negativi: "Our seats were reassigned at the last minute (upon boarding) to seats that couldn't recline at all. The people in front of us could recline their seats fully, giving us no room whatsoever to move. We had no room to even rest our heads on the table or cross our legs. It was very uncomfortable. Had I known the seating was so uncomfortable, I would not have flown this airline. These were not the seats we selected earlier, so we were taken by surprise at being given such terrible seats and offered no options. I will not fly this airline again."

Punti positivi: "In flight movie choices for my seat was good."
Punti negativi: "The seat next to.me that my husband sat at did not have good movie choices. We bought our tickets 14 months in advance, but my husband was put on standby for over booking. Customer service bumped another passenger to get my husband and I seats on the same plane, but based on the chaos at boarding they did that a lot. Many people were told at boarding, even though they were given a ticket they were now on stand by...lots of unhappy people. The food was a DRY sub sandwich with one pice of cheese and one piece of turkey, and a cup of water, what I imagine is barely better than prison food."

Punti negativi: "To whom it may concern, In the last week I have flown Iceland Air three times. In fact had it been up to me, the first time would have been the last. But due to family traveling, our plans were set. So listed below is the detailed description of my horrible travels with your airline as well as all the added expenses it cost me. Due to all of the misshaps with Iceland air I have had in the last couple weeks, I made sure on my returning flight to check in and pick the seats for myself and the family member I was traveling with for my returning flight from Gatwick to Iceland. However when we got the gate, my ticket dinged because they had moved my seat from next to my family to the back of the plane, because they over booked the flight. This has been a disaster only because of this airline. Next time I plan on using British airways, the flight I took with them was amazing and effortless on my part!"

Punti positivi: "Size of the Reykjavik airport."
Punti negativi: "Not enough space for legs in the economy class. The chair back support was not working correctly ( couldn't be blocked in the reclined position). Very uncomfortable chairs overall. No food included in the price of a ticket for such long flight? Poorly organized and managed departure process. The passenger next to me was sick looking. He was coughing loudly and frequently all the time during that flight. For more then 7h of the flight no flight attendant demonstrated ANY interest or offered any help. Furthermore when his female companion (wife?) asked just for cup of water so he could get his meds at the beginning of the flight they were told to wait for the regular service to start (what took app 30min). So overall my impression of the Icelandair service is no more then just O'k."

Punti negativi: "Entertainment needs an upgrade"

Punti positivi: "We normally really like flying Icelandair and enjoy the ability to have a stopover in Iceland. The crew is always very nice and this flight was no exception."
Punti negativi: "The plane, or at least our section of it, was very warm. We were near the doors between Business Class and Economy, so we were expecting it to be even a little cold, but it was so warm that I was in a tank top the entire flight. The boarding process in Reykjavik was very odd, even for them. There was just a door in the wall under our gate # and without warning it was opened and everyone just got up and went through it. There was no announcement. Apparently the checkin desk was upstairs. We then waited 20 minutes in line, before they finally started boarding us int he order we were queued - again, no announcement."

Punti negativi: "No complimentary food or snacks on a 6 hour flight? I've never heard of this before. I've had snacks on even a 2 hour flight with other airlines. This is especially unacceptable and inconsiderate considering that due to the airline's carelessness passengers who had a connecting flight (same airline) arrived to the layover later than scheduled with only 30 mins to spare we had no time to pick up food. Only to use the restroom. So my boyfriend and I were forced to spend ~$12 on a soggy ham and cheese "baguette" and pringles on the flight. Service and attentiveness was subpar. Landing was disastrous and would have been traumatizing if it was my first time flying. I along with surrounding passengers nearly jolted out of our seats and had to brace ourselves as the wheels bounced off the ground trying to graze the pavement."

Punti negativi: "It took three attempts to land. First Manchester, then Liverpool and finally (after declaring a fuel emergency) back at Manchester. Everyone knew a storm was brewing so why didn't the plane have extra fuel on board in case of a diversion?"

Punti positivi: "I liked the in flight movie selection."
Punti negativi: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."

Punti positivi: "Quick, efficieny, comfy and they really treat the kids well."
Punti negativi: "Delayed baggage reclaim at Gatwick and long immigration lines."

Punti positivi: "The entertainment was great. It made my 8 hour flight bearable as I had something to watch/listen to."
Punti negativi: "I must have had some bad luck because I was sitting next to an Icelandic man who was incredibly chatty and intoxicated. I kept wondering when the flight would cut off his consumption because throughout the entire 8 hour flight, he ordered drink after constant drink. Two wine bottles and countless vodkas. The amount of his drinking added to his rude behavior and he spoke very ignorantly and blatantly rude about my home country. I was discouraged when no staff member cut him off or asked him to behave respectfully. It was a very uncomfortable flight."

Punti negativi: "I understand that businesses must expand, and that is no different with the Keflavik airport. In routing passengers through the airport, there were listings for Canada/UK, and US/All Passengers. It was unclear whether this signage was meant for "flights" or "passport." It was actually for "flights" meaning, if you are taking a flight to Canada, use this line; for US flights, use that line. However, many people, myself included, mistakenly assumed that the signage was meant for passports, in other words, US passport holders use this line; Canada/UK passport holders, use that line."

Punti positivi: "nothing, but previously I've had great experience with this airline"
Punti negativi: "They cancelled this ticket. I was unable to make a flight on the first ticket due to a business partner being ill (blood pressure issues). I then purchased a premium economy comfort ticket for the next day, also on IcelandAir, which was TWICE the cost of my original deal yet they would not honor my ticket. It really was quite disgusting and handled very badly. There was a medical situation that cost me far more than and then they would not honor my ticket to Manchester, so I had to fly WOWair to Bristol UK instead."

Punti positivi: "clean cabin"
Punti negativi: "Tiny seats (average sized male here - trust - they are tiny) All food is charged (not a single piece of free food was offered; $8/sandwich) Lost luggage - I've never dealt with airline personnel (in person & over phone) that displayed such a level of apathy. Compensation ceiling: $99. They apologized about the incident as if they were sorry that it was raining that day - not losing 2 pieces of luggage and not having any means to track them. Check-in personnel: They only gave me a single luggage tag for 3 pieces of luggage - they should have given me 3. Would have made tracing lost luggage easier. Employee @ IAD told me that if I didn't show up at the boarding gate 40 minutes prior to boarding that they would remove my luggage from airplane and that I could risk losing flight (wtf?). Icelandair is one of the worst airlines I have ever flown. I highly recommend looking elsewhere. They may offer rates 20% cheaper than other major carriers, but that discount accompanies a steep price. It's an airline run by inexperienced, lackluster, apathetic staff who, frankly, have no business operating an airline. If your options are flying with a major carrier vs Icelandair - and the price difference is a few hundred $: pay the extra money; you'll be glad you did. Icelandair's prices are not low enough to justify all the discomforts and liabilities which accompany them. Look elsewhere. Keep this in mind: I'm a seasoned flyer. This airlines barely ranks one notch up from Ryanair."

Punti negativi: "Avoid if you prefer being able to sit down."

Punti negativi: "The boarding process was very poor. There were at least 4 US-bound international flights crammed into a tiny corner of the airport, all trying to board simultaneously (Denver, Chicago, Boston, Seattle). There were hundreds (maybe a thousand) of people standing shoulder to shoulder trying to get to their gate. There were few, if any, overhead announcements to inform passengers of the boarding status. There was no organization to the boarding process. We didn't board by group, zone or row, so it was a free-for-all on the plane. This led to very long boarding times. I think the boarding situation was actually dangerous. If there had been a fire or an emergency in that boarding area, there's no way those several-hundred passengers would be able to exit the area safely."

Punti positivi: "The flight was on-time and arrived on-schedule. Iceland Air provided e-mail updates regarding the schedule of the flight prior to departure."
Punti negativi: "Reykjavik airport (KEF) is much too crowded and there are not enough seats for passengers in the waiting area. The boarding onto the plane was disorderly and no announcements were made to provide directions. If you fly to Europe from USA, avoid Reykjavik. Iceland Air charges extra for snacks, headphones, and seat assignments. Even after buying "discount" tickets, the extra charges boost the cost to the same as all the other airlines. The plane only had two bathrooms on-board so there was a line during the entire six hour flight."

Punti negativi: "Dear Seema, We spoke just now. I had booked a flight from Reykjavik to Stockholm (via Copenhagen) through Kayak.com for 2 passengers, Tushar Kamat (myself) & Priyanka Kamat (my wife). I had indicated a travel date of 6th Oct during my booking, but for some strange reason,, the ticket got issued for 4th Sep (yesterday). My credit card also got charged for the full amount and I received an e-ticket yesterday. Later during the day yesterday, I received a mail from Flight Network (which I guess is the travel portal used by Kayak.com) stating that the 1st leg of the flight (Reykjavik to Copenhagen) on 4th Sep got cancelled. The mail from Flight Network is appended in the mail below. Firstly, my travel date was never supposed to be 4th Sep, and it was always supposed to be 6th Oct, since I am still in India and have not even started my Scandinavia trip. Secondly, since the 1st leg of the flight was cancelled by the airline, the 2nd leg made no sense for me anyways, since my end destination was always supposed to be Stockholm, and not Copenhagen. Since the cancellation has occurred at SAS end (and even the incorrect booking date seems to be an error not at my end), I would request you to organise for a full refund of the Reykjavik to Stockholm flight fare for me & my wife to me. This amount was charged to my credit card by Kayak.com so would appreciate it if you could either get the full amount refunded to my credit card, or organise for the amount to get transferred online to my bank account. I would look forward to your prompt response. Thanks, Tushar"

Punti negativi: "Seat 8G does not have a window."

Punti negativi: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."

Punti positivi: "Nothing to like except that we finally got here."
Punti negativi: "Late departure. Not enough fuel in plane so had to refuel in Minneapolis. Even with headwinds, there should have been enough fuel put into the plane to complete the trip. They stopped in at an airport that was experiencing thunderstorms, and while we were refueling, our plan was struck by lightening and then had to to be examined for damage before continuing on. We were on the ground, in the plane, for a total of 4 hours, waiting. Finally were advised that the crew had "timed out" and could not fly any more that day, so we spent the night and all the next day sleeping on the floor in the airport. Icelandair was not at all prepared for such a situation. Situation was somewhat chaotic with incomplete and inaccurate information given to passengers. Very poor communication on the part of Icelandair, or whoever they contract this function to. We expected to be able to leave the airport the next morning, but were told that the flight would not leave until 5 p.m. Then they changed the time to 8:20 p.m. but didn't announce that. Then that flight delayed until 9:00 p.m. We finally got off the ground a little after 10:00 p.m. On top of all this, many passengers' entertainment systems did not work, and this made for a very long and frustrating flight. Not good, Icelandair."

Punti negativi: "Our plane was diverted to refuel - after an hour and a half of increasingly cryptic and contradictory communications while sitting on the ground, we were removed from the plane and given cots to sleep on the airport floor. No staff present to provide information, no communication by email, noone available by phone, no updates on the website, vague rumors from another airline's staff of a "possible flight" the following evening.....no idea how/when we'd get back to Denver. We got a car and started driving...huge vote of no confidence in Iceland Air, its equipment and staff."

"+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo."

"all pleasant"

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti positivi: "I was upgraded to first class because the flight was not full. So that was truly a blessing! And the service was great!"

Punti positivi: "It’s ok"
Punti negativi: "Timing and food"

Punti negativi: "Cibo"

Punti positivi: "Nothing. I was offloaded minutes before boarding by BA without any explanations. The staff was not helpful in any way. BA is suggesting either non recept of payment or credit card fraud. Both reasons are totally bogus."
Punti negativi: "Proper communication by both BA and local handlers at the airport in Iceland."

Punti positivi: "No"

Punti positivi: "The crew was very helpful. Made sure I was comfortable."

Punti negativi: "Stop losing my luggage and stop charging for food."

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti positivi: "Tutto bene"

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti positivi: "One of the crew used bad words toward one of the passenger ..!"

Punti negativi: "Tempo di off-boarding"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti positivi: "New plane and good service"
Punti negativi: "Delayed 1.5 hours."

Punti positivi: "I liked that the seats were very comfortable and had enough space."
Punti negativi: "I didn’t like that I had to go through security twice once upon arrival and once in London. i also wish I would have booked a different airline so I could have had a direct flight. That wasn’t a problem with this airline though, just my negligence with research."

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "boarded and landed on time. staff was nice."
Punti negativi: "i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!"

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "Very good"

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "All good"

Punti negativi: "same as above"

Punti positivi: "Very room seats."
Punti negativi: "They even charge for water."

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti negativi: "There was no food or movie"

Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"

Punti positivi: "I managed to get onto an earlier flight than anticipated when my original flight to Milan was canceled. The flight went well and service was certainly completely acceptable. I don't recall many details more than two weeks later."
Punti negativi: "The exit row seat available on the rebooked flight was a middle seat, and I can't really complain since I did get the extra leg room I originally booked. I didn't like the length of time I had to wait at Heathrow, however, due to the canceled flight. It was several hours! My apartment rental landlord and I were both inconvenienced somewhat by the late evening arrival when an early afternoon arrival was initially scheduled."

Punti positivi: "fast efficient, lovely crew,"
Punti negativi: "shame B.A. is turning into a budget airline, despite the high standards of service trying to be maintained by the excellent crews."

Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"

Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"

Punti positivi: "It got me where I needed to be with a reasonable seat. I got a arrival card from the flight attendants."
Punti negativi: "The boarding process was not very clear because we were away for the first announcement and then no more details were provided that we heard, so we just got in line. It seemed like nothing was free on board, including water but I could be wrong. If there was free stuff, it was not clear, which is annoying. They gave me an arrival card, but no pen or pencil or anything to write with."

Punti negativi: "The plane was actually about to fly off when it suddenly skidded to a stop. We weren't informed about the reason, but all of a sudden, the plane couldn't take off for over two hours. My family and I ended up missing our connecting flight home. BA tried compensating with food vouchers and rebooking us onto another flight, but our family got split up in the process and we were all assigned to different middle seats."

Punti positivi: "Nice crew"

Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."

Punti positivi: "The staff"
Punti negativi: "We got delayed for 2h. Also,I traveled with BA before and I received an eye sleeping mask and a thooth brush, but this time those items were not provided. The blanket was smelling quite bad."

Punti positivi: "Great crew"
Punti negativi: "Old entertainment system"