|Rotta principale||Copenaghen a Reykjavik Keflavik|
|Aeroporto principale||Reykjavik Keflavik|
Punti positivi: Easy flight, and boarded in the front and back of the plane. Made it easier and faster to get on.
Punti negativi: They aren’t too clear in baggage charges. I got standard fare, but still had to pay for my checked bag for both ways.
Punti positivi: Comfortable
Punti negativi: Nothing
Punti positivi: The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge.
Punti negativi: Better communication between all aspects of the company.
Punti positivi: My seat cushion was out of alignment so not great. But I like the two side seat configuration.
Punti negativi: Boarding is a zoo. Board by row. It’s faster.
Punti positivi: I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it
Punti positivi: Icelandair crew were very hospitable and accompodating
Punti negativi: I have never sat in such a narrow seat. Literally could not put my hand down the side to pull out my seat belt. Two days later I still have sores from where the side of the seats hit my hips. Did not even provide complimentary peanuts.
Punti positivi: Fast boarding and on time
Punti positivi: That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.
Punti negativi: The flight crew could have been a bit more polite
Got assisted to the plane by airport staff as I was in a wheelchair
Punti negativi: Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing
Punti negativi: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me
Punti positivi: Love the 757 fleet of Icelandair. Professional crew.
Punti negativi: Every flight was late and no effort to do anything about it. Flying in the mid 400’s turned a 1hr 40min layover into a run for the connection. Far be it to use more fuel to deliver on your schedule. I’ve been on too many flights where the pilot found the gas pedal to make up for things on the ground to not think this is Icelandair policy and therefore will have a good chance of happening to me again with them.
Punti positivi: AOK!
Punti positivi: Good experience overall, no issues at all
Punti positivi: No legroom
Punti negativi: More legroom and snacks offered
Punti positivi: Seat was comfortable, enough entertainment, staff is super nice
Punti negativi: I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why
Punti positivi: Crew and pilots were amazing. Very comfortable flight.
Punti negativi: Cabin was a little to warm.
Punti negativi: No internet as described. Little leg room. Small seats
Punti positivi: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.
Punti negativi: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.
Punti negativi: Food options
Punti negativi: Food options
Punti negativi: It was too warm. The air above was not cool
Punti negativi: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay
Punti positivi: Clean
Punti negativi: Better organized boarding Snacks (only via purchase)
Punti negativi: Another no go!
Punti negativi: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.
Punti positivi: On time. Good entertainment.
Punti negativi: No free food, limited beverage service, pushy crew.
Punti positivi: Was on time.
Punti negativi: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.
Punti positivi: Crew was great, everything was timely and efficient.
Punti negativi: Even the layover was good. Seeing the northern lights from.the plane was spectacular
Punti positivi: Boarding
Punti negativi: Food
Punti positivi: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.
Punti positivi: Everything was on time, crew was professional, flight was really pleasant
Punti negativi: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.
Punti positivi: The getting Paris France with no delay was great! The crews where nice and the check in with quick.
Punti negativi: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.
Punti positivi: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.
Punti negativi: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!
Punti positivi: Seats not that good need softer seates for long
Punti negativi: Dissapointed that my flight info screen does not rotate and update the screenshots like they used
Punti positivi: Crew are great. Very professional.
Punti negativi: Can’t complain.
Punti negativi: More comfortable seats
Punti positivi: Great entertainment options
Punti negativi: No internet from Chicago to Iceland didn't help
Punti positivi: The crew was very nice.
Punti negativi: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.
Punti negativi: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.
Punti negativi: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.
Punti positivi: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.
Punti negativi: Nothing,
Punti negativi: You have to pay for your food. What’s up with that?
Punti negativi: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip.
But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.
Punti positivi: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.
Punti negativi: Tv unit was broken in my seat.
Punti positivi: crew was verry good
Punti negativi: more pading for the seats
Punti positivi: Yes-yes
Punti negativi: All good
Punti positivi: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.
Punti positivi: Crew was very nice, efficient
Punti negativi: Boarding in Iceland
Punti negativi: Warm bus for the transfer from one plane to the next
Punti negativi: Warm bus for the transfer from one plane to the next!
Punti positivi: Arrived safely
Punti negativi: Warm bus at the Reykjavik airport
Punti negativi: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
Punti positivi: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Punti negativi: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
Punti positivi: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Punti negativi: My TV didn’t work - long flight to have no screen access.
Punti positivi: The price
Punti negativi: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
Punti positivi: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
Punti negativi: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
Punti positivi: The crew was very attentive. They constantly made sure we were hydrated and comfortable.
Punti positivi: The overall experience was okay, no food service and seats were not super comfy.
Punti negativi: More leg space for a long flight and free snacks.