Trova voli economici su SAS

Punti positivi: Everything was pleasant as expected except for one thing, mentioned below.

Punti negativi: 45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know.

Punti negativi: We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier.

Punti positivi: I had a middle row of seats that I was able to stretch out in and sleep.

Punti negativi: Better Food Choices...not everyone likes cheese!!!

Missed flight

Punti positivi: N/A

Punti negativi: I was unable to make it to copenhagen due to missing my connection

Broken down airplane

Punti positivi: The crew were fine and the boarding was efficient.

Punti negativi: The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS.

Punti positivi: Good selection of movies and music. Food was mediocre.

Punti negativi: Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again.

cancelled 1 day before

Punti negativi: SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled.

Delay

Punti positivi: Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better.

Punti positivi: Good service from flight deck and cabin crew. Clean and comfortable

Punti negativi: Take-off was nearly an hour late. No complimentary food and coffee was instant and very average.

Unexpected

Punti positivi: For a middle seat, it wasn’t bad

Punti negativi: The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me.

SAS business

Punti positivi: The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing.

Punti negativi: In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing.

Late

Punti negativi: Late departure. No roof during queuing for loading and rain...

Ok airline, arrogant crew

Punti positivi: On time. Good hardware.

Punti negativi: Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me.

Snow and ice caused out flight to be late. SAS would not let us board.

Punti positivi: Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair.

Delayed Arrival/ No Information

Punti negativi: Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines.

Great Service

Punti positivi: Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane. The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots. Very professional, a high end feel to everything.

I still haven’t made it to my destination.......

Punti positivi: I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that.

SAS in decline

Punti negativi: We were late and my impression is that the crew is not well organized and costed the delay.

Punti positivi: On time

Punti negativi: Nothing