Better quality control of food - one of the baby tomatoes served in salad had a hole made by an insect. Showed it to staff and they offered a replacement. But they need to make sure it doesn't happen again with other passengers.
Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti negativi: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Punti positivi: "The crew was just fine."
Punti negativi: "Checking on the cleanliness of the toilets frequently"
Punti positivi: "Crew was a little curt in giving instructions - open that window ma’am"
Punti negativi: "I requested the meal a little later cause I was asleep... but she said not possible. I would e been ok with a cold meal a little later cause I wasn’t feeling well. Would’ve appreciated a little understanding."
Punti positivi: "Entertainment in plan .. airport facilities"
Punti negativi: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"
Punti positivi: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Punti negativi: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
Punti positivi: "Crew was kind, attentive, funny, and engaging. The best."
Punti negativi: "A warning about landing in Dubai, and being put on a bus to the terminal"
Punti positivi: "Great customer service, great and always smiling crew, wonderful flight"
Punti negativi: "the food options need to be more. an option with steamed rice should always be available"
Punti negativi: "More meals during the flight would have helped. Also the snacks had limited variety(most of them chocolate) and not enough fruit available."
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti positivi: "Relaxing Cabin crew were awesome"
Punti negativi: "Not that I can think if"
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti negativi: "Breads must be at least warm. The breads were frozen."
Punti positivi: "The seat was super comfortable"
Punti negativi: "Overall great experience!!"
Punti positivi: "Every thing"
Punti negativi: "Boarding"
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti positivi: "Food"
Punti negativi: "Other Crew woman"
Punti positivi: "Leg room and friendly staff"
Punti negativi: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Punti positivi: "The staff was quite helpful in many ways and checking in was easy with online booking. For an economy flight, the quality of the food was good."
Punti negativi: "I found it difficult to navigate the screen on the airline. Everything else was fine and I am happy with the airline."
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti positivi: "10 out of 10. excellent. 5 stars."
Punti negativi: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Punti positivi: "Next time will try first class"
Punti negativi: "Not a thing"
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti negativi: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Punti positivi: "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
Punti negativi: "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."
Punti positivi: "Cabin crew was courteous. Food was good."
Punti negativi: "Boarding we haphazard."
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti positivi: "It would be useful if Emirates would allow us to reserve the adjoining seat of the 3 (on less than full flights) so that we can have the extra space."
Punti negativi: "personale mediocre"
Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"
Punti positivi: "Emirates service is always top notch. I am proud to fly them!"
Punti positivi: "The flight was superb."
Punti negativi: "Nothing. Will always fly Emirates whenever I get the chance."
Punti positivi: "The entertainment system was really good..."
Punti negativi: "The food was poor compared to other airlines...IE British airlines void us great"
Punti positivi: "Pleasant n Polite crew, good service"
Punti positivi: "Everything"
Punti positivi: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Baggage charge is nothing short of obscene, especially w/ lack of service provided
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti negativi: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Punti positivi: "More or less on time"
Punti negativi: "Outdated aircraft. Flight took longer than usual."
Punti positivi: "Crew was very attentive and courteous"
Punti negativi: "More fruits and non-starchy vegetables would make food more enjoyable"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Lost the luggage"
Punti negativi: "Lost our bags"
Punti positivi: "Good service"
Punti negativi: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Punti positivi: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Punti negativi: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."
Punti positivi: "Swiss is always excellent"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Punti negativi: "The leg room or seat closeness."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti negativi: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Punti negativi: "The temperature on this overnight flight was sweltering Legroom was poor"
Punti negativi: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Punti negativi: "very small seats"
Punti negativi: "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Punti positivi: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Punti negativi: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Punti positivi: "I hope this carrier grows by leaps and bounds. The plane was new & clean, the pilots executed flawless takeoff & landing, the flight attendants were friendly to a fault, the plane left on time & arrived early. Round trip Orlando-Venice was $980 round trip. The only niggling detail was the somewhat limited selection of movies."
Punti positivi: "Very good service"
Punti positivi: "Everything !"
Punti negativi: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"
Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Punti negativi: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."
Punti positivi: "This time I was really happy with almost everything. All crew members were nice and friendly. The food was tasty and plenty. The craft was clean and specious On line check easy and smooth. I paid my extra luggage online too for cheaper then in airport"
Punti negativi: "My tv didn't work at the beginning but after the crew member reset it everything was perfect Thank you Swiss! ❤️❤️"
Punti negativi: "Delayed"
Punti positivi: "Airline services and great time scheduling"
Punti negativi: "Upon arriving to Chicago airport the Chicago airport couldn't get passengers off the plane due to mechanical issue"
Punti positivi: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Punti negativi: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Punti positivi: "Overall very pleased with the airline"
Punti negativi: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Punti negativi: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Punti negativi: "Major delay"
Punti positivi: "The courteous and helpful crew. The food and snacks."
Punti negativi: "The cramped seats and the poor leg room."
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "Comfy seats. Friendly staff. Lots of food and beverage options"
Punti negativi: "The length of the flight. But I don't know how to make it shorter"
Punti positivi: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."
Punti positivi: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Punti negativi: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Punti positivi: "Food, service,"
Punti positivi: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Punti negativi: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Punti positivi: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Punti negativi: "Nothing."
Punti positivi: "Decent food (great chocolate), polite attendants and updated aircraft"
Punti negativi: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."
Punti positivi: "The service , the hospitality and kindness"
Punti negativi: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Punti positivi: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Punti negativi: "N/A"
Punti positivi: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Punti positivi: "Very professional."
Punti negativi: "Great flight"
Punti negativi: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Punti positivi: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Punti negativi: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Punti positivi: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Punti negativi: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Punti positivi: "Atlanta airport was busy and we circled for 30+ minutes, which nearly caused us to miss a connecting flight (customs and all). The Delta pilot was good at communicating with the passengers though."
Punti positivi: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Punti negativi: "Quicker way to get off plane"
Punti negativi: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Punti negativi: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Punti positivi: "The crew was amazing"
Punti negativi: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Punti negativi: "Crew could be on time for work so the flights aren’t delayed"
Punti positivi: "The crew was wonderful, the food was great, the ride was wonderful."
Punti negativi: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Punti positivi: "Fantastic crew!"
Punti positivi: "The crew was helpful and seemed genuinely nice. The seats felt a little narrow"
Punti positivi: "The crew were kind and courteous. The seat was comfortable."
Punti positivi: "The crew was nice"
Punti negativi: "The food"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti negativi: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Punti positivi: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Punti positivi: "Boarding was quick Flight experience was good"
Punti negativi: "Leg space was less Take off got delayed"
Punti positivi: "Entertainment"
Punti negativi: "The plane was hot"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti negativi: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Punti negativi: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Punti positivi: "Everything was perfect and most of all ON TIME Thank you Delta!"
Punti positivi: "Movies"
Punti negativi: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Punti negativi: "No complaints"
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "The airline itself did a good job."
Punti negativi: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "Flight was fine."
Punti negativi: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Punti negativi: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Punti positivi: "I needed to run real fast to the connection flight and gladly got there on time."
Punti positivi: "We got on the plane and it went to where it was supposed to go."
Punti positivi: "Flight attendants were really kind"
Punti negativi: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Nothing really"
Punti negativi: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Punti negativi: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Punti positivi: "That the planes flew and i met my connections and arrived home."
Punti negativi: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."
Punti positivi: "I had a window seat"
Punti negativi: "bumpy flight"
Punti positivi: "The food"
Punti negativi: "No entertainment"
Punti positivi: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Punti negativi: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Seats were super comfortable!"
Punti negativi: "If they use the new business class seat."
Punti negativi: "The food was a little rough"
Punti negativi: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Food service and choice of meals was good. Nice movie and Show selection."
Punti negativi: "The aircraft was dirty the bathroom was not up kept. The boarding process was horrible considering I’ve flown with Turkish Airlines before. The seat was extremely uncomfortable and the passengers were kicking the chair behind me and in front of me the entire time:/ The plane got really cold towards the end of the flight! The crew seemed irritated and we’re talking in the back quite a bit when we needed assistance. I was disappointed with this flight to be honest !"
Punti negativi: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Punti negativi: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
Punti positivi: "The flight crew was friendly and kind."
Punti negativi: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Punti positivi: "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
Punti negativi: "Everything. Customer service is horrible"
Punti positivi: "Nothing is changing, they need to make some adjustments"
Punti positivi: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Punti negativi: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Punti negativi: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Punti negativi: "There was nothing I would need and did not get in this flight. I would definitely use the same airline and recommend to other people as well."
Punti positivi: "The food and entertainment was good. The crew was very nice."
Punti positivi: "Friendly staff, decent meals, comfortable seating"
Punti negativi: "Istanbul airport- needs major refurbishment"
Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "Excellent check-in and in-flight service"
Punti positivi: "Professional and friendly staff"
Punti negativi: "N/A"
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Punti positivi: "friendly people. good food. top notch service"
Punti positivi: "Good food and service"
Punti positivi: "Meal,airplane"
Punti negativi: "A little turbulence"
Punti negativi: "Boarding in Turkey was a bit unorganized. Bathrooms on board could be better and the crew should come pick up the food trays soon after."
Punti positivi: "Great attention and kindness from the attendants"
Punti negativi: "The cabin was very very hot during the flight."
Punti positivi: "Good selection of entertainment, comfortable seats."
Punti positivi: "everything"
Punti negativi: "late boarding"
Punti positivi: "We were happy about everything on the flight. The flight crew was attentive, the food was good, and the baggage came to the pickup carousel quickly."
Punti negativi: "We liked everything."
Punti positivi: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Punti negativi: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Punti negativi: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Punti negativi: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."
Punti positivi: "Good flight service. Nice STAR lounge in Milan"
Punti negativi: "On line check-in does not remember frequent flier info."
Punti positivi: "Absolutely nothing, because it never happened."
Punti negativi: "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."
Punti positivi: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "The crew was nice They handled the delay well so we didn't missed our connection afterall"
Punti negativi: "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."
Punti positivi: "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."
Punti negativi: "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."
Punti negativi: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
We were given water only, it will be nice to have a little snack to go with it There was a lot of delays boarding and taking off
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Very helpful crew. Quick boarding process."
Punti negativi: "Not much leg room, or space in seats."
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "I was between two large men and couldn’t sit all the back in my seat. Eating was a real trick!"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti negativi: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."
Punti positivi: "The crew was friendly. The seating was ok but dirty floors"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "The crew was very nice and efficient, even though there seem to be only two of them."
Punti negativi: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Punti negativi: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Everything"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Seat had spacious leg room entertainment was very good"
Punti negativi: "Voli in ritardo"
Punti positivi: "Crew was excellent"
Punti negativi: "Food was horrible. Breakfast consisted of a dry muffin and an oreo cookie"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Lufthansa is a good company overall. The entertainment system was very good."
Punti negativi: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti positivi: "Great ride in a big plane!"
Punti negativi: "Flight was late and it seemed like every time we turned a corner we had to go through security again! Leg room in economy must be very difficult for a tall person...no leg room!"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "The crew, both in SFO and on board where e excellent. We were well taken care of, in both area's. The service on the plane were top notch, anticipating our every need. The food was yummy and the entertainment great!"
Punti positivi: "Food was great; I appreciate the frequent water/juice service."
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "Good service"
Punti positivi: "Great service. Comfortable business class seats."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti negativi: "Lost a whole day and a half of vacation!"
Punti positivi: "on time Family Check in that the flight was not booked out"
Punti negativi: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"