Trova voli economici per Lapponia

Punti negativi: "Not much help at the airport my luggage was lost"

Punti negativi: "I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket."

Punti positivi: "Nothing"
Punti negativi: "Customer service"

Punti positivi: "Personale gentilissimo!"

Punti positivi: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Punti negativi: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Punti positivi: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Punti negativi: "Movie options."

Punti negativi: "It was late"

Punti positivi: "There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged."
Punti negativi: "This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect."

Punti positivi: "Everything"
Punti negativi: "None"

Punti negativi: "Il bagaglio è arrivato con volo successivo"

Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."

Punti positivi: "Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki"
Punti negativi: "Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website..."

Punti positivi: "Very enjoyable"
Punti negativi: "I have no complaints"

Punti positivi: "Nice crew."
Punti negativi: "Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight."

Punti positivi: "calming environment, finnish style"
Punti negativi: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."

Punti negativi: "my plane to NY flew off without me and 11 people."

Punti positivi: "The crew was very helpful and kind. The plane extremely comfortable"

Punti negativi: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."

Punti positivi: "Everything was well organized and on time. Good meals! Price was fabulous!"
Punti negativi: "Seats in economy were small and my husband and I are not small. Usually international flights are roomier."

Punti positivi: "the food was decent, the people were nice"
Punti negativi: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."

Punti positivi: "Movies."
Punti negativi: "No leg room."

Punti positivi: "Friendly service, clean airplane, great food."
Punti negativi: "No leg room in economy. Worse then United and American Airlines!"

Punti positivi: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Punti negativi: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"

Punti positivi: "Selection of many movie choices"
Punti negativi: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."

Punti negativi: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."

Punti negativi: "Sound only came out of one ear from headphones"

Punti positivi: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Punti negativi: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."

Punti positivi: "They waited with connection flight."
Punti negativi: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."

Punti negativi: "Another upgrade charge, no extra leg room but a seat "near the front" (row 8). NO entertainment system. Only food service was on-board bistro, which sadly I slept through because I was exhausted from getting absolutely no sleep on their crummy transatlantic flight... There are no 'zeroes' to give, so can only give a 1 star poor rating on food, entertainment and comfort. Crew, again, tried in the face of a crummy airline."

Punti positivi: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Punti negativi: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."

Punti positivi: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Punti negativi: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."

Punti positivi: "The fact the plane didn't crash"
Punti negativi: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"

Punti negativi: "One of the crew members was rude."

Punti positivi: "could change to extra legroom on the day without extra charge"
Punti negativi: "no individual entertainment console, and only certain seats had power outlets."

Punti positivi: "Loved the flight attendance!! They were friendly, witty and flexible."
Punti negativi: "Nothing"

Punti positivi: "The flight attendant ruined my trip and experience3 with this airline."
Punti negativi: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."

Punti positivi: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Punti negativi: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."

Punti negativi: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."

Punti positivi: "the price was very good"

Punti positivi: "I liked the price."
Punti negativi: "It's all crammed but given the price I can't complain"

Punti positivi: "Traveled BA and it was lovely, as usual."
Punti negativi: "The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment."

Punti negativi: "For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad."

Punti positivi: "Everything was good, cozy airplane, tasty food"
Punti negativi: "N/A"

Punti negativi: "Our bag was not checked through to our final destination and was delivered a day later."

Punti positivi: "Friendly flight crew made me feel very welcome . Food and drinks service was excellent, nice choices. Movie selection was vast."

Punti positivi: "Lenght of flight"
Punti negativi: "Babies crying :("

Punti positivi: "Flight operated by BA; food was excellent, wine was free, crew were friendly."
Punti negativi: "Legroom so cramped its dangerous; worse than on my CRJ connecting flight."

Punti negativi: "Entertainment system is very old, but have a good selection."

Punti positivi: "British Airway's Entertainment is better than FinnAir. Smooth flight."
Punti negativi: "Nothing really."

Punti positivi: "There is a nothing to mention that was memorable or comfortable."
Punti negativi: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."

Punti positivi: "The rest area"
Punti negativi: "The airport was cold and it should be warmer"

Punti positivi: "n/a"
Punti negativi: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti negativi: "Seat angle adjustment was not the most comfortable for sleeping."

Punti positivi: "Crew was great. Seats were comfortable."
Punti negativi: "The airline lost both of my luggage suitcases."

Punti positivi: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Punti negativi: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"

Punti negativi: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Punti positivi: "Crew was solicitous."
Punti negativi: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti negativi: "The craft is a bit old. Harsh landing."

Punti negativi: "Boarding clusterf..."

Punti positivi: "crew great comfortable"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti negativi: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Punti positivi: "On time, no hassle."

Punti negativi: "There was no entertainment and the food could be better"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti negativi: "More water provided during the flight. Also, the second meal was not very good."

Punti positivi: "Crew was awesome!!"
Punti negativi: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Crew and food were great."
Punti negativi: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Punti positivi: "The crew was efficient and friendly. The plane took off on time and landed on time."
Punti negativi: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Punti positivi: "Nice staff. Flight on time."
Punti negativi: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Punti positivi: "The airplane"
Punti negativi: "Nothing"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Punti positivi: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Punti negativi: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "Everything"

Punti positivi: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Punti negativi: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Punti positivi: "Great service and food."
Punti negativi: "Tv screen is resolution is to low. Hard to see details."

Punti positivi: "Everything was fine"

Punti positivi: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Punti negativi: "Nothing."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "The crew and flight was faultless"
Punti negativi: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "Only the cabin crew was good."
Punti negativi: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

Punti positivi: "Fine for a 45-50 minute regional flight."
Punti negativi: "Wouldn’t be great for long-haul flights."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "The airplane have great entertainment system. The cabin crew are very nice."

Punti positivi: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Punti negativi: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."

Punti negativi: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Punti negativi: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Punti negativi: "The room between seats is unbearable."

Punti positivi: "Hospitality of the flight attendants"
Punti negativi: "Toilets could hv been cleaned more often"

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Value for money"
Punti negativi: "Boarding process really needs to improve. There is usually a chaos during boarding"

Punti positivi: "Staff at Rome was great. Crew was excellent. Plane was magnificent."

Punti negativi: "Jet was ancient and entertainment system was a joke"

Punti positivi: "Boeing Dreamliner was amazing. Very comfortable even in economy. Boarding very easy. We left and arrived exactly on time."
Punti negativi: "You have to buy your own food and drinks. Priced on the high side. Bring your own sandwich and drinks."

Punti negativi: "Online check in could be available immediately. I don't want to waste long time just for check in when I don't have luggages to pay. You could save time too many people."

Punti positivi: "Customer service was horrible in Rome"
Punti negativi: "Train people and dont give people our seats even when we paid for them"

Punti positivi: "Crew was good, food and drink good"
Punti negativi: "I do not like how you can’t check in online and choose seat assignment. I paid way too much for premium seating to be stuck between 2 bickering family members for 9 hours with no options."

Punti negativi: "Flight was delayed 5 hrs, gate changed just prior to boarding"

Punti negativi: "Delayed the flight so long and it was a longer process then it said"

Punti positivi: "Nothing was good."
Punti negativi: "Plane was. Hanged. I had booked a business class seat and plane had NO PREMIUM / BUSINESS CABIN. I got an economy seat AT 70-80% if business seat cost and also was forced to pay for my bag to be checked at checkin - even tho the ticket I booked had 2 BAGS INCLUDED IN FARE. VERY UNACCEPTABLE."

Punti positivi: "I didn’t like anything about flying with Norwegian airlines."
Punti negativi: "Boarding was handled poorly, flight was delays both outbound and return flights up to 3 hours each time, the food wasn’t good at all, there was no entertainment or any sort of flight info available. The seats were packed as tightly as possible. Bathroom on the flight was out of order."

Punti positivi: "The price was cheaper than other flights . I liked that it was a direct flight ."
Punti negativi: "Better Boarding process , more comfortable seats to sleep where the foot rest goes up more . provide a pillow and some Hand cream and Kleenex in the bathrooms. The luggage allowance is not as good as most business class flights."

Punti positivi: "Nothing, this was the worst experience ever."
Punti negativi: "1) We were removed from business class. 2) no blankets and no pillow (extremely cold) 3) no entertainment 4) no vegetarian food We paid for business btw."

Punti positivi: "Nd"
Punti negativi: "Aereo vecchio, sedili inadeguati per chi è più alto di 1.80"

Punti positivi: "Friendly flight crew. Good price point."
Punti negativi: "Getting drinks right away when in premium class - and more periodic checks"

Punti negativi: "Attentive crew. Food and snacks should have been available for free."

Punti negativi: "On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage."

Punti positivi: "I think the pilots did an amazing job with getting us home safely. Both take-off and landing were perfect."
Punti negativi: "The food was ABSOLUTELY HORRIBLE. Please improve the food."

Punti negativi: "6 hour delay"

Punti positivi: "The crew was very nice. They had a decent selection of movies for the flight. The plane was clean and looked very nice."
Punti negativi: "Seats were small and uncomfortable. Meal wasn’t included. Food available as snacks was sub-par."

Punti positivi: "Luggage never arrived at destination!"
Punti negativi: "Flight delays, luggage delays, worst flying experience ever."

Punti positivi: "Very comfy seats"
Punti negativi: "More food choices"

Punti positivi: "The crew was great, and the 787 is a great plane."
Punti negativi: "Main problem was waiting nearly an hour on the tarmac after landing before reaching our gate."

Punti positivi: "Excellent flight. Can't beat it for the price."
Punti negativi: "We had to wait for 1 hour on the tarmac to get to hour gate when we landed. Not sure if that was Newark airport's fault though."

Punti negativi: "The seats on the plane were hard, and the food was fair."

Punti positivi: "We like that we were able to get free movies. Crew was nice."
Punti negativi: "Food could be better. We had to wait an hour and a half to get off an airplane."

Punti negativi: "It was awesome!"

Punti positivi: "Tasety food"

Punti positivi: "The plane experience was on par with all the other economy flights I experienced in the last 15 years. The only difference is that other carriers charge much more for the Boston - Rome route. Thank you Norwegian Air!"

Punti positivi: "Tutto ok personale e pulizia"
Punti negativi: "Abbiamo avuto un ritardo del volo di 2 ore e stavamo.per perdere il volo di conincidenza"

Punti negativi: "Better crew service. Crew forgot to bring ordered food."

Punti negativi: "We sat right by the kitchen galley. It was very noisy"

Punti positivi: "Nothing"
Punti negativi: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"

Punti negativi: "La temperatura interna dell'aereo era bassissima, anche col giubbotto si moriva dal freddo. Forse per invogliare ad acquistare le coperte.."

Punti positivi: "Lighting and timing to allow for sleep and quiet"
Punti negativi: "Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them"

Punti positivi: "The crew was professional"
Punti negativi: "On a 10 hour flight they don’t even offer free water. Fairly chintzy"

Punti positivi: "Seat 6D has lots of leg room"

Punti positivi: "Flight attendants were friendly and had good appearance."
Punti negativi: "Food was terrible. Seats were uncomfortable"

Punti positivi: "Absolutely nothing..."
Punti negativi: "They changed planes and our seats. I contacted customer service and chatted with a representative of Norwegian Air who told me they sent me an email about the seat changes..... while I was in the chat I checked my email and it was A BOLD FACE LIE.... they never sent an email concerning the seat changes or anything else!!! LIARS!!!! We paid extra for seats and couldn’t sit together to end our vacation. No one spoke English enough to understand any announcement including the PILOT. The food was uneatable.. The WORST FLIGHT in memory!!! DO NOT FLY Norwegian air!!!!!"

Punti negativi: "2 hour delay before boarding and now adding more because in LA our gate isn’t ready. they sell everything, you only get a 1 glass of soft drink free. in an almost 13 hour flight this is insane, complimemtary water has to be a must. after purchasing watee bottle an cocke, 30 minutes went by and nobody came to give them, said snacks and drinks were just closed but the purchase did go through 30 minutes ago. gave 1 half full pkastic glass flass woth water wand warm falf full pepsi to make it up. no wifi no meal options to buy, just ‘snacks’ horrible ordeal to be in a plane for 13 hours"

Punti negativi: "Flight was outsourced to some odd named company, old plane, terrible service, unable to watch anything on the screen in front. Crew was very hard to understand. Norwegian is good but if I realized I might get stuck on this knockoff airiline, I would have flown another carrier."

Punti positivi: "Arrival and departure close to on schedule. Flight crew somewhat helpful during the boarding process finding space for carry on luggage."
Punti negativi: "Economy tickets don't get offered a glass of water the entire trip!! Completely ignored by flight attendants during flight."

Punti positivi: "L'aereo era nuovo è molto pulito"
Punti negativi: "Lo spazio tra sedili è inesistente, non ho chiuso occhio tutto il volo. Il personale non era tra i più cortesi incontrati."

Punti positivi: "It was great to miss my flight and the plane was still in the hanger. There was no personnel there because the connecting flight was over a hour late and norweigen didnt composite for people in wheel chairs that was left to walk to the departure gate that was far and in another building. Really like to thst again never."
Punti negativi: "I didnt like on my way from newark to Rome Italy with a handy cap 80 yr old couldnt get out of the seat because the stewardess didnt know how to put the arm rest up so it would be easier for her and my self to get out to go to the toilet. Didnt like that diebetic food was delivered to thoes people in first rather with the rest. If u mark it then all should be the same."

Punti positivi: "Seats"
Punti negativi: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."

Punti positivi: "They’re very mediocre selection of movies were free"
Punti negativi: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."

Punti positivi: "I got a window seat"
Punti negativi: "The lactose meal was subpar quality Both delayed at airport and delayed upon arrival Low quality service Dated and poor quality cabin/seating/air flow/ tv / communications."

Punti positivi: "Flight on time"
Punti negativi: "Flight operated by a charter airline, very old airplane, no movies and not even water given on such a long flight"

Punti positivi: "I like the technology incorporated into the aircraft."
Punti negativi: "I don’t like that if you are low fare, you get zero attention. Not even water for a 13 hour flight."

Punti positivi: "the flight attendants were nice and attentive"
Punti negativi: "The plane seemed like it was built in 1990. My wife's TV screen was black and white & we only had two working channels. There was no where to charge electriconics (which was unfortunate for a 9hr flight), and we waited on the tarmac in Newark from 9:10-10:40 because there "was no parking" for our plane. Lastly, (probably more Newark's fault) we waited another hour and ten minutes for our luggage at claim."