servizio ok. viaggio ok. unico problema volo Roma New York con aereo vecchio e con mal funzionamento di sedili e tavolini pieghevoli alcuni chiusi con tape
In azienda siamo passati dal preferire Lufthansa all'optare per KLM su questa tratta. Il personale è più gentile ed efficiente. Il trattamemto in cabina è piu curato viene comunque garantito un oiccolo sanvich e qualcosa da bere.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Punti positivi: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Punti negativi: "No suggestions."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Services is good ."
Punti negativi: "Food can be better"
Punti positivi: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Punti negativi: "I flew economy and all was good and appropriate to the level."
Punti negativi: "Boarding was crazy. Could not everyone in the gate area."
Punti positivi: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Punti negativi: "Everything was OK"
Punti positivi: "The crew were excellent and seats were comfy."
Punti negativi: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Punti positivi: "very nice crew"
Punti negativi: "my baggage was lost"
Punti negativi: "I congratulate the KLM crew!"
Punti positivi: "Comfortable seat, great crew."
Punti negativi: "Flight delayed, no USB port and no entertainment"
Punti negativi: "Don’t be late"
Punti positivi: "Great crew, comfortable seating with enough leg room."
Punti negativi: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Punti positivi: "Reasonable space in economy class seats"
Punti negativi: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Punti positivi: "Seat was good"
Punti negativi: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Punti negativi: "Troppo ritardo"
Punti positivi: "Service is awesome. Food is great."
Punti negativi: "People with short connection are affected by the 15 to 25 minutes delay."
Punti positivi: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Punti positivi: "The crew are amazing! Attentive and friendly."
Punti negativi: "The seats could have been bigger."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Crew was great and professional."
Punti negativi: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Punti negativi: "Lost all our bags so couldn’t ski"
Punti positivi: "The crew!!"
Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Punti positivi: "Crew was very friendly. Nice that wine was served without charge."
Punti negativi: "Announcements from the cockpit were hard to hear. Food has been better in past."
Punti positivi: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Punti positivi: "Nice flight ...was comfortable travel ...good food.Thanks"
Punti negativi: "No such things"
Punti positivi: "Everything is top notch for an airline company."
Punti negativi: "Nothing.... I enjoyed every moment of the flight."
Punti positivi: "Friendly in-flight personell"
Punti negativi: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Punti positivi: "Fast boarding"
Punti negativi: "The entertainment system wasn’t working for the whole 10 hour flight."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Arrived Early!"
Punti negativi: "Left Late :-)"
Punti negativi: "The streaming service didn’t work"
Punti positivi: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Punti negativi: "Flight departing late."
Punti positivi: "The food service was good and the flight attendants were friendly."
Punti negativi: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Punti positivi: "Airlines issue"
Punti negativi: "Profiling certain customers"
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "Everything. A truly faultless experience!"
Punti negativi: "Nothing"
Punti positivi: "Crew was very helpful.food"
Punti negativi: "Food was not upto the mark."
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti negativi: "OLD OLD plane with hard seats and tiny screens"
Punti positivi: "Quick Trip, Friendly Staff"
Punti negativi: "Spacing of seating due to covid."
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti positivi: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Punti negativi: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Punti positivi: "Good amount of leg space"
Punti negativi: "Entertainment"
Punti positivi: "The crew was great!"
Punti negativi: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Punti negativi: "Was very satisfied with everything."
Punti positivi: "Leg room was good. I am 6ft 2in"
Punti negativi: "Seat bottom could have been better. I have a honey bottom"
Punti positivi: "The crew was super friendly, food was great and entertainment on board was a great selection."
Punti negativi: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Punti positivi: "Staff and the service"
Punti negativi: "Dinner was so bad"
Punti positivi: "Puntualità"
Punti negativi: "Terrible food and service"
Punti positivi: "Friendly crew with a wide range of entertainment options"
Punti negativi: "Smoother boarding. Was great once on board."
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti positivi: "On time, nice breakfast"
Punti negativi: "Not enough leg room, same as everyone"
Punti positivi: "Everything"
Punti negativi: "Everything"
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti negativi: "Seat !!"
Punti positivi: "Service, yr air hostesses are so polite."
Punti negativi: "Food was too little for dinner and breakfast both"
Punti negativi: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Punti positivi: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Punti negativi: "long layover before my next flight to Chicago"
Punti positivi: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Punti negativi: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Punti negativi: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Punti positivi: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Punti positivi: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Punti positivi: "Staff were always courteous."
Punti positivi: "Enough legroom for economy"
Punti negativi: "Basic food - poor in fight entertainment"
Punti negativi: "Long delay."
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti negativi: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Punti positivi: "Non"
Punti negativi: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Punti positivi: "all was good"
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti positivi: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Punti negativi: "See previous comments"
Punti positivi: "The air crew service"
Punti negativi: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Punti positivi: "The crew were so kind!"
Punti positivi: "Boarding was easy, on time"
Punti negativi: "Crew's attitude for any request was snobby and harsh"
Punti positivi: "Everything was going to at"
Punti negativi: "Nothing"
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti negativi: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"
Punti negativi: "The flight was delayed and I lost my luggage."
Punti positivi: "N/A"
Punti negativi: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Punti positivi: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Punti negativi: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Punti negativi: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Punti positivi: "Very nice and polite crew, great service."
Punti negativi: "Regular breakfast was just a muffin and nothing else :("
Tutto ok. Volo brevissimo
In genere Lufthansa ultimamente pecca di non puntualità. In tre mesi poi, hanno perso il bagaglio. Poi ritrovato, una volta conseganto in hotel, la seconda ritirato in areoporto in maniera approssimativa. ad Hannover.
The turn time for a connecting flight from Europe to the US was only 40 minutes. We had to run through the airport, wait in passport control and the barely made the flight. Also, were were told at the counter that the maximum carryon weight was 9KG and were forced to check our two carryon. When we got to the gate, the size allowable was 11KG. Both checked pieces did not make the connection and are delayed two days. This all happened because of the 40 minute landing to takeoff time difference. When I asked the counter people about this being too tight, they said Lufthansa has a problem with this as it happens all the time.
Forced me to check my bag and the lost it. Uncomfortable seats No charging capability in under-seat outlet USB charge was incredibly slow Video entertainment was slow and unresponsive Drinks were tiny half-filled glasses, even coke.
They did not let me get on the plane because to enter Korea I had to have the K-eta which I did not have, I did and it arrived 45 minutes after the plane took off. Because you cannot check in through the web page nor do you notify me of the document. If they had let me get to Munich. I would have been able to complete my trip and not have missed the flight to South Korea
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Crew was professional and helpful."
Punti negativi: "The seat was narrow for business class."
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "The crew is very nice."
Punti negativi: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."
Punti negativi: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Punti positivi: "The seats were comfortable, entertainment during the long flight was very good."
Punti negativi: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Punti positivi: "Nothing"
Punti negativi: "Flights with long enough connections that you can actually get on them"
Punti positivi: "Missed flights due to driver not turned up at Bellano yesterday"
Punti negativi: "We have a new flights"
Punti positivi: "Plenty of room in economy plus."
Punti negativi: "The ambient temperature was a bit too warm."
Punti negativi: "Better selection of movies"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Lufthansa take great care of their passengers, always"
Punti negativi: "Poor gliding in and rough landing"
Punti positivi: "it’s wasnt a full flight, so that was nice"
Punti negativi: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Luggage space, comfortable seat.. huge plane"
Punti positivi: "Staff were very nice. Flight arrived on time."
Punti negativi: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Punti negativi: "Voli in ritardo"
Punti positivi: "What more do you need?"
Punti positivi: "Love to fly Lufthansa, I never had a bad experience with them"
Punti negativi: "Nothing"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti negativi: "Seats in front recline so that seat back is in your face."
Punti negativi: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Punti negativi: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Initial flight was cancelled! New flight was delayed."
Punti positivi: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Punti negativi: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Punti positivi: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Punti negativi: "No complaints at all."
Punti negativi: "Special meals were wrong with two meals during the flight!"
Punti negativi: "Troppo freddo"
Punti negativi: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"
Punti negativi: "Flight was late."
Punti positivi: "Food was very good"
Punti negativi: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
No much food on the plane considering it was an early flight.
Punti positivi: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Punti negativi: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Punti negativi: "A better breakfast..."
Punti positivi: "Personale gentilissimo!"
Punti positivi: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Punti negativi: "Things were very scratched"
Punti negativi: "Il bagaglio è arrivato con volo successivo"
Punti positivi: "everything"
Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."
Punti negativi: "2 hr delay"
Punti positivi: "Very enjoyable"
Punti negativi: "I have no complaints"
Punti negativi: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Punti positivi: "Smooth flying"
Punti negativi: "Choice of movies"
Punti positivi: "Friendly crew. On time. Clean. Comfortable."
Punti negativi: "All was fine."
Punti negativi: "I hurt my knee. The legroom is too small."
Punti negativi: "Nice crew. Basic services. Early arrival."
Punti positivi: "Nice crew that were helpful."
Punti negativi: "Small plane, cramped seating."
Punti positivi: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Punti negativi: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
Punti negativi: "They have no charging points for the phone"
Punti positivi: "The service, the comfort of the plane. Great communication about turbulence."
Punti positivi: "Food was all right because the flight didn't depart from Finland and catering was from a non-Finnish supplier. Hurrah!"
Punti negativi: "Stewardesses announced that only chicken is available, regardless of any special meal requests (vegetarian etc..). Eventually special meals were located, but not before passengers specifically demanding for them. WTF. Finnair generously pours you a half an glass of wine with meal, for anything more you have to pay for. Supposedly you can buy snacks with money, but there were no menus or pricelists to be found in the seat pockets. Touchscreen functions were barely working on my entertainment screen, the remote control didn't work altogether. WIFI didn't work at all."
Punti positivi: "The airplane is great. So much leg space!"
Punti positivi: "Food."
Punti negativi: "No audio."
Punti positivi: "Everything was well organized and on time. Good meals! Price was fabulous!"
Punti negativi: "Seats in economy were small and my husband and I are not small. Usually international flights are roomier."
Punti positivi: "Staff were helpful and nice."
Punti negativi: "No snack serve and no entertainment."
Punti negativi: "Seats. Very uncomfortable"
Punti positivi: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Punti negativi: "Nice flight, nice crew"
Punti positivi: "Great customer service; food was good; excellent movie selection"
Punti negativi: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Punti positivi: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Punti negativi: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."
Punti negativi: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Punti negativi: "We missed are connecting flight"
Punti negativi: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
Punti negativi: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Punti positivi: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Punti negativi: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
Punti positivi: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Punti positivi: "Nothing"
Punti negativi: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"
Punti negativi: "You have canceled my flight and you have just sent me an email."
Punti negativi: "Crew wasn't attentive. Seats were small."
Punti positivi: "Great service and great food."
Punti negativi: "The long hours"
Punti positivi: "All standard service, nothing extremely good or bad."
Punti positivi: "Good flight--and a PERFECT super-smooth landing."
Punti positivi: "Nicest plane I've been on. Boeing for life."
Punti positivi: "I liked service very much."
Punti positivi: "Flight cam"
Punti positivi: "Boarding was easy"
Punti negativi: "Drinks were for an additional charge"
Punti negativi: "A very very small plane. Cold staff"
Punti positivi: "Very comfortable"
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
More water delivery and less time between meals. Good food and staff
Punti positivi: "Nothing."
Punti negativi: "Please see statement from SFO-> CPH flight."
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti positivi: "Food was good and entertainment system was full of plenty of options to help pass the time"
Punti negativi: "Seat got hard and so little leg room."
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti negativi: "Everything was excellent"
Punti positivi: "Amazing crew"
Punti positivi: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Punti negativi: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."
Punti negativi: "Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver."
Punti positivi: "No problems. I was satisfied"
Punti positivi: "The in-flight entertainment options were good."
Punti negativi: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."
Punti positivi: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Punti negativi: "Seats itself uncomfortable for long flights. Boarding process could be better."
Punti negativi: "There was no food or entertainment offered."
Punti positivi: "Crew was great, seats in economy plus were comfortable. Arrival was 15 minutes early to Los Angeles."
Punti negativi: "Check in took a long time at Stockholm. Waiting area to board was very small and crowded."
Punti negativi: "Seats are too small and dont recline for an 8 hour flight. You feel like an animal in a cage. No choice for dinner and no snacks between dinner and breakfast."
Punti negativi: "No food or even water"
Punti positivi: "Leg room, bottle of water waiting at seat, as well as pillow and blanket. Large number of entertainment choices."
Punti negativi: "Only one free drink per meal, otherwise only tea or coffee."
Punti positivi: "Very helpful staff."
Punti positivi: "The crew was very kind"
Punti negativi: "Nothing :)"
Punti positivi: "Friendly staff"
Punti negativi: "n.a."
Punti negativi: "And no video either, power point also did not work. Had booked an aidle, but change of aircraft left me in tje middle :("
Punti positivi: "Internet not working. Horrible."
Punti negativi: "Expensive checked baggage. More than 2 hours delayed."
Punti negativi: "Service was poor and seats were uncomfortable. There were only 4 flight attendants for the entire flight. It took over an hour for our food to be served after we received our drinks. The food was not good at all. The movie options were not the best either. Also, it was so hot during the entire flight especially once we landed and taxied for 30 minutes. I flew SAS to Europe and really enjoyed my flight but this experience makes me never want to fly SAS again!"
Punti negativi: "Never made it to destination"
Punti positivi: "Great service, on time departures and arrivals. Two meals on the trans Atlantic portion of our trip."
Punti negativi: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti negativi: "Almost absent crew And almost no service. Made flight with United and with United connection. SAS lost my connection, told ME I canceled my reservation. What a mess that was! I could also not reserve any seats online because flight was partner united flight and neither airline would allow me to choose seats."
Punti negativi: "Delay after delay. Screaming kid"
Punti negativi: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Punti positivi: "Crew and plane good. Friendly and English was excellent."
Punti negativi: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Punti positivi: "plenty of space (very few passengers)"
Punti negativi: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Punti negativi: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Punti positivi: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Punti positivi: "Being on time"
Punti negativi: "Jetlag from the previous flight, please do something about it, just kidding..."
Punti negativi: "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Punti positivi: "Quick Flight"
Punti negativi: "Just a long layover, but what are you going to do"
Punti negativi: "There wasn't free food but free coffee."
Punti positivi: "The flight attendants were good at checking on the needs of the passengers"
Punti positivi: "Comfortable seats."
Punti negativi: "Entertainment center was not working for left half of plane (which included me). Crew was extremely lazy. I asked for a coffee and she told me to get up out of my chair and follow her to the back to get the coffee. Why couldnt she just bring me my coffee? My friend had the same issue, he asked for water and she had him come to the back to get it."
Punti positivi: "Fine, uneventful flight."
Punti negativi: "My luggage was lost. They are unable to track it. If it is not found within five days, then they gave me a number to call. I'm very unhappy."
Punti positivi: "Wheel chair service excellent."
Punti negativi: "No wet wipes on the food trays !"
Punti positivi: "Introduce meals even to economy class"
Punti positivi: "The dinner was great!"
Punti negativi: "The variety of movies was more limited than I expected."
Punti negativi: "A very fat man seated next to me and occupied half my seat, very uncomfortable!!!"
Punti positivi: "Passenger"
Punti negativi: "Not much talk from captain about local weather and time."