Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
L'atterraggio è stato un po' brusco
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Punti negativi: "Nothing"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Punti positivi: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Punti negativi: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Punti positivi: "The crew was professional & friendly"
Punti negativi: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Punti positivi: "The crews were pretty great!"
Punti negativi: "The regulating of the temperature."
Punti positivi: "Customer care was super supportive"
Punti negativi: "Inflight sandwiches"
Punti positivi: "The crew was great. The soecial meal request was hadled well despite oversight."
Punti negativi: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Punti positivi: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Punti negativi: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Punti negativi: "Travelled business class and was ace experience"
Punti positivi: "Very friendly crew and on time with no problems."
Punti positivi: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Punti negativi: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Punti negativi: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Punti negativi: "Late departure. Rush to connect."
Punti negativi: "Troppo ritardo"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti negativi: "No reading light in my seat..."
Punti positivi: "Best airline in the business quick efficient and outstanding service What else can you say"
Punti positivi: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Punti negativi: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Punti positivi: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Punti negativi: "Boarding was chaotic and congested with not much information or order."
Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Punti positivi: "Comfort was better than on the previous Dash-8. Food was OK."
Punti negativi: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Punti positivi: "I slept pretty much the whole time"
Punti positivi: "Wifi on Board"
Punti negativi: "Nothing"
Punti negativi: "infotainment was down. Lost my luggage the flight was delayed"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti negativi: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Punti positivi: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Punti negativi: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Punti positivi: "Food was good and crew members were very nice"
Punti negativi: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Punti negativi: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Punti positivi: "Booked extra room seat which gave me good room for seating"
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti positivi: "Seats were comfortable"
Punti negativi: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Punti negativi: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Punti positivi: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Punti negativi: "Nothing"
Punti positivi: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Punti positivi: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Punti negativi: "Flight was delayed due to weather in Amsterdam area"
Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Punti positivi: "staff was fine"
Punti negativi: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti negativi: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Punti negativi: "The entertainment was quite dated and didn't have new movies etc"
Punti negativi: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Punti positivi: "The staff was fast and curteous."
Punti negativi: "There is not anything to complain about besides the usual discomfort of travel."
we book with Kayak and this flight never schedule and no body inform about the flight and we stuck in Milan and we have to buy another ticket and ask for help and no body help. please do not confirm the flight for senior people and never inform. my name is Thakor Patel and my booking KD3D6A3. PLEASE DO NOT DO THIS TO OTHER CUSTOMER.
Flying to Milan, got to London and there was no connecting flight to Milan. Got booked for another flight to Milan 8hours later. Lost the $400 Ride accommodation that was supposed to pick us up at Milan at 9pm. We got to Milan at 11pm. And got to our destination at 5am. Stranded in Milan airport for 6 hours because it was too late to find a ride. Now, the luggage part. It got lost. It took 3 days to locate the luggage. Had to go back to Milan airport to pick up our luggage. We were going to Italy for a wedding. Lost the first night wedding dinner with family. Our dress never got in time for the wedding. So wasted another day for buy wedding dress for the family of three. $8k. Now on the return flight to US. Our flight from Milan to London was delayed so we didn’t make it to our connecting flight from London to Atlanta. They booked us for another flight to JFK. Staying in NY at this crappy hotel waking up at 4am to go to Atlanta. We have never ran this fast from BA counter to security to gate in our entire life. It was a total disaster. Not to mention we have paid over $10k for Bussiness Class ticket and we were treated like dirts. Our vacation/wedding got ruined. We were frustrated, exhausted and felt cheated.
Punti negativi: "I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding."
Punti positivi: "entertainment, seat space (main cabin extra)"
Punti negativi: "meal service more suitable for daily flight (breakfast first and lunch last)"
Punti negativi: "The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage"
Punti positivi: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."
Punti positivi: "The crew was friendly and helpful"
Punti negativi: "Just about everything but the crew"
Punti positivi: "punctual and crew was very nice"
Punti negativi: "old aircraft so each seat didn't have individual screens for entertainment"
Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"
Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"
Punti positivi: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Punti negativi: "On time departure and early arrival."
Punti positivi: "Timely"
Punti negativi: "No entertainment in the seatback or power for charging personal devices"
Punti positivi: "The flight crew was incredibly friendly"
Punti negativi: "Old plane with uncomfortable seats. Also, for a 10 hour flight there was only 1 new release and it was a kids movie"
Punti negativi: "baggage damaged and lost"
Punti positivi: "Crew worked hard."
Punti negativi: "premium service was good including extra seat space"
Punti positivi: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Punti negativi: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Punti positivi: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."
Punti negativi: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."
Punti positivi: "Service"
Punti negativi: "Old airplane between MIA and SJU"
Punti positivi: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Punti positivi: "Trip overall was great until getting baggage at baggage claim."
Punti negativi: "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."
Punti negativi: "Check in was a disaster with the computer system down. The gentleman that helped us was lovely but system issues kept us at check in a very long time and unfortunately that together with the crazy insanely long distance to our gate- then only to take a bus- we did not have time to pick up any food or make any stops which we counted on and had arrived 2.5 hours ahead of time to check in to allow for."
Punti positivi: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Punti negativi: "See above ....."
Punti positivi: "Movie choices"
Punti negativi: "Food"
Punti positivi: "On time"
Punti negativi: "Entertainment sucks, food, better eat a 7 eleven, confort very very baf"
Punti negativi: "One of the oldest aircrafts - unbelievable they would use this from Milan to JFK! There were NO TV screens on the seats and whats worse is there was nowhere to plug in headphones to watch the one tiny TV screen for all. When we were landing the lights in our cabin - the crew was mediocre - the food was indelible - I advent flown American for over a decade internationally and there is a good reason why i will never again!!"
Punti positivi: "Flight was on time and crew was pleasant."
Punti negativi: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."
Punti positivi: "I liked the food and the fact that we had booked good seats in Economy so we were comfortable."
Punti negativi: "We weren't able to choose the movies etc. We were forced to watch what the airline picked on a big screen. Old plane."
Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."
Punti positivi: "Quietness of the flight and easy boarding entertainment was good"
Punti negativi: "Food a bit heavy and large and crew only ok"
Punti negativi: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"
Punti negativi: "Il volo era stato overbooked"
Punti positivi: "The fact I was able to go home."
Punti negativi: "The plane is old and there was combustion smoke smell in the cabin. The seats were also old and looked like repairs were made in some instead of replacing them. There were no TV’s in front of my seat reather the ones projecting on the corridors. Food was full of poor GMO ingredients with palm oil and high fructose corn syrup..... a disgrace coming from Italy."
Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"
Punti positivi: "tutto ok"
Punti positivi: "Just about nothing."
Punti negativi: "Aged plane, aged bitter crew."
Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"
Punti positivi: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Punti negativi: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Punti negativi: "The boarding process."
Punti positivi: "Old plane. No entertaining in seats for a 10 hour flight. Awful."
Punti negativi: "Think this plane still had screens overhead vs personal screens."
Punti positivi: "Plane was cleaner than most. Not freezing cold like almost all other flights"
Punti negativi: "Paid for upgrade that wasn't great. Next class down was just as good. AWFUL FOOD!! Worst I have ever had. HATE the new seat design. Cant lean against the window because of the gap. My purse fell through the gap onto the floor behind my seat. Had to ask the person behind me 3 times to please hand it back to me. The armrest doesnt go up which helps at times getting in and out. It is a large uncomfortable impediment. The remotes were all over the place, down in the seat, on the floor. No one could find the plug in for the headphones. It is in the most ridiculous place!"
Punti negativi: "Old airplane, bad food"
Punti negativi: "Good flight!"
Punti negativi: "I received an electronic boarding pass but still was required to go thru a security check to get a paper boarding pass, and then had to go stand in the original line again. Aircraft was dated. Audio for th in flight was bad. Poor experience overall."
Punti negativi: "No personal tv's on an international flight, that is absurd Smallest seats I've sat in in years"
Punti positivi: "Flight attendants"
Punti negativi: "Cramped beyond belief. Can’t roll carry on bags through aisles. Seems they’re more narrow. Boarding seems something beyond common sense. On domestic flights I only fly Southwest unless a must do trip and they don’t fly there. Our trip over to Milan on British Airways was wonderful. Sorry the last leg was American Airlines.)"
Punti positivi: "The crew was extremely personable, friendly, courteous and helpful. They must have come down the aisles about 20 times during the trip."
Punti negativi: "The food was not great and the movie selection was pretty bad."
Punti negativi: "Lost my next flight connection because this flight was not on schedule."
The flight was delayed and we missed our connecting flight. We’re still stuck in Frankfurt, and will NEVER fly with an hour between flights.
Liked: Ability to change flights when there was a delay/cancellation Disliked: no food, drinks (pop and coffee only) only on 4+ hr flights,
il bagaglio è stato trattenuto e non mi sono state date spegazioni, forse era rimasto a Chicago. Mi è stato portato dal corriere dopo tre giorni e non ho ricevuto alcuna spiegazione sul perchè di questo prolungato ritardo. Il corriere che a detta dell'ufficio lost and found dell'aeroporto di Capodichino, avrebbe dovuto avvisarmi per concordare orario, non lo ha fatto, rischiando di non trovarmi a casa. All'aeroporto nessuno rispondeva a telefono nemmeno i carabinieri
il bagaglio non è stato imbarcato non so perchè, il cambio dii terminal e i controlli per la seconda volta della security nonostante si trattasse di un transito, mi hanno fatto rischiare di perdere l'aereo.
Mi è stata preclusa la possibilità di acquistare il bagaglio da stiva online, il che è assurdo. Capisco che la tariffa economy non lo consentiva, ma per principio essendo il viaggio intercontinentale e di 21 ore, doveva darsi la possibilità. Il tempo di transito all'aeroporto di Chicago è stato di 1 ora e 48 minuti, pochissimi per cambiare terminale, prendere la valigia, superare di nuovo la security e imbarcare di nuovo la valigia, ho dovuto scavalcare i nastri correndo e chiesto ai passeggeri di farmi passare, assurdo. Per finire il bagaglio mi è stato restituito dopo tre giorni, allucinante. Ciò nonostante il lunghissimo stop a Monaco dalle 9,30 alle 15 circa, la compagnia ha avuto tutto il tempo di avvisarmi. Solo atterrata a Napoli mi è arrivata in concomitanza l'avviso che il bagaglio non era imbarcato. Dopo reclamo finalmente è giunto dopo 3 giorni e mi sono già rivolta alla assicurazione
Punti positivi: "No problems"
Punti negativi: "More comfortable seats"
Punti negativi: "United treats people poorly, has poor customer service and doesn’t do anything about complaints."
Punti positivi: "The crew were really friendly."
Punti negativi: "Il personale dovrebbe imparare a parlere meglio l'inglese e soprattutto a dare indicazioni corrette!!"
Punti negativi: "Da milano a new york ho pagato il bagaglio da stiva 52,00€ arrivata a New York per Nashville ho dovuto pagare altri 65$ Per la mia borsa altrimenti non mi facevano imbarcare ASSURDO!!! Al ritorno da Nashville a New york ho pagato 30$ per il bagaglio da stiva e altri 60$ per ill volo per Milano."
Punti negativi: "Il personale agli imbarchi dovrebbe essere più gentile e cortese!!"
Punti positivi: "The crew was amazing they always wanted to felt comfortable during the flight"
Punti positivi: "Volo breve ma piacevole Buono lo spazio per le gambe Gradevole lo staff a Bordo !"
Punti negativi: "Niente da segnalare"
Punti negativi: "Nessun pasto su un volo di 6 Ore??? Il cibo era a pagamento! Niente cuscini (ci hanno detto all’inizio dell’imbarco non abbiamo cuscini usate i vostri capotti come cuscini. Non importa che non ci siano cuscini ma e ridicolo di fare l’annuncio chiedendo di usare i propri capoti come cuscini Cuffie a pagamento ! Sul serio?"
Punti positivi: "On time"
Punti negativi: "Worthless entertainment system"
Punti negativi: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Punti positivi: "Pulizia aereo"
Punti negativi: "Trolley a bordo senza poterlo collocare sopra la cappelliera corrispondente al posto assegnato"
Punti negativi: "No smiles with any of the cabin crew"
Punti positivi: "Staff were efficient, polite and very professional. The flight was 20 min early at arrival. The plane was clean and comfortable. The entertainment very good."
Punti positivi: "Nice seats"
Punti negativi: "No headphones available. No menu selection available."
Punti positivi: "The new Polaris business cabin is awesome"
Punti positivi: "The new Polaris business cabin on 777-200 is awesome"
Punti negativi: "il bagaglio è stato consegnato con un giorno di ritardo, nonostante abbia superato i controlli della dogana correttamente (l'ho riposizionato personalmente sul secondo rullo)"
Punti positivi: "Next time no interruption"
Punti negativi: "Too many excuses without details about delays, not happy with the airline"
Punti positivi: "Entertainment in aereo"
Punti negativi: "Pasta scadente. Aggiungere pizza alla offerta di cibo. Facilmente refrigerabile e impossibile che sia cattiva. Facile da mangiare."
Punti positivi: "Flight was on time and efficient"
Punti negativi: "Flight attendants always behave as if they barely have enough patience for you with your silly needs and requests. They border on being rude. This is not just this flight- but a signature of United. Maybe it is time to stop staffing international flights based on seniority, and let someone with more passion for customers come in, or swap staff with Singapore airlines."
Punti positivi: "PERSONALE OTTIMO, IL MIGLIORE MAI AVUTO"
Punti positivi: "Flight to Italy fine"
Punti negativi: "Flight was a Lufthansa flight operated by United, sold by webjet...there is not a United counter in Malpensa. Train was delayed, we arrived an hour b4 Flight, would not let us board. United is offering FREE re ticketing but webjet is extorting 480.00 additional on top of the 641.00 ticket...6 calls to webjet..several hours of frustration. I have used kayak for years...I will research reviews on all future purchases thru this web sites associates. Kakak...webjet is creepy company...check their references...yuk!"
Punti positivi: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"
Punti positivi: "United does everything right. Organized and beautiful experience from check in to baggage claim."
Punti negativi: "Seating in economy is like sitting in a high school locker for 8 hours of your flight."
Punti positivi: "Il Posto Al mio fianco era libero"
Punti negativi: "Divertimento a pagamento"
Punti negativi: "Perhaps a choice of two items could be given for a snack."
Punti positivi: "I has two seats cose ro me empty!"
Punti negativi: "The video entertainment was not free."
Punti positivi: "sistema di intrattenimento buono"
Punti negativi: "il volo San Francisco Toronto è partito in ritardo e durante tutto il volo il personale non è stato in grado di darci alcuna informazione riguardo alla connection per Milano (medesima compagnia.....). Tutti quelli che avevano coincidenze strette sull'aereo per ogni parte del mondo erano allibiti da questa mancanza di informazioni, Una volta arrivati a Toronto il personale di terra non sapeva nulla e siamo dovuti correre fino al gate seguendo le indicazioni dei monitor che davano lo stato del volo come "Boarding". Arrivati trafelati al gate abbiamo scoperto che il volo era partito mezz'ora prima e si erano dimenticati di aggiornare lo stato del volo sui monitor......................... Dopo un'ora di attesa al banco dell'assistenza ci hanno mandati in hotel e dato il biglietto per il volo del giorno successivo. Parte dei pasti li abbiamo pagati di tasca nostra visti i pochi dollari di buono per mangiare (7$ per la colazione, 10$ per pranzo e 15$ per la cena, spendibili esclusivamente all'Holiday Inn dove la sola colazione a buffet costava 17$ + tasse..."
Punti negativi: "volo in ritardissimo e cibo a pagamento"
Punti positivi: "Terrible!!"
Punti negativi: "Everything was terrible, no sympathy from United at Newark, not even an I'm sorry from them."
Punti negativi: "Crew couldn't do anything to accommodate my diabetic wife"
Punti positivi: "Timely take-off. Info from flight deck good in the beginning."
Punti negativi: "However reporting of weather delay and the info about fuel stock on the aircraft could have been beter managed."
Punti negativi: "united seats are way too small."
Punti positivi: "Again on time, friendly flight attendants, good service."
Punti negativi: "they canceled the flight and put us on american airlines wich was terrible"
Punti positivi: "Spazio per le gambe leggermente maggiore rispetto al volo di andata operato da Lufthansa, schermo per l'intrattenimento e scelta di film/serie tv molto buoni."
Punti negativi: "Inaccettabile che le hostess siano scortesi e rispondano in modo brusco a domande (tipo dove si trovano le toilette) fatte con gentilezza! Viaggio tantissimo, ma non mi era mai capitato, neanche nelle low cost, che passando con il carrello delle bevande, la hostess sbraitasse "Something?" ai passeggeri, quasi correndo, e che sembrasse addirittura scocciata se viene fermata per dell'acqua!! Pessima impressione, che ha reso ancora più sgradevole un red-eye flight che già di per sè non è un'esperienza piacevole."
Punti negativi: "Entertainment system and WiFi was broken on the flight."
Punti positivi: "Getting home safely; entertainment choices; wine"
Punti negativi: "Tight seats, but economy is that way."
Punti positivi: "Same as above"
Punti negativi: "Same as above"
Punti positivi: "Flight attendants very friendly and helpful!"
Punti negativi: "Very rough landing! Thought we were running out of runway. Very abrupt!"
Punti positivi: "Left early, no bumps, good and simple."
Punti negativi: "Worst experience of my life's flies. United missed mine and my parents luggage, delivery after 5 days, made us to loose good part of our appointments. Very disappointed with United."
Punti positivi: "Getting back home and not having to be afraid that United would lose my bags again."
Punti negativi: "That United lost my bags, then said it will take 10 weeks to see my money back, than charged me for changing the flight (since I lost my vacation because I didn`t had my bags, I had to come back earlier), then put me in a plane with no room for carry-ons (let me rephrase... there was room, but allowing groups 1, 2 and 3 to get in with humongous bags didn`t leave any room for the mere mortals at group 5.), then taking an HOUR to send the bags up to the tray at the Houston airport. Worst vacation ever."