Trova voli economici per Bamako

Punti positivi: "sedile comodo"

Punti positivi: "It was ontime"
Punti negativi: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti negativi: "Vegetarian food. 30% of people are vegetarian"

Punti negativi: "Seat legroom"

Punti positivi: "Flight arrived on time."
Punti negativi: "Boarding was unnecessarily chaotic."

Punti positivi: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Punti negativi: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."

Punti negativi: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"

Punti negativi: "Flight was delayed - missed connection in Istanbul"

Punti positivi: "We arrived in Athens eventually"
Punti negativi: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."

Punti positivi: "Everything went well"

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "As above"

Punti positivi: "The food and the entertainment"
Punti negativi: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Punti positivi: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Punti negativi: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."

Punti positivi: "I love the food❤️"
Punti negativi: "2 hours delayed"

Punti positivi: "Food and service in business class were splendid."
Punti negativi: "Absolutely nothing"

Punti positivi: "Great good entertainment n crew provided warm and courteous service"
Punti negativi: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Punti positivi: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Punti negativi: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Punti positivi: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."

Punti positivi: "Full meal and entertainment system even for a shorthaul flight."
Punti negativi: "Tight leg room"

Punti negativi: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"

Punti positivi: "Food and crew amazing..I guess Turkish airline going to be best"

Punti positivi: "Crew and flight itself was great."
Punti negativi: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."

Punti positivi: "I liked the food."
Punti negativi: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Punti positivi: "Lot of empty spaces"
Punti negativi: "Lot of rubbish on the plane"

Punti positivi: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Punti negativi: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."

Punti positivi: "Food"

Punti negativi: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"

Punti positivi: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Punti negativi: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."

Punti negativi: "Need More premier economy seats"

Punti positivi: "Plane clean, newish. Went up, took us there, landed."
Punti negativi: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."

Punti positivi: "The food was quite good"
Punti negativi: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Punti positivi: "Nothing"
Punti negativi: "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Punti negativi: "Small seats in the economy class"

Punti positivi: "Food"
Punti negativi: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."

Punti positivi: "Generally better than other European airlines particularly BA and better priced"
Punti negativi: "Work to do on consistency with crew"

Punti positivi: "kayak was poop for help for me."
Punti negativi: "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"

Punti positivi: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Punti negativi: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Punti positivi: "I am a disabled passenger. Turkish look after me well."
Punti negativi: "No complaints. Good service"

Punti negativi: "Nothing"

Punti positivi: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Punti negativi: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Extras provided - eye mark, socks etc"
Punti negativi: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"

Punti positivi: "Onboard food was good"
Punti negativi: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "I loved the different features on the screen and the excellent. Customer service on this flights"
Punti negativi: "The space on the seat."

Punti negativi: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."

Punti positivi: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Punti negativi: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."

Punti positivi: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Punti negativi: "For me this part is not applicable"

Punti positivi: "Entertainment system failed repeatedly."
Punti negativi: "Entertainment system failed repeatedly."

Punti positivi: "Had decent room space seats comfortable"
Punti negativi: "My luggage could have arrived for a start"

Punti positivi: "The crew was wonderful. We were in business class which was modest but comfortable."
Punti negativi: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."

Punti negativi: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."

Punti negativi: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Punti positivi: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Punti negativi: "There was no entertainment and the food could be better"

Punti positivi: "cbvghjkl;"
Punti negativi: "mmmm"

Punti positivi: "Flight was in time"

Punti positivi: "Good food and crew"
Punti negativi: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Punti positivi: "Nice staff. Flight on time."
Punti negativi: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Punti positivi: "srfghj"
Punti negativi: "fghjkl"

Punti positivi: "The airplane"
Punti negativi: "Nothing"

Punti positivi: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Punti negativi: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Punti positivi: "The staff..the attentions..food."

Punti positivi: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Punti positivi: "Didn’t like the sandwich offered"

Punti positivi: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Punti negativi: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Punti positivi: "The staff were very helpful and professional."
Punti negativi: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Punti positivi: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Punti negativi: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."

Punti positivi: "Over all pretty good for price."

Punti positivi: "Good quality flight"
Punti negativi: "But delayed and lost baggage"

Punti negativi: "I ordered Asian Vegetarian Meal. But they served me only pasta."

Punti positivi: "No extra charge for simple refreshments."

Punti positivi: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Punti negativi: "Check in process was easy. The flight attendants are all very helpful and kind."

Punti positivi: "Not much expected as it was a budget trip."
Punti negativi: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Punti positivi: "Food was good, crew was very professional and courteous. Flight was smooth."
Punti negativi: "Coach was cramped and the video system didn’t work very well"

Punti positivi: "Not much but the staff"
Punti negativi: "No room, boarding was slow, zero bag or legroom"

Punti positivi: "Flight crew, pilot,food and entertainment options were great"
Punti negativi: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"

Punti negativi: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Punti negativi: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Punti positivi: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Punti positivi: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Punti negativi: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Punti positivi: "If the flight would have leave in time we would receive our luggage in time"

Punti positivi: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Punti negativi: "Nothing to like"

Punti positivi: ". Budget airline with no legroom or extras"
Punti negativi: "See above. Nothing specific to like."

Punti negativi: "Plane left more than 40 minutes late with no explanation or apology."

Punti positivi: "The free glass of red wine when the plane finally took off."
Punti negativi: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Punti positivi: "Nothing"
Punti negativi: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Punti positivi: "Everything!"

Punti positivi: "Nice staff, very professional and helpful."

Punti positivi: "Boarding was on time"
Punti negativi: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"

Punti positivi: "Crew were pleasant most of the time"
Punti negativi: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Punti positivi: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Punti negativi: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Punti positivi: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Punti negativi: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"

Punti positivi: "Food"
Punti negativi: "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"

Punti negativi: "Plane was very very old"

Punti negativi: "Better seat"

Punti positivi: "Crew were very good. Comfortable flight."
Punti negativi: "Choice of movies could be much better."

Punti negativi: "Poorly organised meal service"

Punti negativi: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."

Punti positivi: "seat not comfortable"
Punti negativi: "more drinks along the way"

Punti positivi: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."

Punti positivi: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Punti negativi: "Better selection of videos"

Punti positivi: "Fine flight with good meals."
Punti negativi: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."

Punti positivi: "The crew were very welcoming, helpful and charm, makes you feel easy"
Punti negativi: "General interior cleanliness"

Punti positivi: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Punti negativi: "The cabin was looking a little tired."

Punti positivi: "WONDERFUL FLIGHTV"
Punti negativi: "NONE"

Punti positivi: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Punti negativi: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."

Punti positivi: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Punti negativi: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."

Punti positivi: "Not much, actually."
Punti negativi: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."

Punti negativi: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"

Punti negativi: "There was no entertainment. Breakfast was standard"

Punti positivi: "The flight was bigger. So didn't feel so cramped up"
Punti negativi: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Punti negativi: "Nothing"

Punti negativi: "Nothing. Very smooth"

Punti positivi: "Excellent airline overall Great seats for sleeping"
Punti negativi: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Punti positivi: "the flight"
Punti negativi: "extra charge , unable to book meal"

Punti positivi: "The general attitude of the crew was good"
Punti negativi: "There should be improvement in the food"

Punti positivi: "Service"

Punti positivi: "Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly."
Punti negativi: "The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle."

Punti positivi: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Punti negativi: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"

Punti positivi: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Punti negativi: "No complaints, well done to the Ndjamena team."

Punti positivi: "Everything was to my satisfaction."

Punti negativi: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."

Punti positivi: "Not stopping in Blantyre"
Punti negativi: "No comment"

Punti negativi: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Punti negativi: "On board attendants not the friendliest Kids food options very limited"

Punti negativi: "The entire flight was great!"

Punti positivi: "Cheap fare, no frills."
Punti negativi: "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."

Punti negativi: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."

Punti positivi: "Good service in the plane"
Punti negativi: "In Lomé ground crew are horrible and asking for bribes including the supervisor."

Punti positivi: "Crew members were friendly....."
Punti negativi: "No entertainment"

Punti positivi: "Crew"
Punti negativi: "No way to charge a phone!"

Punti positivi: "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."

Punti negativi: "Good service"

Punti positivi: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."

Punti positivi: "Crew"
Punti negativi: "Airport facilities at Adis Ababa"

Punti positivi: "Boarding was superb"

Punti negativi: "The plane from Entebbe to Addis Ababa was very old with tight seating."

Punti positivi: "The price"
Punti negativi: "Check in was a joke in Dublin, only 22 pax and they did a full team talk to start despite everyone bein there. In LAX they parked the plane in the middle of no where, and waited 30 mins before debark started, as the plane was so far away the terminal it took an hour for the bags. Food was horrible on both flights"

Punti positivi: "The food was amazing and the plane is more comfortable and you can relax."

Punti positivi: "Loved having traditional ethiopian food"
Punti negativi: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"

Punti negativi: "Did not provide special meal although I called ahead to request it."

Punti negativi: "Forced us to pay extra for seat assignments then allowed other passengers to take them. Entertainment did not work despite being reset many times. No additional beverage service outside of meals"

Punti negativi: "Plane a little dirty"

Punti positivi: "Just the crew"
Punti negativi: "Entertainement"

Punti positivi: "Ok"
Punti negativi: "Entertainement"

Punti negativi: "Food and entertainement"

Punti negativi: "Nothing at all"

Punti positivi: "Late boarding ruined everything !!"
Punti negativi: "Late boarding! Crew lack of customer service skill! Food wasn’t good enough as well! ....etc"

Punti negativi: "We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike"

Punti negativi: "There was a 2 hour delay which lead to us arriving to our destination late"

Punti negativi: "no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!"

Punti positivi: "nothing! Very poor service"
Punti negativi: "Have special help for large families especially with young children. Most airlines anticipate large families’ arrival and keep a golf car at the gate to help them. Your company is careless, callus. In addition i lost 3 luggages"

Punti negativi: "The Business Class seats are the same as Economy. Also the plane boards from the rear so Business Class has to wait to deplane LAST. Waste of $$$ Lost Luggage: Airline failed to get luggage onto connecting flight even though there were 2 hours in between flights."

Punti positivi: "On time departure. Flight from New York"
Punti negativi: "Flight to Lagos."

Punti positivi: "Crew was great love the extras like headphones, pillows, blankets and socks. I think the socks saved me on our long flight. Loved that you served tea and coffee after meals."
Punti negativi: "Food was not very good. Bathrooms were NASTY! The crew needed to server drinks more often and need more of a variety of juice add apple cranberry just a suggestion. The flight delay was horrible. You add 2 hours of delay to a 8 hour trip that stinks."

Punti negativi: "Take off should be at time Install screen inside the aircraft for entertainment"

Punti positivi: "The flight was overbooked so we had to wait 30-40 minutes so we could have our boarding passes. The line was super long and the waiting time was a lot."
Punti negativi: "The airline should be better organized. I arrived very early at the airport and I almost missed the flight because of the airline and customs."

Punti positivi: "Luggage allowance for sports equipment and delicious lunch"
Punti negativi: "Single use plastic - time to eliminate for good."

Punti positivi: "Luggage allowance for sports equipment and plenty of legroom"
Punti negativi: "Breakfast was poor on first flight from Dakhla in comparison with the lunch on the next, connecting flight from Casablanca. The latter was very good."

Punti positivi: "on time which is the most important"
Punti negativi: "more modern planes"

Punti positivi: "on time which is most important"
Punti negativi: "more modern planes"

Punti positivi: "Luggage allowance, but wish it had been advertised! Didn’t know I could take 2x 23kg free"
Punti negativi: "Clear info re luggage on booking confirmation"

Punti positivi: "Crew very average need to respond well to passengers"
Punti negativi: "Crew to respond faster and efficient with beautiful smile"

Punti negativi: "I do not have until now one of my laggage"

Punti positivi: "Flight tracker on screen was accurate."
Punti negativi: "A Final Boarding call was announced at the appointed boarding time for us to stand in the cold gang-way a further five minutes before proceeding outside to board the plane. Neither entertainment nor a safety briefing were provided before taking off. Attendant alerted us to a 'problem with the flight' but was incomprehensible over the speaker, as with any subsequent announcements."

Punti positivi: "Nothing"
Punti negativi: "They didnt bring my bag from Dubai i had to stay 1 day without clothes"

Punti positivi: "Nothing to like."
Punti negativi: "For starters the female flight attendants were very rude. Really unprofessional and lacking costumer service experience. The aircraft was messy and unclean. The entertainment screen freezes and unresponsive. They need replacing. And the delay was the icing on the cake. Royal Air Maroc is the worst airline company one can ever fly with. Even budget companies such as Easy Jet and Ryan Air provide better service. Not recommended at all people."

Punti positivi: "The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport."
Punti negativi: "The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food."

Punti positivi: "The flight out of JFK to Casablanca was on time and checking in was extremely fast. We flew out and arrived early. The plane itself was very clean and organized, and was mostly empty, giving me enough space to have two seats for myself."
Punti negativi: "The entertainment center (screen) stopped an hour before the plane landed. I was in the middle of watching The Greatest Showman, so that was pretty rude. Other than that it was great."

Punti negativi: "Boarding was horrendous. The flight was so delayed but no one updated us on the status. It caused many people (including me) to miss connecting flights at Casablanca. Terrible communication. And they aren’t helpful at all even when they completely screw up your travel plans."

Punti positivi: "Boarding process, check in process."
Punti negativi: "Delayed flight, no entertainment, food same thing."

Punti negativi: "The boarding process was so extensive and repetitive. We were taken to the plane in the middle of the tarmac in sweltering heat and had to stand outside and wait to board the plane. The heat once inside the plane was unbearable and uncomfortable. My seat didn't recline, so I wasn't able to fully relax. Although I can for the crew, English may not be their first language. It needs to be ensured that the English of the crew member making the announcements is understandable. There were so many announcements but the English was rendered unintelligible for the most part. One of the baggage for one of my family members was not there on our arrival but we've since been notified that it has been found and well be sent to us"

Punti positivi: "The attendants were friendly and attentive to the needs of the passengers. It is a hard job because some of the passengers could be very rude. I was happy to be able to watch movies to pass the time and to give me a sense of calm as I have not flown very much."
Punti negativi: "When getting ready to board, they need to have signs designating letters requested for boarding. Some people were cutting into other lines and in front of others. There was too much bread given. For example, at lunch we were provided with a cheese sandwich and a chocolate chip muffin. On the positive side, I liked having yogurt with each meal."

Punti positivi: "Everything was fine. Thank you"

Punti negativi: "Very poor help internationally"

Punti positivi: "The plane was cleaner and the seats were more comfortable than my NYC --> Casablanca flight."
Punti negativi: "No vegetarian option (I travel a lot, and I've never encountered this!). But, given that the flight was so short, this didn't matter much to me."

Punti positivi: "Nothing"
Punti negativi: "Late, no explanation why, missed international connecting flight"

Punti positivi: "Royal Air Maroc was ok on the way there even if they had cancelled the initial flight without any explanation."
Punti negativi: "Royal Air Maroc canceled both their outward and inbound flights on two separate occasions resulting in 2 X 30 minutes calls to my airline for them to fix it. For the returning flight it meant putting me on another airline resulting in a long stopover without any additional compensation."

Punti positivi: "Good movie options"
Punti negativi: "Awful food, slow service"

Punti positivi: "This ia a great flight, i wouldn't to board time and again. ROYAL AIR MAROC"
Punti negativi: "NOTHING"

Punti positivi: "Nothing"
Punti negativi: "The airline cancelled one leg of our flight and then we had to apply for the money back for remaining legs, as they refused to be flexible on the rest of the trip. Instead of offering any help, it was down to us to call their call centre and ask for them to do something about it. At first they didn’t even understand their own cancellation and in the end they refused to do anything. We had to get lastminute.com to sort it for us, and in the end we got our money back. Only after chasing for a second time though! Definitely would not recommend this airline."

Punti positivi: "Meal and service were excellent. transit was great too."
Punti negativi: "I did not like the blugs to use for the mobile charger.they were std french type I wish you will make it universal."

Punti positivi: "Staff are brilliant and helpful."

Punti positivi: "The flight was very good"
Punti negativi: "The main meal was very greasy i have ibs i hardly could eat this but the flight going too Casablanca was lovely beef with rice was nice but coming back was too greasy i was ill"

Punti positivi: "Decent meal with wine, better than I expected. Crew maintained composure when a passenger had a medical emergency ( he recovered and the flight continued normally)."
Punti negativi: "Boarding process was chaotic as it often is when passengers need to be bussed out to the plane. Many passengers took the wrong seats and discrepancies in passenger count delayed the flight. At one point a family was asked to move, and take their carry-ons, but they were eventually allowed to return to their seats. Somehow it was resolved and we left. No personal TV , but overhead tv showed moving map for a while, then they switched to cartoons without sound. Airlines generally don't provide the best service or use the newest aircraft on African routes, so this was typical."

Punti positivi: "Fish meal very good but Rock hard ice cold bread told- why not serve warm and separately as most airlines do? Staff (Male)betterthan on Ouagadougou-Casablanca flight but still not very efficient and pretty charmless"
Punti negativi: "See above: and neither flight has any entertainment."

Punti positivi: "Dreadful sandwich on Ouag-Casa flight and porly trained brusque and slightly aggressive young male steward."
Punti negativi: "See above"

Punti negativi: "and i lost my bag as there were an overwight n the flight so air maroc decided to leave 17 bags behind. it is not received so far. no entertainment on the flight, food was bad, the craft was dirty."

Punti negativi: "the flight was delayed for 2 hours,"

Punti positivi: "Happy with the service overall ,staff were very helpful and pleasant."
Punti negativi: "but toilets need more attention, like soap and paper towels weren’t there at all,"

Punti positivi: "Service is good"
Punti negativi: "Luggage didn’t make it to Madrid"