Trova voli economici da Milano per Bamako

Punti positivi: "crew was good seating was horrible"
Punti negativi: "Too tight seat AND food service was terrible (ONE PERSON SERVING LOT OF PESSENGER)"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti negativi: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."

Punti positivi: "appetizers excellent"
Punti negativi: "steak was overdone."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "Nothing. I guess the fact that I made it to Israel?"
Punti negativi: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."

Punti positivi: "I am very happy - always good service, timely and pleasant staff."
Punti negativi: "n/a"

Punti negativi: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"

Punti positivi: "The flight crew was friendly and kind."
Punti negativi: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."

Punti positivi: "I go economy. It's the most comfortable economy I've ever experienced. Every seat was filled."
Punti negativi: "I have no complaints."

Punti negativi: "You broke my suitcase"

Punti positivi: "Nothing is changing, they need to make some adjustments"

Punti negativi: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."

Punti positivi: "The food and entertainment was good. The crew was very nice."

Punti positivi: "The food was ok."
Punti negativi: "I lost my suitcase or had it stolen!"

Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Excellent check-in and in-flight service"

Punti positivi: "Professional and friendly staff"
Punti negativi: "N/A"

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"

Punti positivi: "The crew was friendly and the plane was very clean!"
Punti negativi: "Did not love the choices of comedy shows on the in flight entertainment"

Punti positivi: "Friendly accommodating staff, good food, quality entertainment"

Punti positivi: "I love everything at Turkish airlines. Good food, entertainment, very professional staff. My flight was perfect! Thank you, guys!"

Punti positivi: "friendly people. good food. top notch service"

Punti positivi: "Good food and service"

Punti positivi: "Meal,airplane"
Punti negativi: "A little turbulence"

Punti positivi: "The ticket was a good price with good service"

Punti positivi: "Great attention and kindness from the attendants"
Punti negativi: "The cabin was very very hot during the flight."

Punti positivi: "Good selection of entertainment, comfortable seats."

Punti positivi: "everything"
Punti negativi: "late boarding"

Punti positivi: "Unfortunately they do not use their best aircraft on this route, still good experience and surprisingly good food. On time and perfect service."
Punti negativi: "Seats only average as far as comfort and room, and no personal screens for entertainment (unlike the route Athens-Istanbul, which is the same length as this one, Istanbul-Bari)."

Punti positivi: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Punti negativi: "There wasn't nothing that I didn't like . I love me some Turkish airline."

Punti positivi: "Despite the computer regulations the THY handled it smoothly in Istanbul. In Atlanta we had to wait at least half an hour to get them back. Service was good, till the end of the flight restrooms were clean. Besides they offer 2-luggage policy. I try to use them as much as I can. Thanks THY"

Punti negativi: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."

Punti positivi: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Punti negativi: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Punti negativi: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."

Punti positivi: "Good flight service. Nice STAR lounge in Milan"
Punti negativi: "On line check-in does not remember frequent flier info."

Punti positivi: "Everything"

Punti negativi: "The boarding took too long, cabin service on the return flight was a lot poorer than I received on the initial flight. It questions my quality recommendation to other people."

Punti positivi: "Everything"

Punti positivi: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Punti negativi: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."

Punti positivi: "Everything was appreciated"

"Never booked this flight"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Punti positivi: "Crew is excellent, polite and personal!"
Punti negativi: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Punti positivi: "Everything perfect and arrive to destination on perfect time."
Punti negativi: "All positive."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Punti negativi: "I flew economy and all was good and appropriate to the level."

Punti positivi: "Klm's consistantly high standards in everything they do."
Punti negativi: "Nothing"

Punti positivi: "Fantastic gate agents!"
Punti negativi: "The food was terrible."

Punti negativi: "I congratulate the KLM crew!"

Punti positivi: "Just as I expected. And I made my last connection easily."

Punti positivi: "Very professional"
Punti negativi: "Lost luggage"

Punti negativi: "Troppo ritardo"

Punti negativi: "Boarding was very slow."

Punti positivi: "Everything was smooth and effortless."
Punti negativi: "Can’t think of anything."

Punti negativi: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Nothing"
Punti negativi: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Punti positivi: "The crew were really helpful with people who had tight connections because of the delayed flight"
Punti negativi: "I wish they had WiFi"

Punti positivi: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Punti negativi: "Lost all our bags so couldn’t ski"

Punti positivi: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Punti negativi: "No downsides at all"

Punti negativi: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Punti positivi: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Punti negativi: "Except for the man next to me - great!"

Punti positivi: "Everything was clean and well organized."
Punti negativi: "The flight was delayed 1 1/2 hours."

Punti positivi: "Crew"
Punti negativi: "N/a"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Nothing really"
Punti negativi: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Punti positivi: "On time"

Punti positivi: "The food service was good and the flight attendants were friendly."
Punti negativi: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Punti positivi: "Pleasant flight"

Punti negativi: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Punti positivi: "Decent seat size. Sorta slept the whole flight."

Punti positivi: "Flight crew; legroom even in cheap seats."
Punti negativi: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Punti negativi: "Bag was lost"

Punti positivi: "Very friendly staff"

Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."

Punti positivi: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Punti negativi: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Punti positivi: "Got to Amsterdam on time and everything was great including the staff"

Punti negativi: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Punti positivi: "Cabin Crew was awesome."
Punti negativi: "Entertainment System was not working and no Non-veg food option in flight."

Punti positivi: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti negativi: "suitcase didn't turn up, although connection was quite tight"

Punti positivi: "The crew service is impeccable. Ground services very friendly and professional."
Punti negativi: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Punti negativi: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

"Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines"

"Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying."

Punti positivi: "La ponctualité."
Punti negativi: "Variété des boissons proposées."

Punti negativi: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"

Punti positivi: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Punti negativi: "N/A"

Punti positivi: "n/a"
Punti negativi: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Punti positivi: "More space in business class (777-300) than many other airlines."
Punti negativi: "Entertainment very limited. No adjustable air vents in this aircraft"

Punti positivi: "Polite and friendly service"
Punti negativi: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."

Punti negativi: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."

Punti positivi: "The crew was excellent and surprisingly the seats were comfortable."
Punti negativi: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "Great crews, excellent customer service"

Punti positivi: "The entertainment options were great."
Punti negativi: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Staff were friendly and seats in business were super comfortable."

Punti positivi: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Punti negativi: "Seats were not comfortable, even in Comfort + seating isle."

Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti negativi: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."

Punti positivi: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "The crew were polite and friendly"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Punti negativi: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."

Punti positivi: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."

Punti positivi: "Staff"
Punti negativi: "We were 2h late"

Punti positivi: "Food, service, comfort"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "The free glass of red wine when the plane finally took off."
Punti negativi: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Punti positivi: "Absolutely everything perfect."
Punti negativi: "Through my own fault I ordered a different seat instead of window seat. :)"

Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Punti positivi: "The crew was very friendly and professional. The food very good"
Punti negativi: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Punti positivi: "Average"
Punti negativi: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Flight was smooth"
Punti negativi: "Food"

Punti negativi: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Punti positivi: "All was good we didn’t feel the time 9 hours passed easily"
Punti negativi: "Nothing special"

Punti positivi: "Punctual, great food in Premium Economy, friendly crew."
Punti negativi: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."

Punti positivi: "This is what happens when you get roped in by a low price."
Punti negativi: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"

Punti positivi: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Friendly onboard staff"
Punti negativi: "Treated like cattle while boarding unless your preferred member. Average food quality."

Punti positivi: "Friendly people on board"
Punti negativi: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"

"Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible."

Punti negativi: "The travel was very good"

Punti positivi: "Crew were extremely professional"
Punti negativi: "The seats were less comfortable for me"

Punti negativi: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."

Punti positivi: "Crew were very good. Comfortable flight."
Punti negativi: "Choice of movies could be much better."

Punti positivi: "Seat was very comfortable and the air stewards were good"
Punti negativi: "The entertainment system not working correctly and the food was poor"

Punti positivi: "Super confortable"

Punti positivi: "The crew was amazing and the flight was smooth"

Punti negativi: "There was a disruption with the audio system."

Punti positivi: "The short flight and pleased to get food."
Punti negativi: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"

Punti positivi: "The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover."
Punti negativi: "Transportation from the aircraft to terminals."

Punti positivi: "the flight was very nice and I thank all the crew for their kindness."

Punti positivi: "The general attitude of the crew was good"
Punti negativi: "There should be improvement in the food"

Punti negativi: "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."

Punti positivi: "Helpful crew."

Punti positivi: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Punti negativi: "No complaints, well done to the Ndjamena team."

Punti positivi: "Crew were nice"
Punti negativi: "Always delaying, catastrophic food."

Punti positivi: "No comment"
Punti negativi: "No comment"

Punti negativi: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."

Punti negativi: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."

Punti positivi: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."

Punti positivi: "Friendly crew"
Punti negativi: "Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh"

Punti positivi: "Everything"
Punti negativi: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."

Punti negativi: "the layover in Dublin was too long--longer than scheduled"

Punti positivi: "Flight crew was nice and responded to problems well. More trash pick up and water service would have been nice as it was a thirsty, long flight. I was given more water when asked it just wasn’t freely offered."
Punti negativi: "The arrangement of the airport was disconcerting. To get to your gate you have to pass a another security point that you can not leave. The area was akin to a cattle yard. No bathroom, water, or amenities. You had to stay in your pen until boarding. Duty free was not allowed and had to be purchased on the plane for an additional cost. Not to mention the whole stopping in Dublin, Ireland for fuel without notice. There was nothing in my paperwork about it and we were only told to stay in our seats for the next hour or so while they refueled. We didn’t do that on the flight over was that was worrying and we were given no additional information."

Punti positivi: "nothing was exceptional good."
Punti negativi: "luggage did not arrive. airport services were not good."

Punti positivi: "nothing"
Punti negativi: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"

Punti positivi: "The crew members are very friendly, always smiling and attentive."
Punti negativi: "The entertainment system needs an upgrade. Touch screens unresponsive."

Punti positivi: "Loved having traditional ethiopian food"
Punti negativi: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"

Punti positivi: "The flight crew was pleasant and helpful"
Punti negativi: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."

Punti positivi: "Awesome crew"
Punti negativi: "No electrical plugs"

Punti positivi: "Crew members were friendly, movie selection was good, food was nice as well"
Punti negativi: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."

Punti positivi: "Sleeping most of the way"

Punti negativi: "Airport in ADS was very basic. Was hard to find a descent toilet"

Punti positivi: "crew was okay on board."
Punti negativi: "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."

Punti positivi: "their business class was very good and a huge difference than economy, well done"
Punti negativi: "the seat space is the smallest I have seen in economy. i took one sector economy and the other business. no blankets for guests"

Punti positivi: "Great prices, and helpful staff"
Punti negativi: "The food was mediocre, almost poor."

Punti positivi: "Good food and drinks"
Punti negativi: "No entertainment"

Punti positivi: "Comfort"
Punti negativi: "Comfort"

Punti positivi: "The crew were all very friendly and welcoming."
Punti negativi: "The food options need to be more varied."

Punti positivi: "Great service"

Punti negativi: "non funzionava l'aria condizionata si moriva di caldo"

Punti negativi: "Aereoporto estremamente caotico"

Punti positivi: "The flight attendants were lovely."
Punti negativi: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."

Punti negativi: "Hi, I have asked 3 members of the crew to get me a glass of water from the time I boarded the flight. It took 45 minutes for them to hand me a glass of water. I have to wait till they all got settled. Only when them to start the service they were able to give me some water. I was really thirsty otherwise, I wouldn't have to ask for three members. I think it's important that they respond more promptly and do a quick service considering the long flight we have."

Punti negativi: "- terrible food and no snacks provided - Crew was inattentive and did not monitor passengers e.g. standing when seatbelt light is on - bathrooms were rarely cleaned on 18 hour flight - poor air circulation"

Punti positivi: "Flight was on time"
Punti negativi: "Asian vegetarian food came for me at the end After telling many times to cabin crew Airport hostess were rude On 16th from Nairobi to mumbai one of my bag didnt arrive to mumbai .mumbai staff of Ethiopian airline was not ready to even answer .it was v disturbing As was travelling to some other city had to buy new stuff for trVelling"

Punti positivi: "The flight attendants seemed a bit disorganized delivering the food and drinks"

Punti positivi: "The service onboard was excellent!"
Punti negativi: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"

Punti positivi: "Smooth Flight."
Punti negativi: "Too crowded."

"Very good one"

Punti positivi: "It got us to Casablanca. Should have taken a car though"
Punti negativi: "The plane sat on the runway at over 100 F and the A/C was not on. They barely started it once we were in the air"

Punti negativi: "Serve better food"

Punti positivi: "The attendants were much more helpful than my last trip. Everything went well."
Punti negativi: "I thought it was too crowded during the pandemic. Too many people on the flight. One man behind me kept sneezing so that was concerning. No other complaints for this trip but most of my previous trips were close to terrible. Thanks for improving your service."

Punti negativi: "Checking in agent should be polite"

Punti positivi: "Nothing"
Punti negativi: "Filthy bathrooms upon boarding. Terrible food and TVs didn’t work. No help with issues from gate staff and no help upon calling their customer service. Would never use this airline again."

Punti positivi: "On time departures."
Punti negativi: "Food is horrible, aircraft interior run down, my seat table was dirty."

Punti positivi: "I was eventually brought to my original destination"
Punti negativi: "Missed my connecting flight because there was a delay in boarding. Staff did not make any announcement stating that people who do not have connections to please wait so that people in my situation can possibly make their original connection (neighbor same problem). Poor explanation for lost luggage"

Punti positivi: "Horrible airlines...i will never flight them again. Bad customer service in New York and Casablanca. Long delays, dirty planes, very noisy cabin, limited entertainment, etc......"
Punti negativi: "Too long to write, kick them off of your platform ASAP or I will never use kayak"

Punti positivi: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Punti negativi: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."

Punti positivi: "Nothing was very good."
Punti negativi: "Long delay for taking off, probably because of the late arrival of my first flight. This whole airline must just always be an hour late. My bag didn’t make it to Miami, I have no idea what continent it’s even on."

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "nothing"
Punti negativi: "the food was awful, electric plugs didn't work, bathrooms were not cleaned before flight -very filthy. My seat was broken and wouldn't recline. Not to mention a 3 hr delay"

Punti positivi: "The food, free eye mask and socks"

Punti negativi: "We taxied around JFK for nearly an hour without as much of an announcement as to why we couldn’t get a gate. After a long flight, we just want some communication."

Punti negativi: "CI È STATO NEGATO L’IMBARCO PER OVERBOOKING. Scandaloso"

Punti negativi: "I do not have until now one of my laggage"

Punti positivi: "The flight is great once you are through security."
Punti negativi: "The airport experiance is not for the faint of heart"

Punti positivi: "The on flight entertainment was okay. But the headphone jack was faulty."
Punti negativi: "It took us about 2 hours since we landed to finally get a hotel for our 13-hour layover. Then the attendant left outside to figure out transportation to the hotel which was an hour away from the airport. The hotel was filthy to the point that I didn't even feel like using their bathroom. Even the flight attendants we're horrible, they never responded to the ask for assistance indicator. I had to get up to get their attention. Never flying this airline again."

Punti positivi: "There were great movies and games."
Punti negativi: "Then boarding process wasn’t organized. The food was nasty. The space between seats were minimal"

Punti positivi: "Not really much; fed us twice but not really my kind of food. Alcohol included."
Punti negativi: "Boarding is disorganized and chaotic. Count heads number of times and checked boarding pass three times in five minutes! Delayed over an hour but arrived close to in time. No reason given for delay. Entertainment system for my wife didn’t work."

Punti positivi: "Everything"

Punti positivi: "Everything was fine. Thank you"

Punti negativi: "They canceled the flight without telling anyone including the airport. Airport staff was on the phone with them and said the flights canceled. Then we had to go to 3rd party service who really couldn’t do anything. I had to customer service in the States to finally book myself on another airline. The alternative was to fly to Casablanca and stay there for two days since the next available flight was the 15th. I would have to pay for the second night myself."

Punti positivi: "Confused boarding process"
Punti negativi: "No meal, just a snack."

Punti positivi: "Tv in seat"
Punti negativi: "Late and plane smelled Flight did not show up in flight tracker on their website"

Punti positivi: "gold card members can board at anytime and ckin at business counter"
Punti negativi: "my seat was changed from the one I selected and ended up uncomfortable for the whole flight with crying babies next to me. Courtesy upgraded should've been given as I fly so often."

Punti positivi: "I liked that i came to visit my daughter"
Punti negativi: "Service and crew need a real makeover"

Punti negativi: "We stayed inside the plane for 1hour without telling what a going on . The food was really disgusting , while the price was with hight"

Punti positivi: "The flight was very good"
Punti negativi: "The main meal was very greasy i have ibs i hardly could eat this but the flight going too Casablanca was lovely beef with rice was nice but coming back was too greasy i was ill"

Punti positivi: "Good trip"

Punti positivi: "The entertainment is decent on these flights, usually. The don't switch up the movies often, but there are always some recent releases."
Punti negativi: "This was a rough flight. First, Air Maroc at some point rescheduled the flight to some six or seven hours later than when I booked it, without bothering to even send any notice. Apparently according to their terms of service they can just change flight times as they like, and passengers are responsible for somehow figuring it out and dealing with the consequences. Oddly, the original flight time was still posted online even after I learned of the change, so the only indication of the change was the boarding time on my ticket. When I asked for the new itinerary, RAM employees seemed very confused about why I would want to know when I was arriving in New York (which ended up being 1 AM instead of 5 PM). To the airline's credit, they did offer accommodation in Casablanca, if you stood in an hour-long line. However, although I had been flying since 5 AM and not leaving Casa until 10 PM, I was not offered vouchers for breakfast or dinner, but only lunch (at 2 PM). Because I had to leave the airport in Casablanca, I had to go through security half a dozen times, including while boarding, with various harmless things confiscated. The flight was kept extremely dry, and the crew was stingy with water (although tea and coffee were abundant), only offering water twice during a nearly 8 hour flight despite my requests, and doling it out in small cups which they seemed annoyed to refill. The crew was not efficient or fast. The food on Air Maroc is often okay, but this time it was nearly inedible, especially with little to wash it down. It was not the worst flight I've been on, but it was pretty miserable."

Punti positivi: "Decent meal with wine, better than I expected. Crew maintained composure when a passenger had a medical emergency ( he recovered and the flight continued normally)."
Punti negativi: "Boarding process was chaotic as it often is when passengers need to be bussed out to the plane. Many passengers took the wrong seats and discrepancies in passenger count delayed the flight. At one point a family was asked to move, and take their carry-ons, but they were eventually allowed to return to their seats. Somehow it was resolved and we left. No personal TV , but overhead tv showed moving map for a while, then they switched to cartoons without sound. Airlines generally don't provide the best service or use the newest aircraft on African routes, so this was typical."

Punti negativi: "I’m not sure how much the airlines can control this, but boarding in Morocco was an absolute nightmare both coming and going. There are gates but the boarding flights are not really posted clearly and not announced. Even standing right next to the final checkpoint, you are likely to miss the boarding call. Fortunately it is such a cluster that you have enough time to eventually figure it out and not get left behind. Also, many connecting passengers had to check in and get boarding passes in Casablanca and whoever was in charge of seat assignments simply could not have cared less. I was traveling solo, but witnessed at least 4 separate instances of families not getting seated together or even in close proximity - even couples!! I don’t think I’ve ever seen that many disgruntled passengers before a flight departs when a flight hasn’t been delayed or cancelled. Note to fellow passengers: If you’re traveling with others, check your tix/passes and ensure you’re sitting together before you walk away from the counter. And ask for clarification there if you’re not sure. If you make it to the plane with those passes, the plane crew will tell you that you accepted them so those are your seats - they will not work with you."

Punti negativi: "Boarding in Casa Blanca was incredibly disorganized and lengthy, with no communication from airline staff to help alleviate the chaos. We left one hour late. When we arrived at JFK we spent 1.5 hours on the tarmac waiting for a gate. There was no communication from airline staff explaining the delay or any attempt to minimize our discomfort- (provide water for example). Once we disembarked, we waited more than 2 hours for our luggage. After an hour, an airline staff explained the delay and then disappeared. She was remarkably defensive and unsympathetic. I understand that weather conditions u in NY contributed to some of this, but the lack of communication by airline staff was unconscionable. Also the food was terrible."

Punti positivi: "The crew on the plane was pleasant"
Punti negativi: "The seats were too tight. No leg room"

Punti positivi: "That they flew me out of Morroco."
Punti negativi: "Cabin crew were surly mostly. Disorganized informing passengers about transit. Rude people in the airports. Try to avoid this airline and country."

Punti positivi: "Very good"

Punti positivi: "Nothing"
Punti negativi: "Bad food. Uncomfortable seats. They gave us as a familly different seats and separated ones than what was picked. They lost our baby stroller"

Punti positivi: "Crew was very friendly and nice."
Punti negativi: "Boarding took forever"

Punti negativi: "We lost three of our luggages, and we have to go to the aéroport every day to see if they find our luggages, we still missing one at this moment."

Punti negativi: "no working reading light or entertainment at all. i asked and nothings happened."

Punti positivi: "The boarding time was swift and quick"
Punti negativi: "There are no entertainment on board the chairs don't recline properly"

Punti positivi: "Crew were very attentive and professional. That was refreshing!"
Punti negativi: "The food really was bad. For a 11.5 hour layover, the Relax Hotel failed to honor Dinner that had been authorized by Air Maroc, though I suspect they will charge the airline for it. I really would have preferred food voucher(s) that I could use for food at the airport."

Punti negativi: "This flight got cancelled and changed to the next day. No info for 6 hours that we wait in the airport , no food provided. After midnight after several complaines, they sent us to a hotel near by where we had to share with strangers because there was not enough rooms to all of us. When entering again the airport, the boarding pass had the wrong date, the crew coulnd`t change it on their system and the police didn`t wanted to let us in. After almost 1 hour waiting, they let us go in and again, our passport was checked around 10 times by different people, why?! Don`t they trust their colleagues work?! Anyway, never again!"

Punti positivi: "Our flight was cancelled and no notice given. We were treated like a dog when we tried to get help from the RAM supervisor. I've been try for a week now to get a cancellation letter from the airlines so my travel insurance will rememburse me the extra $1800 I had to spend on new flights to get home. I was told by the airlines they may look at my case sometime in the next 30 days to give me the letter I need. Really! All you have to do is hit a key on your computer to kick one out. Never again with these guys!"

Punti positivi: "Plane was well-maintained and reasonably comfortable. Boarding was fairly orderly and on time. On the flight over, crew was pleasant and accommodating."
Punti negativi: "On the way back, the cabin crew were not friendly and the service was only ok. Entertainment went down for about an hour."

Punti positivi: "Our plane departed late with the boarding gate information delayed until 15 minutes before boarding. No boarding process so everyone crams in line. Bathrooms on board were filthy and smelly. Flight attendants were helpful and did what they could. meal served which was edible. I would avoid RAM in the future."

Punti positivi: "Plane"
Punti negativi: "Rude staff. Asked for a night blinder to cover eyes on flight attendant said not on this flight. Food was below average."

Punti positivi: "I like traveling in the dreamliners and was surprised that this airline used them. I have no complaints. Everything was great. Also, the price was fantastic from Nairobi to JFK."