Trova voli low cost per Abidjan

Punti positivi: The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care.

Punti negativi: Staff doing their job would have been nice

Punti positivi: They had supplies to deliver a baby onboard

Punti negativi: The bathrooms were dirty. Food terrible. Poor service. TVs didn’t work. Confusing checkin counter unhelpful gate staff. Non-existent customer service.

Punti positivi: Ok

Punti negativi: Entertainement

Punti positivi: The crew was friendly and accommodating

Punti negativi: The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty

Punti positivi: The crew was nice. The seats were ok.

Punti negativi: The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today.

Punti positivi: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Punti negativi: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Punti negativi: Not being able to choose my seat on a 500€ return flight is a joke.

Punti positivi: Nothing

Punti negativi: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.

Punti positivi: nothing! Very poor service

Punti negativi: Have special help for large families especially with young children. Most airlines anticipate large families’ arrival and keep a golf car at the gate to help them. Your company is careless, callus. In addition i lost 3 luggages

Punti positivi: Good service

Punti positivi: Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience

Punti negativi: Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry.

Punti negativi: Nothing at all

Punti positivi: The flight was average.

Punti negativi: The mechanism to receive baggage at check-in broke during check-in. I waited 50 minutes in line for them to fix it. This was not acceptable as there were many other check-in counters not in use that the Tunisair staff could have moved to at the time.

Punti positivi: From check-in until landing all was very good. I was suprised that food was offered on this 1houe flight.

Punti negativi: Don't have anything to write herw

Punti negativi: Check in was unable online.

Punti positivi: The boarding was smooth

Punti negativi: One hour delay. Food very poor, it took staff a long time before taking back our plates, they were not strict enough with passengers that were walking around while flight on turbulence ...