Trova voli economici da Galizia per l'Italia

"Food is dreadful Service is wonderful"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time"

Punti negativi: "The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it."

Punti negativi: "I was between two large men and couldn’t sit all the back in my seat. Eating was a real trick!"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Crew excellent...seats small and not too comfortable for business class."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Seating was good"
Punti negativi: "Got a seat in the middle - was pretty annoyed with this."

Punti positivi: "The crew was great and the snacks provided were delicious!"
Punti negativi: "The plane felt slightly outdated and was pretty loud the first part of the flight"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"

Punti positivi: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Punti negativi: "Perhaps meals. Maybe more options."

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Punti negativi: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"

Punti negativi: "Voli in ritardo"

Punti positivi: "Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew."
Punti negativi: "Bus to plane at departure, no room in overhead lockers as space taken up with small bags"

Punti positivi: "The crew was very accommodating. Entertainment was good."
Punti negativi: "I wasn't aware beforehand that I could request a dairy free meal."

Punti positivi: "Very attentive staff Good info from captain and flight crew Nice individual TV"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti negativi: "Our flight was cancelled by the airlines due to mechanical failure. Told us to go home and wait for email on what to do. No compensation"

Punti positivi: "Flight on time, crew polite and ready to help"
Punti negativi: "Seats in the plane a little closer to each other than usual I think."

Punti positivi: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."

Punti positivi: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Punti negativi: "Nothing to complain about."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."

Punti positivi: "The food was pretty decent."
Punti negativi: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."

Punti negativi: "Troppo freddo"

Punti positivi: "Smooth flight. Great food and drinks. Very helpful staff."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti positivi: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Punti negativi: "Nothing"

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti negativi: "That you get out the plane using the steps and take a bus to the main airport.. and waiting for the wheelchair for half an hour"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti negativi: "Travel in flight was good. Flight was missed due to delay in the airport and they made it clear that this was a bulk rate ticket and any rebooking was almost a favor on their part. That being said with some chatting to the service agent she softened up and started to be more helpful. Wish she could have been more helpful from the start and ended up being rerouted through another city despite a codeshare flight leaving directly to my final destination which would have been the normal switch. Oh well, those are the breaks with a bulk price ticket. Once in flight, service was very good and plenty of open seats, so room to stretch out."

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

"Great flight Will go again!"

Punti positivi: "Crew was great, on time flight, clean plane."
Punti negativi: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Punti negativi: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Punti positivi: "Nice crew, good food."
Punti negativi: "Both bathroom were not working in business class area."

Punti positivi: "Great atmosphere, crew was excellent!"
Punti negativi: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Punti positivi: "Flight was on time."
Punti negativi: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Punti negativi: "All of the less than good, obvious!"

Punti positivi: "The crew tried to be helpful but were equally frustrated with the ground crew."
Punti negativi: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Punti negativi: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Punti positivi: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Punti negativi: "The plane is so old..,"

Punti positivi: "Fantastic gate agents!"
Punti negativi: "The food was terrible."

Punti positivi: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Punti negativi: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Punti positivi: "Great crew, comfortable seating with enough leg room."
Punti negativi: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Punti negativi: "Troppo ritardo"

Punti negativi: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Crew was fantastic."
Punti negativi: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Punti positivi: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Punti negativi: "If I knew how to recline my seat earlier. I did try several times"

Punti positivi: "Like the overall KLM experience"
Punti negativi: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Punti positivi: "Just the cabin crew being nice"
Punti negativi: "Punctuality KLM is always late"

Punti positivi: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Punti negativi: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Punti positivi: "Lovely crew, very helpful"
Punti negativi: "N/A"

Punti negativi: "Inflight was better than I expected. But needs upgrading air crafts."

Punti positivi: "The service"
Punti negativi: "The food."

Punti negativi: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Punti positivi: "We got to Amsterdam on time"
Punti negativi: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Punti positivi: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Punti negativi: "I would have to dream something up."

Punti negativi: "Our lougage did not arrive"

Punti positivi: "The staff tried to help me when it was evident we would not arrive on time"
Punti negativi: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Punti positivi: "Good entertainment options. Nice flight attendants"
Punti negativi: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Punti positivi: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Punti positivi: "The boarding was easy and you didn't have to wait inline for that long"
Punti negativi: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Punti negativi: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Punti positivi: "Friendly staff, good service and on time departure/arrival."

Punti positivi: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Punti negativi: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."

Punti positivi: "Very friendly crew"

Punti positivi: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Punti negativi: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Punti positivi: "Service impeccable!"
Punti negativi: "They have one line of executive class after the kitchen and toilet, is very noisy."

Punti positivi: "staff was fine"
Punti negativi: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Great crew service. Among the best ever."

"The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France.."

"Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying."

Punti positivi: "Easy boarding, entertainment"
Punti negativi: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Punti positivi: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Punti negativi: "N/A"

Punti positivi: "The crew"
Punti negativi: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"

Punti positivi: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Punti positivi: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Punti negativi: "Flight was delayed"

Punti positivi: "The crew was terrific."

Punti positivi: "Check in agent extremely helpful and friendly."
Punti negativi: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."

Punti negativi: "Tell me i would misst the next flight and that my beg will not go to the final airport."

Punti positivi: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Punti negativi: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Punti positivi: "Entertainment system failed repeatedly."
Punti negativi: "Entertainment system failed repeatedly."

Punti positivi: "Great crews, excellent customer service"

Punti positivi: "Crew very professional"
Punti negativi: "Boarding was a little confusing"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Arrived on time."
Punti negativi: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "The crew was wonderful. We were in business class which was modest but comfortable."
Punti negativi: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."

Punti negativi: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "The cue lines per zone are a brilliant idea!"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Good food and crew"
Punti negativi: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Just a routine flight but done with perfect execution."
Punti negativi: "Nothing."

Punti positivi: "Service and crew are great"
Punti negativi: "Seats"

Punti negativi: "Not much legroom."

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "Friendly crew, good meal and entertainment"
Punti negativi: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Punti negativi: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."

Punti positivi: "Modern aircraft with power, big screens etc"
Punti negativi: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Punti positivi: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Punti positivi: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Punti negativi: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Punti positivi: "Food was good. Crew nice and professional."
Punti negativi: "Landing was not so smooth."

Punti positivi: "Staff"
Punti negativi: "We were 2h late"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "nice drink selection on board flights"
Punti negativi: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"

Punti positivi: "I like the service. They caring and give snacks, comfort and overall"
Punti negativi: "None. I like everything"

Punti positivi: "Food and service was good and price was acceptable"
Punti negativi: "Very long route"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Punti positivi: "Speed, professionalism"
Punti negativi: "Nothing"

Punti positivi: "Smoothness of flight and service"
Punti negativi: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"

Punti positivi: "The inflight service"
Punti negativi: "The 3 hours delay"

"+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo."

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti negativi: "Hotel was rubbish"

Punti negativi: "Cibo"

Punti positivi: "The crew were very attentive and there was a large variety of in-flight entertainment."
Punti negativi: "I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth."

Punti negativi: "Missed our connection because of problem w jetway"

Punti negativi: "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"

Punti negativi: "Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5"

Punti negativi: "Overbooked flights led to a missed connection resulting in a 12 hour layover"

Punti positivi: "Crew was very nice and no surprises while boarding at the gate"
Punti negativi: "You had to pay for snacks or water"

Punti positivi: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Punti negativi: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti positivi: "Tutto bene"

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti negativi: "Tempo di off-boarding"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti positivi: "The crew worked hard and was courteous."
Punti negativi: "This was American Airlines flight, not British Airways. The plane was old and quite uncomfortable. The entertainment system was subpar. The AA app was supposed to give opportunity to get more choice using personal devices but the system did not work on this old plane."

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti positivi: "City airport is very convenient from East London. Flight is only 40 minutes"

Punti positivi: "Comfy seats, pleasent crew, good selection of movies and we got there on time. Bathroom was clean."
Punti negativi: "Food was a little gummy and breakfast was a biscuit and a cream cheese filled pretzel"

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti positivi: "The crew generally is kind and patient. This older aircraft had new seats installed."
Punti negativi: "BA now doesn’t even provide you with a glass of water or peanuts for free. Everything is buy on board like Easyjet or Ryannair. Entertainment is non-existent as are any type of power outlets. Seat pitch is very tight."

Punti negativi: "The plane had a mechanical problem and did not fly out. We are hoping to fly out one day later."

Punti negativi: "Check in with British at LHR very bad and slow"

Punti positivi: "New, clean aircraft. Pleasant crew. Good food & plenty to drink. Great TV & movie choices."
Punti negativi: "Economy seats are close & cramped. I’m a 5’3” medium build woman, and I was cramped!"

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "Beautiful plane. Cool black leather seats. Extremely nice crew."
Punti negativi: "No tv our power source"

Punti negativi: "There was no food or entertainment thus the star rating. The one thing that was very uncomfortable were the seats, there was no lower back support at all."

Punti negativi: "BA has a lot of nerve charging first-class prices for coach-seat legroom. The fact that the middle seat is empty doesn't warrant the price increase. Abominable food and no in-flight entertainment complete the picture."

Punti negativi: "There was a charg for ALL drinks & food! This made the service process quite long & cumbersome."

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "Great safety video, made me laugh."

Punti positivi: "It was short and fine"
Punti negativi: "None"

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti positivi: "Quick"
Punti negativi: "Had to pay for a cup of coffee"

Punti negativi: "Nothing"

Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"

Punti positivi: "We slept the entire flight since this was the second leg of our journey."
Punti negativi: "Plane departed 40 minutes late even though we were on board in time. Congestion at Heathrow was the problem, but this was not a problem for us since we got an extra 40 minutes of sleep."

Punti negativi: "Many cancellations and airline lost my luggage"

Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"

"Non ho preso il volo"

"Piss poor experience with Iberia planes and staff, serviced by British Airways, booked through Kayak. I cannot express my disappointment enough. Connecting Flight from Sevilla to Madrid (IB3947) was DELAYED because Iberia’s lack of staff checking people in (we were in line for TWO HOURS in Seville). That plane was DELAYED taking off and landed in Madrid at boarding time (11:00am) for Chicago flight (IB6275). We went through passport control and arrived at the gate at 11:30 (flight scheduled for 11:40). That plane was also DELAYED and still at the gate but agents would not let SEVEN PASSENGERS ALL IN THE SAME SITUATION board. There were other passengers who missed other flights. It is unconscionable they would not wait when the delay was 100% Iberia’s fault AND the plane was in delayed status. Also, no one was manning TWO customer support desks to help us change, finding a THIRD after exhaustive search. Iberia created an UNEEDED travel mess for these passengers. Subsequent flights getting home were also a nightmare and I don't care to go into it anymore. All I will say is that Iberia coded that the flight landed on time (it did not) and British Airways couldn't help, nor Kayak. I don't plan on using Kayak again OR purchasing a flight marketed/serviced by another airline because it adds too much complexity when things go wrong."

"Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente"

"I’m very happy! Very helpful all personals , so happy with service! A++++++! Want fly again! Highly recommended! Thanks for your service!"

"Booked flight on Iberia.com. There was no way to contact them to make a desired date change. Nobody answers the phone and social media refers you to phone channels. Vueling refused to help and referred us back to Iberia who doesn’t answer the phone."

Punti negativi: "Ok"

Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"

Punti negativi: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."

Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"

Punti negativi: "More space and reclining seats please!"

Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."

Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"

Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"

Punti negativi: "Pedí un resumen del vuelo para ver lo que compré y nunca me llegó."

Punti positivi: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Punti negativi: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."

Punti positivi: "Not full, attendants went out of way to accommodate seating requests"

Punti positivi: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
Punti negativi: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."

Punti positivi: "Finally arriving in Spain."
Punti negativi: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."

Punti positivi: "Seats were comfortable, pleasant staff, good ent. good wifi and none of that loud chit chat through the flight like tha American companies."
Punti negativi: "The only thing I was a bit disappointed was with the meal. I don’t eat red meat and requested it theough the website, but nithing special was arranged and I ended up eating pasta. Pasta is fine and I love it, but people that don’t eat meat need to have vegetables added to their meals, or at least an egg. And for breakfast the only option was a ham and cheese sandwich, so I didn’t eat."

Punti positivi: "Bumped up to better seats than we paid for. More space mkes a long ride easier."

Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"

Punti negativi: "Lost our luggage"

Punti positivi: "Nothing about the seating"
Punti negativi: "The person in front of me was so close that when she tried to recline the seat she hurt my knee."

Punti positivi: "Todo"
Punti negativi: "Nada"

Punti negativi: "Un po’ tutto"

Punti positivi: "You get a good selection of in flight entertainment."
Punti negativi: "Food was very bad and during the entire 10 hour flight all I received to drink was a half a can of soda and a small glass of orange juice. Seats are very uncomfortable. After the first half of the flight the bathrooms were really dirty and messy."

Punti negativi: "the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible."

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"

Punti negativi: "Had to take a flight to New York 2 days later, then drive back home"

Punti negativi: "Iberia lost one of our bags and also broke our stroller"

Punti positivi: "Easy boarding On time Very organized"

Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"

Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"

Punti positivi: "Very bad organization Changed seats for everybody and no priority to board"

Punti positivi: "I got to my destination on time/no mishaps. Kudos to the flying crew for a job well done."
Punti negativi: "Too longer walk to connecting flight under time crunch. No entertainment . No much room,all squashed together. No snack (free/as part of ticket) on second flight."

Punti negativi: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"

Punti negativi: "Airliner contracted out to another flight operator. We looked up and down the terminals trying to find the sign for IBERIA to no avail. It was quite hectic and stressful to arrive to the airport and not see your airline booth anywhere. No signage or anything there of to indicate Iberia or the other operator taking over this Iberia's flight. Then they wanted to charge for my carry-on saying it is too large. Went back and forth arguing for about 10 minutes then I found the bag sizing stand and demostrated to them my carry-on bag fits inside the bars as indicated in their sign. They said oh well it looks large from here. Customer Service is non. It is more Customer Harrassment. DO YOU PAY YOUR CUSTER SERVICE REPS Commission for every checked bag or something? Too bad there aren't many more options but I am considering going to social media to with this. NOT HAPPY and not flying with IBERIA anytime soon. SEnd me my refund!"

Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"

Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."

Punti positivi: "At this moment only the entertaiment."
Punti negativi: "I would have like them to have been more humane and provided me with enough information so I could go ahead and get me something clean to wear right away. Tonight after I called they still don't have information on my luggage, and overall should have a better management, cause once I give my luggage to them, I expect them to care for it, that is implied on the customer service agreement."

Punti negativi: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."

Punti positivi: "Lovely staff"
Punti negativi: "Due to delay of previous flight I missed my connection for which I had a 3 hour layover prior to delays. I was put on another flight out of LGA upon arrival but was not given a travel voucher even though I was told tmi had one in my envelope. Trying to get someone to issue a voucher almost made me miss my new connection."

Punti negativi: "After a delayed flight coming to Madrid, I was faced with an unbelievably long boarding control line, it seemed clear that I would miss my flight! Crew then stopped all people from going up to the security check point except those headed to London! But I was going to miss my flight to JFK also. This process was so poorly managed!!!! The crowd became very angry, some people even started pushing, yelling and becoming violent. I feared for my safety. I pleaded with a crew member to let me through, and eventually she did, but the process was frightening and chaotic!!!"

Punti positivi: "a non event flight - meal was ok, flight attendants helpful"
Punti negativi: "airport in london - waited for hours to find which gate to used - sent us across to the wrong side and then only 40 minutest to board and we were running to take underground rail back to other side and find correct gate."

Punti negativi: "There was no complimentary water provided"

Punti positivi: "Everything was pretty good"
Punti negativi: "The seats were kind of tight."

Punti positivi: "The seat was comfortable."
Punti negativi: "All snacks and beverages appeared to be at cost. No in-flight entertainment. My traveling companion's luggage was never delivered to our destination and really made for a less enjoyable trip (since she had to purchase everything anew, as well as having to repeatedly contact the airline to check on the bag - receiving multiple inaccurate stories as to what happened). It makes me far less likely to fly or recommend this airline again. Luggage tracking should be a very simple process."

Punti negativi: "My flight was delayed for 2 hours they changed the gate # My notifications in my phone were wrong overall poor management My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"

Punti positivi: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Punti negativi: "Not a British airways flight, but Iberia. No TP in the head"