Lunga attesa per l’imbarco senza possibilità di sedersi e senza quantificare il ritardo; incongruenza tra le comunicazioni ricevute via sms (che indicavano modifiche del gate) e la realtà (nessuna modifica!)
La competenza dei piloti che sono riusciti farci atterrare in sicurezza nonostante il vento fortissimo di Copenhagen
Guasto Attesa Personale scorbutico
Punti positivi: "Tutto ok"
Punti positivi: "Il personale è stato molto gentile e disponibile. A differenza dell’accoglienza al gate. Multato ingiustamente senza nessun motivo logico nonostante il mio bagaglio rispettasse le misurazioni!"
Punti negativi: "Le regole fuffa che mettono sui bagagli per fare business sulle multe. Che serietà e credibilità può avere una compagnia che ti fa pagare 10€ di volo e 25€ di multa per un bagaglio che sfora di 2 cm o non sfora proprio come nel mio caso. Contesterò la multa nelle sedi opportune!"
Punti positivi: "Yes"
Punti negativi: "Need to reduce waiting hours at gate"
Punti negativi: "Il trasporto animali"
Punti negativi: "il problema è lora e mezza di ritardo del volo! Assurdo!!!"
Punti negativi: "pulizia, ma dipende da passeggeri"
Punti negativi: "L ora di ritardo"
Punti positivi: "Personale gentile"
Punti negativi: "L'intera compagnia della ryanair"
Punti negativi: "Meno comprensibili, e non sono disponibile in caso in incomprensione"
Punti positivi: "Il modo scorreto e arrogante del personale"
Punti negativi: "Gente razzista"
Punti positivi: "Super ritardo"
Punti positivi: "La amabilidad del personal. Página web fácil de usar"
Punti negativi: "Los asientos don demasiado duros. Deberían poder reclinar los espaldares. Me molesta que cobren adicional por todo. A la final el precio inicial es irreal"
Punti positivi: "Benissimo ottimo"
Punti negativi: "Ottimo"
Punti positivi: "Niente"
Punti negativi: "Sedili, spazio fra i sedili, regole bagaglio, scelta dei posti, tariffe extra e supplementi."
Punti negativi: "Bagaglio a mano gratis"
Punti negativi: "Bagaglio da pagare a parte, per averPosti vicini bisogna pagare, attesa per l’imbarco ... volo in ritardo di mezz’ora"
Punti positivi: "Got us from a to b."
Punti negativi: "No announcements or apology for lateness of slight by 1hr 15 mins No tunnels direct to plane from gate. Long flights of stairs from gate to tarmac. 10 minutes queuing on tarmac to board plane. No priority for those like us with child under 3 yrs we were always in the back of the queue. Coach from plane to terminal twice overfull and nowhere to sit with 2 year old child with slippery and wet floors. Lack of seating room uncomfortable journey. Vastly overpriced food and drinks on plane, not priced in £s so unable to pay."
Punti positivi: "The flights were on time and everything was very organized."
Punti positivi: "La puntualità"
Punti positivi: "tutto perfetto"
Punti positivi: "Nil"
Punti negativi: "Nil"
Punti positivi: "Nulla"
Punti negativi: "Scomodo, rumoroso pessimo"
Punti positivi: "Solo volo .. atterraggio pessimo"
Punti negativi: "Imbarco aereo cambio porta.. Troppe storie per bagagli e poi tutti sopra.. io pagato tutto molto per non avere nulla.... Da non rifare"
Punti positivi: "Reasonable price."
Punti negativi: "Was sat nowhere near my group of friends, know one on the plane was sat with who they travelled with. Plane was running late."
Punti positivi: "Prezzo basso e nessun problema con i bagagli, personale simpatico"
Punti negativi: "Prezzi bevande/cibi a bordo assolutamente assurdi, sedili veramente scomodi (non ci entravo neanche), non c, vmneanchehermo per vedere le statistiche"
Punti negativi: "Portellone in fondo non si è aperto all'arrivo"
Punti positivi: "Nothing"
Punti negativi: "Seating uncomfortable, don’t even serve water, charge money to check in 3 days early and for some strange reason they charged 100€ for standard carry ones manufactured by Samsonite for international travel because it didn’t fit in their standard cubby ... the same carry ones they allowed from London to Stansted became a tad too big on return . They remind me of US traffic police that start giving tickets on tiny issues st the end of the month to make their quota . Also many people in the line had bags exactly our size"
Punti negativi: "Central Naples to Central London lasted 16 hours door to door! No proper explanation is given as to when to expect the flight to depart even roughly. People were kept standing up, waiting. Vouchers given for refreshments were valid in two places, one of them outside the airport! Somebody who couldn't use her voucher wanted to use it on the plane and it was not accepted."
Punti positivi: "La cordialità del personale"
Punti negativi: "Il ritardo, i continui annunci commerciali, il freddo, la disorganizzazione di imbarco e sbarco..."
Punti negativi: "Partiti con un’ora di ritardo a causa del traffico aereo intenso. Tutti i passeggeri sono stati fatti imbarcare in orario e solo una volta sill’aereo ci è stato comunicato il ritardo."
Punti positivi: "Smooth boarding Friendly staff"
Punti negativi: "Flight was delayed 1.5 hrs Dalayed at the gate 1 hr Waiting at the baggage claim 1.5 hrs Very disappointing"
Punti positivi: "Nothing"
Punti negativi: "Severe delays, poor comms, priority boarding means nothing when we’re all piled into the same bus and there’s a scrum for the stairs into the plane."
Punti positivi: "The captain (pilot) and the crew were friendly and helpful"
Punti negativi: "2 hrs 30 min delay trapped on board without air con. I was with my son (7 weeks old) and didn’t have enough space to breastfeed and fresh air to cope with the heat."
Punti negativi: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Punti positivi: "La puntualita"
Punti negativi: "Tt ok"
Punti positivi: "STAFF ATTITUDE/SUPPORT, PLANE CLEANLINESS. PUNTUALITY."
Punti negativi: "NOTHING SPECIAL TO REPORT."
Punti negativi: "More one and half hour fight delay. Plus terrible queue at border control."
Punti positivi: "Price"
Punti negativi: "Being charged €100 because I thought I had checked in my suitcases,but found out it was an option"
Punti positivi: "We arrive safely"
Punti negativi: "There was a delay in boarding but no communication from any of the five members of staff at the boarding gate as to why. I also purchased priority boarding but we were not seperated from the crowd."
Punti positivi: "Nothing"
Punti negativi: "No staff in Treviso airport to help. There was 5 or 6 flights of people squashed into a small basement area which could barely hold 2 flights of people. It was unbearable crowded conditions with 2 airport staff who didn't reply when asked anything. When we found out flight was severely delayed there was no staff who would receive our claims for our rights under eu261 and got our food ouchers 1hour and 25 minutes late - impeding on our rights"
Punti negativi: "2h delayed flight!"
Punti positivi: "Very little"
Punti negativi: "Flight was delayed by 1h40, seats cramped, take off and landing uncomfortable, Ryanair’s policy of enforcing hold baggage, Ryanair’s bully tactics of sitting passengers separately even if tickets are booked and checked in together, basically everything Ryanair did"
Punti positivi: "Easy to use web. Good car hire rates."
Punti negativi: "Flight a bit late without much explanation. Constant raucous announcements on board but couldn’t understand any of them. Probably trying to sell us stuff"
Punti positivi: "Not much"
Punti negativi: "Delay"
Punti negativi: "We had more than 2 hours delay and although the company knew that that would be the case, they didn't let us know beforehand. We only found out when we arrived at the airport. Apparently the delay was because the aircraft had come with more than 2 hours delay from London so the company was fully aware our flight would also be delayed."
Punti positivi: "The plane was nice and new."
Punti negativi: "The cabin bag policy is ridiculous - we had small backpacks and had to put them in the hold. The plane was oversold so we were late while we waited for someone to get off. My friend has an NZ passport (with a 5 year ancestory UK visa) and had to print out her boarding pass at the hotel and then get it stamped - we don’t have to do this for any other low cost flights! Not sure Ryanair is really worth the “cheap” flights with all the add ons and hassle."