Trova voli economici dagli gli Stati Uniti per Toscana

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Punti negativi: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"

Punti negativi: "The sitting was so very small, I never traveled so crumpled."

Punti positivi: "Excellent"

Punti positivi: "The crew was friendly and helpful."

Punti positivi: "Good crew, food was good for airline food. Entertainment offerings were good."
Punti negativi: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."

Punti positivi: "Crew were great"
Punti negativi: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"

Punti positivi: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."

Punti positivi: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Punti negativi: "The food was mediocre and the selection of movies was very limited."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Great organization, very efficient"
Punti negativi: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."

Punti negativi: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."

Punti positivi: "plane was clean"

Punti positivi: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Punti negativi: "I was very happy with my flight experience with Swiss."

Punti positivi: "Crew is great."
Punti negativi: "The airline lost my luggage ."

Punti positivi: "Crew was very friendly. Seat a pretty comfortable."

Punti positivi: "None"
Punti negativi: "Seats"

Punti negativi: "Lost our bags"

Punti positivi: "Friendly crew"
Punti negativi: "Very good overall"

Punti positivi: "Great entertainment and food- all excellent."
Punti negativi: "Uncomfortable, small seats in Economy."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Great friendly crew. Efficient systems."
Punti negativi: "Tight seats. Very little leg room."

Punti positivi: "Flight was very smooth and on schedule."
Punti negativi: "Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy."

Punti negativi: "Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti positivi: "Great cabin crew!"
Punti negativi: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."

Punti positivi: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Punti negativi: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."

Punti positivi: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."

Punti positivi: "The Boeing 777-300ER is ether new and clean."
Punti negativi: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Punti negativi: "Some flight attendants were not attentive to service."

Punti positivi: "The seat is designed beautifully. Staff and crew incredibly nice."
Punti negativi: "Movie and TV choices were so limited. You really need to add more options. I found only 1 movie I liked."

Punti positivi: "Food and service were good"
Punti negativi: "Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!"

Punti positivi: "Enjoyed the service."

Punti positivi: "entertainment selection"
Punti negativi: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"

Punti negativi: "Major delay"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "Boarding and staff okay"
Punti negativi: "Terrible plane ; no room , the most miserable flight we have ever been on"

Punti positivi: "We were very pleased with our flight on Swiss Air."

Punti negativi: "No plugs for USB chargers in economy. Entertainment units were broken."

Punti positivi: "Enjoyed the food. On demand entertainment. Beverage service."
Punti negativi: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."

Punti positivi: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Punti negativi: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."

Punti negativi: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."

Punti negativi: "Ritardo di 1/2 ora"

Punti positivi: "crew was attentive"
Punti negativi: "having to take a bus from the terminal to board"

Punti positivi: "Good service... Quick boarding"
Punti negativi: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."

Punti positivi: "On time and comfortable."

Punti negativi: "Had unknown jump grade to much better seats No explanation given Too bad it wasn’t on a 6 hour flight"

Punti positivi: "The boarding was quick and the plane departed early."
Punti negativi: "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."

Punti negativi: "It was the last row, could not sleep on it"

Punti positivi: "We landed safely"
Punti negativi: "Out of everyone’s control Mother Nature"

Punti negativi: "Loved it!"

Punti positivi: "Cleanliness. Safety. Friendly."

Punti positivi: "Yes"
Punti negativi: "Delightful experience except at SFO checkin."

Punti positivi: "Crew great....moved passengers around near us for Covid related separation."
Punti negativi: "Cramped.....too many seats in too small of a plane....I'm 6ft / 190 lbs"

Punti negativi: "Zero PPE or social distancing by crew"

Punti negativi: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."

Punti positivi: "A box was under my feet, not sure what it was. A part of plane! ATL - EZE uncomfortable Crew great in spite of ongoing turbulence!"

Punti positivi: "The crew was very nice"
Punti negativi: "Everything else"

Punti negativi: "Aircraft was too warm. Needed more air!"

Punti negativi: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."

Punti positivi: "compared with other airlines they were just OK"
Punti negativi: "everything"

Punti positivi: "Crew could have been better."

Punti negativi: "Connection at Schiphol often tricky;"

Punti positivi: "I liked the crew."
Punti negativi: "I didn’t appreciate the women at the boarding counter. She had a very bad attitude and was not approachable."

Punti negativi: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."

Punti positivi: "Quick boarding process"
Punti negativi: "Wifi stopped working halfway"

Punti negativi: "Great"

Punti negativi: "Flight was delayed, for unkown reasons."

Punti negativi: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti negativi: "The sits are uncomfortable"

Punti positivi: "Nice Airbus plane. Due to thunderstorm in Dallas, pilot not able to leave DAL to come to fly the plane in LAX on time. We delayed around 45 minutes. Otherwise, crews were professional and efficient. Excellent movies choices."
Punti negativi: "Boarding announcement in SFO was bad. No one can hear what the agent announced. Random sequence of boarding with confusion. In LAX, we supposed to go to a different terminal by a bus. There is no guidance out of gate to assist passengers that transfer to get on the right gate on the right bus. In AUS, there is not any announcement for luggage belt. An announcement would be helpful to new arrivals to this airport."

Punti positivi: "Cheese plate"
Punti negativi: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"

Punti positivi: "The flight attendants were very kind and hoped to make up for the pilot’s negligence."
Punti negativi: "Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Flight was great"
Punti negativi: "The waiting area at gate 47 is a joke. Doesn't anyone care that it was filthy and had 10 seats for passenger waiting to board their flight?"

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti negativi: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"

Punti positivi: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"
Punti negativi: "The gate staff and the flight staff. Rude"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "The crew are very friendly, positive and have good sense of humor."
Punti negativi: "The flight got delayed badly"

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "Once aboard, flight went without a hitch and flight crew was attentive"
Punti negativi: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Excellent service and upgraded snacks in economy"
Punti negativi: "Nothing"

Punti positivi: "Flight schedule and the various flight options with regardss to the number of departure and return flights."
Punti negativi: "Delta flight crew complacency and the lack of on board options. I flew first class and the food options were very limited. The crew also seem to have the attitude as though the passengers should be automatically understanding and satisfied. This was mostly on the return flight, an all male crew."

Punti positivi: "The t.v. 's at each seat"
Punti negativi: "Nothing"

Punti negativi: "Too crowded and seat mate stunk like pot , flight was good because we were 20 minutes late and flight crew very nice"

Punti positivi: "Delayed 2 hrs"

Punti negativi: "Ottimo"

Punti positivi: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Punti negativi: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."

Punti positivi: "The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight."
Punti negativi: "No complaints."

Punti positivi: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Punti negativi: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"

"Great crew and great food. No self service/own device entertainment and that’s not acceptable these days"

"The best"

"When I arrived at the airport I checked my bags in and they gave me piece of paper and told me to wait and someone will come get me with the wheelchair. I am 84 and this was set up when I purchased my ticket. My flight was at 4 . I have waited an hour for someone to show up after 3pm . After that I was told I won’t be able to board the plane because it’s too late. What a mess! My bags were taken! I ended up taking a another flight few hours later . When I arrived at my destination I found out my bags are missing. Again! I am 84 all my bags were checked in . I am not able to carry heavy items . I don’t have my belongings, my medication! This is was horrible , horrible service . Not only flying somewhere it’s stressful as it is these days and then this! My flight was over 10 h plus all the time I spent at the airport that was freezing cold ! Again I am 84! This was a nightmare. Thank you Lufthansa for making my trip hard to forget."

Punti positivi: "Very good food. Crew is nice and helpful"
Punti negativi: "Business seats and in general the plane is just too old and not high standard. No screens even in business class"

Punti negativi: "I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Entertainment"
Punti negativi: "Boarding process and food"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Punti positivi: "The crew was very responsive. The dinner food was good."
Punti negativi: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."

Punti positivi: "Very helpful and accommodating"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Crew is phenomenal! Food was good. Comfortable overall"

Punti positivi: "My luggage never arrived in Munich"

Punti positivi: "The crew should treat better passengers but overall is been good"
Punti negativi: "Overall is been good"

Punti positivi: "On time, clean plane, good service."
Punti negativi: "Lack of seating at departure gate, costumer agent at gate was rude about standing early for boarding (see first comment). Food was not my style my wife enjoyed it."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti negativi: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."

Punti negativi: "The plane was kept at a ridiculous hot temperature the whole flight. There were no air vents above your head and it was god awful uncomfortable for 9 hrs. On our return flight they lost all of our luggage from our whole group of people traveling together. 8 bags lost in total."

Punti positivi: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Punti negativi: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti negativi: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"

Punti negativi: "I waa not allowed to bring my carryon bag and was told either I pay 100.00 or leave it there. Totally unprofessional and sounded like a scam."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Big airplane:)"
Punti negativi: "I like Lufthansa but but I was on standby this is stressful this I don’t like. Over book I’m sorry but service awesome"

Punti positivi: "I like Lufthansa, I feel safe with them. Crew was nice, flight Chicago- Frankfurt very comftarble."
Punti negativi: "My daughters tv didn’t worked it was 8 hours flight, food- beef had not eatable pieces of meat with vains only- we had choice of beef and pasta only no chicken."

Punti negativi: "Troppo freddo"

Punti positivi: "Nothing"
Punti negativi: "The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "The entertainment was wonderful the staff was nice."
Punti negativi: "CONSTANT ANXIETY!! Our flight to Chicago was delayed. By 2 hours. This normally is not a big deal but it caused us to miss our connecting flight from Munich to Bremen. Then our new flight with a later time to Bremen was cancelled 20 minutes prior to boarding with no more flights to this area. The service center helped us redirect another flight to Hamburg, Germany. We had to fly to Vienna and then to Hamburg. We made it to Vienna after a 40 minute delay however, this delay caused us to miss our connecting flight once again. We were placed on an early flight the next morning to Hamburg which was an easy flight. When we got to luggage in Hamburg we noticed our luggage was missing. Supposably still in Munich. We then missed this flight and missed out on valuable time with friends who live in Germany."

Punti positivi: "The seats were spacious. I loved the options for viewing, klistening, etc on the tablets attached to the seat in front of me. Great service from the flight attendants. Lots of food service & drinks. Thankful for sitting close to first class."
Punti negativi: "I would have preferred an aisle seat. Difficult to get out of the rows without everyone having to get up."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Clean aircraft, quite and smooth flight, lots of entertainment options."
Punti negativi: "I was never made aware of what food and drink options there were. I was asleep for the main meal and it would've been nice if they left a snack for me when I woke up."

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti negativi: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Punti positivi: "I liked how generous they were with food and drinks"
Punti negativi: "Free WiFi could have made the flight a lot better"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Crew good and seat OK but not exceptional for business class"
Punti negativi: "Food was average - main course could have been better. Range of movies ok but not great"

Punti positivi: "Professional crew. Good simple check in."
Punti negativi: "Nothing."

Punti negativi: "All of the less than good, obvious!"

Punti positivi: "Usual faultless KLM experience"
Punti negativi: "Nothing."

Punti positivi: "Great crew."
Punti negativi: "Ran out of business class meal. Substituted a Econ class."

Punti negativi: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Punti positivi: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Punti positivi: "The crew was informative"
Punti negativi: "Inflight sandwiches"

Punti positivi: "Food was great, enjoyed watching videos, staff very profession and friendly."
Punti negativi: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Punti positivi: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Punti negativi: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Punti positivi: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Punti negativi: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Punti positivi: "The seat was a little uncomfortable but the crew were amazing."

Punti negativi: "Troppo ritardo"

Punti positivi: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Punti negativi: "the headrest is hard. Apart from that- all was fine"

Punti positivi: "The space at my feet with the chair in front was a bit akward."
Punti negativi: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Crew was nice and friendly"
Punti negativi: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Punti positivi: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Punti negativi: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Punti positivi: "Friendly staff"
Punti negativi: "Security check at gate; No priority"

Punti positivi: "The crew was very nice"
Punti negativi: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Punti positivi: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Punti positivi: "The crew was really friendly."
Punti negativi: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Punti positivi: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Punti positivi: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Punti positivi: "Easy to board and easy flight."

Punti positivi: "Food was excellent, service from staff was friendly, and entertainment options were great."
Punti negativi: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Punti positivi: "Professional crew. Good boarding."
Punti negativi: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Punti positivi: "Good services!"

Punti positivi: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Punti negativi: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Good service onboard, good food. On time."

Punti positivi: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Punti positivi: "The food service was good and the flight attendants were friendly."
Punti negativi: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Punti positivi: "Decent seat size. Sorta slept the whole flight."

Punti positivi: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Punti positivi: "Good multi media access and content"

Punti negativi: "Two hours delay in the start."

Punti positivi: "staff was fine"
Punti negativi: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "The crew service is impeccable. Ground services very friendly and professional."
Punti negativi: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

"The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into."

"Flight got delayed in SFO. Had layover in Copenhagen for 1 hours but missed my connecting flight because of delay in SFO. Had to wait 6 hours in Copenhagen for next flight :'("

Punti positivi: "The crew was very attentive."
Punti negativi: "The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family."

Punti positivi: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Punti negativi: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."

Punti positivi: "SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional."

Punti positivi: "Seat was comfortable. Entertainment was great. The service by the crew was great."
Punti negativi: "It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level."

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti positivi: "Yea"
Punti negativi: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"

Punti positivi: "Cool crew"
Punti negativi: "More leg space on economy section"

Punti negativi: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"

Punti negativi: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti negativi: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."

Punti positivi: "entertainment in the back of the front seat with great choice of movies"
Punti negativi: "I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!"

Punti negativi: "Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines."

Punti positivi: "tutto"

Punti negativi: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"

Punti negativi: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"

Punti positivi: "Being on time"
Punti negativi: "Unfriendly crew"

Punti positivi: "Movies"
Punti negativi: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."

Punti positivi: "Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs."
Punti negativi: "Nothing--it was a good flight - on-time and with little turbulence."

Punti positivi: "Seats are pretty comfortably and spacious for economy class (I’m small though, so take that with a grain of salt). The lunch was pretty solid, would have preferred a hot breakfast. The vegetarian breakfast was grilled veggies with fruit and yogurt on the side, kind of a mish-mash of things."
Punti negativi: "- Would have liked a better breakfast - More entertainment with subtitles (esp foreign films) - More entertainment selection"

Punti negativi: "I would like more checked baggage allowance."

Punti negativi: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"

Punti positivi: "i ended up missing the flight, due to car accident which involved injuries."

Punti positivi: "The plane from SFO to Coppenhaggen was modern and clean. The flight crew was friendly and efficient. I would fly with them again."
Punti negativi: "The seat was not well padded for the bottom.@9 m"

Punti positivi: "Power in the seats!"
Punti negativi: "That plane was so hot!"

Punti positivi: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."

Punti positivi: "The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept."
Punti negativi: "I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again."

Punti positivi: "The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch."
Punti negativi: "The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling."

Punti negativi: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti negativi: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."

Punti positivi: "Food, crew, entertainment"
Punti negativi: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."

Punti positivi: "Passenger and Hannibal and Ben, crook with cop father. Excellent movies"
Punti negativi: "Faster arrival"

Punti positivi: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"

Punti positivi: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Punti negativi: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."

Punti positivi: "Comfortable seats, nice selection of movies. The best price at that time."
Punti negativi: "Crew attitude was not pleasant: no smile, no "you're welcome", as they were robots. Food was terrible."

Punti positivi: "The seats were comfortable. Two meals offered for the 10.5 hour nontstop flight between San Francisco and Copenhagen."
Punti negativi: "A little more leg room. Ability to change seat once reservation made online. The SAS website does not show your seat relative to entire place seat availability. Would have liked 24 hour customer service by phone option. They are actually closed for phone calls at night."

Punti positivi: "paying extra for more legroom"
Punti negativi: "Everything, small seats, lack of variety for movies, poorly trained staff, lost baggage, delayed flight and missing connection. SAS has dropped in quality"

Punti positivi: "The new cabin and video monitor are nice. Crew was polite."
Punti negativi: "Food is the same as I flew last year. Taste is the same. Need some changes and variety. Movies can include more recent ones."

Punti positivi: "Bottle of water waiting at our seats was a nice touch."
Punti negativi: "Sad that only one soft drink is included although for an overnight flight it was fine."

Punti positivi: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"

Punti positivi: "Direct flight"
Punti negativi: "Small seats"

Punti positivi: "they let us sleep, keeping the light and announcements off during most of the flight"
Punti negativi: "staff at the gate kept changing my seat without my consent. i had reserved a seat online and they ended up seating me aomewhere else."

Punti positivi: "Quick boarding , no delay"
Punti negativi: "Flight attendants were not so friendly and as entertainment the movies were outdated."

Punti negativi: "Bought tickets 8 months before flight. Was put on Standby status. Unable to get confirmed seat assignment until about 15 minutes before flight. Wasn't sure we would make flight until new boarding pass was issued by gate agent. And that boarding pass bounced when trying to board plane. New boarding pass had to be issued with another seat assignment. SAS is on my no fly list."

Punti positivi: "The Boarding was fast and the Entertainment ok"
Punti negativi: "Minimal Service Southwest style. Not the best international trip."

Punti positivi: "Entertainment comfy seats"
Punti negativi: "Food could be better chicken too spicy for kids"