Options for food. There were no vegetarian options.
Punti positivi: "crew was amazing"
Punti negativi: "nothing. amazing flight"
Punti negativi: "Needs more variety of movies"
Punti positivi: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Punti negativi: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Punti positivi: "Cabin crew were very helpful and polite."
Punti negativi: "Food lacked flavor."
Punti positivi: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Punti negativi: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
Punti negativi: "Boarding took forever and flight was delayed"
Punti negativi: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Punti positivi: "Crews were amazing."
Punti negativi: "Luggage lost. Tv audio did not work"
Punti negativi: "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
Punti positivi: "The crew were very friendly."
Punti negativi: "The entertainment selection is really small."
Punti positivi: "Volo partito ed atterrato in orario, nonostante l'aereo fosse praticamente pieno. Sedili comodi e con un buon spazio. Personale gentile e disponibile, consegna bagagli in meno di 15 minuti. cosa si puo' chiedere di piu'?"
Punti negativi: "Flight attendants"
Punti positivi: "I like the guy who’s checking me in he’s very kind."
Punti negativi: "Food."
Punti positivi: "Overall is good :)"
Punti positivi: "Beautifully presented and tasty Japanese food. Electronic windows."
Punti negativi: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Punti positivi: "none"
Punti negativi: "very poor communication of information"
Punti positivi: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Punti negativi: "Nothing"
Punti positivi: "That I probably won’t have to deal with AA for a while."
Punti negativi: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Punti positivi: "Very family friendly. Good entertainment system."
Punti negativi: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Punti positivi: "VERY FRIENDLY"
Punti positivi: "Everything was great except for how warm it was. It may be seasonal?"
Punti negativi: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Punti positivi: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Punti positivi: "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
Punti negativi: "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
Punti positivi: "No major disasters, comfortable seats, on time."
Punti positivi: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Punti negativi: "The flights were everything I expected and more."
Punti positivi: "Great service"
Punti positivi: "Very nice airplane with new technology"
Punti negativi: "Nothing"
Punti positivi: "I didn't like anything about it."
Punti negativi: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Punti positivi: "Nice people, good food"
Punti negativi: "Old-=fashioned business configuration"
Punti positivi: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
Punti negativi: "Not much leg room"
Punti positivi: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Punti negativi: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Punti positivi: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Punti positivi: "Last minute accommodation for Muslim meal was awesome!"
Punti negativi: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Punti negativi: "being moved"
Punti positivi: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Punti negativi: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Punti positivi: "The bathroom is super clean."
Punti negativi: "Maybe you can make some alterations with your meal offerings."
Punti positivi: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Punti negativi: "I did have any negatives on this flight"
Punti positivi: "Service & seats are great."
Punti negativi: "The connections were a bit late, making the long trip longer!"
Punti positivi: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Punti positivi: "Plane is comfortable"
Punti negativi: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Punti positivi: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Punti positivi: "Premium economy is marginally better than economy in terms of seat."
Punti negativi: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Punti positivi: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Punti negativi: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."
Punti positivi: "Wonderful crew..nice plane and comfortable seats!"
Punti negativi: "No inseat power or usb on the monitor"
Punti positivi: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Punti positivi: "Amazing staff and service!"
Punti negativi: "None!"
Punti positivi: "Crew very attentive but not intrusive. Food very good."
Punti negativi: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Punti negativi: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Punti positivi: "Crew will try there best to help you in anyway"
Punti negativi: "Missed my connection so lost bags . Took 2 days for them to get to me."
Punti positivi: "Crew was attentive."
Punti negativi: "The entertainment was rather limited."
Punti positivi: "crew were very friendly and helpful. flight was one of the best i’ve had"
Punti negativi: "boarding at sydney was very confusing"
Punti positivi: "Superb service."
Punti negativi: "Meals were average for airlines"
Punti positivi: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Punti negativi: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Punti positivi: "The crew was great as usual. The food was good"
Punti negativi: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Punti positivi: "The inflight entertainment was great, lots of movie selections"
Punti negativi: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Punti positivi: "Lie-flat seats in business class"
Punti negativi: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Punti positivi: "The trip was horrible we have to sit separately three places."
Punti positivi: "Punctual flight with friendly crew."
Punti positivi: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Punti negativi: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Punti positivi: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Punti negativi: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Punti positivi: "Most everything"
Punti negativi: "Crying babies made it tough to sleep the whole flight"
Punti positivi: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Punti negativi: "None"
Punti negativi: "Some staff not courteous which surprised me"
Punti positivi: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Punti positivi: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Punti positivi: "Nothing"
Punti negativi: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Punti positivi: "All the crews were friendly and helpful!"
Punti negativi: "I wanted to watch Hindi movies with subtitles..."
Punti positivi: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Punti negativi: "Nothing bad to say about this flight. Great airline."
Punti positivi: "Entertaiment"
Punti positivi: "crews were helpful"
Punti negativi: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Punti positivi: "Boarding ok, timely departure. Food very good for plane food."
Punti negativi: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Punti negativi: "The cabin was quite warm"
Punti positivi: "friendly staff top Service top Inflight"
Punti negativi: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Punti positivi: "Prem econ very good. Crew very friendly."
Punti negativi: "Nothing"
Punti positivi: "Food was delicious!"
Punti positivi: "Movie"
Punti negativi: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Punti positivi: "Great flight and entertainment options, friendly crew, free wine :)"
Punti positivi: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Punti negativi: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Punti positivi: "Second bag was four foot bronze statue, no problem or extra cost"
Punti positivi: "Excellent experience as usual by SIA."
Punti negativi: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Punti positivi: "Cabin crew are always great"
Punti negativi: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Punti positivi: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Punti negativi: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Punti positivi: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Punti positivi: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Punti positivi: "Food & condition"
Punti negativi: "Crew were unfriendly and rude"
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "Staff on board were lovely."
Punti negativi: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Punti positivi: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Punti negativi: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Punti positivi: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Punti negativi: "Beware of babies on board."
Punti positivi: "nothing"
Punti negativi: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Punti positivi: "It's good that they have vegeterian options"
Punti negativi: "Indian food was stale"
Punti positivi: "Crew and entertainment"
Punti negativi: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Punti negativi: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
courteous flight attendants, great food, diligent attention to requests, clean, love entertainment options and the consistent notice of the planes advancement of flight(status of flight progress)
Punti positivi: "Nothing"
Punti negativi: "Everything and being on time and not loosing all my luggage"
Punti positivi: "comfortable seats. Crew was friendly. Food was good."
Punti negativi: "cannot think of any. I am Qatar airways fan"
Punti negativi: "don't know of anything"
Punti positivi: "Excellent crew and great food."
Punti positivi: "Crew was terrific. Great service. New aircraft are comfortable too."
Punti negativi: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Punti positivi: "Amazing staff, clean plane, good food, comfortable seats in business"
Punti negativi: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Punti positivi: "The crew were good"
Punti negativi: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Punti positivi: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Punti positivi: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Punti negativi: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Punti positivi: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Punti positivi: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Punti positivi: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Punti positivi: "The Crew were excellent, friendly, professional and attentative."
Punti negativi: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Punti positivi: "Everything"
Punti negativi: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"
Punti positivi: "Everything was great"
Punti negativi: "I advise Qatar Airways"
Punti positivi: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Punti negativi: "Nothing."
Punti positivi: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Punti negativi: "Nothing"
Punti positivi: "The crew, especially Martin and Imen, were fabulous!"
Punti negativi: "On time. Reasonably good. Satisfied with everything."
Punti positivi: "Polite crew, food was pretty good."
Punti negativi: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Punti negativi: "Seat didnt fit to me."
Punti negativi: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Punti positivi: "Friendly staff"
Punti negativi: "The food was very poor"
Punti positivi: "Good quality planes with lots of leg room! Also, pretty and young crew...unlike most domestic airlines."
Punti positivi: "Food"
Punti negativi: "Bathrooms"
Punti negativi: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Punti positivi: "Individual service, happy and natural looking crew, comfort and company aim."
Punti positivi: "Overall nice"
Punti negativi: "Same as above"
Punti positivi: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Punti positivi: "good service, good food"
Punti negativi: "staff could be more cheerful towards travellers"
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti positivi: "Good attentiveness from crew, food was fine. Entertainment was good."
Punti negativi: "Boeing 787 was uncomfortable on the trip to Doha - hard seat cushions and little legroom. 777 much more comfortable on the leg to USA."
Punti positivi: "Great on board bar"
Punti positivi: "On board crew are excellent."
Punti negativi: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Punti positivi: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Punti negativi: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Punti positivi: "N/a"
Punti negativi: "N/a"
Punti positivi: "Not much"
Punti negativi: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Punti positivi: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Punti negativi: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Punti positivi: "Ok"
Punti negativi: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Punti negativi: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Punti positivi: "Much of your service is excellent!"
Punti negativi: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "Ground Crew was friendly and did adjust my seating."
Punti negativi: "Food quality was average. More choices needed."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti positivi: "Good, comfortable and smooth flight. Food was better than expected."
Punti negativi: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Punti positivi: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Punti negativi: "Food below average, command of the entertainment screen not convenient."
Punti negativi: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Punti positivi: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"
Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti negativi: "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
Punti positivi: "Plane was large and comfortable."
Punti negativi: "Boarding was chaotic and confusing."
Punti negativi: "Had a broken seat it didn’t recline...."
Punti positivi: "The person behind me didn’t have enough space so I could recline back and get comfortable"
Punti negativi: "More spacial seats"
Punti positivi: "Crew was efficient and kept a busy flight organized."
Punti positivi: "Seat was fixed for such a long flight it is hazardous to the spine ."
Punti negativi: "Allow the seat to slightly recline like any other airline"
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti positivi: "The crew were superlative."
Punti negativi: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti negativi: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."
Punti positivi: "We love this airline!"
Punti negativi: "nothing"
Punti positivi: "Everything else"
Punti negativi: "Cabin crew less approachable than usual"
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti negativi: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti positivi: "Crew service, and service at Emirates lounge in Dubai, were outstanding"
Punti negativi: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti positivi: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Punti negativi: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Punti negativi: "All good"
Punti negativi: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Punti negativi: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti negativi: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Punti positivi: "Only the salmon meal. I had a fish meal that was so dry it was impossible to eat"
Punti negativi: "The bland food. Tell the chef to be more creative with cholestral free meals."
Punti positivi: "Staff were quite attentive. All requested were promptly fulfilled"
Punti negativi: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Punti positivi: "Good food. Lots of movies"
Punti negativi: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."
Punti positivi: "Got upgraded to Business!"
Punti negativi: "Nothing really, crew was professional"
Punti positivi: "Bar in business class"
Punti negativi: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti negativi: "The fact that I didn't fly due to ill health and got no refund"
Punti negativi: "personale mediocre"
Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"
Punti positivi: "Wonderful service. Comfortable flight."
Punti negativi: "My TV wasn't working."
Punti positivi: "Easy, friendly and comfortable."
Punti negativi: "Last row seats so was a bit noisy. But nothing too bad."
Punti positivi: "all entertrainment onboard is excellent ."
Punti negativi: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Punti positivi: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Punti negativi: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Punti positivi: "ICE entertainment system was of high quality."
Punti negativi: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."
Punti positivi: "great food, entertainment & service"
Punti negativi: "Great! On time"
Punti positivi: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Punti negativi: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Punti negativi: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
Punti positivi: "Quality of interior"
Punti negativi: "Food"
Punti positivi: "Excellent customer service !! Great crew down the back !!! (Except they didn’t want to take my banana peel when collecting rubbish?). Will have to carry off plane which is annoying ?!?"
Punti negativi: "Entertainment system not working for our row of seats"
Punti negativi: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Punti positivi: "WiFi on board"
Punti negativi: "Still don't like greasy toasties for breakfast but better than butcher muesli"
Punti negativi: "Food was awful."
Punti positivi: "Could not fault"
Punti positivi: "Nice crew"
Punti negativi: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Punti positivi: "Overall feel of the flight. The focus in safety"
Punti negativi: "The flight was delayed for 3.5 hours. Limited selection of movied"
Punti positivi: "Personable staff"
Punti negativi: "Delayed 2 hours with little info."
Punti positivi: "Crew were great"
Punti negativi: "Lost bags"
Punti positivi: "Flight was late 30 mins"
Punti positivi: "Snacks provided were very nice. Flight was shorter than expected."
Punti negativi: "Nothing we didn't like, all was good!"
Punti positivi: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Punti negativi: "Plane was approx 1 hour late"
Punti positivi: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Punti positivi: "Crew members were attentive and helpful."
Punti negativi: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"
Punti positivi: "Once we boarded the experience was positive."
Punti negativi: "The flight was late causing me to be late for a meeting"
Punti positivi: "Staff polite and friendly. Entertainment on my ipad with wants content great."
Punti negativi: "Dash 8 looked tried. Seats need an update"
Punti positivi: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Punti negativi: "Planes are looking a bit tired."
Punti positivi: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Punti negativi: "Could be more of a range of movies to watch"
Punti positivi: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Punti negativi: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Punti positivi: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"
Punti positivi: "Entertainment"
Punti negativi: "Flight being delayed so I missed a meeting"
Punti positivi: "Flight was straight forward, left and landed on time"
Punti negativi: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
Punti negativi: "Crew service was disgraceful"
Punti positivi: "Typical great Qantas customer service and safety"
Punti negativi: "I don't understand why the fourth busiest route internationally is still so expensive.."
Punti positivi: "Liked service and entertainment"
Punti negativi: "Lack of legroom"
Punti positivi: "Not much"
Punti negativi: "Food was mushy Boarding notice was short The price of the flight"
Punti positivi: "Comfort puntualità imbarco sbarco decollo atterraggio"
Punti negativi: "-"
Punti positivi: "prompt checkin, boarding, baggage came out fast"
Punti negativi: "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."
Punti negativi: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"
Punti positivi: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Punti negativi: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Punti positivi: "Case was off quickly"
Punti negativi: "No choice in seating"
Punti positivi: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Punti negativi: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."
Punti positivi: "Friendly crew."
Punti negativi: "Nothing that is unique to Qantas or just flying in general."
Punti negativi: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
Punti positivi: "A cut above all others"
Punti positivi: "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."
Punti positivi: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Punti negativi: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."
Punti positivi: "Crew very friendly"
Punti negativi: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
Punti positivi: "Staff were wonderful"
Punti negativi: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."
Punti positivi: "Always organised"
Punti positivi: "Landing with strong winds went well."
Punti negativi: "No seat pillows"
Punti negativi: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"
Punti negativi: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."