Trova voli economici per Victoria

Punti positivi: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Punti negativi: "Some alcoholic drinks"

Punti positivi: "Amazing trip Qatar airline is great"

Punti positivi: "The check-in crew in Chicago was very nice and efficient. The flight crew on-board were not friendly, they were very curt and rushed, and did not go out of their way to be helpful."
Punti negativi: "Friendlier staff during the flight. Better food for breakfast. The connection port for my headphones did not work...I would not have been able to watch movies if I hadn't brought my own single connection head phones."

Punti positivi: "Attentive and friendly crew, leg room"
Punti negativi: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."

Punti positivi: "Perfect"
Punti negativi: "Perfect"

Punti positivi: "The flight was on time"
Punti negativi: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"

Punti positivi: "Very attentive and efficient"

Punti positivi: "Because I was in the bulkhead seat - it was good."
Punti negativi: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("

Punti positivi: "Great service, as always. Very comfortable flight."
Punti negativi: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"

Punti positivi: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."

Punti positivi: "Crew not as nice."
Punti negativi: "More hospitable crew"

Punti positivi: "The food and crew were great"
Punti negativi: "Older plane the tv panels were faded"

Punti positivi: "1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound."
Punti negativi: "1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful."

Punti positivi: "Good"
Punti negativi: "Food"

Punti positivi: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Punti negativi: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."

Punti positivi: "Short flight. Attentive crew"

Punti positivi: "Good aircraft, crew attentive."
Punti negativi: "Food was poor."

Punti positivi: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."

Punti positivi: "In-flight crew was excellent."

Punti positivi: "The plane was very new and wasn’t crowded."
Punti negativi: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."

Punti positivi: "Food was great."
Punti negativi: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."

Punti positivi: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."

Punti negativi: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"

Punti positivi: "Faultless as per usual QA flights"

Punti negativi: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"

Punti positivi: "Staff is friendly"
Punti negativi: "The seats are tight and I am a slim person"

Punti positivi: "- Service - Food Quality"
Punti negativi: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"

Punti positivi: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Punti negativi: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."

Punti positivi: "Airport was pretty impressive,"
Punti negativi: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."

Punti negativi: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"

Punti positivi: "The Crew The Food"
Punti negativi: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."

Punti negativi: "Chairs a little too small for long flights...."

Punti positivi: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Punti negativi: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."

Punti positivi: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"

Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"

Punti positivi: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."

Punti positivi: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Punti negativi: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."

Punti positivi: "Service"

Punti positivi: "In general the crew was very nice."
Punti negativi: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"

Punti negativi: "Entertainment - screens are not user friendly and bad visibility in day light"

Punti positivi: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."

Punti positivi: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."

Punti positivi: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Punti negativi: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."

Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"

Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."

Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."

Punti negativi: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."

Punti negativi: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."

Punti positivi: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Punti negativi: "Frankly nothing!"

Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."

Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."

Punti positivi: "Nada"
Punti negativi: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."

Punti negativi: "Gate change confusion unnecessary"

Punti negativi: "Niente"

Punti positivi: "Evrrything"

Punti positivi: "Crew was very good and helped whenever it was needed"

Punti negativi: "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"

Punti positivi: "first time on Emirates and its just so much better than anything else under all points of view"
Punti negativi: "vegetarian options"

Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."

Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"

Punti positivi: "Tutto perfetto: cordialità, cena, confort"

Punti negativi: "Istruzioni al personale di terra e della luonge"

Punti positivi: "Crew was great"
Punti negativi: "Not enough room for baggage"

Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"

Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"

Punti positivi: "I like the food, history, and the people contributing to make this country so beautiful."
Punti negativi: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."

Punti positivi: "Easy check in and comfortable flight. The crew are very helpful."
Punti negativi: "Boarding"

Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."

Punti positivi: "Nothing"
Punti negativi: "EVERYTHING"

Punti positivi: "Delayed by 3 hours!!"

Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"

Punti negativi: "Everything was excellent"

Punti negativi: "The seat was broken and wouldn't recline. Very uncomfortable 8+ hours"

Punti positivi: "Exceptional attention to details of client comfort."
Punti negativi: "No faults."

Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"

Punti negativi: "personale mediocre"

Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"

Punti negativi: "Would like to put my feet up in front of me."

Punti positivi: "Everything!"
Punti negativi: "Nothing"

Punti positivi: "Everything."
Punti negativi: "Nothing."

Punti positivi: "Nothing"
Punti negativi: "Zero opportunity for refund or rescheduling. Response: 'Sorry for your misfortune but no refund is available since you used a third party ."

Punti positivi: "Loved every moment!"
Punti negativi: "Nothing!"

Punti positivi: "Everything except boarding and internet"
Punti negativi: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"

Punti negativi: "Movie selection terrible."

Punti negativi: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."

Punti positivi: "The movie selections, and really nice lighting on board."

Punti positivi: "The service, the comfort,"

Punti positivi: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Punti negativi: "Boarding was too Long with to much security measures"

Punti negativi: "Service was bad."

Punti positivi: "The delay was too long and disorganized."

Punti positivi: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Punti negativi: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."

Punti positivi: "Booked the wrong flight and had no trouble in switching flights to the correct one. In flight experience was far above average and the comfort level was the best of any flight I have been on."

Punti positivi: "Personale di bordo"
Punti negativi: "Spazio a bordo"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "Il personale è cortese, il cibo è abbastanza buono nel complesso è tendente al salutare, l'intrattenimento è ampio e aggiornato."
Punti negativi: "Siamo partiti con un'ora di ritardo, rispetto a tutti gli altri voli fatti su stessa tratta hanno aspettato decisamente troppo per servire la cena, mettendoci poi un'eternità, personale disorganizzato. I bagni non erano puliti e un lavabo era intasato sin dalla partenza. Causa ritardo iniziale la discesa è stata rapidissima con conseguente disagio. Atterrati abbiamo dovuto aspettare altri 15 minuti che l'aereo avesse uno spot libero."

Punti positivi: "Stuff and everything else was just magnificent. If you have opportunity don't miss this company"
Punti negativi: "Nothing. Everything was just perfect. Specially stuff"

Punti positivi: "Movie selection was good."
Punti negativi: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."

Punti negativi: "Hard to hear the announcements."

Punti positivi: "Good staff"

Punti positivi: "sedile comodo"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti negativi: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "I got upgraded to business class, only the fourth time in 60 years flying!"

Punti positivi: "Nothing. I was so disappointed with the whole experience."
Punti negativi: "Everything. I paid a lot of money for this ticket. When I tried to check in yesterday I was denied. When I called the ticketing office, they explained that everything was fine with the ticket, and I would indeed have a seat, but I would have to go to the airport. I even asked them about the possibility of overbooking but they said that wasn't a risk. (I am Star Gold so I didn't think that was possible.) When at the airport they wouldn't give me a seat and they bumped me leading to many hours of confusion, a connection through Tanzania, and a loss of a night of sleep. And lots of stress. I know they de-prioritized the people who booked on Kayak. This was a miserable experience and unless you do something to fix this I will never use Kayak again."

Punti negativi: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"

Punti negativi: "customer service needs upgrading"

Punti positivi: "The flight crew was friendly and kind."
Punti negativi: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."

Punti positivi: "The food was excellent fresh and plentiful. The bathrooms were very clean"

Punti positivi: "Nothing is changing, they need to make some adjustments"

Punti positivi: "Everything was perfect!!! I have no remarks!!!"

Punti negativi: "I could not use my ticket I was trying to extension date but customer services terrible"

Punti negativi: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."

Punti positivi: "Route"
Punti negativi: "crew was so helpful"

Punti positivi: "The food and entertainment was good. The crew was very nice."

Punti negativi: "Not enough movie varieties"

Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Safety instructions with zach king were nice! The crew was helpful."
Punti negativi: "My screen didnt work. They reset it a few times, then it began working.. after a while i started playing a game and the screen got stuck! There was no one in the seat next to me so i thought I'd use that screen.. but then that one got stuck too. Remained stuck for the rest of the flight... The USB cable for charging didnt work. And entertainment options were very limited too."

Punti positivi: "Excellent check-in and in-flight service"

Punti positivi: "Great food and service. Turkish Airlines has always had a good reputation as we flew with them for years and that hasn't changed. My only one peeve was that I was asked by the flight to sit next to an unaccompanied minor in case of energency. Being a mother. I thought, no problem. The child then became my responsibility on a ten hour flight. Boundaries were crossed when it graduated from assistance to responsibility byt little one could do mid air."

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"

Punti positivi: "friendly people. good food. top notch service"

Punti positivi: "Good food and service"

Punti positivi: "Meal,airplane"
Punti negativi: "A little turbulence"

Punti positivi: "Great attention and kindness from the attendants"
Punti negativi: "The cabin was very very hot during the flight."

Punti positivi: "Good selection of entertainment, comfortable seats."

Punti positivi: "everything"
Punti negativi: "late boarding"

Punti positivi: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Punti negativi: "There wasn't nothing that I didn't like . I love me some Turkish airline."

Punti positivi: "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"

Punti negativi: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."

Punti positivi: "it's mostly good"
Punti negativi: "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Punti negativi: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."

Punti positivi: "Good flight service. Nice STAR lounge in Milan"
Punti negativi: "On line check-in does not remember frequent flier info."

Punti positivi: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti negativi: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"

Punti negativi: "I have never had a worse experience with booking travel and I vow to avoid Kayak and any related services. This has been truly one of the most terrible travel experiences. The flights were changed (not a big deal) and I was told I was due a refund. After three 1-1.5 hour calls no such refund has come and both agencies says the other is due to provide. I am furious and will never use Kayak or Justfly again."

Punti positivi: "Everything was excellent :)"

Punti positivi: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Punti negativi: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."

Punti positivi: "Everything was appreciated"

Punti positivi: "My overall experience with Turkish Air was a pleasant one from the time we boarded until we landed. The crew was nice and very accommodating. The food was very good and warm."
Punti negativi: "On the way over, it was perfect, but on the way back, the plane experienced an issue with the air conditioning system. It was very hot for 10 straight hours!"

Punti positivi: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."

Punti positivi: "So many movie choices and great food, wasn't hungry once!"

Punti positivi: "Seat was not super comfortable. Crew was excellent."
Punti negativi: "There was no online checkin or any ability to choose seats on your app."

Punti negativi: "Entertaintmebt was poor, and quality of screen was bad"

Punti positivi: "It is good airline"
Punti negativi: "The flight was very late, the airline did nothing for the time we were waiting"

Punti positivi: "Everything.."
Punti negativi: "N\A"

Punti negativi: "The food was of very poor quality and no alternatives. Went hungry the entire flight."

Punti positivi: "Planes were good with good leg room"
Punti negativi: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."

Punti positivi: "Seat upgrade in response to complaint"
Punti negativi: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"

Punti positivi: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Punti negativi: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."

Punti negativi: "Food needs to get better."

Punti positivi: "Flight attendants are nice enough."
Punti negativi: "1. On FCO-AUH route, my son’s entertainment system did not work. We informed the flight attendant and she said it has to be reset but did not come back to do something about it. 2. On AUH-MLA route, my entertainment system is so unresponsive. The touch screen does not work, so I had to use the manual controls. 3. Repetitive advertisements 4. Movies are old, not updated. 5. Food is not so satisfactory."

Punti positivi: "The USA immigration at Abu Dhabi is an advantage"
Punti negativi: "The baggage check-in India, I requested for fragile since I had glass stuff in my luggage but that was not done. The air hostess in the flight from hyd to Abu Dhabi mentioned me that I had to make specific preference for veg meal which I haven’t done for my flight to India neither before."

Punti positivi: "Comfo seat"
Punti negativi: "Too ismail for the seat"

Punti positivi: "Nothing much really!"
Punti negativi: "No entertainment options. Late departure & when we arrived early the local ground services company did not expect us & we were delayed at the gate for 30 minutes before disembarking!"

Punti positivi: "Flight was very comfortable from boarding to landing."
Punti negativi: "Food was just very normal and lack variety. Should provide more options."

Punti negativi: "The seats were cramped, small compared to the flight I took from JFK to Abu Dhabi. Again, The boarding was delayed and no announcements were made. I am saying this despite I prefer Etihad for my international flights. This time the experience was lame."

Punti positivi: "The new Aircraft is wonderful"
Punti negativi: "Food quality is not good"

Punti positivi: "Food and entertainment"
Punti negativi: "I travelled from KUL to JFK with transit at Abu Dhsbi. Nightmarish transit in Abu Dhabi. Three intrusive security screenings (why three?). At some point they take away your boarding pass and make you sit in a hall for about half an hour (with similar 'criminals') with no access to bathrooms without telling you why. Then they call your name to return the boarding pass ( which was a problem for me because I am hearing challenged). Not sure this special treatment is reserved for just brown skinned travellers"

Punti negativi: "Mishandled baggage"

Punti negativi: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."

Punti positivi: "The crew were really accommodating."
Punti negativi: "I had chosen an aisle seat and vegetarian food online. Neither were given. The food choices were meager."

Punti negativi: "food was not up to standard. i pre ordered but they said they did not have. Also passengers do not have to freeze all the flight time. i told them 10 times to reduce the blower and increse the temp. People were getting jackets to cover them as it was very cold. NO NEED FOR SUCH LOW TEMP FO SO LONG TIME very discomforting"

Punti positivi: "timeliness, in-flight entertainment, food"

Punti positivi: "crew"
Punti negativi: "bed"

Punti positivi: "Gentilezza del personale"

Punti positivi: "Entertainment during flight was good So was flight attendants. Good mannered cabin crew"
Punti negativi: "Received luggage 3 pieces after 1 day of delay and 4th piece on 4th day Rest was ok Bus transport to and fro from planes Could be due to peak load"

Punti positivi: "Cleanness - friendly staff -"
Punti negativi: "Landing."

Punti positivi: "La tappa da melbourne ad Abu Dhabi, aereo comodo Tutto in orario Lo scalo di circa 2.30 molto buono"
Punti negativi: "Il cibo non era molto buono L'aereo da Abu Dhabi era sconfortevole con i sedili molto appiccicati"

Punti positivi: "Very friendly crew and top of the line service and treatment! Excellent customer service."
Punti negativi: "None!"

Punti positivi: "Staff were friendly and helpful, fast to attend."
Punti negativi: "Seats are small, decor is old. Bread was stale."

Punti positivi: "Fast and on time"
Punti negativi: "My butt hurts"

Punti negativi: "They have restrictions more than any other flight about the size of the hand luggage- My parents were allowed to bring one hand luggage without any problems, but they were not allowed to take it back because it was "Big!" it did not put on weight or get fat! its a hand luggage that stays the same size! They blame it on the TSA and say it has to fit in and asked us to pay 325 $ to take the same bag that they brought things in."

Punti negativi: "Service is poor, seats are crowded and uncomfortable, food is not good."

Punti positivi: "Nothing."
Punti negativi: "At AMD Staff didn't know about new law for laptop. It is only effective from Abu Dhabi to USA flights. Not from Ahmedabad to Abu Dhabi flight. Only they need extra money for laptop weight."

Punti negativi: "Few food and drinks options Bathrooms not so clean"

Punti positivi: "efficient methods. kind polite staff. security workers were helpful and instructive, and kept order."
Punti negativi: "tremendous amounts of walking in abu dhabi airport. not ideal for elderly or children. or anyone exhausted from travel."

Punti positivi: "Good nice flight feel like you sitting in bussiness class"

Punti positivi: "Nothing"
Punti negativi: "Nothing"

Punti positivi: "new aircraft"
Punti negativi: "Poor selection of beverages, poor selection of entertainment(same package 5 weeks after our outbound flight) service very average, attitude of attendants very average."

Punti positivi: "Staff was good, business class lounge was nice. Ground crew was very good."
Punti negativi: "Business class seat not nearly as nice as Singapore Airlines. Food was good, limited options. The entertainment options were good, not great. On flight to India, there was onboard wifi and live news (CNN, etc). On flight back, there was not onboard wifi and live news coverage."

Punti positivi: "Food was decent, service was great, they didn't bother me much while I slept. Overall good experience for 17hrs airborne."
Punti negativi: "The seat bases are the most uncomfortable thing I've ever seen... zero padding. I might have developed hemorrhoids from the trip! LOL. Seriously though, compared to an airline like Cathay Pacific the seat bases are garbage. The rest of the setup (entertainment, overall seat geometry, etc) is really good."

Punti negativi: "Food was okay..."

Punti positivi: "Loved business class!"

Punti positivi: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."

Punti negativi: "Boarding was worst.. Kids and old people need to be boarded first. There is no courtesy for passengers."

Punti positivi: "Great staff"

Punti positivi: "Food and upkeep of aircraft"
Punti negativi: "Your association with Aer Lingus"

Punti negativi: "Stranamente ho trovato pochi film con una traccia audio in italiano. Altre compagnie (Emirates, ad esempio), pur non avendo una partnership con Alitalia, ha la traccia italiana disponibile per tutti i film che sono usciti anche in Italia"

Punti positivi: "Emigration and customs at Abu Dhabi"
Punti negativi: "Leg room between seats are too small and in flight service was not good"

Punti positivi: "The only positive was that it followed the time and the crew was good."
Punti negativi: "I paid 22 bucks for wifi services and it never worked one bit. The crew bluntly told me that they can't do much about it. I would definitely travel via a different airline primarily due to the fact that the wifi wasnt working and the leg space is terrible for an 18 hour flight."

Punti positivi: "Ground staff was good"
Punti negativi: "Flight delayed"

Punti positivi: "Nothing because I wasn’t able to make the flight service."
Punti negativi: "Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again"

Punti negativi: "Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !"

Punti positivi: "Nothing"
Punti negativi: "Didn’t like anything"

Punti positivi: "Barely functioning entertainment portal. Average food."

Punti positivi: "The gate crew was helpful"
Punti negativi: "Earlier notification of 7 hour wait time due to delay."

Punti positivi: "Good service with friendly crew"
Punti negativi: "Toilets clean but a bit worn out. Windows were very dirty inside and out."

Punti positivi: "They made my journey exciting"
Punti negativi: "The delay leaving Nairobi was long and they offered us on breakfast"

Punti negativi: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"

Punti positivi: "Crew was amazing! Elvis smelled good!!!"

Punti positivi: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Punti negativi: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."

Punti positivi: "New plane"
Punti negativi: "Food too dry"

Punti positivi: "Crew efficient and eager to please. Generous with food and drink."
Punti negativi: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."

Punti positivi: "Short 1 hour flight, not much they can screw up."

Punti positivi: "I liked the staff members in the plane. they were very nice"
Punti negativi: "the food portions are too small"

Punti positivi: "Stewards polite and mindful"
Punti negativi: "Weather"

Punti positivi: "Na"
Punti negativi: "Na"

Punti negativi: "My flights were changed a lot the week before my flight even though I had booked months ahead."

Punti negativi: "Whites are given more attention than blacks yet we all pay for the flight"

Punti positivi: "On board movie selection is good, however could be a bit larger."
Punti negativi: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."

Punti positivi: "Entertainment system wasn't bad."
Punti negativi: "Paid $200 extra for a direct flight and got bumped onto a layover flight. No explanation, no refund and what should have taken 2 hours, took 10."

Punti positivi: "Well, I missed it due to multiple delays out of Nairobi -- so not much good to say."
Punti negativi: "Delayed. Staff in Nairobi swore up and down that I'd be able to take the bottle I bought in duty free onto my connecting flight in Mumbai, but it was confiscated at customs -- so thanks a lot."

Punti negativi: "Cabin crew didn't pass out headphones, chicken was tough, cabin crew were not pleasant after having to clean up someone's vomit in the toilet"

Punti positivi: "This company obviously trains its employees to belittle and disregard customers. I have never dealt with a company so at fault for an issue and so utterly unwilling to make up for it. First, they cancel the first of our 3 flights to Delhi 18 hrs before it is to leave. The flight they replaced it with would leave us 10 min to make the connection. So we went to the counter and they told us they'd hold the plane, as did the stewardess on the flight. They lied. The plane left 10 min before we landed. We were stranded. Also, I got food poisoning from their food. They did nothing to help. They would not pay for the hotel we wanted, when we asked they rudely served everyone else they stranded first. The employee would not call his supervisor or give his name. The next morning i saw a doctor but the stomache infection was so bad i couldn't sit up or walk. The doctor wrote this on my clearance to fly document. I needed to get to India to get better medical help. We presented this to the kenya airlines agent and she would do nothing to help. She had business class reclining seats available but would not upgrade me. Even after everything this shitty airline has caused. Unbelievable. Every step along the way of this nightmare could have been made better, so much better, by some human decency but instead we got rude disregard."

Punti positivi: "Once on the flight the flight crew were caring and accomodating."
Punti negativi: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."

Punti positivi: "The crew on the ground and flight crew were very friendly. The flight took less time than I had thought and this forced the cabin crew to rush with serving the snacks."

Punti positivi: "Friendly crew, modern plane, good seats"

Punti negativi: "nothing"

Punti negativi: "Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work."

Punti positivi: "I liked the alerts from crew about the journey.They kept time about the journey."
Punti negativi: "The space between one row and another in economy class was too small as compared to other flights I have had. I did not like the lay over time."

Punti positivi: "Kenya Air had a nice plane, nice snack, and good service on board the flight."
Punti negativi: "Zanzibar's check in process was atrocious. The systems were slow, so it took forever to get through the queue. Then we were told we had to check our carry one because they were just over weight. They didn't tell us that upon arrival in Nairobi we would have to leave the secured area, go out, pay the visa fee (cash only), get the bags on the carousel, check in at the front, and go back through security again."

Punti negativi: "Poor Service. Did not care attitude."

Punti negativi: "Kenya Airways ground staff in Nairobi was late to open the desk, creating a large line"

Punti positivi: "Convenient morning flight"
Punti negativi: "Not enough leg room for tall passengers"

Punti positivi: "the service was very good. The food was well done."

Punti positivi: "Flying from Bangkok to Hong Kong, I didn't expect to be on an airline based out of Africa. Even though it was only an hour-long flight, it included in-flight entertainment and a full meal. The plane was a bit older, but comfortable, and the crew were very kind, friendly, and didn't rush the passengers. I hope I get the chance to fly on Kenya Airways again."

Punti positivi: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Punti negativi: "Boarding lines were a bit chaotic."

Punti positivi: "Brief 50 minute flight where everyone was served TWO bags of cashews/macadams - quick , polite"
Punti negativi: "More amusing than unpleasurable when after making his "final prepare" for landing in Kusumu announcement, the pilot came back on and stated he "forgot to tell" us that there was construction work on the runway and we will braking harder then usual to make an abrupt stop."

Punti positivi: "My bags arrived gate agent efficient"
Punti negativi: "The fact there was no such reservation for me from Lusaka to Nairobi"

Punti positivi: "Nothing. I wasn't on this flight"
Punti negativi: "I still need to be re-booked!"

Punti positivi: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Punti negativi: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."

Punti positivi: "Food and service"
Punti negativi: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."

Punti positivi: "flights were slightly delayed but we were updated often and accurately. Flight staff were awesome, super nice and well spoken!"

Punti negativi: "My flight was 36 hours delayed and Kenya Airlines did not tell us why. I then heard that the same flight had been delayed three nights in a row. This led me to book another flight to my destination, so that I did not miss anymore of my trip. I am going to pursue a refund of my original flight. It seemed to me that Kenya Airlines new the flight would be delayed and said nothing until two hours before. Also how they handled the situation was very poor. I will never fly with Kenya Airlines again."

Punti negativi: "Delays"

Punti positivi: "Quick"
Punti negativi: "No complaints"

Punti negativi: "Food was terrible throughout Seat was tight"

Punti positivi: "KQ is the best East African airline by far. The planes are newer and cleaner and the flight attendants really do make an effort to give a high-level of customer service. I've missed my transfer due to a weather delay before and was impressed with KQs attention to getting me overnight accommodation. It would be great if we could sort out the regular delays of KQ410 into Entebbe which directly impacts KQ411 back out to NBO. The regular delays are often due to weather but just as often due to scheduling or flight issues. Delaying that flight makes my transfers really tight and adds some stress to my experience, especially with the extra security level in Nairobi. If we could find a way to fast track transfers, that would be an improvement. Overall, KQ is the best, but please continue to find ways to be better."

Punti positivi: "That we eventually left"
Punti negativi: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."

Punti positivi: "Almost evrything to do wtih the flight."
Punti negativi: "Airline left my bag in Nairobi. Still don't have it now 33 hours later."

Punti positivi: "Always treated with respect, economy seats were comfortable. Attendants always managed to accommodate. In the morning, i asked for a diet coke and she said, I just have juices and water. So I changed my order. Then when she got a chance brought me a can of diet coke with ice. So nice!! I'll definitely fly with Kenya Airways again."
Punti negativi: "IN Bangkok while waiting to board the flight, the gate attendants stopped making announcements and just held up cards. I was trying to follow instructions and not crowd the gate and missed my time to board. It's totally a minor thing but at the end of the trip at 1am it was just frustrating."