Premesso che abbiamo il covid da 2 anni … inutile urlare al check in (tenere le distanze) se poi dentro l’areo non ci sono posti a separarci (così come in aeroporto due no ed uno si) nell’aereo. Il personale scorbutico e non ha fatto rispettare le più normali norme. Se fosse
Il volo è andato bene, peccato per il ritardo di quasi un’ora
Punti positivi: "Crew was great"
Punti negativi: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Punti positivi: "Quick flight, arrived early! That part was great!"
Punti negativi: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Punti negativi: "Dovrebbero misurare la temperatura a chi sale in aereo in periodo di COVID"
Punti positivi: "That finally we arrived. 6 hours delay."
Punti negativi: "Everything. Poor management from Volotea and very poor services from SACBO."
Punti positivi: "The crew did a fanstastic job!"
Punti negativi: "The seats werent the best and my seat didnt have a window."
Punti negativi: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Punti negativi: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Punti positivi: "Simplicity and welcome with a smile"
Punti negativi: "The departure gate was far"
Punti positivi: "L’agenzia per le emergenze, FAS airport service, a cui si sono rivolti è stata eccezionale. Lidia Suardi è SUPER!!"
Punti negativi: "Tutto può essere migliorato: il volo è stato rimandato 3 volte e poi cancellato. Le spiegazioni insufficienti. Prima, l’unica alternativa proposta è stata il pullman. Quando, alle 22, solo pochi erano rimasti, ci hanno riprogrammati al giorno dopo pagando transfer e albergo, ma io avevo già pagato"
Punti negativi: "The return flight was very turbulent, but mostly close to take off and landing."
Punti positivi: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Punti negativi: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Punti negativi: "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."
Punti positivi: "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Punti negativi: "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Punti positivi: "Puntualità e rapidità"
Punti positivi: "Checking and boarding were easy. Also email reminders were helpful."
Punti negativi: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Punti positivi: "Not much"
Punti negativi: "Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50"
Punti positivi: "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Punti negativi: "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"
Punti positivi: "Organization in boarding the plane"
Punti negativi: "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Punti positivi: "It was a quick flight."
Punti negativi: "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."
Punti negativi: "Will never fly them again"
Punti negativi: "Worst airline I've ever experienced, avoid at all costs"
Punti negativi: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Punti positivi: "We got there"
Punti negativi: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Punti positivi: "A flight es eventually arranged"
Punti negativi: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Punti positivi: "Tutto mia piaciuto"
Punti negativi: "Tutto ok"
Punti positivi: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Punti negativi: "No food or entertainment"
Punti positivi: "Convenient straight flight to Bordeaux"
Punti negativi: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Punti negativi: "L'attitudine del personale, corretta ma triste e impersonale. Solo pronti a vendere e non dare servizi"
Punti positivi: "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."
Punti positivi: "The friendly flight attendants."
Punti negativi: "Unfriendly check in agent and having to pay for everything including being able to sit next to my husband makes it not worth their "affordable" fares. Note: print out your boarding card and check in prior to arriving to airport, otherwise it's an additional $40/pp."
Punti negativi: "Volo in ritardo di oltre 4 ore. Poiché già in passato, in situazioni analoghe, il volo è stato poi cancellato all'ultimo minuto, ho deciso di fittare un auto e di muovermi con questo altro mezzo"
Punti negativi: "2 ore di ritardo e nessuna informazione"
Punti positivi: "Piloti e personale cordiali. Essere sempre stato contattato tramite email per le variazioni sul volo. Perciò servizio ben organizzato"
Punti negativi: "L'attesa, sempre in ritardo, per questo viaggio e chi si trova nei ultimi posti, rumorosità del volo causa mottori"
Punti negativi: "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."
Punti negativi: "There was no airline or flight by his name ."
Punti positivi: "Seats were OK and overhead storage was good."
Punti negativi: "Flight was delayed 45 min without explanation."
Punti positivi: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Punti positivi: "Crew was very nice and professional."
Punti negativi: "Seating is a bit tight. But ours was a short flight."
Punti negativi: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Punti negativi: "Mi è stato fatto pagare due volte il check-in in aereoporto, sia all'atto della prenotazione che in aereoporto."
Punti negativi: "Pagare il posto al momento del checkin"
Punti positivi: "Price, direct flight"
Punti negativi: "No frills, no beverage/snack service, seats very uncomfortable"
Punti positivi: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Punti negativi: "Assolutamente troppo freddo in cabina... c'era pure il fumo bianco che usciva dai condizionatori da tanto freddo faceva!!! In poco più di un'ora mi sono preso una sinusite durante il volo d'andata! Per di più il carrello delle bibite è passato dal retro dell'aereo verso il davanti per cui la maggior parte delle persone ha pensato che tornasse indietro per poter prendere un bicchiere d'acqua e invece niente. Una volta arrivati a prua dell'aereo hanno messo via il carrello."
Punti positivi: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Punti negativi: "Flight was cancelled 6 months ago and I still have not received my refund."
Punti positivi: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Punti positivi: "Errrm...that we actually got to Palermo alive, that was nice."
Punti negativi: "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."
Punti negativi: "Plane delayed for 2 hours. Small, cramped airport(Santorini) with no working men's restroom."
Punti positivi: "Personale gentile. Eravamo in prima fila senza protezione davanti quindi dovevamo stare attenti alle gambe che intralciavano gli assistenti"
Punti positivi: "Piloti e stuart di bordo gentili, simpatici e competenti"
Punti negativi: "Il distanziamento sociale e le misure anticovid"
Punti negativi: "Poco spazio per i bagagli, e tassativamente permesso un solo pezzo,neanche una borsetta personalein più"
Punti positivi: "Confort classico EasyJet confermato"
Punti negativi: "Prenotato e pagato il posto 6 dopo lo speedy boarding ho trovato posto nella cappelliera 20 con uscita solo anteriore. Veramente un pessimo servizio"
Punti negativi: "There is no space for legs. The food quality is poor. No entertainment at all"
Punti positivi: "Very kind and helpful crew"
Punti negativi: "Boarding process with a wheel chair passenger should be better organized"
Punti negativi: "La puntualità"
Punti negativi: "One hour late + operates by an Estonian company"
Punti negativi: "Ritardo"
Punti positivi: "Board on time or at least updates why we are waiting."
Punti negativi: "Communication"
Punti negativi: "Departure time"
Punti positivi: "The crew on the plane handled the difficulties of a passenger well."
Punti negativi: "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."
Punti positivi: "Fast boarding"
Punti negativi: "Nothing"
Punti negativi: "Boarding was slow. They had us stand for thirty minutes in a hot jetway. They charged for all the food and beverages. No entertainment."
Punti positivi: "The crew very unpolite My reservation was for me and my husband and the gave us separated seats"
Punti negativi: "Quality of service Long lines Very caotic Terrible experience"
Punti positivi: "Personale molto cortese, comfort più che accettabile (considerando che sono alto 190)."
Punti negativi: "Nella tariffa standard se permettessero almeno uno zainetto , oltre al bagaglio a mano, sarebbe perfetto il servizio"
Punti positivi: "Isle seat in 2nd row after I paid to carry on a small duffle bag. Only one item allowed."
Punti negativi: "Everything about flying and good customer service: at check-in, in-flight service, near on-time flight. (flight was over 45 mins late, difficult for those with connecting flights)"
Punti negativi: "Soliti ritardi ormai da aspettarsi da EDI-MXP"
Punti negativi: "Bad leg room, loud guests, bad boarding process."
Punti positivi: "on time flight, check in and boarding are good. Handsfree option let you carry on a under seat bag"
Punti negativi: "seat too tight even for person not big"
Punti positivi: "Tutto"
Punti negativi: "Niente"
Punti positivi: "Personale ok"
Punti negativi: "Non ho apprezzato il fatto che sul bus a Malpensa non ci fosse un divisorio per I Priority boarding. C’era un pullman unico. Quando sono salito su aereo le cappelliere erano gia piene e ho dovuto mettere il mio bagaglio a mano piuttosto in fondo rispetto al mio posto (1C)."
Punti positivi: "Tutto nella norma, a parte una tessera del valore di 4.50 consegnata per scusarsi del ritardo, ma che ovviamente non valeva all'interno dell'aereo. senza parole!"
Punti negativi: "Il ritardo spropositato e le informazioni mancanti su di esso."
Punti positivi: "volo in orario"
Punti negativi: "Ho dovuto mettere il mio bagaglio a mano non sopra di me ma due posto dietro, e salivo con easyjet plus tra i primi..."
Punti positivi: "Rispetto e cordialità"
Punti negativi: "Poche cose"
Punti negativi: "Too many delays with a lot of miss information"
Punti negativi: "malpenza boarding area really stressful!"
Punti positivi: "Nothing"
Punti negativi: "Everything"
Punti negativi: "Flight delayed by 73 minutes for take-off"
Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."
Punti positivi: "Si"
Punti negativi: "Era un po' in ritardo"
Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"
Punti positivi: "Imbarco veloce ed arrivo in anticipo"
Punti positivi: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Punti negativi: "We will seriously think of a different air line"
Punti positivi: "Precisione, ordine, comodità."
Punti negativi: "Molto tempo in piedi nel corridoio dopo il gate ad aspettare. Potevamo restare seduti comodamente ma per il resto viaggio buono."
Punti negativi: "Easyjet - so we had to wait at the gate for no discernible reason - as usual, and annoying to stand in a queue past the boarding gate for 25 min before getting out to board the plane standing 50m away. Vegan option advertised on the on-board Bistro menu and ordered and paid - but then turned over the box to see ingredients and it wasn't vegan. Ridiculous service EasyJet."
Punti negativi: "5 ore di ritardo"
Punti positivi: "Tutto organizzato bene."
Punti negativi: "Ritardo di un ora"
Punti positivi: "I don't recall liking much of anything."
Punti negativi: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Punti positivi: "Niente"
Punti negativi: "Ho dovuto imbarcare il bagaglio e penso non ci sia cosa più sgradevole se fai scali!!! Orrendo che esistano ancora questi limiti!!!"
Punti positivi: "Partenza in pesante ritardo"
Punti positivi: "The flight was almost on time."
Punti negativi: "We did not like having to pay an extra 16 euros per person for carry on. Other planes allow a carry-on and a personal item. Did not appreciate this last minute extra charge. This should all have been explained when we purchased our tickets. I probably would not fly on EasyJet again for this reason."
Punti positivi: "Non ci hanno fatto la fastidiosa richiesta di imbarcare in stiva il bagaglio a mano, tipica di un concorrente irlandese. Personale estremamente gentile. Atterraggio morbido."
Punti negativi: "Niente"
Punti negativi: "The employees are very rude and boarding takes forever."
Punti negativi: "posti troppo strtti"
Punti negativi: "Siamo partiti con 40 minuti di ritardo"
Punti positivi: "Almost nothing. I won’t be flying with them again if I can help it! Flight was on time"
Punti negativi: "Baggage line was the longest I’ve ever seen. Probably 200 people waiting to drop off bags just for EasyJet."
Aereo nuovo e comodo (A321 neo) Prenotazione su app intuitiva e prezzi competitivi.
I was not boarded because i was positive on my pcr test
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
I voli sono sempre in ritardo.
Too many hours of delay ( 4)
The crew was exceptionally kind. Communication in terms of gate changes could be better
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "The flight was fine"
Punti negativi: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Punti positivi: "לעלכלהלכ"
Punti negativi: "עלכללט"
Punti positivi: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Punti negativi: "- on board WiFi -"
Punti positivi: "The food options were amazing and the wine was very nice!"
Punti positivi: "Fast and smoothy check in"
Punti negativi: "After arrival to budapest not platformy ready and waiting over 10minutes"
Punti negativi: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Punti positivi: "Boarding took forever and we were an hour late"
Punti negativi: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Punti positivi: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Punti negativi: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti negativi: "Flight was over booked"
Punti positivi: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Punti negativi: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Punti negativi: "The seats are cramped and you have to pay for snacks and water"
Punti negativi: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Punti positivi: "The seat not so comfortable but good"
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti positivi: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Punti negativi: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Punti positivi: "Le hostess"
Punti negativi: "LA PUNTUALITA'"
Punti negativi: "Was delayed"
Punti negativi: "puntualità"
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "Flight arrived"
Punti negativi: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti positivi: "The air hosts and hostesses were very polite and courteous."
Punti negativi: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Punti positivi: "Everything was ok"
Punti positivi: "We got to our destination."
Punti negativi: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Punti positivi: "Staff was nice and felt bad for their company’s policy."
Punti negativi: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Punti positivi: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Punti negativi: "Everything was good"
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti positivi: "Good legroom and comfortable seats"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti negativi: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Punti positivi: "The Crew was excellent"
Punti negativi: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Punti positivi: "Nothing!"
Punti negativi: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Tutto ok soprattutto il personale di bordo ed il pilota...
Punti positivi: "Il viaggio è durato meno del previsto e ho passato un'oretta serena grazie al personale e al pilota che ha atterrato in modo eccezionale!"
Punti positivi: "Personale maleducato Durante volo chiacchierava e rideva in coda dato che aeromobile 1/2 vuoto"
Punti negativi: "Il problema che si è verificato del grande ritardo del volo era colpa dell'aeroporto che dispone di una sola macchina per il carico e scarico delle persone disabili"
Punti positivi: "the price"
Punti negativi: "The members at the checkin desk did not speak english well and would not do a required visa check that the website said needed to be done to validate our boarding passes."
Punti positivi: "Niente è trovo illegale come si comportano con i bagagli"
Punti negativi: "Ritardo di quasi 2 ore no comment"
Punti positivi: "Staff were kind entertaining and friendly"
Punti negativi: "Boarding was a bit long"
Punti negativi: "L’imbarco dall’aeroporto di Catania è stato molto lento con conseguente ritardo!"
Punti positivi: "Was reasonably on time"
Punti negativi: "Lagguage took for ever to come out."
Punti negativi: "Cambio per 3 volte del gate d"imbarco e raggiungere l'aereo a piedi con i 40 gradi di Siviglia"
Punti negativi: "pulizia, ma dipende da passeggeri"
Punti positivi: "Flight was on time"
Punti negativi: "Boarding should have been smoother."
Punti positivi: "Niente , 3 ore di ritardo , il personale a bordo è lo stesso che trovi nei bar , cercano di venderti qualsiasi cosa"
Punti negativi: "Tutto"
Punti negativi: "Siamo rimasti 20 minuti in attesa sul Bus per la pista di decollo respirando CO2,,,,, che schifo"
Punti positivi: "Tutto: Accoglienza e professionalità in modo particolare."
Punti negativi: "Niente"
Punti positivi: "Velocità e precisione"
Punti negativi: "Persona oversize di fianco senza averle fatto prendere 2 posti"
Punti positivi: "Personale gentile e volo arrivato in anticipo"
Punti negativi: "La velocità d'imbarco"
Punti positivi: "Il sedile era rotto; in atterraggio il cuscino è scivolato; non sono caduta perchè ero trattenuta dalla cinture e comunque non c'è abbastanza spazio tra un sedile e l'altro per cadere."
Punti negativi: "They lost my stroller"
Punti positivi: "Personale gentile... Posto comodo"
Punti negativi: "Più sorriso stampato sul viso.... Fa sempre piacere..."
Punti negativi: "In ritardo, mi ha fatto perdere l’aereo successivo"
Punti positivi: "Personale cordiale e preparato"
Punti negativi: "Un po’ lento l’imbarco"
Punti negativi: "Bagaglio da pagare a parte, per averPosti vicini bisogna pagare, attesa per l’imbarco ... volo in ritardo di mezz’ora"
Punti negativi: "ho pagato per un bagaglio, ma arrivato al banco imbarchi me lo hanno fatto ripagare nuovamente!"
Punti positivi: "Niente"
Punti negativi: "Ritardo e senza motivo 1 ora"
Punti positivi: "Excellent pilots did their job very well, despite bad weather."
Punti negativi: "Hostess a dir poco maleducate. La ragazza con i capelli rossi ha persino esclamato” Vado a fa finta de lavora’” ovviamente in dialetto romano!!! Senza parole"
Punti positivi: "It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time."
Punti negativi: "I’m fed up with that bloody music when they land."
Punti positivi: "There was no food. There was no entertainment except the crew who were entertaining each other. The reason it gets two stars is it got us to our destination without going down in flames."
Punti negativi: "Everything"
Punti positivi: "Hacen lo básico"
Punti negativi: "El proceso de abordaje"
Punti negativi: "Il tempo d attesa e l atterraggi"
Punti positivi: "Personale di bordo molto allegro, disponibile e sorridente."
Punti negativi: "Mi hanno cambiato il posto a me assegnato, in seguito a delle richieste ed esigenze personali di un viaggiatore in maniera poco professionale, senza ascoltare le mie riserve."
Punti negativi: "The staff st the gate was extremely rude to all people. If you asked a question you got a rude answer/response. Was not a good flight at all"
Punti negativi: "I was already checked in and when I got to the counter they told me that I was not checked in even though I had my boarding passes printed. Almost lost he plane. They lost my luggage’s and very very very bad customer service. Would not recommend it."
Punti negativi: "The flight was delayed by almost four hours."
Punti positivi: "La puntualita"
Punti negativi: "Tt ok"
Punti negativi: "Only one line for those needing to check in at the counter (non-EU) The person who looked to be in charge said we had enough time to wait thru the line. We didn’t. Come very very very early for Ryan Air. We gave up and took the train."
Punti positivi: "Puntualità"
Punti negativi: "Freddo in cabina eccessivo."
Punti negativi: "ritardo di mezz'ora all'andata e 3 ore al ritorno. mai più"
Punti positivi: "La puntualità nell’arrivo a destinazione."
Punti negativi: "Ancora una volta l’apertura puntuale del gate è stata seguita da un’attesa alla porta di accesso alla pista e poi sulla pista stessa, mentre si effettuava il rifornimento. A parte la frustrazione per aver speso inutilmente i soldi della priorità, anche il rischio!"
Punti negativi: "Molto scortesi sulla gestione posti a sedere, continui cambi di seduta posto sia nel decollo che nell’atterraggio."
Punti negativi: "All flights were cancelled no refund. Ryanair rebooked me without letting me know, and then told me at the airport they could not check me in."
Punti positivi: "Niente"
Punti negativi: "La cancellazione meno di 24 ore prima"
Punti positivi: "To really enjoy flying budget carriers, it’s imperative to purchase upgrades like more seat room and premier boarding. It’s so worth it!"
Punti negativi: "It was snowy and windy when we boarded, a jetway would have been better."
Punti positivi: "Nothing"
Punti negativi: "Needed to catch connecting flight after Milan to Liverpool flight .. which was Liverpool to Belfast.. already delayed couple days due to weather.. long story short - they put tags on bags to put in hold which meant I wouldn’t catch connecting to Belfast as I’ve have to wait at carousel (Dublin not operating due to snow) , explained my story that I needed to catch this flight in order to have any chance of making uncles funeral but she completely ignored it, and said that’s not my problem!! Couldn’t believe my ears.. Disgusting behavior"
Punti negativi: "Bad pilots, lending very harch. Bording paniking"
Punti positivi: "Il rispetto dell’orario di arrivo."
Punti negativi: "Abbiamo atteso l’avvia delle operazioni di imbarco oltre le 21,05 che era l’orario di chiusura del gate. Altra attesa, questa volta al freddo, per le scale e terza attesa sulla pista, con ancora più freddo, sotto la pioggia, sia pure leggerissima. Attesa per attesa, sarebbe stato meglio farci attendere all’inte Dei locali riscaldati!"