Trova voli low cost per Biarritz

Punti negativi: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.

Punti positivi: Inflight services

Punti negativi: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Punti negativi: Very little legroom.

Punti positivi: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.

Punti negativi: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???

Punti negativi: All of the less than good, obvious!

Punti positivi: The plane ✈️ itself the attendants . The entertainment on board. Really great

Punti negativi: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Punti positivi: Comfort

Punti negativi: Wifi on klm

Punti negativi: Boarding was crazy. Could not everyone in the gate area.

Punti negativi: Flight not on Time Super hot temperature on board (almost unhealthy)

Punti positivi: Crew were great, bubbly staff even though they were tired, *not obvious*

Punti negativi: Boarding process, and being told we may have to stay until Wednesday as the operator double booked our seats.

Punti positivi: Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate...

Punti negativi: Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one..

Punti negativi: Terrible boarding after 2 hours.

Punti positivi: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.

Punti negativi: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.

Punti positivi: Uncomfortable seats

Punti negativi: Nothing

Punti negativi: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!

Punti negativi: Very little legroom.

Punti negativi: Information on arrival time was not correct

Punti positivi: Everything works and quick to get to destination.

Punti negativi: All of the less than good, obvious!

Punti positivi: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Punti negativi: I flew economy and all was good and appropriate to the level.