Yes, absolutely wonderful traveling by Qatar Airways
They have put me in middle of two gent’s.. they would placed the seating more comfortable
The flight was excellent. The airport need to adopt some system that make the travelers less tired.
Food and entertainment needs to be updated. I understand the majority of clients but not everyone can eat spicy food . I wish they have some sandwiches snacks or kids friendly food.
could not undertake this flight as I was denied boarding pass at the check in counter at the Houston airport, Texas, USA for my flight QA 714
Check-in at Bangalore airport was horrible experience. It was taking for ever to check-in. This deserves improvement.
Punti negativi: "The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane."
Punti positivi: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Punti negativi: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Punti positivi: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Punti positivi: "Nothing"
Punti negativi: "Need improvements"
Punti negativi: "Too much A/C, feel cold."
Punti positivi: "Qatar Airways is the best first class airline in the world hands down"
Punti negativi: "Nothing they do a great job!!!"
Punti positivi: "Too crowded"
Punti negativi: "One more staff will be better"
Punti positivi: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."
Punti positivi: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Punti negativi: "The food was very mediocre!"
Punti positivi: "Attentive crew, good menu"
Punti negativi: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Punti positivi: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Punti negativi: "Extra leg room, little bigger seats"
Punti negativi: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Punti positivi: "Arrived early in Budapest. Good leg room."
Punti negativi: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Punti positivi: "Super comfy seat and entertainment, plus staff super nice"
Punti negativi: "Too long on boarding"
Punti negativi: "Leg rooml"
Punti positivi: "Everything."
Punti positivi: "crew was lovely and plane was very new"
Punti negativi: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."
Punti negativi: "Poor service, long layovers with not enough lounge space. Misguiding customer service"
Punti positivi: "Helpful crew"
Punti negativi: "Food quality and quantity Cramped seating"
Punti positivi: "Clean airplane"
Punti negativi: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Punti positivi: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Punti negativi: "It would be nice to have socks to put on for when I want to take my shoes off."
Punti positivi: "Thanks for good service"
Punti negativi: "Everything was good service food entertainment"
Punti positivi: "service and staff was polite & friendly"
Punti positivi: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Punti negativi: "Seat width is always an issue in economy, but nothing unexpected."
Punti positivi: "Staff were professional, food was good and seats were comfortable."
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti positivi: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Punti negativi: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Punti positivi: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Punti negativi: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Punti positivi: "The business cabin and the customer service was superb."
Punti negativi: "The food"
Punti positivi: "service, cleanliness"
Punti negativi: "seats too narrow, but understandable"
Punti positivi: "Friendly crew, good entertainment options"
Punti negativi: "Nearly empty flight and twice got assigned seat in very front with screaming child. Going had to move to nonreclining seat after 1st 12 hour flight. Assigned last seat in plane going even though short layover - had to run after 12 hours on plane since got last bus to terminal and waited, waited, waited for final passengers, not fun. Way back flight changed and no accomodation made (a lounge, room, anything) for 7.5 hour layover "you'll just have to hang in there" in middle of night even though others on my tour with same issue in dubai got a room included. With added stress of going through qatar which i booked because of longer layover so wouldnt miss connection just before political decree announced, i will do anything to avoid qatar again despite the very friendly crew. And having to wrap my camera equipment to check it, get extra insurance, such a pain."
Punti positivi: "Service"
Punti positivi: "Boarding was good and the flight was on time"
Punti negativi: "The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality."
Punti positivi: "Nice and spacious aircraft."
Punti negativi: "Some confusion on Hindu meal and vegetarian meals."
Punti positivi: "Everything was good."
Punti negativi: "More movies, no wifi, better food"
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Crew had amazing customer service with a badly serviced plane"
Punti negativi: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Punti positivi: "Staff was excellent"
Punti negativi: "More selection or choices like international food not like focus on Indian food"
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti positivi: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Punti negativi: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Piaciuto: il clima che si respira sui voli Delta Non mi è piaciuto: posto stretto
Il cibo purtroppo è troppo industriale, ovviamente i conservanti fanno la sua parte. Ho richiesto uno special meal dopo aver avuto brutte esperienze in precedenza. Ho assaggiato il meat meal della mia ragazza, ma entrambi non mi hanno fatto un buon effetto.
Not happy with seat assignments. We got the last seats . Too noisy
They canceled the whole flight because of a warning light! Everyone had to spend another night because they did not stock a simple part. Then the staff timed out and had to take a break. Ridiculous
Had a crying baby the whole flight. When we arrived at the gate we had to wait for the gangway.
Punti negativi: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
Punti positivi: "Customer service as always"
Punti negativi: "Nothing!"
Punti positivi: "We loved the snacks, the hot towels, the timely beverage service, and great selection of video options."
Punti positivi: "Fast on the plane"
Punti negativi: "Getting off the plane quicker"
Punti negativi: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Punti positivi: "The crew."
Punti negativi: "Filthy plane, and delayed too long"
Punti positivi: "Yes, . Amazing crew Seat was comfortable."
Punti positivi: "The crew was so nice and funny!"
Punti negativi: "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."
Punti positivi: "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"
Punti negativi: "It was lovely. It was my flight from nyc to dc that was terrible."
Punti negativi: "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
Punti negativi: "Late arrival"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "The flight was only half full so boarding was very quick."
Punti negativi: "The seats were hard and there was no entertainment system."
Punti negativi: "The comfort seats are not that comfortable"
Punti positivi: "View"
Punti negativi: "Delay after landing"
Punti positivi: "Food and entertainment not applicable"
Punti positivi: "Snacks, drink, and spacious leg room in emergency exit row. Friendly and helpful crew."
Punti negativi: "No entertainment"
Punti negativi: "Seats very tight!"
Punti positivi: "The Venice airport is beautiful so the trip got off to a great start. The seats were comfortable on this long overseas flight to Atlanta. The meals, beverages and snacks were frequent and good."
Punti negativi: "In Atlanta the terminal was switched twice."
Punti positivi: "Entertainment, crew, food"
Punti negativi: "The seats were a little tight for an international flight"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Punti negativi: "Nothing. Everything went well"
Punti positivi: "Clean bathrooms and great refreshment choices"
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Flight attendant was great!"
Punti positivi: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Punti negativi: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Punti negativi: "Lack of charging outlet and no headrest screen for entertainment."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Punti negativi: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Punti positivi: "Nothing"
Punti negativi: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Again, a quick and easy connector and flight homeward."
Punti negativi: "Not applicable."
Punti positivi: "The service was good"
Punti negativi: "The flight was very rough on landing"
Punti positivi: "anaheim"
Punti negativi: "luggage did not arrive same time with me and not the same airport"
Punti negativi: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Punti positivi: "Comfortable seats in coach Good snacks Friendly crew"
Punti negativi: "Nothing"
Punti negativi: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Punti positivi: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Punti negativi: "NA"
Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
Better choice of entertainment especially the music
I bagagli non sono arrivati
It was the long delay and standing that was tiring. Then the rushing around to catch the connecting flights was exhausting for everyone I am sure. Airport was crowded. The crew didn't update us on our connecting flights while we were stuck waiting for the bus to take us to the terminal, which caused more anxiety.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Lufthansa‘s Crew was exceptionally polite, helpful, quietly serving food and performing tasks placed on them. I appreciate their professional attitude . I loved getting a pillow and a blanket, which had at other airlines been a problem. Food was served quickly, as well as drinks. Thank you for all the work you do!
Punti positivi: "Booking, price"
Punti negativi: "A little easier site navigation- understanding"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "Entertainment and food"
Punti negativi: "Seats not comfortable for long haul, better care"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Punti positivi: "Everything except the seats . Need to book business class"
Punti negativi: "The seats were too small"
Punti positivi: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Punti negativi: "There was no in flight entertainment. Not that was really needed it with such a short flight."
Punti positivi: "Cabin crew was very helpful and polite"
Punti negativi: "I’m not sure how I feel about the embarking and disembarking in the “presidential” style. (the use of the stairs outside of the planes, and the shuttle rides)."
Punti positivi: "The crew was fantastic and I thought they handled the issue with the Kosher meals well and very professionally. The entertainment selection was also great."
Punti negativi: "Why did they collect the headphone with so much time left? I thought that I would have enough time to finish a movie but between the excessive announcements and the early pick up, I still had 20 minutes left. Also, I didn't order the Kosher meal, but I was surrounded by it, and the smell was nauseat"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti negativi: "There was a group of ~20 French teenagers that did a lot of noise, like it was their own private field trip."
Punti positivi: "Very nice crew"
Punti negativi: "Legroom"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti negativi: "Media screens were very unresponsive and we never did find music"
Punti positivi: "I am always amazed how Lufthansa gets it right."
Punti negativi: "Legroom was tide. When the person in front of you put their seat down you feel like ham in a sandwich."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Staff was really good"
Punti positivi: "Crew was nice, Feel safe"
Punti negativi: "We left Frankfurt over hour late, no entertainment at all, small plains have usually few big TVs on the sealling there was nothing."
Punti negativi: "Troppo freddo"
Punti positivi: "Very friendly crew"
Punti positivi: "That we made it alive."
Punti negativi: "The 1 hr flight that turned into an 8 hour fiasco."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "frequent passing out of water and juice; very good dinner; cheerful hostesses; choice of video entertainment"
Punti positivi: "Crew"
Punti negativi: "Crew"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti positivi: "We had seats in last row 46 during flight to Munich .,it wasn’t enough legroom for me ,mom was ok . Because we were the last people who received dinner we didn’t get any choices , food was just poor for both for us but another passengers were satsifeted Crew was fantastic the best ever ,very pleasant, informative , happy to serve us . I love flighting Lufthansa , they have wonderful people working there ."
Punti negativi: "Food was poor , but drinks were great."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Very nice flight! No complaints
Not enough food for 11 hour flight……the cheese wrap before landing was a joke.
Two hour delay with no compensation
It had a good range of movies but the flight map was broken at my seat. I tried both online and by calling to request a menu and the wait to speak with someone was 45 minutes, and there was nothing on line that allowed me to choose a meal option. The plane was small and all seats were taken. After the meal there were incredibly long lines for only two toilets. Finally, SAS lost our luggage, which can of course happen, but there were more than 50 people waiting around at the carousel and nobody from SAS came to tell us the truth. Finally news trickled back to us by word of mouth and when we got to the SAS baggage consigne, there was only one SAS woman working there and she refused even when asked to announce to us what had happened so we would have some idea. Instead she told someone who told someone else and again by word of mouth we found forms to fill out about who we were and where we were staying. I stood in line for 45 minutes and only then would she explain the luggage had been left in Copenhagen but would arrive that night or the next day--something she could easily have shared with the group instead of leaving everybody in the dark. And at no time did another SAS official or staff member come to help all of us standing there, some of the group waiting with no news for 2 hours when the SAS lady knew full well what had happened. It is shameful. Will never fly SAS again.
Last minute booking was a breeze
I was bumped to this flight because SAS canceled the direct flight from Copenhagen then the flight was delayed for an hour because of the new Covid forms and the slow processing from the staff Flight comfort and service was good
It’s a short flight so there is no entertainment The security check is brutal and nothing in food except for tea and coffee for free. Even water was $2/ bottle
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
Punti negativi: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti positivi: "Nice interiors, relatively new airplanes, and very professional staff"
Punti negativi: "Limited food ans beverage selection, and alcohol is served with an additional cost"
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti negativi: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Punti positivi: "Quick"
Punti negativi: "Basic travel, if you’re in the US, similar to what you’d find on Southwest. Bare bones but it’ll get you there."
Punti positivi: "Timing is good"
Punti negativi: "To craody"
Punti positivi: "Great movies."
Punti negativi: "Special menus are impossible to get unless you book directly with SAS. Arrived starved and angry after 8 hour flight."
Punti negativi: "When I booked the flight, it did not say that I was not allowed to check any bags. My wife and I had one each, and it costed us €140 total to bring the luggage. If I had known there was a slightly more expensive ticket that would have allowed us to check a luggage each, I would of course have chosen that. Very poor information provided."
Punti positivi: "Nice service"
Punti positivi: "Pleasant and safe flught"
Punti positivi: "Plane was fine and it arrived on time."
Punti negativi: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Punti positivi: "Fair leg space, kind stewards."
Punti negativi: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."
Punti positivi: "I slept the whole way through"
Punti positivi: "Flight on time and efficient boarding process"
Punti negativi: "Food only average, some of the beverages only for purchase"
Punti positivi: "Great flight. Wonderful staff. No turbulence!"
Punti positivi: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Punti negativi: "I didn't like that they tried to sell stuff on the plane."
Punti positivi: "Airplane was fine"
Punti positivi: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Punti negativi: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."
Punti positivi: "First time using SAS and very pleasant trip"
Punti negativi: "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."
Punti positivi: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Punti negativi: "Smooth flight."
Punti positivi: "Boarding should be done like this on all airlines"
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti positivi: "Food, crew, entertainment"
Punti negativi: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."
Punti positivi: "Good flight attendants and a plus for the early arrival."
Punti negativi: "The lack of lounge access at the airport in Rome (Fiumicino). Not receiving any food/snacks on a three hour flight is quite poor."
Punti positivi: "Even though I did not get the seat I paid extra for, it was a great flight."
Punti positivi: "Nothing at all"
Punti negativi: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Punti positivi: "crew was really nice and efficient"
Punti negativi: "no complimentary beverages"
Punti positivi: "The flight attendants were good at checking on the needs of the passengers"
Punti negativi: "I was charged 500 DKK (about $80) to check a single suitcase. I was assuming an allowance of one bag on an international flight - I guess I should have read the fine print. What was most annoying though is the fact that the bag didn't even make it to destination (on a direct flight, this is hard to accept)."
Punti negativi: "I asked for a second glass of water and the flight attendant told me I had to buy a bottle. Also, the flight departed one hour late."
Punti positivi: "Flight was short."
Punti positivi: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Punti negativi: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."
Punti negativi: "sas online seat selection and checkin, computer crashed"
Punti negativi: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Punti positivi: "There was sufficient entertainment and food"
Punti negativi: "Shamelessly disorganized at all departures, the staff was rude, very rude on land and in flight. I will not fly SAS again. I rather pay more."
Punti positivi: "Flight was perfect, but..."
Punti negativi: "I prefer to fly with SAS or Staralliance, so I was happy to by this ticket, but when booked it never said it didn´t include luggage. I was then billed at the airport and can exspect the same leaving Nice. I will make a claim because I consider this a fraud. You could at least have mentioned this on the booking before payment, so I could have made my booking elsewhere."
Punti positivi: "12 people got bumped!"
Punti negativi: "The food options need improvements. The portion and items are not tasty or plentiful."
Punti positivi: "Overall very good flight!"
Punti negativi: "Nothing much!"
Punti positivi: "Yes, crew were great"
Punti negativi: "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
Punti positivi: "I’m home"
Punti negativi: "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"
Punti positivi: "Service/entertainment on the plane was great."
Punti negativi: "We were unable to check in the night before due to website issues and made it so we didn't have seats assigned until everyone else was boarded onto the plane and because of that I couldn't sit next to my girlfriend."
Punti positivi: "Lots of food and drink on plane."
Punti negativi: "Philadelphia airport is horrible, rude staff, they lost our luggage and many other international flight luggage. Absolutely unacceptable."
Punti positivi: "Friendly crew, meals/snacks/beverage service all excellent, and great movie selection! Return flight slightly delayed but we got notifications in advance. Would highly recommend the DFW to Rome nonstop flight."
Punti negativi: "The seats in economy are comfortable but way too close together, even for a small adult needing minimal leg room."
Punti positivi: "Crew really helpful and efficient super fast boarding"
Punti negativi: "The man in the aisle seat was so obese he took room from the middle seat, which caused that person to lean into my seat. I spent three hours leaning to the right against the wall. If the airlines are going to make the seats smaller, they need to make arrangements for people who don’t fit in the seats. Entertainment didn’t work."
Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"
Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"
Punti positivi: "Crew is helpful, seats comfortable, flight and baggage on time. Food was good for the airline."
Punti negativi: "International connection experience is awful. I understand that AmericanAirlines is not responsible but no help or explanation was provided either."
Punti positivi: "The crew was top notch, very pleasant and went the extra mile."
Punti negativi: "My husband and I were assigned seats in a different part of the plane from one another."
Punti positivi: "Couple of flight attendants were really nice!"
Punti negativi: "Most of flight attendants were rude. No personal touch at all. Felt like they wanna rush and be done with flight asap. Entertainment selection is really poor for 9 hours flight. Expect more new movies and American tv shows. Concerts up to the date would be nice."
Punti positivi: "Crew was okay."
Punti negativi: "It was uncomfortable from arriving at FCO for check in to landing at DFW."
Punti positivi: "Food was okay"
Punti negativi: "Seats were uncomfortable. The tv at key seat did not work at all initially. Crew tried to re- boot it but it still didn’t work properly Flight attendant in our area was brusque and rude. And none of the others said a word to us"
Punti positivi: "With almost airlines charging much more while delivering much less, it was a pleasure to take this flight and actually be treated like a consumer who paid a lot of money to fly. They fed us, gave us drinks, and were generally very nice and accommodating."
Punti negativi: "No complaints, other than I wish I could afford first or business class!"
Punti positivi: "much improved food quality and entertainment quality then previous international flights on AA."
Punti negativi: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Punti positivi: "The plane was far more comfortable than the one we flew on from Boston to Rome."
Punti positivi: "friendly crew, good leg room, on time dperature and arrival. entertainment"
Punti negativi: "one of the food items (beef sandwich) has alcohol in it but I was't told so I ordered from my child then discovered it after reading the label."
Punti positivi: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Punti negativi: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Punti positivi: "That we made jt"
Punti negativi: "Flight crew was rude said things weren’t their job such as handing out custom forms just overall a terrible flight."
Punti positivi: "Nice newer plane, beautiful."
Punti negativi: "Though I was in a elite preferred seat (not biz). I had about 6-7 inches from my face to the built in screen in the headrest. Hard not to notice that I couldn’t move an inch without hitting the seat in front of me or passenger next to me."
Punti positivi: "Too many commercials on the TV before being able to watch the show."
Punti negativi: "The aisles are not wide enough and people continue to hit me with their luggage and hand bags. Always the people waiting block the entrance of the gate when it is time to board."
Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."
Punti positivi: "The meal was passable but the space to eat it made it very difficult."
Punti negativi: "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"
Punti negativi: "Il volo era stato overbooked"
Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"
Punti positivi: "tutto ok"
Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"
Punti positivi: "Food service was good."
Punti positivi: "The crew was amazing"
Punti negativi: "The airplane was very old and I couldn't hear or see the "entertainment"."
Punti positivi: "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
Punti positivi: "It’s the industry practice that the service level for 6 hours long flight is by the ‘domestic’ but it’s shaemful. No food or video screen !!!"
Punti positivi: "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
Punti positivi: "Crew fantastic , food good"
Punti negativi: "Limited seat space"
Punti positivi: "Seats were more spacious and a representative was great about helping us find seats close together for a party of 4 that had originally been split up."
Punti negativi: "No sort of real line before boarding. Other customers were getting in who had numbers that were not yet called. Staff at the inside gatealso gave very short answers."
Punti positivi: "Only about 20 people on board did not have follow up connection flights. My flight going to Rome was also delayed by a half an hour. TBH I don't recall being on a AA flight that ever left on schedule."
Punti positivi: "The flight was calm and clean. Not much turbulence. The flight staff was polite and there was plenty of room."
Punti negativi: "The food was horrible and the seats were a little uncomfortable but everything else was pretty good"
Punti negativi: "Flight delayed and the costumer service was very bad in terms of providing information to the costumers, I have called and there was no proper line to reach them at, I got my information from British Airways, as they were operating the flight."
Punti positivi: "There was a TV. Crew was friendly and professional."
Punti negativi: "Aereo vecchio"
Punti positivi: "Large selection of movies/TV to keep your mind busy, food is great and plenty of it (liked the additional ice cream and free beer at meals)"
Punti negativi: "I tried to tell the attendant my screen wasn't working but she cut me off and said "it's loading" (it had been loading for 30 min while everyone else's screen was working, but she was gone before I could mention that). I watched my wife's screen for a whole movie and then re-asked a different attendant if they would mind restarting my screen. He did, and it loaded."
Punti positivi: "we have a very old plane from rome to chicago no entertainent"
Punti negativi: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
Punti positivi: "The flight crew were great, attentive and accommodating. There were empty seats which allowed for movement of passengers and some stretching out during the long flight."
Punti negativi: "The only issue was one restroom not functioning, which caused a line to queue throughout the flight for the working restroom. Otherwise no complaints."
Punti positivi: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."
Punti positivi: "When the arrival time of the connecting flight was changed, we chose another set of flights."
Punti positivi: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Punti negativi: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"
Punti positivi: "Stewards were patient and attentive."