Trova voli low cost per Santa Ana

Punti positivi: crew attentive the plane is very clean

Punti negativi: Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates.

Punti positivi: Boarding was crazy and confusing. Ground crew poor communication and rude

Punti negativi: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Punti negativi: They lost my bag and I still haven't heard from them

Punti positivi: The crew was very friendly and welcoming

Punti negativi: The boarding process was pretty terrible and disorganized

Punti positivi: Nothing

Punti negativi: That they would not cancel the flight two days prior

Punti negativi: no air circulation during taxiing

Punti positivi: Spacious economy seats. Best Landing ever!

Punti negativi: Offer a gluten free snack like nuts!

Punti positivi: Crew onboard were friendly

Punti negativi: Flight delayed by 4+ hours - Ridiculous bag system

Punti negativi: They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane.

Punti positivi: Made up time on delayed flight. Friendly, efficient and helpful.

Punti negativi: Food

Punti negativi: Must have been an old plane; the seats were a bit worn and the screens are tiny.

Punti positivi: Yes it was a smooth comfortable flight

Punti negativi: Everything was fine

Punti positivi: Nothing.

Punti negativi: I'm still at Heathrow 12 hours later. I never made it to Oslo.

Punti positivi: Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew.

Punti negativi: Boarding staff was rude Bus transport from plane to terminal

Punti negativi: I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!

Punti positivi: The crew is brilliant Punctual, spot on... 100% service delivery

Punti negativi: Nothing

Punti positivi: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.

Punti negativi: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.

Punti positivi: Drinks served on flight. Comfortable seats.

Punti negativi: Food.

Punti positivi: We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.

Punti negativi: The snack sandwich was freezing cold...

Punti positivi: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.

Punti negativi: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.

Punti positivi: Crew brilliant but seat very tight

Punti negativi: Boarding procedure slow and hectic

Punti positivi: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.

Punti negativi: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.

Punti negativi: More entertainment options

Punti negativi: I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her.

Punti positivi: The flight was on time and landed early

Punti negativi: The bags could have come out earlier and the food could be better

Punti positivi: Friendly Crew

Punti negativi: delayed for 2 hours

Punti positivi: The crew is brilliant Punctual, spot on... 100% service delivery

Punti negativi: Nothing

Punti negativi: No food on board, very poor services but punctual

Punti positivi: Not even a bump ...seriously an amazing plane and pilot!

Punti negativi: The afternoon snack was disgusting ....(not just my exclusive opinion)

Punti positivi: Very confusing going through security.

Punti negativi: Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.

Punti positivi: The crew was attentive and friendly. The seat was relatively comfortable. My special meal was good.

Punti negativi: I was frustrated with the entertainment system. I watched one film, and that was fine, but immediately after, I could no longer watch anything, even the film I watched previously, and it turned out that something had happened to all of the screens in my central section. Even after rebooting the system, it would not work again.

Punti positivi: Flight took off on time. Boarding was organized.

Punti negativi: Cabin was cramped. Food quality was so so.

Punti positivi: Early departure and early arrival. Everyone was very friendly.

Punti negativi: We had to wait for staff to come and check in baggage.

Punti positivi: Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.

Punti positivi: Crew was helpful and ver polite and efficient

Punti negativi: At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.

Punti negativi: The plane was cramped

Punti negativi: Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!

Punti positivi: Everything is well organized, crew members were great.

Punti negativi: Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.

Punti negativi: No ear plugs in my amenity kit??

Punti negativi: movie selection could have been better.

Punti negativi: Refueling took over an hour.

Punti positivi: Got here early!

Punti positivi: It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture

Punti positivi: Good enough.

Punti positivi: Quick trip clean cabin

Punti negativi: Sits

Punti positivi: Business class upgrade

Punti negativi: Sitting in window next time

Punti positivi: The crew was good the set was not bad.

Punti negativi: Not sure

Punti positivi: amazing crew, very clean

Punti positivi: Made up time on delayed flight. Friendly, efficient and helpful.

Punti negativi: Food

Punti positivi: Seat was small but comfortable. Everything went smoothly.

Punti positivi: service and timing were great

Punti positivi: Seats were comfortable. Entertainment system stopped working part way through

Punti negativi: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Punti positivi: Early morning flight so left on time and arrived early. Staff excellent.

Punti negativi: Seats are grim like most European carriers in coach...

Punti negativi: Free coffee

Punti positivi: Delicious inflight meal and outstanding service!

Punti negativi: Please keep up the same standards

Punti positivi: Early departure and early arrival. Everyone was very friendly.

Punti negativi: We had to wait for staff to come and check in baggage.

Punti positivi: All flights were on time. Boarding was well organized.

Punti negativi: Seats seem more cramped than comparable airlines. Food quality was poor. For one meal they didn't honor my special meal request (they did for the other meal, so they got the request). Flight attendants didn't check back in comfort of passengers.

Punti negativi: old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't.