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Punti positivi: Very nice airline

Punti negativi: Food was lacking

Punti positivi: Crew was very good. Food was OK.

Punti negativi: Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated.

Punti negativi: This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly.

Punti positivi: Amazing crew and service! They are the best!!

Punti negativi: Amazing crew and service! They are the best!!

Punti positivi: We got to London on time

Punti negativi: Is an old plane with a old hard product needs to be retired or retrofitted

Punti positivi: Crew was amazing.

Punti negativi: First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future.

Punti positivi: Lovely staff

Punti negativi: Three hour delay!

Punti positivi: On time. Arrive early. Smooth flight and landing.

Punti negativi: More meal options. Only chicken for dinner. I’m vegetarian.

Punti negativi: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Punti positivi: Nothing.

Punti negativi: Please see statement from SFO-> CPH flight.

Punti negativi: I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax.

Punti negativi: The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?

Punti negativi: Wasn't able to online check-in thus losing my window seat 21A I had selected.

Punti negativi: It was fine, just tiring due to the length of the flight.

Punti positivi: Nothing

Punti negativi: Leg room

Punti positivi: Everything. No issues.

Punti negativi: Nothing

Punti positivi: Friendly staff, easy check in. Professional and courteous on board.

Punti negativi: Food could be better of course and the price could be better,

Punti positivi: Comfortable seats and did not have to pay extra for a carryon luggage

Punti negativi: The boarding process was quite chaotic and slow. There was no oversight of what people were putting in the overhead compartment so many were putting both their carryon suitcase and under seat bags up there leaving no room for our suitcases by the time we boarded. The flight attendants were eventually helpful in finding space by making people remove smaller items, but it was time consuming and avoided on most airlines we typically fly by enforcing bag rules as passengers are boarding.

Punti negativi: My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver

Punti positivi: meal

Punti positivi: The crew was nice

Punti negativi: We were boarding later than expected Which caused some stress with connection flight

Punti positivi: Not a lot.

Punti negativi: Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund.

Punti negativi: Boarding process could have been smoother

Punti positivi: Crew was amazing and seats were comfortable.

Punti positivi: Crew was great.

Punti negativi: The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined.

Punti negativi: Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight.

Punti positivi: Amazing crew and service! They are the best!!

Punti negativi: Amazing crew and service! They are the best!!

Punti negativi: Plugs to charge devices

Punti positivi: Sarah the Cabin Manager was amazing.

Punti negativi: The business seats are horrible

Punti positivi: The crew was ok. They seemed really hectic between Heathrow to Rome.

Punti negativi: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok.

Punti positivi: Direct flight. Crew was good. I got home alive.

Punti negativi: The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room.

Punti positivi: Crew was very good. Food was OK.

Punti negativi: Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated.

Punti positivi: TV series “The Name of the Rose” that I really wanted to watch for some time

Punti negativi: Water, water, water... I almost died from dehydration

Punti negativi: It’s an international flight. It is what it is!

Punti negativi: Wasn't able to online check-in thus losing my window seat 21A I had selected.

Punti positivi: The Delta flight service was much better than the Air France flight I took on the previous leg.

Punti positivi: Nothing

Punti negativi: Everything

Punti positivi: Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault.

Punti positivi: Incredible staff. Super polite

Punti negativi: Just not enough room in the economy class, especially when the person in front reclines their seat.

Punti negativi: Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight.

Punti positivi: Sarah the Cabin Manager was amazing.

Punti negativi: The business seats are horrible

Punti negativi: All good.

Punti positivi: Entertainment options were great crew was very friendly

Punti negativi: Seat could be more comfortable

Punti positivi: Great food. Nice staff.

Punti negativi: Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal.

Punti positivi: Well, maybe except of these "preferred sitting" arrangement. The sit was in front of open space and restrooms. Constantly people were standing and waiting for the restroom. Their butts were literally at the "preferred sited" passengers faces. I felt, I would be way more happy in a regular sit.

Punti negativi: Such sits should not be declared preferred and cost more.

Punti positivi: Crew was fine. The seat wasn’t different than any other seat in economy class. Nothing special and super-comfortable

Punti negativi: The seat can be better, I am flying relatively frequently in econom class. It is isn’t getting any better.

Punti positivi: Friendly service

Punti positivi: Crew very polite

Punti negativi: In B222, Headphones didn't fit well in the audio plugs on the sides of the seats thus making very poor quality sounds while listening to music or videos. That wasn't an issue in B149. Just to let you be aware. Thanks.

Punti negativi: Just not enough room in the economy class, especially when the person in front reclines their seat.

Punti negativi: All good.

Punti positivi: Very nice airline

Punti negativi: Food was lacking

Punti positivi: Crew was amazing.

Punti negativi: Seats were very uncomfortable, no air controller and the TV screen with the flight information was right in front of us. Even the flight attendants couldn’t turn it off and it was so bright making it difficult to sleep.

Punti positivi: Crew was amazing and seats were comfortable.

Punti negativi: Food is a joke

Punti positivi: Friendly staff, easy check in. Professional and courteous on board.

Punti negativi: Food could be better of course and the price could be better,

Punti positivi: In hour 20 of delays and being held in a room with no access to water

Punti negativi: Absolutely everything. Access to food or water. Basic communication. A semblance of organization.

Punti negativi: Understand sometimes out of airlines control but reduce delays

Punti positivi: Crew were brilliant and I felt well looked-after.

Punti negativi: Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane.