Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Swiss is my new favorite airline."
Punti negativi: "Nothing bad to report. Book Swiss!"
Punti positivi: "Food was really hot and good customer service"
Punti positivi: "Excellent"
Punti negativi: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Punti positivi: "Crew was great. Peppy and kind."
Punti negativi: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Punti positivi: "Food was good ."
Punti negativi: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "The crew was quite pleasant and friendly - very accomodating"
Punti negativi: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Punti negativi: "Actually making the flight"
Punti negativi: "You could have had my luggage arrive. Now I don’t know where it is"
Punti positivi: "The crew was amazing"
Punti negativi: "Flight was a bit delayed"
Punti negativi: "Could've been on time"
Punti negativi: "Wider seats,"
Punti positivi: "Nope"
Punti negativi: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Punti positivi: "Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable."
Punti negativi: "The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers."
Punti positivi: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Punti negativi: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Punti positivi: "Service was fine, on the ground and in the air."
Punti negativi: "* Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "Crew was lovely! Friendly and happy. Well organized and responsive."
Punti negativi: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Boarding was smooth"
Punti negativi: "The aircraft was horrible No space at all even after paying for a better seat"
Punti positivi: "787 is an excellent plane and I could sleep a little"
Punti negativi: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Punti negativi: "Seats are very cramped"
Punti negativi: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "The food."
Punti negativi: "They didn't offer hot drinks like coffee/tea."
Punti positivi: "The attendants were very pleasant and the food delicious"
Punti negativi: "A bit cramped in economy"
Punti positivi: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Punti positivi: "They waited for us. We came in late and had to connect to this flight and they waited the 10 min for me and 8 other passengers. Very grateful for that. Service and food was amazing!"
Punti negativi: "Nothing."
Punti negativi: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Punti negativi: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."
Punti positivi: "Excellent crew, shiny disposition"
Punti negativi: "Entertainment: not many new movies worth watching. Not enough TV programs offered."
Punti positivi: "Basically the worst flight ever"
Punti negativi: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Punti negativi: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."
Punti positivi: "Professional service"
Punti negativi: "Lounge in Dublin poor"
Punti negativi: "Ok, old plane."
Punti negativi: "My entertainment unit was not working the whole flight."
Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Punti positivi: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Punti negativi: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."
Punti positivi: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Punti negativi: "Very late gate change during boarding process resulting in untimely departure."
Punti negativi: "Seats too small. Staff not friendly"
Punti positivi: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Punti negativi: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Punti positivi: "The price, the timing, friendly yet professional staff & crew"
Punti negativi: "Seats are way too close together for comfort."
servizio ok. viaggio ok. unico problema volo Roma New York con aereo vecchio e con mal funzionamento di sedili e tavolini pieghevoli alcuni chiusi con tape
In azienda siamo passati dal preferire Lufthansa all'optare per KLM su questa tratta. Il personale è più gentile ed efficiente. Il trattamemto in cabina è piu curato viene comunque garantito un oiccolo sanvich e qualcosa da bere.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Punti positivi: "Nice food"
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Yes"
Punti negativi: "Nothing. Flight was amazing"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Great atmosphere, crew was excellent!"
Punti negativi: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Punti positivi: "Confort and kindness"
Punti negativi: "It was too cold"
Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Punti positivi: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Punti negativi: "Nothing"
Punti positivi: "The crew."
Punti negativi: "The time between flights."
Punti positivi: "The crew tried to be helpful but were equally frustrated with the ground crew."
Punti negativi: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Punti positivi: "Food was great, enjoyed watching videos, staff very profession and friendly."
Punti negativi: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Punti positivi: "very nice crew"
Punti negativi: "my baggage was lost"
Punti negativi: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Punti negativi: "Staff rude and short"
Punti positivi: "Nice staff and no delay"
Punti negativi: "Instead of crisps maybe a bit of cheese or crackers"
Punti negativi: "Troppo ritardo"
Punti positivi: "Good beverage service."
Punti negativi: "Over an hour delayj for departure."
Punti positivi: "The flight crew was so friendly and the food was really good."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Punti positivi: "Helpful and kind crew"
Punti negativi: "I wish there was WiFi"
Punti positivi: "Crew were great, food, entertainment, seat and everything else was great as well."
Punti positivi: "very attentive crew"
Punti negativi: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Punti positivi: "The service"
Punti negativi: "The food."
Punti positivi: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Punti negativi: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Punti negativi: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Punti positivi: "Light snack and complementary wine"
Punti positivi: "Crew was awesome"
Punti negativi: "."
Punti positivi: "Good flight, arriving well on time."
Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Punti negativi: "You are almost always late!"
Punti negativi: "Boarding was confusing and disorganized"
Punti positivi: "Sound was broken on my TV set!"
Punti negativi: "Called stewardess twice to assist. No response!"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Service, technology"
Punti negativi: "Could not print by boarding card and was not allowed to board in Amsterdam"
Punti positivi: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Punti positivi: "Short flight with good communication."
Punti negativi: "Nil to complain."
Punti positivi: "Booked extra room seat which gave me good room for seating"
Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Punti positivi: "Bording was good and general flight ok"
Punti negativi: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Punti positivi: "Short-hop flight, fit for purpose."
Punti positivi: "Usual professional and friendly service from my airline of choice for most destinations."
Punti negativi: "Nothing"
Tutto ok. Volo brevissimo
In genere Lufthansa ultimamente pecca di non puntualità. In tre mesi poi, hanno perso il bagaglio. Poi ritrovato, una volta conseganto in hotel, la seconda ritirato in areoporto in maniera approssimativa. ad Hannover.
It was a terrible experience for a family of 4 with a teenage to be assigned 4 seats at different rows far away from each other even after I checked that the 4 seats are next to each other on the day before the flight date. The 1st connecting flight has 4 seats connecting to each other on the same raw as confirmed on the day before flight, but the 9 hour main flight's seats were changed from what was confirmed from a day before the flight date. A confirmed seats assignment meant nothing to Lufthansa and it's partner airline AIR DOLOMITI S P A.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Booking, price"
Punti negativi: "A little easier site navigation- understanding"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "The most amazing service, good food and great steward"
Punti negativi: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti negativi: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"
Punti negativi: "The multiple gate changes & technical delay caused us to miss our connection to Boston"
Punti negativi: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Crew was OK, seat was comfortable"
Punti negativi: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Punti positivi: "Great crew"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "Too cramped for a 10 hour flight"
Punti negativi: "Same as above"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Troppo freddo"
Punti negativi: "40min delay due to airport staffing issues (as we were told)"
Punti positivi: "Exit row, very nice to have a little extra legroom. Baggage checked through from LAX to Dresden was sooo convenient."
Punti negativi: "Bus from terminal to aircraft is not optimal."
Punti positivi: "Boarding process and email updates."
Punti negativi: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."
Punti positivi: "Nothing positive to report...NOTHING!!"
Punti negativi: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Crew"
Punti negativi: "N/A"
Punti positivi: "nice crew!"
Punti negativi: "Seat hardly reclines at all."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Cabin service and crew excelent"
Punti negativi: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."
Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"
Punti negativi: "Un'ora di ritardo per condimeteo e de icing."
si gelava di freddo in aereo
Tt bene a parte l atterraggio che mi ha provocato mal di orecchie forse troppo sbalzo d altitudine in poco te
Abbiamo dovuto aspettare più di mezz’ora dopo l’imbarco perché non tornava il conto dei passeggeri anche perché al gate i controlli sono stati molto sommari fatti con poca attenzione. Se l’imbarco fosse stato scaglionato facendo imbarcare prima i passeggeri delle ultime file si sarebbe potuto velocizzare di molto creando meno confusione
Punti positivi: "Feel like reacist Company"
Punti negativi: "I didnt like the treatment of the crew."
Punti positivi: "Crew are the best!"
Punti negativi: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Punti negativi: "Flight was delayed"
Punti positivi: "More space in business class (777-300) than many other airlines."
Punti negativi: "Entertainment very limited. No adjustable air vents in this aircraft"
Punti positivi: "Friendly crew"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "Staff were friendly and seats in business were super comfortable."
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "In flight entertainment was great"
Punti negativi: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Punti positivi: "Perfetto."
Punti positivi: "Friendly attendants, entertainment variety"
Punti negativi: "Comfort, food could have been better."
Punti positivi: "Crew was amazing. Service and food was good."
Punti negativi: "Random TSA check was not needed at the end when boarding."
Punti positivi: "The cue lines per zone are the most brilliant idea!"
Punti negativi: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "Intranet meant I could watch movies on my iPad"
Punti negativi: "Seats are very uncomfortable"
Punti positivi: "Very little"
Punti negativi: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Punti positivi: "Crew was very nice and the food was excellent"
Punti positivi: "Food was ok."
Punti negativi: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Punti positivi: "Crew members"
Punti negativi: "Up to 1 hour late and they leaved my baggage in Paris"
Punti positivi: "The staff were very helpful and professional."
Punti negativi: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Punti negativi: "Arrived 5 hours late"
Punti positivi: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Punti negativi: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Punti negativi: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Punti positivi: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Punti positivi: "Not much expected as it was a budget trip."
Punti negativi: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "It was a nice plane and boarding was well organized."
Punti negativi: "I was assigned a middle seat, if not for that I would have given a higher rating."
Punti positivi: "More experienced, professional crew, better food and service."
Punti negativi: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Punti negativi: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Punti positivi: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Punti negativi: "Nothing."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Nothing"
Punti negativi: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Punti positivi: "The crew was very friendly and professional. The food very good"
Punti negativi: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "Speed, courtesy of the flight attendants"
Punti negativi: "Landing was a bit rough, understandable due to the weather."
Punti positivi: "The cheese and the bread"
Punti negativi: "The unprofessional staff during boarding and food serving"
Volo in orario. Accoglienza del equipaggio.
volo cancellato il giorno prima senza fornire alcuna opzione di riprotezione
Good budget airline, comfortable seats and pleasant crew
Punti positivi: "Equipaggio gentile"
Punti negativi: "Non parlare solo in tedesco."
Punti negativi: "The flight was delayed 40min So i missed the connection in Leipzig"
Punti negativi: "The temperature at altitude was far too warm for my comfort."
Punti positivi: "Punctual"
Punti negativi: "Seats"
Punti negativi: "Distanza minima tra sedili."
Punti negativi: "Distanza minima tra sedili."
Punti negativi: "Paid for high speed WiFi Could not even check my mails"
Punti negativi: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Punti positivi: "The crew was very attentive and personable during the flight."
Punti negativi: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Punti positivi: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."
Punti positivi: "Puctuality"
Punti negativi: "Seats are too small"
Punti positivi: "Puctuality"
Punti negativi: "Seats too small"
Punti positivi: "The crew was nice, seats were comfortable."
Punti negativi: "I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line."
Punti positivi: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Punti negativi: "Better entertainment system... better food and more courteous cabin crew members....."
Punti negativi: "Flight was cancelled, difficult rebooking."
Punti positivi: "Nothing"
Punti negativi: "Everything"
Punti negativi: "Nothing except control for entertainment didn’t work"
Punti positivi: "Seats at the front are comfortable with space for the legs."
Punti negativi: "One drink within almost 4 hours flight is not enough."
Punti positivi: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Punti negativi: "Can't comment on food as it isn't provided with the basic fare."
Punti positivi: "Muy cumplidos y personal amable"
Punti positivi: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Punti negativi: "Chair didn’t lean back, unclear that water wasn’t free"
Punti positivi: "Good airport and nice crew"
Punti positivi: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Punti negativi: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"
Punti negativi: "2h delay"
Punti negativi: "Ritardo di quasi un ora"
Punti positivi: "Staff super friendly. Comfortable sears. Food very good."
Punti positivi: "Atterraggio perfetto"
Punti positivi: "If I can give this airline negative stars, I would."
Punti negativi: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Punti positivi: "The crew was friendly and helpful!"
Punti negativi: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Punti positivi: "Not much really except Wi-fi which is pricey though."
Punti negativi: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."
Punti positivi: "Seat comfort Nice stafflost"
Punti negativi: "They lost our luggage Major bummer"
Punti positivi: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, nice beverage and snack offerings."
Punti negativi: "Nothing of note."
Punti negativi: "Another delayed Eurowings flight to Stuttgart with no information provided."
Punti negativi: "Delayed, causing me to miss all other flights."
Punti negativi: "I did not board, because another flight delay caused me to miss this flight."
Punti positivi: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Punti negativi: "Nothing really, just a typical budget flight."
Punti positivi: "I arrived in Köln."
Punti negativi: "Eurowings operated by Sun Express? I did not know what airline was flying me to Seattle."
Punti negativi: "The seats are broken and the crew treats the passengers like they do not matter."
Punti negativi: "Cancelled the flight from Cologne to Zurich - It was showing on time when we left home, but at the airport we saw the status change. No one called or emailed us even when all the details are provided while booking the ticket. The line for the ticket counter at the airport was miserably long, so we had to use international roaming to make our calls to customer service. They never told us why the flight was cancelled and changed the topic to how they can rebook us - my suspicion is that there were very few customers for that flight so they thought its cheaper to cancel the flight and let the customers figure out the solution. Horrible! Te only option given to us was a late night flight to Vienna (more than 12 hours later), and then staying overnight there and then flying to JFK. That was of course unacceptable as we had to join work on Monday. I asked them to then look into Dusseldorf and any flying options from there. They were able to book us a flight from there. We rushed to DUS airport - The email confirmation took hours to show up in my inbox even though they promised 10-15 minutes. After waiting for the confirmation for a little, we had to take a cab from Cologne airport to Dusseldorf airport. It cost us over 200 euros and a lot of stress. The whole experience was a nightmare and I would not wish it upon anyone."
Punti positivi: "Staff at the airport (ticket counter and check-in) were very polite."
Punti negativi: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."
Punti negativi: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Punti positivi: "Crew was friendly and punctual."
Punti negativi: "Service and seat comfort not as by the same standard as Eurowings."
Punti negativi: "Il ritardo di 1h20"
Punti positivi: "Spacious seating for a budget airline."
Punti negativi: "Nothing. All good."
Punti negativi: "Volo annullato"
Punti positivi: "Tutto un po di ritardo ma bene"
Punti positivi: "N/A"
Punti negativi: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."