Trova offerte per voli da Vancouver a Italia

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Punti negativi: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."

Punti positivi: "Crew was great. Phenomenal even."
Punti negativi: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."

Punti positivi: "Flight left on time & arrived on time."
Punti negativi: "Quality of the snack could be improved."

Punti negativi: "Nothing. The best airline I've flown across the board."

Punti positivi: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Punti negativi: "How do I book a vegetarian meal??"

Punti positivi: "The crew was amazing"

Punti positivi: "Cabin crew were efficient"
Punti negativi: "Open check in counters on time as scheduled. They were half hour late at least"

Punti positivi: "Baggage out fast Separate bus for 1st and business"
Punti negativi: "Cabin was cold Seat not as comfortable as other business classes"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Flight attendants were very understanding."
Punti negativi: "I requested a basinet for my infant daughter and I paid a total of $98.93 extra, but on the plane they told me they didn't know anything about that and they didn't have any basinet. I called Swiss as soon as I landed, and I've told my request was sent but it was never confirmed. They also told me they will send me an email when the basinet for the return flight is confirmed. At this point, I'm not even sure what I paid the $98.93 for."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."

Punti positivi: "Attendants were very pleasant and helpful"
Punti negativi: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"

Punti positivi: "I like the way they take care of their guests, I have 0 complaints"

Punti positivi: "The staff upgraded me to business. It was a great wxperience"

Punti positivi: "The attendants were great. Flight was clean and nice."
Punti negativi: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."

Punti positivi: "Class staff"
Punti negativi: "Bit of a delay"

Punti positivi: "Excellent crew and service"

Punti positivi: "timely departure"
Punti negativi: "too hot in the plane!!"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Great crew and flight."
Punti negativi: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."

Punti positivi: "Short flight and they handed out chocolate"
Punti negativi: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"

Punti negativi: "We missed our flight going to Geneva from new York and so automatically lost the return portion of our flight. So had to totally rebook. The people at the Swiss air counter were not very helpful."

Punti positivi: "staff was very nice"

Punti positivi: "Crew was friendly. Food was good"
Punti negativi: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."

Punti positivi: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."

Punti negativi: "Everything was great!"

Punti positivi: "typical Swiss quality"
Punti negativi: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"

Punti positivi: "Legroom is too little"

Punti positivi: "It's swiss. everything works. always."
Punti negativi: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."

Punti positivi: "Friendly crew, clean flight"
Punti negativi: "Charged 45 SF (about $50) to check 1 bag"

Punti positivi: "Service."
Punti negativi: "Leg room."

Punti positivi: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."

Punti positivi: "Seats just as small as US carriers, but in better shape, cleaner, less ratty overall. I also like that Swiss Air doesn't fuss with boarding everyone in 8 different classes. First class through one door and everyone else through the other, nice and easy."

Punti positivi: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Punti negativi: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."

Punti negativi: "The flight was cancelled in the middle of the night the night before, forced me to find another flight and re-book my morning 6:45am flight tickets at midnight for next morning. Not fun."

Punti positivi: "The seat is designed beautifully. Staff and crew incredibly nice."
Punti negativi: "Movie and TV choices were so limited. You really need to add more options. I found only 1 movie I liked."

Punti positivi: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."

Punti positivi: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Punti negativi: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."

Punti positivi: "From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours."

Punti positivi: "Nothing"
Punti negativi: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."

Punti positivi: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Punti negativi: "The sound system for movies was distorted."

Punti negativi: "Major delay"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Punti negativi: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."

Punti positivi: "Brand New a350-900. Great price"
Punti negativi: "Food choices for westerners, more leg room."

Punti positivi: "Smooth and easy"
Punti negativi: "Check in location not clear in the beginning."

Punti positivi: "Friendly and smiling"
Punti negativi: "No fruits after service for dinner"

Punti positivi: "Everything was good, comparing with other airlines with higher price, China airline was the best"
Punti negativi: "Food could have been better"

Punti positivi: "Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!"
Punti negativi: "The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!"

Punti positivi: "Comfortable plane and a good price"
Punti negativi: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."

Punti positivi: "Yes, and yes"
Punti negativi: "More new movies selection"

Punti positivi: "I liked everything about the Flight, and Crew"

Punti positivi: "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
Punti negativi: "Food okay could have been better. Entertainment system excellent but television shows section could have been better."

Punti positivi: "on time"
Punti negativi: "nothing"

Punti positivi: "Crew was very accomedating and friendly"

Punti positivi: "Crew was great."
Punti negativi: "Boarded an hour late."

Punti positivi: "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
Punti negativi: "To be honest.. everything was perfect for the price and the 12 hours in the air."

Punti positivi: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Punti negativi: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."

Punti positivi: "Service & price"
Punti negativi: "Not much legroom for economy customers, limited entertainment & food selections"

Punti negativi: "Waiting forceherlchsir at Taipei and boarding plane took all of the 1.5 hour layover. Not very organized."

Punti positivi: "Check-in counter - staff was corteous"
Punti negativi: "Flight was cancelled, air line did not offer any food nor hotel accommodation. We were rebooked to a different carrier, departed 13 hours later."

Punti positivi: "Like the seats, in flight entertainment and in flight staff are friendly."
Punti negativi: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"

Punti negativi: "Flight was delay"

Punti negativi: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."

Punti positivi: "Quick boarding, staff english is good. Good movie selection."
Punti negativi: "seat not very cushioned, food is okay. Low TV documentary selection."

Punti negativi: "3hr delay on the tarmac due to maintenance issues after an aborted takeoff."

Punti positivi: "The boarding was quite efficient tho with a gate change. One flight attendant is very courteous and attentive. Co-pilot announcement is very clear."
Punti negativi: "Food was no no. Stewardesss are quite robotic and are lack of smile, perhaps because of late flight? IFE monitor is old and dated"

Punti positivi: "Flight went well and was on time"
Punti negativi: "Seats were a bit tight. I sat in the middle with other passengers on either side of me. The foot space was very awkward as there was a metal support from the seat in front of me. One foot had to be placed on either side of the bar, sharing space with each passenger on either side of me."

Punti positivi: "Staff was very helpful and friendly."
Punti negativi: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."

Punti positivi: "Best long flight I've ever been on. Yummy food, leg room (I'm 5f10in), great entertainment, left on time, fast boarding and fast unboarding."

Punti positivi: "crew members are so friendly, excellent services"

Punti positivi: "well organized boarding, very attentive crew, decent food and entertainment."
Punti negativi: "nothing major to complain about."

Punti positivi: "Friendliness, courteousness & hospitslity of the entire crew."
Punti negativi: "I did not understsnd the reason for the delay. It did not bother me though."

Punti positivi: "Good overall flight with good service."
Punti negativi: "No complaints."

Punti positivi: "Better entertainment."
Punti negativi: "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"

Punti negativi: "Seats are bad"

Punti positivi: "Cabin and crew and ground staff are well mannered."
Punti negativi: "Nothing"

Punti positivi: "Everything is good & went fine!"
Punti negativi: "None."

Punti positivi: "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
Punti negativi: "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."

Punti positivi: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Punti negativi: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."

Punti positivi: "Loved the movie selection"
Punti negativi: "Not too many vegan options"

Punti positivi: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Punti negativi: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."

Punti positivi: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."

Punti negativi: "Originating flight in Manila to Taipei to connect to our SFO flight was cancelled late in Manila due to 'technical' issues (waiting in terminal, 4 hours past scheduled departure, which meant missing our connection to SFO), and the ensuing parade through having to stay in Manila overnight (on CA's dime, plus food), then rushed back to the airport the following morning (very short notice), then to have to wait again as CA figured out how to get a previously scheduled flight into the flight plan management systems, and obviously without a proper method to coordinate this sort of thing - ultimately all of this lack of 'control' over their situation, lead to a feeling that China Airlines does not know how to contend with interruptions, or how to make their customers feel informed so that they may be more understanding. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers). Bad image CA, bad image."

Punti positivi: "The interior was clean and spacious. Overall pretty comfortable flight. About average in-flight entertainment system."
Punti negativi: "They gave me a tray without the main entree on it for breakfast and said they'd come back. Gave everyone in front of and behind me their food as far as I could tell. Then they never came back. I wasn't particularly hungry and neither was my girlfriend who was next to me, so we split her food, but still, pretty weak."

Punti positivi: "The crew memebers were very kind and assisted in any way possible."
Punti negativi: "The seats were not that comfortable and very close together. Very booked flight"

Punti positivi: "The movie and game selection. Boarding process was efficient"
Punti negativi: "The food is the worst I've had on an international flight. The price for upgrades is absurd even when the entire business class is empty. Also, I assisted a medical emergency and missed dinner which was then never given to me."

Punti negativi: "The food can be improved. It was my least favorite about flying with China Airlines."

Punti positivi: "Had a nice flight back from Taipei to JFK on China Airlines in premium economy. Compared to economy, I was quite happy with the comfortable far-reclining seats and more than enough leg room. My one complaint is food. I'm a vegetarian and the veg options were awful...simply not acceptable. And giving passengers the full can of soda/beverage would be nice. Most adults drink more than a shot glass worth of soda or juice. Or at least fill the cup a bit more."

Punti positivi: "Upon check in, my request for an emergency exit row was granted. Chilly, but worth it!"
Punti negativi: "They ran out of chicken meals, and I did not prefer the fish option."

Punti positivi: "The boarding process was well organized and quick despite the size of the plan."
Punti negativi: "The seats are very narrow and not much leg room."

Punti negativi: "Very very slow exit at SFO"

Punti positivi: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."

Punti positivi: "Online was very strict in not discounting anything. There was room in Business class and I paid full price. Most airlines have a deep discount when searched a few days before the flight. So, that might fill the vacancies in business and make me a faithful passenger. The disability assistance was very good in Bangkok and Taipei. Disability assistance was horrible(wheelchair) assistance in SFO. I had NO assistance for 90 minutes to obtain a wheelchair while .d waiting to board my departure from SFO . The same was true but worse on the return to SFO. I was let off the plane LAST and the wheelchair was not there and I waited. The wheelchair person parked me outside the gate and said NOTHING and walked away. After 15 minutes waiting for his return, I went on my own and nearly passed out waiting in the horrible immigration line. It took 120 minutes from leaving the plane to getting in my car at the airport. Ridiculoius and a violation of Americans with Disabilities ACT."
Punti negativi: "Already stated."

"It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !"

"Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!"

Punti positivi: "The crew was amazing"

Punti negativi: "More cushion in exit row seats."

Punti negativi: "No ear plugs offered and my iPhone jack didn’t fit."

Punti positivi: "The crew was polite"
Punti negativi: "Less delays"

Punti negativi: "Got delayed"

Punti negativi: "The snacks were limited. They only had cheez-its and no cookies."

Punti positivi: "Good to have on board internet"
Punti negativi: "Quicker boarding of passengers."

Punti positivi: "The crew was attentive and personable"
Punti negativi: "for a long ride maybe better cushions"

Punti negativi: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"

Punti positivi: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Punti negativi: "Quicker way to get off plane"

Punti positivi: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Punti negativi: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"

Punti positivi: "Wine included with meal no extra charge. Thanks"
Punti negativi: "More comfortable seats in main cabin"

Punti positivi: "jFk To DCA crew is fine and helpful."
Punti negativi: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"

Punti positivi: "Boarding was easy."
Punti negativi: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."

Punti positivi: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "It was early arrival"
Punti negativi: "Nothing"

Punti positivi: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Punti negativi: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."

Punti positivi: "Smooth flight. Everything was great."

Punti negativi: "Was not allowed to check in even tho flight was delayed. Horrible!"

Punti positivi: "Sat with family."
Punti negativi: "Completely full flight. Had to check our bags. Rough landing."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Quick!"

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"

Punti positivi: "Service was great, crew was responsive, snacks were good per usual."
Punti negativi: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."

Punti positivi: "Excellent"

Punti positivi: "good flight and pleasant staff"
Punti negativi: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"

Punti positivi: "The flight was fine"
Punti negativi: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti negativi: "Seat did not recline."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Service was quick"
Punti negativi: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"

Punti negativi: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."

Punti negativi: "We purchased food. Bread was stale, and fell apart in your hands."

Punti positivi: "I was able to watch TV on my way to my destination."
Punti negativi: "I upgraded for the cabin Round trip and when I flew back from my destination I didn't have the same good experience. I did not have the TV flying back. The plane was too rocky one minute going smooth then out of no where it into high speed. The plane was shaky."

Punti positivi: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."

Punti negativi: "TSA Pre-check info not loaded on flight from LAX to PDX."

Punti negativi: "Ottimo"

Punti positivi: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Punti negativi: "The plane was small so not a lot of space and didn't offer food other than one beverage"

Punti positivi: "Great staff, snacks and beverages. Plane was brand new and nice. I think it had humidifier which was really nice"
Punti negativi: "No TV behind seat. Boarding was a bit messy"

Punti negativi: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti positivi: "the flight was on time and the staff very helpful"

Punti positivi: "sedile comodo"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "Incredibly good flight with excellent crew and good food."

Punti positivi: "The service was great, crew was sweet and accommodating, food was good"
Punti negativi: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"

Punti positivi: "We were told by terminal staff in Istanbul that the fkught was on Turkish Airlines.We waited in line at the first ticket counter and then we were sent to a second ticket counter where we waited in line again. We were sent to a 3rd counter where the Supervisor was chatting with a lady for 20 minutes. When we reached the counter we were told it was too late to board and we had missed our flight even though there were still 35 minutes to flight time. Turkish Airlines staff would not help us any further and we had to go purchase another ticket."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "Nice"

Punti positivi: "Nothing"
Punti negativi: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."

Punti negativi: "A little late boarding although it was quick. They were out of food options when they came our last row of the section seats"

Punti negativi: "Smallest leg room I have ever seen"

Punti positivi: "Food was especially good."

Punti positivi: "The flight was on time, the food was good. Nice selection for onboard entertainment. The plane was very clean."
Punti negativi: "1. The boarding process at Istanbul airport was horrible. No one could speak or understand english. My father was on a wheelchair and he was the last one to be boarded on the plane! There was so much confusion - some people wanted me to go separately from him, others wanted him to walk down the stairs on his own, etc. etc. There were hardly any announcements for people with special needs. Generally they are allowed to board first as they need more time to settle. I could barely find overhead bin space for his stuff. 2. There were several remote controls broken on the plane. A lot of people had to suffer through a non working entertainment screen. 3. One of the hostess was hardly listening to anything I had to say. She seemed to be in so much of a hurry and had a very bad attitude."

Punti positivi: "Entertainment"
Punti negativi: "A bit disorganized in the beginning, but much better later on"

Punti positivi: "Stewards and stewardesses were friendly and very helpful."

Punti positivi: "they provide such a great service so that I cannot find anything else to complain."

Punti positivi: "Everything is just done way better than all the other airlines flying to Europe from America !!!"

Punti positivi: "The food was ok."
Punti negativi: "I lost my suitcase or had it stolen!"

Punti positivi: "Everything was exellent"
Punti negativi: "Nothing"

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Turkish Airlines is a wonderful airline. They treat all there passengers well. The food was excellent and the cabin crew was multi lingual, pleasant and helpful. They made a long flight very comfortable and pleasant."
Punti negativi: "I wish the seats had more legroom in economy class."

Punti negativi: "More staff to ease boarding--a passenger tripped and was "run over" by other passengers"

Punti positivi: "Service, hospitality, free internet movies food unlimited sandwich and cake, usb charging, clean restroom"

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"

Punti negativi: "na"

Punti positivi: "None"
Punti negativi: "Flight attendants need to be friendly ."

Punti negativi: "Wheel chair flyers should get first assistant"

Punti positivi: "Travelling with Turkish Airlines was pleasantly surprising! I'm used to domestic flights in the US which are no fun but as soon as I boarded our flight, the crew was so kind, I appreciated the pillows, blankets and extra care package provided with ear plugs, socks and an eye mask! It helped make the trip that much more pleasant to be able to sleep! I tend to get motion sickness and the crew on all four of our flights were so kind to give me water when I boarded the plane to be able to take my medicine. The flights were on time for the most part and the on-board entertainment helped a very long flight be more tolerable!"
Punti negativi: "I had an issue with a passenger on our plane from Zanzibar to Istanbul but that was at no fault of the airline or the crew. One crew member was so sweet to allow my husband and I to move further back in the plane once boarding was finished. We were coming home from our honeymoon and the rude woman wouldn't get out of our seat so we could at least sit next to each other! It was unfortunate, but again, at no fault of the crew or airline and we were so thankful for the crew member helping us find somewhere we could sit together! I wish I would have gotten his name but it was on flight TK567 on May 4th. To whoever he was, thank you!!!"

Punti positivi: "The customer service and attention to detail was a nice surprise. I would definitely fly with Turkish Airlines again."
Punti negativi: "The space between the rows was very limited. I have short legs so it wasn't a problem for me, but my companion had her knees shoved into the back of the seat in front of her for the whole 13 hour flight. Not so good."

Punti negativi: "None"

Punti positivi: "Lots of crew members Pay attention Food was good"
Punti negativi: "The boarding was chaotic"

Punti positivi: "Great service, smooth flight, and overall a pleasure to fly with."

Punti negativi: "EVerything about this airline."

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "Great airline"
Punti negativi: "More leg room is needed"

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "Same asabive"
Punti negativi: "Same as above"

Punti positivi: "Food was great, service was great, excellent in-flight entertainment."

Punti negativi: "The security at the airport is a little too much. Once we landed at Istanbul we went through a security check point which took about 30-40 minutes. I barely made it to my connection flight . Then I went through another security check before boarding the plane. Unnecessary in my opinion"

Punti negativi: "What didn't you like? the servive and food was not available so i was hungrey for all 11 hours"

Punti positivi: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Punti negativi: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."

Punti positivi: "Crew was friendly and a pretty decent meal was served."
Punti negativi: "The other passengers. :) Turkish was great, but the plane was only equipped with 90's in-seat entertainment."

Punti negativi: "the entrainment system did not work"

Punti negativi: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"

Punti negativi: "Food."

Punti positivi: "Everything."
Punti negativi: "The Kate arrival at the final destination."

Punti negativi: "Excellent"

"Not having 2hr delays would be great"

Punti positivi: "Food"
Punti negativi: "There was loud, annoying static over the intercom off and on."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Nice crew short flight."
Punti negativi: "Not much flight was too short to say"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti negativi: "Great"

Punti positivi: "The crew was good."
Punti negativi: "Poor planning on having the connection in terminals far apart from each other."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Crew very friendly"
Punti negativi: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."

Punti positivi: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Punti negativi: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."

Punti positivi: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Punti negativi: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."

Punti positivi: "Staff was helpful and kind. Entertainment had variety."
Punti negativi: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."

Punti positivi: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Punti negativi: "The seats reclined too far making me uncomfortable."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "entertainment was good"
Punti negativi: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"

Punti negativi: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."

Punti positivi: "Service was excellent, food was good, everyone was friendly and nice."
Punti negativi: "Everything was OK."

Punti negativi: "Voli in ritardo"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti negativi: "We were unable to fly this trip due to United cancelling our flight."

Punti positivi: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Punti negativi: "the food was a bit bland. Selection of movies very limited"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti negativi: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."

Punti positivi: "Nothing"
Punti negativi: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"

Punti negativi: "Troppo freddo"

Punti negativi: "I havent gotten on a flight yet."

Punti positivi: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Punti negativi: "This has been the worst customer service experience of my life. Never flying Lufthansa again."

Punti negativi: "Nothing"

Punti negativi: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti negativi: "Flight delay due to connecting flight"

Punti positivi: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti positivi: "Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"