Trova offerte per voli da Vancouver a Toscana

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "10/10 would recommend.."

Punti positivi: "the crew were so nice"
Punti negativi: "not enough room between seats"

Punti positivi: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."

Punti negativi: "The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action"

Punti negativi: "Seat could have been more comfortable but the leg room was good"

Punti positivi: "The crew was very professional and courteous."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Crew was particularly lively and friendly. The chocolates were awesome"
Punti negativi: "No entertainment throughout"

Punti positivi: "Crew was very nice and responsive."
Punti negativi: "The flight was so hot. No personal air controls. Economy was horribly small."

Punti positivi: "plane was clean"

Punti positivi: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Punti negativi: "How do I book a vegetarian meal??"

Punti negativi: "2 hour delay and 3 crying babies on a red eye."

Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "All operations a-ok"

Punti positivi: "Swiss quality, punctuality and reliability."
Punti negativi: "No negatives."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti negativi: "The temperature on this overnight flight was sweltering Legroom was poor"

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti positivi: "Class staff"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Nice breakfast treat and chocolate is always appreciated"
Punti negativi: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."

Punti negativi: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."

Punti positivi: "Short flight and they handed out chocolate"
Punti negativi: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"

Punti positivi: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Punti negativi: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."

Punti positivi: "Flight was fine"
Punti negativi: "Check in at Nuremberg terrible"

Punti negativi: "I wasn't able to select seat before boarding"

Punti positivi: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Punti negativi: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."

Punti positivi: "Food was better than some other long-haul flights I’ve been on. Plane fairly clean and comfortable."
Punti negativi: "Entertainment options more limited than Delta or Virgin, who I’ve usually flown intercontinental. Boarding in Zurich was a mess. No order to it and they didn’t start boarding until 20 minutes before takeoff. Nearly every intercontinental flight I’ve taken needs closed to 45-60 minutes to do a full board. Sure we made up the time in the air but the process to get on the plane was frustrating."

Punti positivi: "Excellent organization, food and entertainment. Impeccable service."

Punti positivi: "Good clean service that Swiss is known for."
Punti negativi: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."

Punti positivi: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."

Punti positivi: "The flight was smooth; Attendants were nice and everything worked according to schedule"

Punti negativi: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"

Punti positivi: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."

Punti positivi: "The Israeli crew on El Al were very polite and tried to help."
Punti negativi: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"

Punti positivi: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Punti negativi: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."

Punti negativi: "Small spaces between seats"

Punti positivi: "Food was decent and flight crew friendly."
Punti negativi: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."

Punti positivi: "Service and snacks are great considering really short flight"

Punti negativi: "Major delay"

Punti negativi: "flight was delayed half and hour and i missed my connecting w"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "super-friendly crew. efficient flight. great price."
Punti negativi: "those silly Swiss sandwiches. dont taste good and why do they have to be spicy?"

Punti positivi: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Punti negativi: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."

Punti negativi: "Ritardo di 1/2 ora"

Punti positivi: "Easy"
Punti negativi: "Wifi"

Punti positivi: "I wouldn’t know t"
Punti negativi: "To let me on the flight"

Punti negativi: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."

Punti negativi: "Got delayed"

Punti positivi: "Crew was great."
Punti negativi: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."

Punti positivi: "Everything was perfect!"

Punti positivi: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Punti negativi: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."

Punti positivi: "They were late and and tried to blame weather"
Punti negativi: "Explain that we will get hotel and else... Cheep asses."

Punti positivi: "Boarding was efficient. came through often for water, coffee etc"
Punti negativi: "Rotten attitude of most flight attendants (especially boarding door attendant for ATL-LAX portion and first class attendant for LAX-OGG portion). Some of the worst I've experienced in a while."

Punti negativi: "Delta is top notch!"

Punti positivi: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Punti negativi: "Quicker way to get off plane"

Punti positivi: "Crew was awesome"

Punti positivi: "Small plane without bells and whistles and no middle seats."
Punti negativi: "The internet would not work. I couldn’t use any of the inflight entertainment."

Punti negativi: "Worst first class service. Only came by twice in two hour flight"

Punti positivi: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Punti negativi: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"

Punti positivi: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "Great food and bev service"

Punti positivi: "Early and middle seat was open!"
Punti negativi: "Coffee tasted like fish. :("

Punti positivi: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"

Punti positivi: "Left ontime great breakfast. Good service No complaints"
Punti negativi: "I loved the trip No negative comments."

Punti positivi: "Overall experience"
Punti negativi: "Food"

Punti positivi: "The flight itself was fine, boarded on time and arrived on time."
Punti negativi: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti negativi: "A 7+ hour delay!"

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Everything was perfect and most of all ON TIME Thank you Delta!"

Punti positivi: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"

Punti positivi: "Excellent"

Punti positivi: "good flight and pleasant staff"
Punti negativi: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"

Punti negativi: "Being late"

Punti positivi: "Courteous and professional staff"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti positivi: "The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up."
Punti negativi: "Nothing"

Punti negativi: "I boarded and my assigned seat was 1B, I had no where to place my bag as all the overhead compartments were already packed. I asked the flight attendant to help me and she said, I can find a place for my bag further down the aisle. This is a complete inconvenience, as I would have to walk and hold off the de-planing while I find my bag. I have always met friendly flight attendants to assist me as I am boarding, until this one! she was so rude and not willing to help at all!"

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "The crew was amazingly helpful!"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti negativi: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."

Punti positivi: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."

Punti negativi: "Ottimo"

Punti positivi: "Nothing more than expected."
Punti negativi: "Food could be improved."

Punti positivi: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Punti negativi: "The plane was small so not a lot of space and didn't offer food other than one beverage"

Punti negativi: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"

Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"

Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."

Punti positivi: "The crew had the most amazing attitude. Very friendly. It really makes a big difference. Seemed like the positive attitude was contagious. Thanks to them."
Punti negativi: "The seats were entirely too close. Not enough legroom. Legroom was easily two inches less than typical. I am 6'4" and I could not get my knees to go behind the seat in front of me. I had one knee in the aisle and the other between the two seats in front of me. I know I'm taller than average, but I don't think I'm asking too much. Just want to be able to sit normally."

Punti positivi: "the flight was on time and the staff very helpful"

"Not having 2hr delays would be great"

Punti positivi: "Food"
Punti negativi: "There was loud, annoying static over the intercom off and on."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "Nice crew short flight."
Punti negativi: "Not much flight was too short to say"

Punti negativi: "Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Punti negativi: "Great"

Punti positivi: "Crew very friendly"
Punti negativi: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."

Punti positivi: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Punti negativi: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."

Punti positivi: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Punti negativi: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Staff was helpful and kind. Entertainment had variety."
Punti negativi: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."

Punti positivi: "The crew was o.k."

Punti positivi: "The crew should treat better passengers but overall is been good"
Punti negativi: "Overall is been good"

Punti negativi: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "entertainment was good"
Punti negativi: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"

Punti positivi: "Smooth quiet flight."
Punti negativi: "Mac and cheese isn’t what I was expecting for vegetarian."

Punti negativi: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."

Punti positivi: "Service was excellent, food was good, everyone was friendly and nice."
Punti negativi: "Everything was OK."

Punti negativi: "Voli in ritardo"

Punti positivi: "Quick flight. O ly 2 people per row. Bags did not get lost"
Punti negativi: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Punti negativi: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."

Punti positivi: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Punti negativi: "the food was a bit bland. Selection of movies very limited"

Punti negativi: "Flight was delayed more than 1 hour 30 minutes"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Nothing"
Punti negativi: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"

Punti negativi: "Troppo freddo"

Punti negativi: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Nothing"
Punti negativi: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."

Punti positivi: "flight was on time"
Punti negativi: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."

Punti positivi: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Impressive service... amazing crew, very friendly and professional"

Punti positivi: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Punti negativi: "Move the drapes a few more inches back."

Punti positivi: "The crew was pleasant"
Punti negativi: "Baggage checkin & flight boarding was slow & disorganized."

Punti positivi: "Crew was helpful and food was very good"
Punti negativi: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Punti positivi: "The seat was a little uncomfortable but the crew were amazing."

Punti negativi: "Troppo ritardo"

Punti positivi: "The space at my feet with the chair in front was a bit akward."
Punti negativi: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Cabin facilities"
Punti negativi: "They didn’t bring one of my bags"

Punti negativi: "We had 4 hour delay causing a stop over at 3am. So yeah"

Punti positivi: "It was all fine"
Punti negativi: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Punti positivi: "KLM staff is great"

Punti negativi: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Punti positivi: "Amazing crew"

Punti negativi: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Punti negativi: "Inflight was better than I expected. But needs upgrading air crafts."

Punti negativi: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Punti negativi: "lost baggage"

Punti positivi: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Punti negativi: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Punti negativi: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Punti positivi: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Punti negativi: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Punti positivi: "The constant smile conferred by flight attendants through the entire flight."
Punti negativi: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Punti positivi: "Nice crew pilot food and beverage"
Punti negativi: "No wifi"

Punti positivi: "Very pleasant, professional crew"
Punti negativi: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Punti positivi: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Arrived Early!"
Punti negativi: "Left Late :-)"

Punti negativi: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Punti negativi: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Punti positivi: "Food was good and crew members were very nice"
Punti negativi: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Punti positivi: "Absolutely nothing!"
Punti negativi: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Punti positivi: "The food service was good and the flight attendants were friendly."
Punti negativi: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Punti positivi: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Punti positivi: "Got to Amsterdam on time and everything was great including the staff"

Punti positivi: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Punti negativi: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Wider seat than most business class"
Punti negativi: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Arriving more or less on time"
Punti negativi: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Punti positivi: "Timing & efficiency. Good food though only a sandwich."
Punti negativi: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Punti positivi: "Everything - Checkin, crew, food, entertainment"
Punti negativi: "Nothing"

Punti positivi: "Nothing"
Punti negativi: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Punti negativi: "Long stop over at Schiphol. Too Long!!!!"

Punti positivi: "The staff was fast and curteous."
Punti negativi: "There is not anything to complain about besides the usual discomfort of travel."

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti positivi: "Crew was friendly and everything was perfectly on time!"

Punti negativi: "Cibo"

Punti positivi: "Crew good, food okish."
Punti negativi: "Entertainment system below average. Disembarkment was poorly handled and resulted in big delays."

Punti positivi: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Punti negativi: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."

Punti positivi: "Our flight attendant was awesome. Very friendly and attentive."
Punti negativi: "The cabin temperature was cold and the flight was delayed by over an hour."

Punti negativi: "On time."

Punti positivi: "The crew, the food and the smooth journey."

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti positivi: "Tutto bene"

Punti positivi: "The crew was good"
Punti negativi: "The seats"

Punti positivi: "Plane changed to an A380"
Punti negativi: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"

Punti negativi: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti positivi: "Crew at airports are super nice and the ride was smooth."

Punti negativi: "Tempo di off-boarding"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti negativi: "The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane."

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti positivi: "There was a guy snoring before we even took off in the air and the cabin crew told him it waa disturbing some passengers and I was so grateful for that!"
Punti negativi: "I missed the food trolly when I went to the loo because the journey only took an hour!"

Punti positivi: "Nice folks"
Punti negativi: "Problem with recording my frequent flyer number (as usual but that is probably BA's fault)"

Punti positivi: "Good flight, no complaints"

Punti positivi: "Great service Yummy meals Free movies to watch Comfortable seats with pillow and blanket"
Punti negativi: "The person in front of my husband pushed his seat all the way back which made my husband's seat area feel really cramped and difficult to get out of the row."

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti negativi: "One should not have to pay for a drink on that flight. it is too long. If it were less than an hour, I would understand."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "Nothing"
Punti negativi: "They cancelled my flight rebooking us a day later causing me over $1000 in an extra night of hotel in London, forfeited hotel night in Italy, forfeited prepaid tour as well as extra hotel night for friends meeting us."

Punti positivi: "Good service"

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"

Punti negativi: "No breakfast on out bound leg"

Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"

Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"

Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."

Punti positivi: "Nice crew, short flight, comfortable seats."
Punti negativi: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."

Punti positivi: "Very comfortable aircraft (I got a seat in the middle of two other people in economy class, but the seat was so comftorable I could sleep easily througout the whole flight) and very good service. Good wine selection. Not many movies, but good ones."
Punti negativi: "Food quality can be improved, although I had worse. I had to pay 70€ for 5 kg excess weight of my lagguage, usually other companies do not make me pay anything. Some delay in the boarding process."

Punti positivi: "Quite fast boarding process."
Punti negativi: "Had to pay 70€ for 5kg excess weight of my lagguage. I understand the aircraft is small, but my final destination was New York, and usually companies such as delta or emirates don't make me pay anything. No online entertainment, no food served, not even a bottle of water."

Punti positivi: "Nothing."
Punti negativi: "Everything. Overpriced"

Punti negativi: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"