As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.
Punti positivi: "Crew was amazing. Very attentive and welcoming."
Punti positivi: "We landed safely"
Punti negativi: "Out of everyone’s control Mother Nature"
Punti positivi: "The crew was nice."
Punti negativi: "N/A"
Punti positivi: "The snacks and water were great. Smooth flight."
Punti negativi: "Nothing."
Punti positivi: "Had seat open next to me"
Punti negativi: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Punti positivi: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Punti positivi: "Flight was short and pilot got me there safely. Kept passengers informed about delays."
Punti negativi: "Absolutely claustrophobic cabin with uncomfortable seats and no leg room. I paid for first class and ended up in the back of the plane. No drink service. Flight to MSP was far superior"
Punti positivi: "Crew was amazing"
Punti negativi: "Food could have been better, seat was uncomfortable."
Punti positivi: "The crew was okay. Could be better"
Punti negativi: "Variety of snacks and drinks"
Punti positivi: "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"
Punti positivi: "Crew was great."
Punti negativi: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Punti positivi: "Boarded on time."
Punti negativi: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Punti negativi: "Plane very late. Boarding was chaos"
Punti positivi: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Punti negativi: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Punti negativi: "Being on time"
Punti negativi: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Punti negativi: "Felt hot in the plane."
Punti positivi: "The movies offered were decent"
Punti negativi: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Punti positivi: "The flight"
Punti negativi: "The flight"
Punti positivi: "very fast boarding , attentive , and easy to figure out"
Punti negativi: "seats cushions"
Punti positivi: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Punti negativi: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Punti positivi: "No problems occured"
Punti negativi: "Takes so long to board"
Punti positivi: "Friendly greeting and goodbye.goog entertainment."
Punti negativi: "Too hot, attendant did not know plane."
Punti negativi: "My departure from NY flight tv was not working"
Punti positivi: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Punti negativi: "The limited space in our seats"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "On time"
Punti negativi: "No food, comfort, space, entertainment"
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "Good service and on time."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti positivi: "It got me there in one piece. USB ports, entertainment system a good distraction."
Punti negativi: "Terrible food, aisles too tight, seats not very comfortable. 777’s are very noisy. Visas on arrival a ridiculous disaster- 100’s of people standing in lines for over an hour while 3 people slowly stamp your passport. Know that is not the airline’s fault!"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "Crew"
Punti negativi: "Got in over an hour late. 140am"
Punti positivi: "Delta personnel were very pleasant/friendly"
Punti positivi: "Good service, more leg room than American Airlines."
Punti negativi: "Everything was good."
Punti positivi: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Punti negativi: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "The staff is very friendly. Most pleasant airline I've flown with."
Punti negativi: "Again a HUGE delay in my flight that would have caused me to miss my connection. This is the 3rd straight Delta trip in 3 months where this has happened and you can't speak with a person on the phone without waiting 2 hours. POOR customer service."
Punti positivi: "Flight was on time"
Punti negativi: "Seats too closely packed little leg room"
Punti positivi: "Se had a Nice menu on board"
Punti negativi: "No food to sell on board"
Punti positivi: "very punctual and nice aircraft"
Punti negativi: "timming of the flight"
Punti positivi: "Nice crew. Clean cabin."
Punti negativi: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The crew was great with kids. Very friendly and helpful."
Punti negativi: "Multiple technical issues on each leg of the flight for both airlines. Took 1.5 hours to deboard the aircraft on final leg of journey"
Punti positivi: "Entertainmet"
Punti negativi: "Food and rounds for drinks"
Punti positivi: "Convenient seats in A-380"
Punti negativi: "Drinks were good, but food was bad"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"
Punti positivi: "fast boarding"
Punti positivi: "The crew was really nice."
Punti negativi: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Punti positivi: "The crew should treat better passengers but overall is been good"
Punti negativi: "Overall is been good"
Punti positivi: "Crews was excellent, always refilling water which I can appreciate so much. Keep it up! Loved the United pilot at John Wayne who came out just to say hi, let us know we were in good hands."
Punti negativi: "Had to wait in tarmac forever from Frankfurt to Florence"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Very amazing"
Punti negativi: "N/a"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Punti negativi: "Voli in ritardo"
Punti positivi: "Quick flight. O ly 2 people per row. Bags did not get lost"
Punti negativi: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "The crew was friendly, offered plenty of food and drink. Very enjoyable flight."
Punti positivi: "All"
Punti negativi: "Nothing"
Punti negativi: "Flight was delayed more than 1 hour 30 minutes"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Troppo freddo"
Punti negativi: "I didn’t like selection on movies"
Punti positivi: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Punti negativi: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Nothing"
Punti negativi: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."
Punti positivi: "flight was on time"
Punti negativi: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."
Punti positivi: "Same as above."
Punti positivi: "Excellent boarding experience. Very good food, overall a very comfortable journey."
Punti negativi: "Nothing."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "The staff was courteous,friendly and helpful. The Plane was on time. There was no short supply of liquids. The Crew made every effort to make our flight pleasant as possible. The in seat computer system worked very well, easy to use with good choices for entertainment. The staff apologized for the hot conditions during boarding."
Punti negativi: "The PA system at the gate was not clear. The plane was almost unbearably hot during boarding. Our first snack on an 11 hour flight was stale pretzels and lukewarm orange juice, but this may have been from my choice of products. The food did get better as my expectations were not that high after the first round. The headphones were mono not stereo."
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti negativi: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Punti positivi: "Excellent overall."
They let us board without checking our documents. We thought we had everything but then when we got to the stockholm airport, the immigration office wouldn't let us pass and we've been stuck here, unable to leave, we've missed our connection as well. The document that was invalid was our US vaccine certificate (Moderna, double vaccinated by May 2021). The Swedish government doesn't see it as valid. So SAS should have stopped us from boarding the flight when they checked our vaccine card at the New York airport. Horrible experience.
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
Punti negativi: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Punti positivi: "Nothing."
Punti negativi: "Please see statement from SFO-> CPH flight."
Punti positivi: "The flights and food were good. no problems there."
Punti negativi: "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."
Punti positivi: "Check in was so easy."
Punti positivi: "the diverse amount of films"
Punti negativi: "the food could have been better."
Punti negativi: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti positivi: "Yea"
Punti negativi: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"
Punti negativi: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."
Punti negativi: "Could not have been better"
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti negativi: "We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier."
Punti positivi: "Great crew"
Punti negativi: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"
Punti positivi: "On time"
Punti negativi: "Nothing"
Punti positivi: "Guess what, we took off and arrived on time!"
Punti negativi: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Punti positivi: "Everyone I interacted with from SAS was very nice and very polite. Smooth, short flight. Bags came down pretty quickly. The coffee on the plane was better than in my hotel in Edinborough!"
Punti negativi: "I didn't realize that even though I am an international traveler, I had to pay for baggage for this short flight. And since I didn't realize it, I didn't purchase it online, which doubled the price at the airport :-( also, and this is not the fault of the airline, the security line is ridiculously slow because at least 50% of the passengers get shunted to a single line because the screener saw something odd."
Punti positivi: "On time good food excellent entertainment clean plane good crew"
Punti positivi: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Punti negativi: "More selection of food, more variety of sandwiches and bread used."
Punti positivi: "Seats were comfortable. Nice crew very friendly and attentive"
Punti negativi: "No in flight entertainment, but nice overall flight. Would do it again"
Punti positivi: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."
Punti positivi: "Efficient processing of passengers onto aircraft."
Punti positivi: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Punti negativi: "There was no snack served."
Punti negativi: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Punti negativi: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Punti positivi: "N/A"
Punti negativi: "No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment."
Punti positivi: "The flight was comfortable and the onboard crew were very nice."
Punti negativi: "Since the flight was delayed taking off, the layover in Stockholm was very short. The airline did nothing to rush those of us through or contact our connecting SAS flights, and a few of us missed our connections by just a few minutes because of it. SAS did provide alternate tickets for me, but I arrived at my destination several hours late and the whole situation could have been avoided pretty easily."
Punti positivi: "Just everything. On time, good service, relaxing flight. What else...?"
Punti positivi: "The food was excellent and the flight was smooth."
Punti negativi: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti positivi: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Punti negativi: "Boarding very slow. Staff a bit inattentive"
Punti positivi: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."
Punti positivi: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Punti positivi: "I was able to sleep most of the flight."
Punti negativi: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Punti positivi: "Smooth flight, friendly crew, food was excellent."
Punti negativi: "Seats very cramped"
Punti negativi: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Punti positivi: "Modern plane, great entertainment system"
Punti negativi: "Paying for booze, vegetarian breakfast is awful."
Punti positivi: "The food was not too bad and the menu options were alright. I love using the complimentary ear buds."
Punti negativi: "Could use some improvements on comfort and efficiency"
Punti positivi: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Punti negativi: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Punti positivi: "It was a shorter ride with few frills but we arrived safely. The two young employees who rendered wheelchair assistance were very gracious and attentive to every detail."
Punti negativi: "The noise factor was very high."
Punti negativi: "I was charged 500 DKK (about $80) to check a single suitcase. I was assuming an allowance of one bag on an international flight - I guess I should have read the fine print. What was most annoying though is the fact that the bag didn't even make it to destination (on a direct flight, this is hard to accept)."
Punti positivi: "The overall experience was good. The fights in there selves were cool."
Punti negativi: "When I got to Oslo to connect to my other flight I had to do security again and the boarding was already starting. So I had to run like hell and got there on the nik of time."
Punti positivi: "Everyone was friendly and helpful."
Punti negativi: "Would have liked more options for Movies."
Punti negativi: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Punti negativi: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Punti positivi: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Punti negativi: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"
Punti negativi: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"
Punti negativi: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Punti negativi: "Short and sweet"
Punti positivi: "Nothing"
Punti negativi: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Punti positivi: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Punti negativi: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Punti positivi: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Punti negativi: "For me this part is not applicable"
Punti positivi: "Not much, seats are super uncomfortable"
Punti negativi: "Better code sharing with KLM"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti negativi: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Entire trip was easy and comfortable."
Punti positivi: "Perfetto."
Punti negativi: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Punti positivi: "Crew was amazing. Service and food was good."
Punti negativi: "Random TSA check was not needed at the end when boarding."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti positivi: "The crew"
Punti negativi: "Seats! They were too small!"
Punti negativi: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Punti positivi: "srfghj"
Punti negativi: "fghjkl"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Punti positivi: "The crew were polite and friendly"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Punti negativi: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Punti positivi: "Timely and smooth teansit."
Punti negativi: "Food has a way to go to be appetising."
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Punti negativi: "Nothing"
Punti positivi: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Punti negativi: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Punti positivi: "Great service, decent food"
Punti negativi: "There was no WiFi on the plane"
Punti negativi: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Punti positivi: "Onboard crew was friendly. Dinner was good"
Punti negativi: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Punti positivi: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Punti negativi: "Nothing."
Punti negativi: "Leg space."
Punti negativi: "Plane left more than 40 minutes late with no explanation or apology."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Nothing"
Punti negativi: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Punti positivi: "I liked the food, the crew, the service"
Punti negativi: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti positivi: "The plane arrived in New York smoothly"
Punti negativi: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Punti positivi: "Fine for a 45-50 minute regional flight."
Punti negativi: "Wouldn’t be great for long-haul flights."
Punti positivi: "The noise-canceling headset is good."
Punti negativi: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Punti negativi: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Punti negativi: "no complaints"
Punti positivi: "Staff was nice"
Punti negativi: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Punti positivi: "Staff was nice"
Punti negativi: "MD planes are old and not very comfortable."
Punti positivi: "Good service at gate and on board"
Punti positivi: "It es a good flight back"
Punti negativi: "Items missing on duty free purchases"
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
I was never even on the flight because British Airways does not even operate out of Nairobi anymore. Why did they allow me to purchase a ticket to fly out of Nairobi when they do not even exist there anymore. I had to purchase an additional ticket with another airline just to arrive home. Terrible!
Punti positivi: "Very old aircraft. Looked extremely run down and many things were broken."
Punti negativi: "The airplane was really old."
Punti negativi: "Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier."
Punti negativi: "Flight left late from London."
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti positivi: "Tutto bene"
Punti positivi: "That the flight was on time."
Punti negativi: "not applicable."
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti negativi: "No food, no tv... nothing."
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti negativi: "Tempo di off-boarding"
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti positivi: "Excellence view of London performered by the pilot. Very please with that."
Punti negativi: "All good except for the seat, let my neck with a bit of pain."
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti positivi: "On time departure and arrival"
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti positivi: "Very professional, respectful and efficient people. I am impressed by their kindness, always smiling while talking to the passengers."
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti positivi: "When we finally took off."
Punti negativi: "Flight was delayed >3.5 hours because of an "electrical problem affecting in-flight entertainment system and 1st and Business Class seats. After powering down the aircraft c. 3 times at 11:15pm CT the electrical system miraculously worked as normal."
Punti positivi: "Enough said"
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "Plane was very old. Seat rock hard. When I pulled the foot rest down the fabric was coming off to reveal years worth of food crumbs. Disgusting. TV screen was tiny. Seemed sort of staff, took them ages to bring food around, toilet was unclean with no toilet roll towards the end of flight."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti positivi: "Friendly FA, good entertainment options."
Punti negativi: "The seat density BA has put on the 787 is ridiculous for a long haul flight. Impossible for a grown adult to get comfortable with the narrow seat pitch on this aircraft."
Punti positivi: "Crew was extremely nice"
Punti negativi: "Felt packed in like a tin of sardines. Extremely uncomfortable flight."
Punti positivi: "Nice variety of movies to watch on personal screen. Friendly crew."
Punti negativi: "Food too spicy and not British enough. Button on chair broken so unable to recline even a little on long flight. Luggage not transferred to final destination...stayed in London"
Punti positivi: "The space on the flight"
Punti positivi: "Quick flight"
Punti negativi: "Boarding ticketing had rude personnel"
Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."
Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"
Punti positivi: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Punti negativi: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."
Punti positivi: "The flight staff was great. We had lots of food and yummy snacks. I loved being served tea not once but twice! They took good care of us on a long boring flight."
Punti negativi: "Not enough movies to choose from. I couldn't find any that I liked except kids shows... a couple chic flicks would have been nice in the mix."
Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."
Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"
Punti positivi: "Plane comfortable, crew helpful and competent, food fine."
Punti negativi: "No Club World lounge in Ft Lauderdale despite BA's advice to arrive three hours early for intl flights. Shocking waiting area - crowded, noisy, shabby."
Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"
Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"
Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."
Punti negativi: "I had to watch movies with barely an audible and only one side of my headphones worked. It wasn't the headphones but rather the sound in the arm where the headphones plug in. Made a 10 hour flight even longer."
Punti positivi: "The plane was new. The crew was awesome and the flight short."