We had to wait 1h to register the luggage, then the flight was delayed and arrived 1h15 later than expected
I paid extra money at the Barcelona airport to register and get my boarding pass ! I’ve already register 2 days before but didn’t get my boarding pass by email ! Unacceptable
Use less plastic. Use biofuels. Use solar panels and electric vehicles.
La segnalazione del ritardo in tempo !!!
We had pay 50 euros taxe bagage to aéroport and we have already pay with kayak option bagage cabine It is not normal Bad service of kayak
Premesso che abbiamo il covid da 2 anni … inutile urlare al check in (tenere le distanze) se poi dentro l’areo non ci sono posti a separarci (così come in aeroporto due no ed uno si) nell’aereo. Il personale scorbutico e non ha fatto rispettare le più normali norme. Se fosse
Il volo è andato bene, peccato per il ritardo di quasi un’ora
Punti positivi: "Crew was great"
Punti negativi: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Punti positivi: "Quick flight, arrived early! That part was great!"
Punti negativi: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Punti negativi: "Dovrebbero misurare la temperatura a chi sale in aereo in periodo di COVID"
Punti positivi: "That finally we arrived. 6 hours delay."
Punti negativi: "Everything. Poor management from Volotea and very poor services from SACBO."
Punti positivi: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Punti negativi: "Going anywhere but Catania"
Punti negativi: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Punti negativi: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Punti negativi: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Punti positivi: "L’agenzia per le emergenze, FAS airport service, a cui si sono rivolti è stata eccezionale. Lidia Suardi è SUPER!!"
Punti negativi: "Tutto può essere migliorato: il volo è stato rimandato 3 volte e poi cancellato. Le spiegazioni insufficienti. Prima, l’unica alternativa proposta è stata il pullman. Quando, alle 22, solo pochi erano rimasti, ci hanno riprogrammati al giorno dopo pagando transfer e albergo, ma io avevo già pagato"
Punti negativi: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Punti positivi: "Puntualità e rapidità"
Punti positivi: "Organization in boarding the plane"
Punti negativi: "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Punti positivi: "It was a quick flight."
Punti negativi: "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."
Punti negativi: "Will never fly them again"
Punti negativi: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Punti positivi: "We got there"
Punti negativi: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Punti positivi: "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."
Punti positivi: "A flight es eventually arranged"
Punti negativi: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Punti positivi: "Accepted phone scans of our boarding passes. Decent price Nice crew Left a little late but still managed to arrive 15 minutes early on a one hour flight."
Punti negativi: "I only gave one star for food but I didn't buy any food so I would rather have a "not applicable" category."
Punti positivi: "Tutto mia piaciuto"
Punti negativi: "Tutto ok"
Punti positivi: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Punti negativi: "No food or entertainment"
Punti negativi: "L'attitudine del personale, corretta ma triste e impersonale. Solo pronti a vendere e non dare servizi"
Punti negativi: "Volo in ritardo di oltre 4 ore. Poiché già in passato, in situazioni analoghe, il volo è stato poi cancellato all'ultimo minuto, ho deciso di fittare un auto e di muovermi con questo altro mezzo"
Punti negativi: "2 ore di ritardo e nessuna informazione"
Punti negativi: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Punti positivi: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Punti positivi: "Piloti e personale cordiali. Essere sempre stato contattato tramite email per le variazioni sul volo. Perciò servizio ben organizzato"
Punti negativi: "L'attesa, sempre in ritardo, per questo viaggio e chi si trova nei ultimi posti, rumorosità del volo causa mottori"
Punti negativi: "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."
Punti negativi: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Punti positivi: "Good short flight"
Punti negativi: "Short flight, no food or entertainment"
Punti positivi: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Punti positivi: "Nothing"
Punti negativi: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"
Punti positivi: "Nothing"
Punti negativi: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Punti negativi: "Everything"
Punti positivi: "Crew was very nice and professional."
Punti negativi: "Seating is a bit tight. But ours was a short flight."
Punti negativi: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Punti negativi: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Punti positivi: "Everything in the plane felt new, crew was friendly, efficient."
Punti negativi: "Mi è stato fatto pagare due volte il check-in in aereoporto, sia all'atto della prenotazione che in aereoporto."
Punti negativi: "Pagare il posto al momento del checkin"
Punti positivi: "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"
Punti negativi: "Assolutamente troppo freddo in cabina... c'era pure il fumo bianco che usciva dai condizionatori da tanto freddo faceva!!! In poco più di un'ora mi sono preso una sinusite durante il volo d'andata! Per di più il carrello delle bibite è passato dal retro dell'aereo verso il davanti per cui la maggior parte delle persone ha pensato che tornasse indietro per poter prendere un bicchiere d'acqua e invece niente. Una volta arrivati a prua dell'aereo hanno messo via il carrello."
Quando i viaggi sono operati da due diverse compagnie all'andata e al ritorno, e' opportuno essere molto piu' chiari al momento della prenotazione sulle condizioni e i costi applicati al bagaglio (in particolare con Easyjet che e' molto pignola su questo)
Punti negativi: "Puntualità"
Punti negativi: "Volo in ritardo, gente ammassata al gate, informazioni all'ultimo momento"
Punti positivi: "On time, clean on the plane."
Punti negativi: "Air line was fine but there was a big queue for security for everyone at the airport, was slow going through there, probably took at least half an hour. Only got to gate just before closing as did other passengers on the flight. A member of staff near the gate was impatiently telling people to hurry up but we could n't help being delayed at the security check."
Punti negativi: "Baggage reclaim very slow"
Punti positivi: "The flight was short"
Punti negativi: "My seat was sagging in from use. And some men were standing in the aisle, talking loudly and laughing while I was trying to nap. The staff did nothing about it."
Punti negativi: "Ritardo"
Punti positivi: "The check in was very good and there were people about to ask if you needed help"
Punti positivi: "The crew were welcoming and friendly and once we were able to board it was all very efficient. The pilot then kept us informed about delays and progress at all times."
Punti negativi: "Mykonos Airport is chaotic, our plane was delayed but there was no communication and the information boards were not updated. There are no Easyjet staff members anywhere so you are just left to get on with it. The plane was a small so this meant little leg room - just about okay as a short flight."
Punti negativi: "1 hr delay. It should be more punctual"
Punti positivi: "Nothing"
Punti negativi: "They scam you on luggage. We purchased hold luggage prior, were told not to check it in, then forced to pay for it at the gate which was 60 euros per bag. Not sure if we’ll get a refund. But it was a really bad experience. One employee was kind, the others treated us very poorly."
Punti positivi: "Cordiale il personale. Pessimo il comfort aereo"
Punti positivi: "On time departure, professional crew and comfortable seat for flight duration."
Punti negativi: "30 min delay on arrival due to stand occupied by another easyJet aircraft."
Punti negativi: "The plane was very hot from the previous flight, and it didn’t seem like the AC was doing much."
Punti positivi: "Four hours of delay."
Punti positivi: "I like that we left on time!"
Punti negativi: "Efficient, friendly at every step and on time."
Punti negativi: "Very slow baggage reclaim at Bristol Airport"
Punti positivi: "Rispetto e cordialità"
Punti negativi: "Poche cose"
Punti positivi: "La fila a Nizza era chilometrica ed ho rischiato di perdere il volo"
Punti negativi: "Più personale alla registrazione"
Punti negativi: "Imbarco e sbarco sotto la pioggia. Ritardo in partenza e all'arrivo."
Punti negativi: "Boarding at gate 43 at Berlin was very bad. Encouraged to go to gate very early. The gate area wasn’t pleasant. Once checked in through the gate we had to stand in a cramped fenced off area for more than 30 mins Seating on aeroplane cramped Everything else was good."
Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"
Punti positivi: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Punti negativi: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Punti positivi: "Precisione, ordine, comodità."
Punti negativi: "Molto tempo in piedi nel corridoio dopo il gate ad aspettare. Potevamo restare seduti comodamente ma per il resto viaggio buono."
Punti negativi: "Volo in ritardo"
Punti positivi: "On time and boarding witoutvchas"
Punti negativi: "Nothing"
Punti negativi: "Ritardo pari al viaggio"
Punti positivi: "Slick boarding. Smooth landing."
Punti negativi: "Hard seat."
Punti positivi: "Flight attendants were very nice as were the pilots"
Punti negativi: "There was no gate listed until 15 minutes before boarding time. The staff at the airport was very rude. There is no sort of process or order once boarding time comes around."
Punti positivi: "On time flight Efficient"
Punti negativi: "Computer system broke down Seats do not recline at all"
Punti positivi: "Niente"
Punti negativi: "Ho dovuto imbarcare il bagaglio e penso non ci sia cosa più sgradevole se fai scali!!! Orrendo che esistano ancora questi limiti!!!"
Punti positivi: "Partenza in pesante ritardo"
Punti positivi: "The flight was almost on time."
Punti negativi: "We did not like having to pay an extra 16 euros per person for carry on. Other planes allow a carry-on and a personal item. Did not appreciate this last minute extra charge. This should all have been explained when we purchased our tickets. I probably would not fly on EasyJet again for this reason."
Punti positivi: "Nothing, I won't use that airline never again if posible"
Punti negativi: "Customer service /experience was awful"
Punti positivi: "Nice enjoyable flight"
Punti negativi: "Cheap fare"
Punti positivi: "Atterraggio e decollo perfetti"
Punti negativi: "Mi hanno obbligato ad imbarcare anche il bagaglio a mano nonostante fossi tra i primi 70 passeggeri e con il check in fatto on line. Non mi piace!"
Punti positivi: "Good price and a very comfortable journey."
Punti negativi: "All was good."
Punti positivi: "In flight crew were great."
Punti negativi: "Seems like the consensus. Nice in flight crew, very rude check in crew. One worker at check in went out of her way to make me pay for a bag that the other lady said would be fine. I agreed to pay and she still tried to shame me. Kind of sad if that is where she finds enjoyment."
Punti positivi: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Punti negativi: "Volo cambiato"
Punti negativi: "posti troppo strtti"
Punti negativi: "Personale maleducato ed impreparato. Pessima gestione imbarco con lunga attesa perché incapaci di gestire anteriore e posteriore."
Punti positivi: "La priorità per le famiglie con bambini piccoli meno di due anni"
Punti negativi: "Sono stati smarriti i bagagli durante il volo di ritorno."
Punti negativi: "Flight delayed - departure hall like a barn - stands 30 min before boarding"
Punti positivi: "Efficacite, simplicite"
Punti negativi: "Retard de depart et arrive, d'a peu pres 1 heure"
Punti positivi: "Nothing"
Punti negativi: "Don’t be even one minute late for the 40 minute pre-flight deadline or you will not get on the plane. All personnel are trained to say no! They canceled all but one flight that was 12 hours later so we had to go to another airport. They charged us over $120 per ticket to change."