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Punti positivi: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.

Punti negativi: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.

Punti positivi: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.

Punti negativi: Doesn't

Punti positivi: Crew was very engaging and service was good.

Punti negativi: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Punti negativi: Boarding was very slow.

Punti positivi: Excellent service

Punti positivi: Crew very professional

Punti negativi: Boarding was a little confusing

Punti positivi: Good crew, as usual with Air France.

Punti negativi: Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes

Punti positivi: Crew was wonderful and welcoming!

Punti positivi: I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional.

Punti negativi: My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible.

Punti positivi: Very friendly, helpful and communicative crew.

Punti negativi: Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular.

Punti negativi: The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches.

Punti positivi: Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage.

Punti positivi: My flight with Qantas was late and I missed the flight, they refused to move me to a later flight even though I had a paid ticket!

Punti negativi: The plane delayed by 30 minutes, I was rushed past security to wrong plane in Orlando, making me miss my flight, cue multiple times as the airlines "British Airways" and "American Airlines" bickered about who's fault it was. I'm still sat in Orlando waiting for my flight after losing my hotel in LA

Punti positivi: The crew was mediocre, nothing special. I asked for a extra pillow and was denied. Seats were cramped, I expected more from British Airways but comparing them to China Eastern, I found China Eastern more memorable.

Punti negativi: I expected more from British Airlines, maybe my expectations and reality didn’t chive?

Punti positivi: Got from one place to another

Punti negativi: Seats are terrible, no entertainment, and high expenses even for soda! Since when is BA in a race to the bottom with all of the other terrible airlines?!

Punti negativi: Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr

Punti negativi: There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown

Punti positivi: Nothing! We’re still in Baltimore

Punti negativi: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.

Punti positivi: There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX

Punti negativi: Be like Swiss or Lufthansa. Charge less and give free water and snacks

Punti positivi: Niente

Punti negativi: Tutto

Punti negativi: The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle

Punti negativi: Efficienza banchi accettazione bagaglio

Punti positivi: Seamless boarding, departed and arrived on time.

Punti negativi: Very surly and unhappy looking crew

Punti positivi: The schedule and timing

Punti negativi: The airport, some of the crew, the aircraft seats, the entertainment system

Punti negativi: See above.

Punti negativi: Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio

Punti positivi: Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage.

Punti negativi: Flight got delayed 30 minutes

Punti positivi: Entertainment was amazing

Punti negativi: Seats a bit hard

Punti negativi: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Punti positivi: Friendly crew

Punti negativi: KLM lost one piece of my luggage

Punti positivi: Seat was comfy and spacious for economy class

Punti negativi: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.

Punti negativi: Head support for 6 feet plus people on seats would be good

Punti negativi: Late departure. Rush to connect.

Punti positivi: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can

Punti negativi: the headrest is hard. Apart from that- all was fine

Punti negativi: Cibo

Punti positivi: Deni, our flight attendant, was most attentive, giving Robert, who is legally blind, assistance with safety features if needed, one on one as we were seated.

Punti negativi: The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down.

Punti positivi: Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage.

Punti negativi: Better choice of food such as prepacked salads etc not just sandwiches

Punti negativi: Constantly late! Unreliable and missed my connecting flight, AGAIN!!!

Punti negativi: The plane delayed by 30 minutes, I was rushed past security to wrong plane in Orlando, making me miss my flight, cue multiple times as the airlines "British Airways" and "American Airlines" bickered about who's fault it was. I'm still sat in Orlando waiting for my flight after losing my hotel in LA

Punti negativi: Constantly late! Unreliable and missed my connecting flight, AGAIN!!! 4 out of last 10 flights I have had lost luggage. No apology, it’s “just BA”.

Punti positivi: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Punti positivi: Food and service

Punti negativi: Working wifi would be good. Better A/C. More comfortable seats

Punti positivi: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Punti negativi: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Punti positivi: Crew was helpful and food was very good

Punti negativi: There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai

Punti negativi: The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches.

Punti negativi: Everything

Punti negativi: Space is too limited even for the a small built body.

Punti positivi: The airline and the flight were pretty good

Punti negativi: DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!

Punti positivi: The planes departed and landed on time.

Punti negativi: My bag remained in London during flight change.Have direct flights to avoid such cases.

Punti negativi: The food could have been a a bit better.

Punti positivi: Efficiency

Punti negativi: Poor service overall.

Punti positivi: Everything was perfect

Punti negativi: They take you headphones half an hour before landing

Punti positivi: Dreamliner is great. So we’re the crew

Punti negativi: Please serve water at the very least.

Punti negativi: Toilets were extremely dirty. Impossible to use

Punti positivi: not enough leg room. Tray too small.

Punti negativi: the above

Punti positivi: Service is awesome. Food is great.

Punti negativi: People with short connection are affected by the 15 to 25 minutes delay.

Punti negativi: Entertainment

Punti positivi: Very friendly crew and on time with no problems.

Punti negativi: 1. In Flight Entertainment 2. Controlled In Flight Temperature

Punti negativi: Delays is Boarding No food and beverages

Punti positivi: More space that on competitors.

Punti negativi: The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it.

Punti positivi: Seats were fairly comfortable with decent leg room.

Punti negativi: My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it.

Punti positivi: Crew was very pleasant and attentive.

Punti negativi: The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure.

Punti negativi: Perdieron las maletas

Punti negativi: Space is limited even for a small built person. Too crowded considering long the travel time

Punti negativi: Space is too limited even for the a small built body.

Punti positivi: Good timing, on time

Punti negativi: RUD Stop very disruptive to sleep. Especially with little kids. Connection flight at FRA was very hectic. Asked numerous airport personnel for help and extremely rude, including yelling at us unprovoked. Business lounge had no kids area and very clinical. BA business more warm.

Punti positivi: Great crew, comfortable seating with enough leg room.

Punti negativi: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Punti positivi: the drinks

Punti negativi: seat reservation. having to pay for luggage....

Punti negativi: Not being 1 hour late

Punti positivi: Good beverage service.

Punti negativi: Over an hour delayj for departure.

Punti positivi: Niente

Punti negativi: Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese

Punti positivi: I did not

Punti positivi: The crew was great.

Punti negativi: Seet could be more comfortable.

Punti positivi: Wonderful crew!

Punti negativi: It is impossible to get comfortable in those seats.