Flight was fine. No entertainment or reading material
Ho avuto problemi al check in. Avevo preso un extraseat e il sistema di Lufthansa diceva che non avevo pagato il biglietto. Fino all'ultimo minuto non sapevo se avrei potuto prendere il volo. Il personale estremamente scortese. Il nome della addetta è Noemi. In nessun momento mi è stato spiegato nulla.
Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
We paid Lufthansa for reserved seats months before this flight. Apparently this was not forwarded to ticketing as the clerk at check-in gave us seats at the very back of the plane next to restrooms and storage. Needless to say, we didn’t sleep at all on our overseas flight. We sincerely hope that our accommodations are better when we return to the US on October 11th.
We connected to this flight very late, in fact at departure time. We were last to board. The crew was very empathetic and welcoming. The plane was impeccable. We flew economy, so it was a bit cramped. We were served a snack that was more than expected these days. All in all a good experience.
I bagagli non sono arrivati
Steward curtesy.Choice of food was only (pasta w/little bit red sauce.
The flight was cancelled. I asked Kayak for a refund by email. No answer.
I was surprised that I had to pay for soda! In my mind a coke should be free.
Ottimo aereomobile e personale cordiale.
Perhaps boarding by groups would help a bit with the organization during boarding. There is a lack of space for overhead bags, and this caused some stress amongst the passengers.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Punti negativi: "Voli in ritardo"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti negativi: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Punti negativi: "Too high price tickey and had to buy luggage"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Nothing"
Punti negativi: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Punti positivi: "The cheese sandwich was good."
Punti negativi: "Flight left late. Airport employees weren't helpful. The plane was hot."
Punti positivi: "Business class for great price but I’m tall and not much extra legroom"
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti negativi: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Punti negativi: "Nothing,just the seats. Cleanliness was perfect"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Nice crew, good food."
Punti negativi: "Both bathroom were not working in business class area."
Punti positivi: "The crews were pretty great!"
Punti negativi: "The regulating of the temperature."
Punti negativi: "Information on arrival time was not correct"
Punti positivi: "Newer plane, crew was amazing, seats were adjustable"
Punti positivi: "Boarding was quick and flight was calm"
Punti negativi: "The coffe and breakfast."
Punti positivi: "Crew was nice and pleasant"
Punti negativi: "Flight very late"
Punti positivi: "Friendly crew"
Punti negativi: "Can’t think of anything"
Punti positivi: "Crew were great"
Punti negativi: "Refreshments"
Punti positivi: "Reasonable space in economy class seats"
Punti negativi: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Punti positivi: "The crew is really welcoming"
Punti negativi: "The seats are too narrow and a bit too hard"
Punti negativi: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Punti negativi: "Troppo ritardo"
Punti negativi: "There was no wifi on flight"
Punti positivi: "Good for both."
Punti negativi: "Bigger seats."
Punti negativi: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Punti positivi: "The crew"
Punti negativi: "Seat comfort"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Crew was nice and friendly"
Punti negativi: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Punti positivi: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Punti negativi: "Not having to walk outside in Edinbur4gh to board the flight."
Punti positivi: "Being fed was amazing and watching free TV was great!"
Punti negativi: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Punti positivi: "The crew was very nice"
Punti negativi: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Punti negativi: "The flight was cancelled and had to be rerouted on United Airlines."
Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Punti positivi: "Crew was good"
Punti negativi: "Food"
Punti negativi: "No reading light in my seat..."
Punti negativi: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Punti positivi: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Punti negativi: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Punti positivi: "Nice people and good service"
Punti negativi: "Not much"
Punti positivi: "Landing"
Punti negativi: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Punti positivi: "Crew where awesone and the choice of entertainment was fantastic"
Punti negativi: "Seats way to close together"
Punti positivi: "Efficient crew"
Punti negativi: "Long, slow line at check in. Not many new movies or tv shows"
Punti positivi: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Punti negativi: "Can't think of anything."
Punti negativi: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Punti positivi: "The leg room, was surprisingly roomy"
Punti negativi: "The food and that there was no entertainment."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Nice crew; clean plane; decent dinner"
Punti negativi: "No entertainment system; insufficient knee space"
Punti positivi: "Service, technology"
Punti negativi: "Could not print by boarding card and was not allowed to board in Amsterdam"
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti positivi: "Pleasant flight"
Punti positivi: "The staff was extremely pleasant. Food was good!"
Punti negativi: "Have no complaints"
I missed two connections because the flights were late. I was given a substitute itinerary that had more layovers in different cities, one of which was Oslo, which is quite possibly the worst airport I’ve ever experienced. I arrived to my destination 3 hours later than expected, which made my taxi ride to my hotel more expensive because of traffic. And then to top it all off, they misplaced my luggage. And as I watch it move through their system because of an AirTag placed in my suitcase, it’s quite clear that they are in no hurry to get it to my hotel.
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
Punti positivi: "I liked the service and the food"
Punti negativi: "The lack of movie choices"
Punti positivi: "Good service"
Punti negativi: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Punti negativi: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti positivi: "Crew was amazing. Seat was better then usual."
Punti negativi: "Don’t make us pay for our drinks."
Punti positivi: "The food was amazing"
Punti negativi: "The seats could have more space"
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti negativi: "Don't remember this flight"
Punti positivi: "Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?"
Punti negativi: "Mildly annoying advertisements for the in- flight shopping during the movies and overhead"
Punti positivi: "Love the service on Alaska. Crew were incredibly nice!"
Punti negativi: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Punti positivi: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Punti negativi: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Punti positivi: "The food was great and the staff were excellent."
Punti negativi: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Punti positivi: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Punti positivi: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Punti negativi: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Punti positivi: "On time, movies, service staff"
Punti positivi: "Staff efficient."
Punti negativi: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Punti positivi: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Punti negativi: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."
Punti negativi: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."
Punti positivi: "Food was good and so was the entertainment on board"
Punti negativi: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Punti positivi: "The entire experience was great. Smooth flight, good food and friendly crew."
Punti positivi: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Punti negativi: "No major complaints on this flight."
Punti positivi: "Flight crew was curtious"
Punti negativi: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."
Punti positivi: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Punti positivi: "Comfy seats. Good good service. Great video options."
Punti negativi: "SAS staff seems sort of cold and cranky."
Punti positivi: "The food was excellent and the flight was smooth."
Punti negativi: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Punti positivi: "Flights on time"
Punti negativi: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"
Punti positivi: "Real meals"
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti positivi: "The crew"
Punti negativi: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Punti positivi: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Punti positivi: "SAS is the best airlines !!"
Punti positivi: "Crew was efficient; cabin was clean."
Punti negativi: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Punti positivi: "Temperatures was good not very hot. Has a handicapped bathroom."
Punti negativi: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"
Punti positivi: "The crew was friendly."
Punti negativi: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Punti positivi: "On time and smooth travel."
Punti negativi: "No choice in dinner items."
Punti positivi: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Punti negativi: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Punti positivi: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Punti positivi: "Food and movies were great!"
Punti negativi: "Couldn't afford a seat with leg space."
Punti positivi: "as advertised - premium economy"
Punti negativi: "no complaint or concern"
Punti positivi: "The entertainment system is top notch. And the food was actually good. The crew was very friendly and helpful."
Punti negativi: "Couldn't use the WiFi without paying extra, even on an international flight. The seats are among the most uncomfortable I have ever flown in. There is so little room that it is virtually impossible to sleep, even on an 8-hour flight. The purser's English was atrocious, nearly incomprehensible, and he didn't seem to care whether anyone understood him or not."
Punti negativi: "I lost my luggage!!!"
Punti negativi: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."
Punti positivi: "Everything was great, food, blanket & pillow, movies, friendly service."
Punti negativi: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."
Punti positivi: "Crew was super sweet!"
Punti negativi: "Food"
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
Price is is slightly higher
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Punti positivi: "The crew was amazing and took measures to make the flight Covid safe"
Punti negativi: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Punti positivi: "I didn’t like anything"
Punti negativi: "The female FA gave me an attitude when I asked about moving to a window seat"
Punti positivi: "Nice crew."
Punti positivi: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Punti negativi: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Punti negativi: "These jerks delayed our flight because our plane was late in arriving. Fine. They give us zero information on what’s going on as we stand in line forever. Then they load us onto the jet and apologize for the delay. Then the jerks announced a new delay. This time a flight in Palermo had technical difficulties, so we would take on their passengers. After another hour sitting in this tin can and our own flight passengers now missing there connections due to this double delay the pilot announced he has no clue what’s going on. He hasn’t heard from the company!!! The passengers were mad! Another time elapsed. Captain says we can’t wait. Let’s go. Now half of us missed our connections!! Air Malta I have a message to you. Clean up your unprofessional act. I get it that a flight had delays but then you did the same thing to us!! I’m pissed at your holier than thou attitude. You were 100% unprofessional."
Punti positivi: "Flight was perfect and on time. Seating comfortable."
Punti negativi: "No free snacks but available upon payment. But not cheap."
Punti positivi: "All was good"
Punti positivi: "Prompt boarding"
Punti negativi: "No complementary drink or snack"
Punti positivi: "Bad seats, too small"
Punti negativi: "3 hours late taking off"
Punti positivi: "fabulous flight and crew"
Punti negativi: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Punti negativi: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Punti positivi: "Crew were ok. But flight was delayed and cabin was very warm."
Punti negativi: "If airline informs of delays, cooler cabins"
Punti positivi: "Boarding process was smooth and the flight was on time."
Punti negativi: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Punti positivi: "It was only an hour and a half from Rome"
Punti negativi: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Punti positivi: "On time , comfortable seats , nice staff"
Punti negativi: "Nothing"
Punti positivi: "Fare itself is very reasonable for distance."
Punti negativi: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."
Punti positivi: "Nothing"
Punti negativi: "Everything"
Punti positivi: "Good service throughout"
Punti negativi: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Punti positivi: "Nothing"
Punti negativi: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"
Punti positivi: "The crew were nice."
Punti negativi: "An hour delay, a cheap sandwich and no entertainment."
Punti positivi: "Professionalism"
Punti negativi: "Food"
Punti positivi: "Pleasant approach of staff"
Punti negativi: "Planes are rather small"
Punti positivi: "nothing"
Punti negativi: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Punti positivi: "Very nice flight. Great service and a lot of seat room"
Punti positivi: "They are generous, they have quality seats and they are nice people"
Punti negativi: "Can't check in online from TLV"
Punti positivi: "I got to where I needed to go."
Punti negativi: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"
Punti positivi: "The short flight."
Punti negativi: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Punti positivi: "Fast, easy, and comfortable flight, with a friendly crew."
Punti negativi: "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."
Punti positivi: "Quick and easy boarding"
Punti negativi: "Food and no entertainment, crew was not consequent with safety rules."
Punti positivi: "Tea and coffee should be included not you have to buy it!"
Punti positivi: "Excellent service and a delightful crew."
Punti positivi: "Comfortable flight. Polite and friendly team."
Punti positivi: "Really happily uneventful ride."
Punti negativi: "The passport control at Heathrow airport (for this airline) was beyond horrible. There were queues leading to even longer queues and we were two hours waiting to reach the passport control desk. It did take the edge off flying into this particular terminal in Heathrow."
Punti positivi: "1. The Flights Attendents we unfriendly and inpatient."
Punti negativi: "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"
Punti negativi: "Late boarding. Later take off. Even later arrival (no gate available)."
Punti positivi: "Boarding was easy, check in online to save time and get a better seat"
Punti negativi: "No entertainment and seats are small"
Punti negativi: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"
Punti positivi: "The staff were friendly and helpful. I wwas provided with a snack and a drink which was nice too."
Punti negativi: "There is little that I can think of which I disliked about this flight to London, I would use Air Malta again"
Punti positivi: "Fast, efficient, easy"
Punti negativi: "Nothing"
Punti positivi: "It was for the most part on time."
Punti negativi: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."
Punti positivi: "Relatively on time. Friendly crew."
Punti negativi: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."
Punti positivi: "The friendly staff at check in and at the boarding gate."
Punti negativi: "The food it far from satisfactory."
Punti positivi: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Punti negativi: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."
Punti positivi: "Flight was on time, Staff was courteous"
Punti positivi: "On time. Crew is very friendly. Smooth."
Uno delle ultime compagnie che forniscono ancora cibo e bevande gratuitamente
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
Air France lost my luggage again Its the second time in a week
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Punti positivi: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Punti negativi: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Punti positivi: "Punctual"
Punti negativi: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Punti positivi: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Punti positivi: "Amazing crew and on time flight"
Punti negativi: "None"
Punti positivi: "Everything! The service was exceptional!"
Punti positivi: "Check in agent extremely helpful and friendly."
Punti negativi: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Punti positivi: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Punti negativi: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti negativi: "No entertainment facilities"
Punti positivi: "crew great comfortable"
Punti negativi: "Couldn’t understand announcements"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Yes"
Punti negativi: "Everything very good"
Punti positivi: "Food and drinks very good"
Punti negativi: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Punti positivi: "Perfetto."
Punti positivi: "Red wine was excellent"
Punti negativi: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Punti positivi: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Punti negativi: "See above. Overall, very nice experience."
Punti negativi: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Punti positivi: "The cue lines per zone are a brilliant idea!"
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "It was a great flight can’t think of anything"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti negativi: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Punti positivi: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Punti negativi: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Punti positivi: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Punti negativi: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Punti positivi: "Extremely hot the plane"
Punti negativi: "Missed the flight due to late landing from earlier connection"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Flight on time"
Punti negativi: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Punti positivi: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Punti negativi: "Slight issue with headphone connection, was not the only passenger."
Punti negativi: "Leg space."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Punti positivi: "Faster"
Punti negativi: "Waited a while before take off."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."