Love the small snack and beverages provided. Boarding was a bit chaotic.
Good value for money. Small snack and free drinks. And most important: on time!
Punti positivi: "Food was amazing"
Punti positivi: "The crew was very nice and helpful, the plane left on time and landed on time"
Punti positivi: "Pilot kept us well informed."
Punti negativi: "Flight attendants were rude and impatient with anyone not speaking greek."
Punti positivi: "Service was great."
Punti negativi: "Couldn’t download the entertainment app."
Punti positivi: "delayed flight, my suitcase did not arrive to destination"
Punti negativi: "We missed our connection because our first flight was late they wouldn’t do anything for us"
Punti negativi: "Treated like peasants rather than customers. An annoyance to the check in staff rather than someone trying to enjoy a holiday. Totally disgusted with their attitude. Can’t wait for the return leg....."
Punti positivi: "the flight crew is very kind, the flight has been very pleasant, I'm sure I will be happy to fly with AEGEAN Airlines again"
Punti negativi: "everything was be fine [ the music was not be by my taste ;) ]"
Punti positivi: "Accuracy in times"
Punti negativi: "The food honestly"
Punti positivi: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Punti negativi: "Smooth check in and people were orderly. Pleasant experience."
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti positivi: "Flight attendants very friendly. Got breakfast too."
Punti negativi: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Punti positivi: "Very nice crew! Comfortable aircraft"
Punti negativi: "The three boarding passes sent to my email with no practical option to use them"
Punti positivi: "Free food! Very nice flight attendants"
Punti negativi: "Chaos with boarding - should be by rows"
Punti positivi: "Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment."
Punti positivi: "Nothing"
Punti negativi: "Everything. The plane was so delayed, then they lost"
Punti positivi: "Flight Crew is well dressed and put together Food was decent Plane Comfortable"
Punti negativi: "I checked a small bag and it was 60 Euro. Too expensive!"
Punti negativi: "Charged me $70 and made me check my bag as I was boarding. Had no other option"
Punti positivi: "The crew, the food"
Punti negativi: "The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!"
Punti positivi: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Punti negativi: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Punti negativi: "I lose my bag"
Punti positivi: "The crew were very professional and polite on board and the food was excellent"
Punti negativi: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Punti positivi: "Clean aircraft. On time. Crew very attentive."
Punti negativi: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Punti positivi: "I like the people and the crew and the plane."
Punti negativi: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Punti negativi: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Punti positivi: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Punti negativi: "not enough leg room"
Punti positivi: "Had to pay to check my bag in. Even though it was a patronize."
Punti negativi: "Space wise worse than low cost airlines"
Punti positivi: "Was good space."
Punti negativi: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Punti positivi: "Me unberan dado un puesto cerca a la entrada...o en uno de los asientos de emergencia. ..yo era una emergencia en ese momento....!!!!!"
Punti negativi: "Llamé pidiendo un sitio especial, porque viajado con muletas, a causa de una fractura al tobillo, neceditaba solevar mi pierna ,me aseguraron de brindarme un sitio especial en estos casos. Me asignaron el Seat 12 F...lejos de la entrada..sin poder alzar mi pierna ni de 20 cm..y me hicieron esperar que todos salieran del avión. . Llevé 3 horas sin alzar mi pierna, lo cual me daba mucho fastidio ....."
Punti positivi: "Cada vez que viajo en AEGEANS, revibo un buen servicio... Tuve un problema con pequeños líquidos en carry on, y regresando al checking, me ayudaron , sin pagar extra y recibieron mi maleta de mano gratis y no sólo eso...me la chequear on como FRAGIL... El desayuno fue excelente...SPINACH PIE, YOGURT, JUICE..DRINKS..a comparación con el vuelo en otra aerolínea de una amiga...sólo crackers and drink.. GRACIAS AEGEANS AIRLINES. .!!"
Punti negativi: "Buuu...no reparten más los riquísimos caramelos de Grecia.. OUZO CANDY'S. ..!!"
Punti positivi: "They charge us 40 ero each for bagage. Mabe it was my foult thst i didnt notice that the air price not include bage. Smal wotld u know I thing it is not fair"
Punti positivi: "The attitude of the staff was awesome. They give you a piece of candy when you sit down. Flight was on time. They actually appreciate your business. Highly recommend. The complete opposite of Norwegian Air"
Punti negativi: "Delays...."
Punti positivi: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"
Punti positivi: "Friendly staff, good service"
Punti negativi: "The other passengers were very loud and obnoxious. During boarding it felt like we were a heard of cattle."
Punti positivi: "Was pleasantly surprised to get a complimentary tasty meal and glass of wine from the polite elegant cheerful staff"
Punti positivi: "Thanks for giving us drinks and food!!!"
Punti positivi: "Clean, smooth, on time"
Punti negativi: "Not interesting"
Punti negativi: "Food was completely uninteresting.. I had a book. Didn' t need entertainment, but for 2 hour flights, it wasn't necessary."
Punti negativi: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Punti positivi: "Service on the plane, the food was an added bonus, and the orice."
Punti negativi: "I did not like the fact that they would not let me bring my small carry on and my laptop bag. They considered it to be two bags. Other people had two bags that were larger than mine. Also there were plenty of open seats hence plenty of overhead space for my bag, but they forces me to check it."
Punti negativi: "Overall very disorganized."
Punti positivi: "Friendly staff, movies on the plane"
Punti negativi: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."
In genere Lufthansa ultimamente pecca di non puntualità. In tre mesi poi, hanno perso il bagaglio. Poi ritrovato, una volta conseganto in hotel, la seconda ritirato in areoporto in maniera approssimativa. ad Hannover.
Ho avuto problemi al check in. Avevo preso un extraseat e il sistema di Lufthansa diceva che non avevo pagato il biglietto. Fino all'ultimo minuto non sapevo se avrei potuto prendere il volo. Il personale estremamente scortese. Il nome della addetta è Noemi. In nessun momento mi è stato spiegato nulla.
Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
I bagagli non sono arrivati
The food choices were terrible. Shrimp and cold salmon filet?? Ew
Ottimo aereomobile e personale cordiale.
It’s very good experience
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Loved the crew, food, on board entertainment.
easy. no problems. clear information.
They don't serve food in "economy" just water
Punti positivi: "On time"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Punti negativi: "Nothing"
Punti positivi: "The crew is very nice."
Punti negativi: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."
Punti negativi: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The seats were comfortable, entertainment during the long flight was very good."
Punti negativi: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Punti positivi: "Nothing"
Punti negativi: "Flights with long enough connections that you can actually get on them"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Missed flights due to driver not turned up at Bellano yesterday"
Punti negativi: "We have a new flights"
Punti positivi: "Plenty of room in economy plus."
Punti negativi: "The ambient temperature was a bit too warm."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Lufthansa take great care of their passengers, always"
Punti negativi: "Poor gliding in and rough landing"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Luggage space, comfortable seat.. huge plane"
Punti negativi: "Voli in ritardo"
Punti positivi: "What more do you need?"
Punti positivi: "Love to fly Lufthansa, I never had a bad experience with them"
Punti negativi: "Nothing"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti negativi: "Seats in front recline so that seat back is in your face."
Punti negativi: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Look like everybody to not know what they want to do"
Punti negativi: "Initial flight was cancelled! New flight was delayed."
Punti positivi: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Punti negativi: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Punti positivi: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Punti negativi: "No complaints at all."
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
L'atterraggio è stato un po' brusco
Dreamliner was comfortable and entertainment system good
Great flight Will go again!
Punti positivi: "So rude crew"
Punti positivi: "The plane condition."
Punti negativi: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Everything perfect and arrive to destination on perfect time."
Punti negativi: "All positive."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Punti negativi: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Punti positivi: "Decent price for economy comfort seat, 4A."
Punti negativi: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Punti positivi: "Confort and kindness"
Punti negativi: "It was too cold"
Punti negativi: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Punti positivi: "Flight was on time."
Punti negativi: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Punti positivi: "KLM STAFF WERE VERY PROFESSIONAL"
Punti negativi: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Punti negativi: "Everything was OK"
Punti positivi: "Great airline"
Punti negativi: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Punti negativi: "Troppo ritardo"
Punti negativi: "Entertainment"
Punti negativi: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "It was all fine"
Punti negativi: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Punti positivi: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Punti negativi: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Punti positivi: "great crew and comfortable flight."
Punti negativi: "sceens in the plane to show map and direction of travel"
Punti positivi: "very attentive crew"
Punti negativi: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Punti positivi: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Punti positivi: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Punti negativi: "Boarding could be better"
Punti negativi: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Punti positivi: "The service"
Punti negativi: "The seats"
Punti negativi: "Our lougage did not arrive"
Punti positivi: "Crew was awesome"
Punti negativi: "."
Punti positivi: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Punti positivi: "Nice flight ...was comfortable travel ...good food.Thanks"
Punti negativi: "No such things"
Punti positivi: "Comfort was better than on the previous Dash-8. Food was OK."
Punti negativi: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Punti negativi: "You are almost always late!"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Entertainment"
Punti negativi: "Food and one bathroom out of service makes an awful flight"
Punti positivi: "Arrived Early!"
Punti negativi: "Left Late :-)"
Punti positivi: "The crew were hardworking, responsive, conscientious and friendly"
Punti negativi: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Punti positivi: "The aircraft was clean"
Punti negativi: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Punti positivi: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Punti negativi: "At some point the luggage was lost. here."
Punti positivi: "The food was excelent"
Punti negativi: "I have to pay to pay a little more confort"
Punti positivi: "In flight food was enjoyable"
Punti positivi: "Service provided by the staff"
Punti negativi: "The navigation of the entertainment system is not very friendly"
Punti positivi: "The supplied pack of toothpaste/toothbrush"
Punti positivi: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Punti negativi: "Nothing to be honest . All positive."
Uno delle ultime compagnie che forniscono ancora cibo e bevande gratuitamente
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Punti negativi: "Short and sweet"
Punti negativi: "Flight was delayed for 4+ hours"
Punti positivi: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Punti negativi: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Punti negativi: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Punti negativi: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Punti negativi: "New variety of food"
Punti negativi: "Thé qualité officielle the images"
Punti positivi: "Not much, seats are super uncomfortable"
Punti negativi: "Better code sharing with KLM"
Punti negativi: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Punti negativi: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Punti positivi: "Crew was attentive. Timings were spot on."
Punti negativi: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Punti positivi: "Nothing"
Punti negativi: "Everything"
Punti positivi: "Great crews, excellent customer service"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "Crew was nice."
Punti negativi: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "boarding wasn't good."
Punti positivi: "The crew"
Punti negativi: "Seats! They were too small!"
Punti negativi: "Better in flight entertainment"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Punti positivi: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Punti negativi: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Punti negativi: "Arrived 5 hours late"
Punti negativi: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Punti positivi: "Just a routine flight but done with perfect execution."
Punti negativi: "Nothing."
Punti positivi: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Punti negativi: "Check in process was easy. The flight attendants are all very helpful and kind."
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti negativi: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Punti negativi: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Punti positivi: "Nothing"
Punti negativi: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Nothing"
Punti negativi: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Punti positivi: "I like fly attendant who served us meal"
Punti negativi: "I didn’t like that space between each seat is small"
Punti positivi: "Food and service was good and price was acceptable"
Punti negativi: "Very long route"
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "I didn’t actually liked the entertainment"
Punti negativi: "I just didn’t enjoy the entrainment."
Punti positivi: "The food, entertainment, and service. Waited for me after almost missing my flight."
Punti negativi: "Nothing."
2 and a half hours late due to a problem with the engine. we had to get off the plane, wait for them to find us a new one, and then reboard.
Give information a day before the flight
Transavia flight was ok but I regret that kiwi illegally checked me in. They, for instance, answered security question for me and were not allowed to do so.
Flight was ok but agency forced the check in.
Transavia sent an email Where they explained they had to hire a mini plane with crew to serve us , the crew was rude , and un prepared , they splashed sparkling water all over me and two roads , no apology or nothing just 2 napkins , I paid to bring a horas my hand luggage that was refused and put it with the check inn luggage I snapped several videos of the poor and uncomfortable situations we lived and will post it later on my social media to warn people about it , and will contact the customer services at the airline so they know about it
La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
too hot and too tight, no even small cup of water.
Punti positivi: "It was a very nice, standard flight. Nothing remarkable good or bad."
Punti positivi: "The was not confortable"
Punti negativi: "Having more entertaiment"
Punti negativi: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Punti negativi: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Punti positivi: "Quick and convenient"
Punti negativi: "Delays are always an issue"
Punti negativi: "L´apertura della porta dietro per il ritorno sarebbe stato meglio"
Punti negativi: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Punti positivi: "They changed the flight schedule and i asked them for refund and i did not get my money back"
Punti negativi: "Delay..."
Punti positivi: "Everything was fine"
Punti negativi: "No problems"
Punti positivi: "We departed on time It was cheap to check a bag"
Punti negativi: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Punti positivi: "All went well with no interference."
Punti negativi: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
Punti negativi: "Free tea & coffee would be ideal"
Punti negativi: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Punti positivi: "The crew was personable. Flight was on time."
Punti negativi: "Transavia delayed 1:30h the flight."
Punti positivi: "Everyone was happy trip went great price aircraft clean crew nice!"
Punti positivi: "very nice crew"
Punti negativi: "no pre-checkin on my return flight"
Punti positivi: "Cheap ticket"
Punti negativi: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Punti positivi: "Cheap. Gets you from one stop to the next."
Punti negativi: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Punti positivi: "Plane comfort was normal to good."
Punti negativi: "Boarding staff at Orly was disgustingly rude."
Punti negativi: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Punti positivi: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Punti negativi: "Nothing not to like."
Punti positivi: "Flight was on time"
Punti negativi: "Boarding and disembarking were poor"
Punti positivi: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Punti negativi: "See above"
Punti positivi: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Punti negativi: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Punti positivi: "Gets the job done. Quick flight, well managed. Crew members were nice."
Punti negativi: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Punti negativi: "I did'' that we have to pay for have water to drink !"
Punti negativi: "water is not complimentary"
Punti negativi: "Poor attitude from ground service at the boarding gate"
Punti positivi: "Quick boarding comfortable"
Punti negativi: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
Punti positivi: "Staff in the plane and food options"
Punti negativi: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
Punti positivi: "Lines and delays and shuttles and more delays."
Punti positivi: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Punti negativi: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
Punti positivi: "EAsy boarding, staff, comfort, cleanliness, everything."
Punti negativi: "Everything was good."
Punti positivi: "Nice surprise. I like this airline"