Imbarco veloce e non accalcato, breakfast ottima . Puntuale. Personale cordiale.
Procedura di imbarco ad Istanbul imbarazzante, personale non preparato ed in alcuni casi arrogante
Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
Punti positivi: "Great service! Very safe flight!"
Punti negativi: "Warmer food, maybe... but safety was great."
Punti positivi: "sedile comodo"
Punti positivi: "Everything was comfortable and the crew were lovely."
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti negativi: "Canceled flight without warning. Terrible crew coordination to help with the issue. Not flying Turkish again."
Punti negativi: "Turkish food and coffee are amazing"
Punti negativi: "Not stealing expensive gifts from my suitcases. That was very disappointing"
Punti positivi: "Everything was great"
Punti negativi: "Seats are very comfortable! Very nice flight, crew, entertainment screens are large,"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "The flight was on time and the crew was professional. The food and entertainment was good."
Punti negativi: "It is too cramped in the toilets and seating area."
Punti negativi: "Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!"
Punti negativi: "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
Punti positivi: "All around quality Airline..."
Punti negativi: "Redundant security checks, even at the gate area!"
Punti positivi: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Punti negativi: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Punti negativi: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Punti positivi: "Entertainment"
Punti negativi: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Punti positivi: "Truly the best airline company! Affordable luxury & precision! The food offer got a bit poorer, but that is just a small speck against evil eye for this company :-)"
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti negativi: "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
Punti negativi: "Turkish Canelled my flight"
Punti positivi: "I got a return ticket from Houston to Lagos, the first leg of my trip went pretty well, no hassle at all, the staff and crew were great and professional."
Punti negativi: "But the second leg of my trip which was Lagos back to Houston was horrible, the Turkish Airlines employees at the Murtala Mohammed International airport Lagos were the worst ever, unprofessional, rude and lack basic knowledge of boarding. Decided to do their own thing rather than what the airline allows. It's almost like they lacked training or just don't want to learn. No accountability whatsoever as one of the employee said "it's not like it's gonna affect my job anyways". Poor poor terrible customer service, no courtesy, no etiquette. I can go on and on but ain't nobody got time for their negativity."
Punti positivi: "Crews were cooperative."
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "The service was impeccable!"
Punti negativi: "Nothing"
Punti positivi: "Smooth ride"
Punti negativi: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"
Punti positivi: "The lay down seats."
Punti negativi: "Wish they came through the cabin with more beverage services. Twice I had to go back to the galley to get a drink."
Punti positivi: "Great flight and awesome entertainment"
Punti negativi: "The food is too small"
Punti negativi: "We had to wait about one hour after sitting."
Punti negativi: "The people at Attaturk Airport Information Desk were not helpful. 6 hr wait with nothing to do."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti negativi: "I had to scramble to buy full fare tickets on Swiss air to get to LAX so we could make our connections. I am hoping someone will contact me as this is not acceptable"
Punti positivi: "Complimentary travel kit was a life saver."
Punti positivi: "Exellent"
Punti negativi: "All good"
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Punti negativi: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
Punti positivi: "The crew on the flight was trying to do his best - but too late and too little."
Punti negativi: "The flight was delayed in 22.5 hours. No information or instructions where to go or what to do was given. When little info was obtained by shouting of chinese-speaking passengers, it was in mostly in chinese - not English. For 22 hours we actually did not know what to expect. When we finally were told that there is a flight - huge lines to check in. No help with connecting flights was offered. when I asked to reserve a connecting flight - I was put on a connecting flight that I missed anyway because of further on-going delay. When I reached Istanbul - no help was actively offered. I had to arrange my connecting flight. No compensation was offered. When we asked for some food and water, we were sent to the lowest level lounge in Ataturk airport. Very poor Turkish Airlines experience!"
Punti positivi: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Punti negativi: "I didn't like the food, crew. Most crews didn't SMILE, din't greet properly. It is very disappointing. Why they don't Smile? During my trip to Atl to Istambul I asked one crew to give me some water. But she didn't give me. After then I asked another crew. It made me very upset. I am not satisfied about food. It is not standard. It needs to be improved. Train your crews how to SMILE and Greet."
Punti positivi: "The included meal/drinks is always a bonus on these shorter flights and makes a difference."
Punti negativi: "I had a pillow of my own and so it didn't matter too much, but I noticed the lack of a pillow on this early morning flight."
Punti positivi: "Flight took off on time"
Punti negativi: "The stewardesses could use some additional training on service with a smile"
Punti negativi: "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."
Punti positivi: "Seats are spaced further apart than many other carriers"
Punti negativi: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Piaciuto: il clima che si respira sui voli Delta Non mi è piaciuto: posto stretto
Il cibo purtroppo è troppo industriale, ovviamente i conservanti fanno la sua parte. Ho richiesto uno special meal dopo aver avuto brutte esperienze in precedenza. Ho assaggiato il meat meal della mia ragazza, ma entrambi non mi hanno fatto un buon effetto.
Deberian organizar el embarque y desembarco por filas
First class was terrible! It began with the customer service agent at the boarding gate taking being completely rude to the first class customers waiting to board. She/he (it was difficult to tell if it was a man or woman) yelled at everyone and said “it doesn’t take a genius to understand that only military or people with special needs may board, my god!!!” I’ve never seen such unprofessionalism from Delta. Then my husband and I went to our seats in first class and the flight attendant had left their paperwork and folders on our seats. I waited for a while to see if he would pick it up. He did not, so I picked it up and handed it to him. He then replied “oh we’re going to put you to work and pass out the agriculture forms”. When it came time for the meal he stated “we only have kale salad so do you want it or not?” My husband replied,” no I don’t like kale”. The flight attendant then replies “okay you don’t want it because that’s all we have”. My husband was seated in 1A, how do they have only one choice remaining out of the 3 when he’s in the first seat?? The flight attendant was very rude! As a loyal Delta customer, I was absolutely appalled at the unprofessional behavior from both customer service agents and first class flight attendant! I have to say that I will think twice before booking my next flight (next month) on Delta due to this experience.
They canceled the whole flight because of a warning light! Everyone had to spend another night because they did not stock a simple part. Then the staff timed out and had to take a break. Ridiculous
Punti positivi: "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues."
Punti negativi: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Punti positivi: "Had seat open next to me"
Punti negativi: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Punti positivi: "We loved the snacks, the hot towels, the timely beverage service, and great selection of video options."
Punti positivi: "Crew very nice."
Punti negativi: "Better food"
Punti negativi: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Punti positivi: "The crew."
Punti positivi: "The crew was so nice and funny!"
Punti negativi: "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."
Punti positivi: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Punti negativi: "I’m not sure everything was really great."
Punti positivi: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Punti negativi: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Punti negativi: "We were late getting into ATL."
Punti positivi: "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"
Punti negativi: "It was lovely. It was my flight from nyc to dc that was terrible."
Punti positivi: "Amazing service from crew"
Punti positivi: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Punti positivi: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Punti negativi: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"
Punti positivi: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Punti negativi: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Punti positivi: "The crew was amazing"
Punti negativi: "Everything it’s perfect"
Punti positivi: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Punti negativi: "Delta One is a bit jaded on this flight."
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
Punti positivi: "The Venice airport is beautiful so the trip got off to a great start. The seats were comfortable on this long overseas flight to Atlanta. The meals, beverages and snacks were frequent and good."
Punti negativi: "In Atlanta the terminal was switched twice."
Punti positivi: "Crew was friendly, flight ran on time."
Punti negativi: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Punti positivi: "Nothing"
Punti negativi: "Food was just a snack"
Punti positivi: "Pilot was courteous, pleasant and kept us informed of flight status."
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti negativi: "Very uncomfortable seating"
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "Entertainment on the flight was fantastic."
Punti negativi: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Punti negativi: "Toilets space are below standards"
Punti positivi: "Excellent Service."
Punti positivi: "Waited for me"
Punti negativi: "Damaged my suitcase upon arrival"
Punti positivi: "They waited for me as I was late"
Punti negativi: "My suitcase was damage"
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Liked choice of Biscuit, almonds or pretzel"
Punti negativi: "I used mobile checking and did not get seat assignment till Boarding started"
Punti positivi: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Punti negativi: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Punti negativi: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Punti positivi: "How can airlines help screaming children?"
Punti negativi: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Mejor el servicio a los dominicanos
Delay and change of terminal last minute
L'atterraggio è stato un po' brusco
They canceled our flights but the flight went on anyway.
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti negativi: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Punti positivi: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Punti negativi: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "The crew."
Punti negativi: "The time between flights."
Punti negativi: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Punti positivi: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Punti positivi: "The friendliness of the crew"
Punti positivi: "Friendly crew"
Punti negativi: "KLM lost one piece of my luggage"
Punti negativi: "Troppo ritardo"
Punti negativi: "Boarding was very slow."
Punti negativi: "There was no wifi on flight"
Punti positivi: "My seat"
Punti negativi: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti negativi: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Punti negativi: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Punti negativi: "The flight was cancelled and had to be rerouted on United Airlines."
Punti positivi: "The crew were amazing and the flight was very smooth."
Punti negativi: "Keep up the good work"
Punti positivi: "The crew!!"
Punti positivi: "Best airline in the business quick efficient and outstanding service What else can you say"
Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Punti positivi: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Punti negativi: "I would have to dream something up."
Punti positivi: "Nothing to mention"
Punti negativi: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Punti positivi: "Efficient boarding system, clearly signposted. Professional staff"
Punti positivi: "Very pleasant, professional crew"
Punti negativi: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Punti negativi: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Punti positivi: "The service"
Punti negativi: "The seats"
Punti positivi: "Flight crew very nice"
Punti negativi: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Punti positivi: "The staff tried to help me when it was evident we would not arrive on time"
Punti negativi: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Punti positivi: "The flight was perfect! Great food,movies and I even got to sleep !"
Punti negativi: "All was well!"
Punti positivi: "Good flight, arriving well on time."
Punti positivi: "The seats seemed to have more space on this plane which was nice."
Punti negativi: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Punti positivi: "Good entertainment options. Nice flight attendants"
Punti negativi: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Punti positivi: "The entertainment options were good."
Punti positivi: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Punti negativi: "Cramped seating."
Punti positivi: "Wifi on Board"
Punti negativi: "Nothing"
Punti negativi: "Customer service"
Punti positivi: "Great"
Punti negativi: "Great"
Punti negativi: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "We got a meal for a 1h flight only"
Punti negativi: "No entertainment but normal for this type of flight"
Punti positivi: "Entertainment"
Punti negativi: "Food and one bathroom out of service makes an awful flight"
Punti positivi: "The crew were hardworking, responsive, conscientious and friendly"
Punti negativi: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Uno delle ultime compagnie che forniscono ancora cibo e bevande gratuitamente
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Punti positivi: "Easy boarding, entertainment"
Punti negativi: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Punti negativi: "Short and sweet"
Punti negativi: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Punti positivi: "Crew were very good."
Punti negativi: "No vegan food available."
Punti negativi: "Staff Curtsy and overall gestures!!"
Punti positivi: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Punti negativi: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Punti negativi: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Punti positivi: "Crew was solicitous."
Punti negativi: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Punti negativi: "Really hard to get boarding passes online"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti negativi: "The craft is a bit old. Harsh landing."
Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti negativi: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti negativi: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Punti positivi: "Crew was very nice and the food was excellent"
Punti positivi: "The crew"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Punti positivi: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Punti negativi: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Punti negativi: "Arrived 5 hours late"
Punti negativi: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Punti positivi: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Punti negativi: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Punti positivi: "Liked the transfer"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Nothing"
Punti negativi: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Punti negativi: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Punti positivi: "Nothing."
Punti negativi: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "The free glass of red wine when the plane finally took off."
Punti negativi: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Punti positivi: "Food was Fantastic, Air France the Best on Air."
Punti negativi: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "La entrada"
Punti negativi: "El resto de cosas"
Punti positivi: "Super fast boarding and smooth takeoff"
Punti positivi: "Staff was nice"
Punti negativi: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Punti positivi: "On time after latish start"
Punti negativi: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Primo volo cancellato e secondo in ritardo di 2 ore
Siamo partiti e le valigie sono arrivate tutto ok
10+ hours of boarding and then deplaning 3 times due to an issue with the plane. No flight until next day. Bad accommodations and terrible communication from British airways
The flight, plane and flight crew were great! The flight itself was not a problem at all. The HUGE issue was the mess at Heathrow airport. It was mass chaos, no direction or aisles for the connecting flights customers. Hundreds of people were trying to get through the boarding pass scanning to get to security. We were traveling with two children and after at least a 1/2 hour waiting on one side of the immigration hall, were told we had to move across the entire mass of people to another area. We stood there for another 1/2 hour without moving, then were told we had to move back to the first area because we had children! An employee looked at our boarding pass and told us we had missed the flight to go to the rebooking area. So we went there - stood for 1/2 hour again and then were told to go to a different area since we had children. We went to the next area - stood there for 45min, the employee looked at our boarding pass and told us the flight was delayed to go to the gate. SO we returned to the SAME ORIGINAL area, tried to explain to an employee we were told to go to that area. The employee became very upset and was rude, complaining that someone had moved the barrier? (We had not touched it - we were simply trying to follow directions) We finally made it to security after an hour wait, one of our bags had to be inspected. At this point we were resigned to missing the flight - we still had to get to Cgates in terminal 5. We did manage to make the flight. BUT someone needs to figure out the mass confusion in the immigration hall. If there are only a certain number of scanners available. perhaps indicating the lanes as soon as you enter the hall would be a solution?? Instead of having lines 50 people wide trying to funnel them down into 5-6 scanners? I understand staff shortages, short tempers, etc. I am not an airport export, but I imagine there are people that can determine a solution to this MAJOR problem at such a huge and busy airport. Surely determining a solution to better movement of customers would save rebooking costs, etc for the airlines.
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
I wasn’t allowed to get my boarding passes for connecting flights and almost missed my last flight.
Punti positivi: "Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew."
Punti negativi: "Boarding staff was rude Bus transport from plane to terminal"
Punti positivi: "Crew was great and movie selection was good. And the food was also good"
Punti negativi: "It was all good!"
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti positivi: "Tutto bene"
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti positivi: "The crew was so incredible, the safety video was funny, the food was DELICIOUS, the accommodations were above and beyond. Comfortable, great movies, relaxing. First international flight and now I’ll always use British Air"
Punti negativi: "Nothing. This has been the best flight experience I’ve ever had."
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti positivi: "One amazing member of staff - she was the only redeeming person of all the cabin crew. The snacks were good (mini cheddars, mini twix bars and mcvities digestives)."
Punti negativi: "EVERYTHING, but top 3 are: comfort (seats are TINY), legroom (there isn’t any), entertainment (very limited). Lastly, I think I’ll have to gauge out my eyes and ears if I have to endure their safety video one more time..."
Punti negativi: "Tempo di off-boarding"
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "The seats were nice"
Punti negativi: "They didn't even offer complementary water,we were on the plane for 2 hours almost. Not friendly if you are pregnant or have kids"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti positivi: "My flight was over four hours delayed and I appreciated that when I got to the airport and found that out, I didn’t have to ask for anything but was immediately greeted with a food voucher. I lost an entire days worth of vacation in Germany, so well I do feel the British Airways should have done better and should’ve compensated me better, the fact that they immediately took steps to make the situation better was greatly appreciated. That level of customer service was beyond any I’ve received with an American-based airline. Also, the crew on the plane was fantastic and a great choice of movies. I flew American on the way home and was shocked at the lack of customer service and rudeness, I will happily fly British Airways again and again."
Punti negativi: "A plane that was over four hours late costing me an entire day in Germany."
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti positivi: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Punti negativi: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Punti positivi: "For coach, was not bad seat"
Punti negativi: "Charging for food, no entertainment on board"
Punti positivi: "Staff were friendly."
Punti negativi: "Heathrow’s use of buses to move passengers around is ridiculous for a modern airport. No water offered on flight exacerbated by dehydration from previous flight. All refreshments for a fee. I will not fly BA again if there is an alternative."
Punti positivi: "Did not get my luggage"
Punti negativi: "Lost my bag"
Punti positivi: "Nothing"
Punti negativi: "Bad customer experience"
Punti positivi: "Comfort items on the over sea flight"
Punti negativi: "Long layover kept getting longer and longer due to flight delays at Heathrow. No explanations in writing - a ticketing agent told us of the dela. The status board was simply blank. BA website said nothing at all"
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti negativi: "Vacation was cancelled due to illness."
Punti negativi: "Feels like BA has turned into Ryan Air. £65 for a checked bag, cramped seating and not even a free water."
Punti positivi: "Great flight"
Punti positivi: "The crew was phenomenal overall service good no complaints in that regard"
Punti negativi: "My son is 6 foot 4 and it really would have been nice to have more options for more leg room that didn't cost $266 per person we were really scrunched in there and it was pretty uncomfortable for 6 or 7 hours"
Punti positivi: "The crew as expected were helpful and friendly."
Punti negativi: "The seats were somehow closer together than our flight out so knees rested against the seat in front. The in flight food service had run out sandwiches and the flight was delayed."
Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."
Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"
Punti positivi: "Flight was comfortable and on time, plane was clean and warm."
Punti negativi: "Did not think this was any better than the budget airlines, I expected more from British Airways, no entertainment on board - food limited, some gifts ran out."
Punti positivi: "Comfortable seats (Upgraded) Food was good quality and tasty Good entertainment selection"
Punti negativi: "Did not transfer our suitcases on-time to the connecting flight, and we had to go back to the destination airport the next day! Crew during the long flight from LA to London never, not even once, brought beverages or water in between meals! They made sure to do minimum that is necessary! That's a shame BA I flew with United few months back from Washington to Munich and crew were amazing and went above and beyond to serve passengers"
Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."
Punti positivi: "Since I'm in a wheelchair the folks were ready at the gate to assist me with the aisle chair. Once on board, the crew informed me of an aisle chair in the plane so during the flight I can use the bathroom. This was my first time using the plane washroom. Food was great."
Punti negativi: "I can't get same helpful crew for Intl flights."