Hotel a Santo Domingo

Punti negativi: I tappeti del pavimento devono essere sostituiti, sono in condizioni terribili, tutto il resto è buono, un posto pittoresco

Punti negativi: Ho dovuto cambiare le chiavi 4 volte prima che la tessera funzionasse per più di un giorno.n giorno. Ho lasciato il mio caricabatterie nella stanza e non sono riuscito a parlare con nessuno per recuperarlo.

Punti negativi: Servono delle moquette nuove e anche dei filtri dei condizionatori e una pulizia dei condotti. A parte questo è un hotel eccellente, l'aria sembrava pesante.

Punti positivi: Si Trova in una zona tranquilla della città, lontano dal traffico cittadino rumoroso. La vista dal salotto sul tetto era fantastica - i letti, i cuscini e le lenzuola erano eccezionali - Il Personale era cordiale e disponibile

Punti negativi: Secondo la politica dell'hotel, non consentono più di due persone per camera al piano "executive", anche se ci sono due letti matrimoniali e un divano letto queen size estraibile in camera. Si tratta di una politica stupida che dovrebbe essere presa in considerazione al momento della prenotazione su questo piano. Ho avuto difficoltà ad aggiungere un ospite supplementare alla mia prenotazione ed ho dovuto passare attraverso la gestione superiore appena in modo da possono fare un'eccezione. -non sono necessarie guardie presso gli ascensori che chiedono agli ospiti nome e numero di camera

Punti positivi: Breakfast was included with delicious Buffet. Nice restaurants, pool and tennis.

Punti negativi: Older hotel how’s its age. The A/C couldn’t keep up with the heat.

Punti positivi: Staff was helpful and friendly. Food was satisfactory in the dinning facility. Check in and check out was organized.

Punti negativi: Parking is limited and it doesn't matter if you are a guest or local casino patron. When I checked in the front desk said I didn;t have a reservation, then said it was for only one day not two as my form indicated. I received my two days without problem.

Punti positivi: They ripped me off... I had a friend come in the morning at 10am to pick up some stuff and say hello - They charged my Credit Card an extra $50 for having my friend come to my room for 20 mins!! Unreal

Punti positivi: Decent value

Punti negativi: Lack of bar service around the pool area at night. Rooms need refurbishing

Punti positivi: Nice large pool. Breakfast was good.

Punti negativi: Filthy. Was 5 stars 30 years ago, now 2. But if you only pay a 2 star price, it's ok.

Punti positivi: Location was convenient.

Punti negativi: Facilities were old as well as linens, technology, etc.

Punti positivi: the breakfast

Punti negativi: The bed,The sheets and the towers

Punti positivi: Nulla

Punti negativi: Personale, servizi, cucina pessima, confort

Punti negativi: Il servizio era veloce, il personale era super disponibile e molto cordiale , Eleen Garcia e Annie bello

Punti positivi: Il personale

Punti positivi: Il personale

Punti positivi: Il personale

Punti positivi: Incredibile il personale che pulisce le camere

Punti negativi: Il personale del ristorante era pessimo

Punti positivi: Tutto

Punti positivi: Mi è piaciuta molto la piscina

Punti negativi: Non mi è piaciuto il servizio clienti di scarso livello al front desk, scortese e poco professionale.

Punti positivi: Pulito e confortevole

Punti negativi: Ci hanno fatto pagare per gli ospiti. Ero in viaggio con i miei due figli e mi hanno fatto pagare extra per ciascuno.

Punti positivi: Ho difficoltà a trovare soluzioni

Punti negativi: Nessuno non poteva aiutare me

Punti positivi: Bella buon bar e ristorante di letti belle camere

Punti negativi: Il rumore assordante di strada lungo l'autostrada

Punti positivi:

Punti negativi: upon checking out I was approached by staff about missing towels, they actually dragged me back up to the room to count the towels; when I checked in there was one bath towel in the room, I requested more towels and they gave my 2 additional bath towels and 1 hand towel, which I left in the room; I even opened my bag to let them look and after finding no towels the be grudgingly let me go

Punti negativi: Very good staff Annie Bello and Erleen Garcia very professional

Punti positivi: Camere nuove di zecca

Punti positivi: Ottima qualità. Le camere avevano una vista decente, un balcone e delle docce fantastiche!

Punti negativi: Il servizio clienti, il check-in e il check-out sono stati dolorosamente lenti. Venti minuti o più per ciascuno con uno o due clienti e un rappresentante ogni volta.

Punti negativi: Il peggio. Avevo una prenotazione per un letto matrimoniale. Siamo arrivati qui e c'era solo un letto matrimoniale. Signora del front desk non mi ha aiutato.

Punti positivi: The patio and the room only. Hotel too old and they want to exhibit a class that they may have in the 50's but not on 2016.

Punti positivi: stay was plesent

Punti negativi: none

Punti positivi: Location, beds where comfortable, parking, very luxurious lobby

Punti negativi: Service allthought fast responding

Punti positivi: the staff was very professional and knowledgable, room service was impeccable. during my stay dominican moda(fashion) was been stay at the hotel which was rather exciting.

Punti negativi: my only complaint was the hotel restaurant that added the 26% tax which cause me to leave a tip until i eat at other establishments and discovered that the tip is included in the 26%. other places broke it down tax - 16% and the tip - 10%. its very misleading when the hotel restaurant combine both.

Punti positivi: Very convenient. Restaurant, bank and business center are in the hotel. Bilingual desk workers.

Punti negativi: I was double charged for my first night despite paying when I booked it online from Booking.com. I discovered the double billing after the fact (no signed receipt). I was also charged by the hotel for a taxi fare that I paid cash directly to the driver. Again, no signed receipt. They just do this stuff after the fact. I have an email pending with them but no response. I will be disputing these charges with my credit card company soon if no response is heard.

Punti positivi: Nice. and comfortable.

Punti negativi: Far from the city

Punti positivi: la cortesia e la gentilezzadel personale è eccellente

Punti positivi: nessuno

Punti negativi: pulizia, rumorosita', prezzo

Punti positivi: Il mio soggiorno in questo Hotel è stato meraviglioso

Punti negativi: Ho preferito pagare una piccola differenza di prezzo per soggiornare al 5° piano executivo perchè lo considero favorevole, sopratutto perchì lo usa come Business

Punti positivi: molti problemi--

Punti positivi: Hotel with style, charm, professionality and a lot of history. Comparable to the Hotel Nacional in La Habana. I thoroughly recommend the hotel Occidental El Embajador. Active Hotels has proven to be an excellent and informative on-line booking service.

Punti negativi:

Punti positivi: Il servilismo e la gentilezza del personale

Punti positivi: convenience to business meetings

Punti negativi: no

Punti positivi: Location and friendly staff

Punti negativi: I was given a room that the door lock didn't work during check in and had to change rooms.

Punti positivi: Great service.

Punti negativi: We liked everything from the Hotel.

Punti positivi: Everything was very good love the hotel definitely I'm coming back.

Punti negativi: The only thin was that I pay for breakfast and they said that I dint, ended up paying for breakfast again.

Punti positivi: Services...especially the lady in charge of maintenance, magnificent Human BEING..

Punti negativi: NO

Punti positivi: Staff very polite and attentive.

Punti negativi: Dust all over the room woman hair in th bathroom Dirty sheets, oil all over 24 hr menu and on desk chair And last cup in fridge from last guest that stayed

Punti positivi: View from room. Staff

Punti positivi: The staff was nice

Punti negativi: Location should be described better and advise it’s not best location. I felt unsafe

Punti positivi: Ti sentirai come a casa , il mio luogo preferito

Punti negativi: La piscina no tenía calefacción. Un nuestro gusto, pasamos todo el día demasiado frío para usarlo.

Punti negativi: Nel mio ultimo soggiorno ho ordinato del cibo in camera e dopo 50 minuti ho chiamato di nuovo e ho dovuto effettuare il mio ordine di nuovo. La signora se ne era dimenticata. L'hotel era tutto al completo quindi ci sta fosse per questo ma comunque non giustifica un cattivo servizio

Punti positivi: Persone

Punti positivi: Ho fatto tutto. Il personale e le strutture.

Punti negativi: Non mi è piaciuto dover pagare un extra per la mia fidanzata da visitare

Punti positivi: Alberghi storici, le camere erano semplici, ma l'aspetto storico aiuta

Punti negativi: Il rumore di lavori in corso Le camere sono essenziali

Punti positivi: L'hotel era super pulito e tutto era molto bello!

Punti positivi: Il personale e le strutture

Punti negativi: Il cibo era costoso e limitato

Punti positivi: Le persone

Punti positivi: Friendly and professional staff. Good breakfast.

Punti negativi: There wasn't any juice available until after I had already finished breakfast.

Punti positivi: Good breakfast, IF AND ONLY IF you get the free breakfast in your reservation. Otherwise, it's $10/person + taxes (18%) and that is way too expensive.

Punti negativi: 1. No refrigerator 2. Depending on the package, you MAY or MAY not get breakfast. The first three days I paid $113/night and I had breakfast. I renewed a 4th day for $140 and I didn't get the breakfast. 3. For 2 people, they only give 1 complimentary bottle of water. Each additional bottle is $1.20. For me the deal-breaker was the breakfast and the lack of refrigerator. I understand that the last day I mistakenly selected the wrong reservation (which had no breakfast), but considering that I had spent over $500 for 4 days, the least they could do was throw in the free breakfast. Due to the sneaky way they hide the breakfast option, I will not be staying there again.

Punti positivi: The pool was superb, the shower and bed as well.

Punti negativi: No

Punti positivi: Everything is always perfect

Punti positivi: the pool is outstanding; the rooms are beautiful and the restaurant outlets are outstanding. The staff are well trained. This hotel operates as the highest level.

Punti negativi: nothing

Punti positivi: One of the best services I received food it's great

Punti negativi: Pool hours

Punti negativi: Staff trick the customer to sell something that is not what they say it would be. Breakfast price is ridiculous. Flavor is terrible. Room is small for the price. Do not go to this hotel. Worst experience on a hotel of this price.

Punti positivi: Mi è piaciuto molto quanto fosse lussuoso l'hotel. Tutti sono molto accomodanti e ci si sentiva come se fossi in una posizione chiq. La piscina è fantastica e la vista meravigliosa.

Punti negativi: Potete sentire tutto attraverso le pareti. Era difficile sentirsi intimi.

Punti positivi: L'architettura, i servizi eccellenti e il servizio, la posizione eccezionale vicino alla zona coloniale

Punti negativi: La colazione a buffet era molto cara.

Punti positivi: Nessuna lamentela...tutto è perfetto.

Punti positivi: L'architettura e l'integrazione dello stabilimento.

Punti positivi: Beautifullly decorated modern hotel! My wife and I were pleasantly surprised by this beautiful hotel in the colonial section of Santo Domingo. Staff was very attentive. No complaints here.

Punti negativi: Any problems I had were taken care of so quickly I don't even remember what they were.

Punti positivi: I am so happy to find a hotel of this caliber in Santo Domingo.....I will return again and again! The food, the service, the room, location for walking, everything was perfect.

Punti negativi: There is nothing to not like. Ok maybe a small desk in the room would be nice....but there is a business center.

Punti positivi: I liked the fact it was close to nightlife, shops, parks and restaurants. The rooms were clean and the staff was friendly. I was greeted with a glass of champagne as soon as I walked in the door to check in. I would stay here again and would recommend it to friends.

Punti negativi: The only thing that was a downfall was my bed was a bit hard. My friend as staying in another room and his bed was as soft as could be. I guess I got a bum deal when it came to my bed...

Punti positivi: For the price, nothing about this hotel was really worth it.

Punti negativi: I didn't like anything. The shower was very small, the way they set up the minibar was deceitful. I figured the stuff was free to make up for such low quality. Literally over $60 for snacks you could get at a store for $10 or less. There's a little booklet that had prices but it's basically hidden. They did that on purpose. The room had nothing special in it. Felt kind of gross too but it was pretty expensive. I can't recommend this place.

Punti positivi: Fantastic Location. Friendly and professional staff. Breakfast had a wonderful selection. Parking was a little cramped, but the staff handled the car parking sufficiently. Parking is very tough in this area. The reception was warm and welcoming. They speak English and Spanish. The staff is very helpful with whatever you need. I would stay here again and highly recommend this hotel.

Punti negativi: The staff sometimes talked a little too loud outside of the rooms.

Punti positivi: The location to the center of the center is the only plus!

Punti negativi: The construction and the smell of raw sewage made me sick to my stomach. They pictures are obviously doctored bcause the rooms were small! They charged me $80 USD extra because I brought another person! This place sucks and will never stay there again!

Punti positivi: Il like the Food it is very clean and the staff was very nice the wifi was very good no issues

Punti negativi: I didn't like the bed very uncomfortable and the towel wasn't great they need new bed and towels my body was kind of ache by sleeping in the bed

Punti positivi: All'interno

Punti negativi: Il modo in cui guy servita la prima colazione

Punti positivi: La posizione, il Prezzo

Punti negativi: Difficoltà in camera , GB

Punti positivi: La posizione e la colazione

Punti positivi: Ottima posizione, buona colazione, ottimo impianto di aria condizionata in tutte le camere. I letti erano molto confortevoli. Questa proprietà è conveniente.

Punti negativi: C'erano gli scarafaggi in camera durante la prima notte. Servizio clienti terribile. Internet era intermittente.

Punti negativi: Ho anche pagato la mia camera in anticipo quando sono arrivato poco dopo la notte, ma hanno confermato di aver prenotato, ma hanno dato la mia camera ad un altro albergo e l'albergo era completamente pieno

Punti positivi: For "Santo Domingo" this hotel is fairly priced for it's star rating. It's an older building, but recently renovated and redesigned inside. The lobby and rooms are modern with new baths (CAUTION: slippery shower tiles!). The rooms and public areas are clean. Even though the hotel is facing a main avenue (27. Febrero), the rooms are surprisingly quiet.

Punti negativi: I know Santo Domingo well, the location is "OK" if you just stay overnight or are OK with taking a taxi to most everything. There are NO good dining opportunities besides the hotel restaurant. The two malls at "walking distance" are some of the older malls and only have food courts and the better of the two may be too far a night. The hotel restaurant is food wise OK. Sadly the staff is too busy checking their messages on their cell phones and discussing them with each other. I had to get up from my table twice. Getting some coffee and desert after dinner, took 15 mins to get a waiter. Another 30 mins after TWO warnings (the last one ALOUD across the room offering to either bring the coffee and pastery in one more minute or the Chef... 2 mins later we finally got the coffee and pastery). Breakfast buffet is "OK" but again the "service" is lacking training and supervision. Storing bags for a few hours after check out is interesting again. The desk manager has a room for it, but no clear process, has to find some paper and scribble on it. Checkout is another point of discussion. People checking out before us criticized and questioned the transparency and clarity with which the credit card "security hold" was being handled. This is typical in Dominican Hotels! My advice is NOT to use any extra services or pay them cash against a receipt. So that the deposit/hold/freeze can simply asked to be canceled. While there were 3 people at the front desk, only one was handling customer flow. The manager seemed busy with himself and an other "customer assistant" was very busy ignoring customers. All in all, it seems there needs to be training, training, training and supervision. While the rooms are fairly freshly renovated, some of the materials used are not commercial grade, and some are just not appropriate or safe, which is typical for Latin America. The shower floor tiles are not meant for wet areas and are extremely slippery (a rubber mat is included, USE IT!). The room furniture is already showing signs of suffering from the humidity (electrical power in the DR is very expensive, so they turn the AC off when nobody is using the room.... composit board can't handle the humidity, and I am afraid it won't age well under commercial use and abuse). At our room's bath room entry there is an un-framed person-sized mirror FLOATING on pins. Anybody falling, or leaning on the mirror will break it and may be badly hurt. Keep in mind, weather you are American or what ever you are, the DR has no liability laws like the US. So use caution... not just at this hotel!

Punti positivi: Great location for business. Very modern facility. NFC activated elevator and the room gains power with your room key. Staff is very welcoming and eager to help. Internet works, specially in the dinner up stairs. Beds sheets are clean. Through the room, there are well placed complimentary water bottles, including one in the bathroom and several more in the small refrigerator. Room has a kitchenette, coffee machine and towel robes. Spacious & modern bathroom with beautiful fixtures and hot water. Overall, rooms look very modern, staff is very friendly, location is pristine, Continental Breakfast is very good and the view from the dinner is wonderful. If you're looking to spend a night or two near the city, this can go on your list for up to $80/night.

Punti negativi: Unclear and confusing entrance to the hotel from the main street. Night staff is not trained as well as the daylight staff. Staff would not inform of the room key operations (NFC). Internet is slow in the rooms and cuts off very often. Beds are lower than expected and the room isn't as clean as it might look. The chair of the desk is kind of uncomfortable to work on it as it is not a desk chair but one of those plastics with metal you would use at a party. I found several instances of long hair, apparently from previous guests on the carpet. The bathroom had stains on the floor and there were residues of someone who probably threw up near the lower left side of the bathroom door. Also, the beautiful sink fixtures were in need of a dry cloth swipe and the shower head had mold and water residues accumulated on it. Although bathrooms are modern and spacious, the shower glass that protects the water from flooding the floor, is too short, so water do goes out into the bathroom floor. In all, this hotel has the infrastructure to be a very good little gem but small management details need to be addressed first. Just then, it'll be worth more than $80 per night.

Punti positivi: Other than the fact that pin one particular day I couldn't get adequate water pressure in the shower, I thought it was a good value. I'd stay there again. Ped

Punti negativi: Shower was spotty. One day I had bad pressure, but rusty was one day out of three three days I stayed there.

Punti positivi: The Hotel in general was decent. It was clean and updated and the breakfast buffet was good with a lot of variety.

Punti negativi: The customer service at the hotel was beyond bad, it was the worst service I have ever experienced. We had an issue with our reservation not being found and although I had a print out of the confirmation with all the information and showing it had been pre-paid, the check in clerk would not accept it because he did not know who Kayak was. He said I had to put a deposit down in order for him to give us a room. He also did not let us borrow the phone to call Kayak's customer service line to correct the issue, nor did he want to call. I have worked in a hotel in his exact position and if someone showed up with a reservation confirmation, it was my responsibility to create the reservation based on the confirmation sheet and deal with the vendor myself. As a person providing a service, the goal is to give the guest and wonderful stress free stay, not make it unbelievably impossible to check in to the hotel at 2 o'clock in the morning. In the end I ended up borrowing a cell phone and calling Kayak and had our room within 10 minutes, if he would've just picked up the stupid phone all the this frustration and this bad review would've been avoided.

Punti positivi: Posizione

Punti negativi: Più un hotel d'affari piuttosto che per piacere