Trova voli low cost per San Paolo del Brasile San Paolo-Congonhas

Punti negativi: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.

Punti positivi: The crew and the food were great!

Punti negativi: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.

Punti negativi: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.

Punti negativi: Seat recline was broken- wouldn’t hold position.

Punti positivi: Staff were professional and polite.

Punti negativi: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Punti negativi: Information on arrival time was not correct

Punti negativi: Boarding was crazy. Could not everyone in the gate area.

Punti positivi: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Punti negativi: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Punti negativi: Information on arrival time was not correct

Punti positivi: Fast boarding

Punti negativi: Slow in refuelling, got us delayed for 40-

Punti positivi: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Punti positivi: Loved the smooth ride.

Punti negativi: Bathroom was pretty nasty

Punti positivi: Food was great, seat was amazing

Punti negativi: Boarding was done by bus and it took too long and it want comfortable

Punti positivi: There is nothing to like about the flight

Punti negativi: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.

Punti positivi: Yes

Punti positivi: Efficient check in and polite crew.

Punti positivi: Crew were excellent

Punti negativi: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Punti positivi: Flight and the crew!

Punti negativi: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Punti positivi: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Punti positivi: Customer care was super supportive

Punti negativi: Inflight sandwiches

Punti negativi: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!

Punti negativi: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.

Punti positivi: Nothing

Punti negativi: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Punti negativi: Seat recline was broken- wouldn’t hold position.

Punti positivi: Tap crew is very nice.

Punti negativi: No turbulence

Punti positivi: Efficient check in and polite crew.

Punti negativi: flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight

Punti positivi: The crew was super nice. Everything went smoothly.

Punti negativi: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!

Punti positivi: The crew tried to be helpful but were equally frustrated with the ground crew.

Punti negativi: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Punti positivi: Great atmosphere, crew was excellent!

Punti negativi: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Punti negativi: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Punti positivi: The crew was informative

Punti negativi: Inflight sandwiches

Punti positivi: Good service, friendly staff and easy boarding process, good food and on time departure

Punti negativi: No complaints

Punti negativi: TAP doesn't understand the first thing about customer service.

Punti positivi: New plane, great seating.

Punti negativi: Food should be tastier and boarding should be more efficient and on time.

Punti negativi: The crew not sympathique

Punti negativi: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Punti negativi: Flight was delayed for 4+ hours

Punti positivi: Good selection of movies.

Punti negativi: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.

Punti positivi: Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Punti negativi: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Punti negativi: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Punti positivi: Everything works and quick to get to destination.

Punti positivi: Klm's consistantly high standards in everything they do.

Punti negativi: Nothing

Punti positivi: Decent price for economy comfort seat, 4A.

Punti negativi: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Punti negativi: 30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich.

Punti positivi: Price

Punti negativi: Use jet bridge instead of bus gate

Punti positivi: The entertainment was ok.

Punti negativi: Everything else was terrible. From check-in to boarding to flight.

Punti positivi: New aircraft had free Wi-Fi and lots of movies. Clean.

Punti negativi: First bag fees of $120 per bag one-way were punitive. Anti-customer policy. Cannot recommend flying with them.

Punti positivi: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.

Punti negativi: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...

Punti positivi: The crew and the food were great!

Punti negativi: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.

Punti negativi: Seat recline was broken- wouldn’t hold position.

Punti positivi: n/a

Punti negativi: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.

Punti positivi: Planes were on time and connections made.

Punti negativi: One bag delayed as not put on flight and food could be better.

Punti negativi: Delay due to strike

Punti positivi: Flight and the crew!

Punti negativi: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Punti positivi: Crew were excellent

Punti negativi: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Punti negativi: Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together.

Punti positivi: Yes

Punti positivi: It was Okay

Punti negativi: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-

Punti positivi: Nice and friendly crew

Punti negativi: None