Piaciuto: il clima che si respira sui voli Delta Non mi è piaciuto: posto stretto
Punti positivi: "Super friendly crew they were not mask Nazis it was nice"
Punti negativi: "Super friendly crew they were not mask Nazis it was nice"
Punti positivi: "The crew amd aircraft was wonderful"
Punti positivi: "Nothing"
Punti negativi: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Punti positivi: "Leg room in comfort +"
Punti negativi: "Removal of food trays could be done sooner"
Punti positivi: "Seating and serving, both very good"
Punti negativi: "I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do..."
Punti positivi: "The flights were on time. The crews on both flights were friendly."
Punti negativi: "Figuring out how to get boarding passes after seat assignment was not easy or forthcoming because I flew basic economy, especially on my connecting flight. Having instructions on that would be helpful."
Punti positivi: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Punti negativi: "Nothing really. Flight was quick."
Punti positivi: "Good on flight entertainment"
Punti negativi: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Punti positivi: "Very nice, pleasant crew."
Punti negativi: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Punti positivi: "Taco"
Punti negativi: "Taco"
Punti negativi: "Multiple delays made us miss 4th July celebrations"
Punti positivi: "Easy boarding"
Punti negativi: "Ensure the entertainment is working not able to watch movies on an eight plus hour flight"
Punti positivi: "The free movie/entertainment system"
Punti negativi: "Leg room limited, but seats were ok"
Punti positivi: "Great experience!"
Punti negativi: "The girls were sweet as usual!"
Punti positivi: "Crew was awesome. Very efficient"
Punti negativi: "Couldn’t connect to see the trip on the monitor but no big deal. Still was able to watch tv"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive."
Punti positivi: "Yravelling goes well when workers are competent and organized."
Punti negativi: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Punti positivi: "The attention to detail from the crew, and the friendliness"
Punti positivi: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Punti negativi: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Punti positivi: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Punti negativi: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Punti positivi: "On time, and pleasant flight. Flight attendants were first class: very competent."
Punti negativi: "I slept all the way, so can’t say whether anything went wrong with the flight."
Punti positivi: "The flight is short and easy."
Punti negativi: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Punti positivi: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Everything is good except our lunch as described below."
Punti negativi: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "Food was ok."
Punti negativi: "Flight attendants could have been a little more friendly and helpful."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "It was whatever"
Punti positivi: "Friendly crew with modern plane"
Punti negativi: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Punti positivi: "I had an open seat next to me."
Punti negativi: "Bumpy flight"
Punti positivi: "Everything went smoothly."
Punti negativi: "Like ALL planes today, too crowded."
Punti negativi: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Punti positivi: "Ease of it all!"
Punti negativi: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Punti positivi: "Staff was frIendly."
Punti negativi: "One of my bags went to Santa Fe"
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."
Punti positivi: "Who could ask for more?"
Punti negativi: "N/A"
Punti positivi: "Entertainment system"
Punti negativi: "Crew lacked any customer centricity, service was poor"
Punti positivi: "Good snacks and movie selection. Seats were spacious and comfortable"
Punti negativi: "Delayed flight, confusing boarding, and not the friendliest flight attendants"
Volo in tempo Perfetto Volo e arrivato in anticipo e tutto ok ci hanno messo dietro dove c era spazio e mi sono presa un posto dove non c era nessuno
Non ti fanno da mangiare sui voli interni solo cookies e drink però c era tanta turbolenza e quindi era difficile per loro dare da bere. Però partito in orario .
Punti negativi: "No masks"
Punti positivi: "entertainment, seat space (main cabin extra)"
Punti negativi: "meal service more suitable for daily flight (breakfast first and lunch last)"
Punti negativi: "The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage"
Punti positivi: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."
Punti positivi: "The crew was friendly and helpful"
Punti negativi: "Just about everything but the crew"
Punti positivi: "punctual and crew was very nice"
Punti negativi: "old aircraft so each seat didn't have individual screens for entertainment"
Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"
Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"
Punti positivi: "Good seat though cramped."
Punti negativi: "Cramped. I don't like in flight credit card offers."
Punti positivi: "Timely"
Punti negativi: "No entertainment in the seatback or power for charging personal devices"
Punti positivi: "I wanted to fly british airways because they have newer nicer more modern planes where even coach has electrical plugs. Seats are more comfortable. Imagine my surprise when my flight was changed to American Airlines on a plane that was so old the seats didn’t have inflight entertainment and they were way too small."
Punti positivi: "The flight crew was incredibly friendly"
Punti negativi: "Old plane with uncomfortable seats. Also, for a 10 hour flight there was only 1 new release and it was a kids movie"
Punti negativi: "baggage damaged and lost"
Punti positivi: "Crew worked hard."
Punti negativi: "premium service was good including extra seat space"
Punti positivi: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Punti negativi: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Punti positivi: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."
Punti negativi: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."
Punti positivi: "Service"
Punti negativi: "Old airplane between MIA and SJU"
Punti positivi: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Punti positivi: "Trip overall was great until getting baggage at baggage claim."
Punti negativi: "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."
Punti negativi: "Check in was a disaster with the computer system down. The gentleman that helped us was lovely but system issues kept us at check in a very long time and unfortunately that together with the crazy insanely long distance to our gate- then only to take a bus- we did not have time to pick up any food or make any stops which we counted on and had arrived 2.5 hours ahead of time to check in to allow for."
Punti positivi: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Punti negativi: "See above ....."
Punti positivi: "Movie choices"
Punti negativi: "Food"
Punti positivi: "On time"
Punti negativi: "Entertainment sucks, food, better eat a 7 eleven, confort very very baf"
Punti negativi: "One of the oldest aircrafts - unbelievable they would use this from Milan to JFK! There were NO TV screens on the seats and whats worse is there was nowhere to plug in headphones to watch the one tiny TV screen for all. When we were landing the lights in our cabin - the crew was mediocre - the food was indelible - I advent flown American for over a decade internationally and there is a good reason why i will never again!!"
Punti positivi: "I liked the food and the fact that we had booked good seats in Economy so we were comfortable."
Punti negativi: "We weren't able to choose the movies etc. We were forced to watch what the airline picked on a big screen. Old plane."
Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."
Punti positivi: "Quietness of the flight and easy boarding entertainment was good"
Punti negativi: "Food a bit heavy and large and crew only ok"
Punti negativi: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"
Punti negativi: "Il volo era stato overbooked"
Punti positivi: "The fact I was able to go home."
Punti negativi: "The plane is old and there was combustion smoke smell in the cabin. The seats were also old and looked like repairs were made in some instead of replacing them. There were no TV’s in front of my seat reather the ones projecting on the corridors. Food was full of poor GMO ingredients with palm oil and high fructose corn syrup..... a disgrace coming from Italy."
Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"
Punti positivi: "tutto ok"
Punti positivi: "Just about nothing."
Punti negativi: "Aged plane, aged bitter crew."
Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"
Punti positivi: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Punti negativi: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Punti positivi: "The crew was nice."
Punti negativi: "The plane was from 1970 and I mean that. A 10 hour flight with only main cabin tvs, no wifi or outlets? Atleast hand out ipads. The food was also absolutely disgusting. I know it's airplane food, but what a horrible first impression to anyone coming over to the US for the first time and they eat BBQ chicken that tastes like dirt."
Punti positivi: "Old plane. No entertaining in seats for a 10 hour flight. Awful."
Punti negativi: "Think this plane still had screens overhead vs personal screens."
Punti positivi: "Plane was cleaner than most. Not freezing cold like almost all other flights"
Punti negativi: "Paid for upgrade that wasn't great. Next class down was just as good. AWFUL FOOD!! Worst I have ever had. HATE the new seat design. Cant lean against the window because of the gap. My purse fell through the gap onto the floor behind my seat. Had to ask the person behind me 3 times to please hand it back to me. The armrest doesnt go up which helps at times getting in and out. It is a large uncomfortable impediment. The remotes were all over the place, down in the seat, on the floor. No one could find the plug in for the headphones. It is in the most ridiculous place!"
Punti negativi: "Old airplane, bad food"
Punti negativi: "Good flight!"
Punti negativi: "I received an electronic boarding pass but still was required to go thru a security check to get a paper boarding pass, and then had to go stand in the original line again. Aircraft was dated. Audio for th in flight was bad. Poor experience overall."
Punti negativi: "No personal tv's on an international flight, that is absurd Smallest seats I've sat in in years"
Punti positivi: "Flight attendants"
Punti negativi: "Cramped beyond belief. Can’t roll carry on bags through aisles. Seems they’re more narrow. Boarding seems something beyond common sense. On domestic flights I only fly Southwest unless a must do trip and they don’t fly there. Our trip over to Milan on British Airways was wonderful. Sorry the last leg was American Airlines.)"
Punti negativi: "Lost my next flight connection because this flight was not on schedule."
Punti positivi: "The cabin was beautiful, the crew was SO friendly and very helpful in every way. The best Flight Attendants!!!! This was the best flight I've had in 30 yrs. I can't say enough great things about this leg of our trip. Food was good for airline food.....I just spent 9 days in Italy eating the best, so hard to compare with! I'm a retired Flight Attendant."
Flight cancelled after long delay, rudely denied compensation, incurred significant expense. Placed claim. 6 weeks later and still no reply from Air Canada.
Punti positivi: "Comfortable and clean flight"
Punti positivi: "The crew did it’s best to get us on ASAP"
Punti negativi: "The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal."
Punti positivi: "Ease of travel"
Punti negativi: "The food was horrible on the plane"
Punti positivi: "Food OK, seating OK, crew professional."
Punti negativi: "Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass."
Punti positivi: "Electronic shades!"
Punti negativi: "Timing of meals. The first meal was 2 hours after take off."
Punti negativi: "if the flight is on time. I was delay more than 10 hours"
Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"
Punti negativi: "The flight was late more then 2 hours. I missed connection flight!"
Punti positivi: "Where we sat."
Punti negativi: "Earphones plug ins were scanty in their connections"
Punti positivi: "We arrived safely"
Punti negativi: "I decided to pay a little extra for preferred seating (exit row). However, I was stuck in the baby row. I would have been better off not paying extra and staying in my original seat. I have nothing against babies (the baby in my row was quiet), don't get me wrong! It's just that this should be pointed out at the time of selecting a seat and it was not clear on the AC website. The crew moved my carry on several rows back without telling me (I put my bag in first into the overhead bin and then had to chase it down when I needed something). Not acceptable!"
Punti positivi: "Kind and polite service."
Punti negativi: "No food for an international flight"
Punti positivi: "No tv"
Punti negativi: "No tv"
Punti positivi: "No surprises."
Punti negativi: "NA"
Punti negativi: "They feel like seats for budget flights."
Punti positivi: "Airplane was very clean. Flight was smooth and timely"
Punti negativi: "Food was terrible. Certain attendant was condescending and rude for absolutely no reason."
Punti positivi: "Their sympathy for our atrocious wait was, free pop and water, and some pretzels. $30 meal vouchers at the limited options gate area, which could only be used towards a meal (really? no where else?). Here's a were sorry email and a discount on your next flight with us. I have yet to see how much the significant cost for that discount but my expectations of Air Canada are very low."
Punti negativi: "That delay was horrendous, I spent 10 hours at an airport. I woke up so god damn early to get there because of news spreading the worries of people waiting at customs immigration to the U.S. it only took us 40min to get through and the flight delay notice was given an hour and a half before departure. We couldn't even sleep on any benches because they were all designed for individuals to sit. It wasn't until our gate location moved to the end of that area was there any carpeted floor space to sleep on. On the flight, economy seating was very tight with limited leg room, and best of all our seats had no window, literally every other row in our section had a window. Air Canada handled this stressful event very poorly, once they figured out bringing a new air craft hours later, and everyone moved to the new gate area, all the attendants had left from their gate post until 40min before the flight which was hours later."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Punti negativi: "Flight was delayed by roughly 2 hours allegedly due to construction at the Toronto Pearson airport. I recognize that this was possibly not Air Canada's fault but the delay was still unforeseen."
Punti negativi: "There was a very long line to check in, the gate was changed prior to the flight, we couldn't get to the gate because the doors were locked, we had to stand there waiting for 30 minutes, and the flight was delayed by 90 minutes"
Punti positivi: "Airbus 787"
Punti positivi: "service, friendly attendants, amenities"
Punti negativi: "Seats are so close together. No room. No tvs."
Punti positivi: "No screen creates a longer feeling flight."
Punti negativi: "No good food."
Punti positivi: "My onward journey was great. Return was not so. As a gold member I would have appreciated an upgrade. In a long flight I would have appreciated more water served regularly."
Punti negativi: "Air Canada also bumped our flight to 3 hrs earlier."
Punti negativi: "The connection process at YYZ airport. You need to clear security twice in order to connect. Risk of missing flights got connection because the walk to terminal is long and security checkpoint is very inefficient and sllw"
Punti positivi: "I found the crew in this flight very accommodating and pleasant......"
Punti positivi: "Everything was amazing! On time and nice flight!"
Punti negativi: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
Punti negativi: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Punti positivi: "The 787 aircraft. What a beautiful plane"
Punti negativi: "Calgary airport. NEVER AGAIN!"
Punti negativi: "Delayed 3 hours"
Punti positivi: "Efficient boarding and unloading. Cabin service was fine but the food in economy was marginal."
Punti negativi: "The food was too TV dinner like. Lufthansa did much better."
Punti positivi: "we sat on the airplane for over 3 hrs , waiting for someone to clean the waste water from the plane.! it was very alarming the lack of service , never seen anything like that before !"
Punti positivi: "Movies on plane"
Punti negativi: "Food not enough"
Punti positivi: "All the crew was nice and helpful"
Punti negativi: "No wifi, bad tv options, bad food,"
Punti negativi: "Delayed"
Punti positivi: "The flight attendants tried their hardest to keep issue minimal."
Punti negativi: "The second engine needed for take off had issues so the airline tried to get second engine replaced. Unfortunately the second engine also controlled the air conditioning. We waited through 3 engine replacement tries in the hot Italian summer inside a hot cabin with approximately 150 passengers. Almost an hour later, engine was replaced but damage was done. Many transfer flights had to be rescheduled for later flights. Where was the reimbursement???? Just a million thanks for our patience. Time is money"
Punti negativi: "The flight was fine, but when I got home, I had two charges on my credit card from Air Canada. When I called, the woman didn't know what they could be for, so she told me to email Air Canada flight feedback. I still haven't heard from them."
Punti positivi: "They surprisingly didn't lose our bags...on this flight."
Punti negativi: "Where to start?! Air Canada is by far the worst airline I have ever flown on. initially there was no information on what gate we were supposed to go to. The timeline of when the gate was going to be told ended up being 45 minutes later than initially projected which turned out to be an hour before the flight was supposed to take off, which didn't leave much time to make it through passport control and to the correct gate. The flight was then delayed over an hour before we were able to board. Once we boarded the flight, we were delayed again an additional hour. We finally took off and landed in Toronto to be delayed yet again before we could go to our gate. Once we go to our gate (close to 30 minutes after landing) the gate would not work and we were stuck on the plan an additional 30 minutes. What was supposed to be about a 9 hour flight turned into almost 12 hours of misery. I will never fly air canada again. The best part about air canada is how every canadian I talked to say "oh yeah, they are such a "terrible" or "shitty" airline."
Punti positivi: "Safe landing. Rescheduled and was only 1.5h behind"
Punti negativi: "Our 6:30am flight was cancelled without any notice, no phone call, no email to tell us. Took over an hour to get through on the phone to see if we could reschedule to the next available flight"
Punti positivi: "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."
Punti positivi: "There we delays and baggage transfer issues at Montreal for connecting flights. There were delays leaving from Rome."
Punti negativi: "Delays and screening process in Montreal."
Punti positivi: "Loved the leg room. Flight was on time and got our luggages on time, flight attendants were very nice and helpful! overall flight was very comfortable. will fly with Air Canada in the future again :)"
Punti positivi: "I somehow got upgraded to business class. It was an incredible experience. What is there not to like about free champagne, a great selection of wines, a seat that feels like a bad, and the best service? Highly highly recommend."
Punti negativi: "Nothing. Everything was amazing."
Good seat (;larger than economy), legroom and good staff. No food offered, and I was not able to connect to the onboard WiFi.
Liked: Ability to change flights when there was a delay/cancellation Disliked: no food, drinks (pop and coffee only) only on 4+ hr flights,
il bagaglio è stato trattenuto e non mi sono state date spegazioni, forse era rimasto a Chicago. Mi è stato portato dal corriere dopo tre giorni e non ho ricevuto alcuna spiegazione sul perchè di questo prolungato ritardo. Il corriere che a detta dell'ufficio lost and found dell'aeroporto di Capodichino, avrebbe dovuto avvisarmi per concordare orario, non lo ha fatto, rischiando di non trovarmi a casa. All'aeroporto nessuno rispondeva a telefono nemmeno i carabinieri
il bagaglio non è stato imbarcato non so perchè, il cambio dii terminal e i controlli per la seconda volta della security nonostante si trattasse di un transito, mi hanno fatto rischiare di perdere l'aereo.
Mi è stata preclusa la possibilità di acquistare il bagaglio da stiva online, il che è assurdo. Capisco che la tariffa economy non lo consentiva, ma per principio essendo il viaggio intercontinentale e di 21 ore, doveva darsi la possibilità. Il tempo di transito all'aeroporto di Chicago è stato di 1 ora e 48 minuti, pochissimi per cambiare terminale, prendere la valigia, superare di nuovo la security e imbarcare di nuovo la valigia, ho dovuto scavalcare i nastri correndo e chiesto ai passeggeri di farmi passare, assurdo. Per finire il bagaglio mi è stato restituito dopo tre giorni, allucinante. Ciò nonostante il lunghissimo stop a Monaco dalle 9,30 alle 15 circa, la compagnia ha avuto tutto il tempo di avvisarmi. Solo atterrata a Napoli mi è arrivata in concomitanza l'avviso che il bagaglio non era imbarcato. Dopo reclamo finalmente è giunto dopo 3 giorni e mi sono già rivolta alla assicurazione
Punti positivi: "The crew was friendly and helpful"
Punti negativi: "Being on time."
Punti negativi: "90 minute delay almost caused missed connection"
Punti positivi: "Seat was comfortable. Crew was helpful. Flight was on time."
Punti positivi: "The boarding was quick."
Punti negativi: "Flight attendants weren’t 5 out of 10 on the friendly scale."
Punti negativi: "Check-in process took nearly two hours because of other flight cancellations. Very chaotic process. Seat on plane was not very comfortable and arm rest was broken. However, flight went smoothly with an early arrival. Very good flight attendants and good food."
Punti positivi: "The checking kiosk with luggage check-in, weight station and automated ticket printing for boarding pass and luggage tag. Security checkpoint was smooth and moving fast. All above have vastly reduced stagnant check-in line at the check-in counters."
Punti negativi: "Need more properly trained ground crew at baggage drop point (which is also the previously check-in counter) to ease the line and expedite the check-in. Also need more notification billboard along the long line to better inform the passagers what to expect at the security checkpoint."
Punti negativi: "I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!"
Punti positivi: "for economy on an American carrier it was fine."
Punti negativi: "American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can"
Punti negativi: "Il personale dovrebbe imparare a parlere meglio l'inglese e soprattutto a dare indicazioni corrette!!"
Punti negativi: "Da milano a new york ho pagato il bagaglio da stiva 52,00€ arrivata a New York per Nashville ho dovuto pagare altri 65$ Per la mia borsa altrimenti non mi facevano imbarcare ASSURDO!!! Al ritorno da Nashville a New york ho pagato 30$ per il bagaglio da stiva e altri 60$ per ill volo per Milano."
Punti negativi: "Il personale agli imbarchi dovrebbe essere più gentile e cortese!!"
Punti positivi: "Volo breve ma piacevole Buono lo spazio per le gambe Gradevole lo staff a Bordo !"
Punti negativi: "Niente da segnalare"
Punti negativi: "Nessun pasto su un volo di 6 Ore??? Il cibo era a pagamento! Niente cuscini (ci hanno detto all’inizio dell’imbarco non abbiamo cuscini usate i vostri capotti come cuscini. Non importa che non ci siano cuscini ma e ridicolo di fare l’annuncio chiedendo di usare i propri capoti come cuscini Cuffie a pagamento ! Sul serio?"
Punti positivi: "We had a two hour delay due to mechanical issues. Long time to fix it,"
Punti positivi: "Pulizia aereo"
Punti negativi: "Trolley a bordo senza poterlo collocare sopra la cappelliera corrispondente al posto assegnato"
Punti positivi: "The crew on the flight were very friendly, very attentive and always smiling. They took great care of the passengers and in particular a woman with a crying baby. It didn't bother me at all, but I know the parents were concerned and the flight attendants were so kind and helpful. The food was truly fantastic, and served hot and with a smile. They repeatedly asked us about water, as the cabin was dry. I would give the crew an A+!"
Punti negativi: "My husband and I have not flown for several years and have always enjoyed past flights. However, it seems as if the seats have much less leg room than years ago. I am only 5 foot 4 inches, and was very uncomfortable. My husband is 6 feet tall and he was miserable. Sleeping on this 9 hour flight would have been helpful, but due to the cramped seating, it was pretty much impossible. The little pillow and blanket did help with some back support, but I guess making more money per flight is more important than comfort."
Punti positivi: "Crew attitude and service excellent"
Punti positivi: "The flight was very smooth. Didn't get hungry, because they provided snacks, beverages, and a decent lunch/dinner. Liked that pillows and a blanket were provided. Liked the free entertainment with some good movie and TV choices to help pass the time."
Punti negativi: "Hated the tight seating, very narrow, so uncomfortable; Couldn't sleep and I WAS FREEZING. Ended up with a terrible cold and sore throat. Angry that I had to pay $100 each way for my second checked bag. Terrible policy. Probably won't fly anymore, if I can help it!"
Punti positivi: "Nice seats"
Punti negativi: "No headphones available. No menu selection available."
Punti positivi: "Smooth flight. On time"
Punti positivi: "The new Polaris business cabin is awesome"
Punti positivi: "The new Polaris business cabin on 777-200 is awesome"
Punti positivi: "Economy plus seats were comfortable and definitely worth it. In-flight service was very good."
Punti negativi: "Multiple delays mean we deplaned nearly 3 hours late in Chicago. The plane was late inbound, had a minor mechanical issue, and on top of that we were at a remote gate so they had to bus everyone to plane. After all that, we sat on the tarmac even longer because of “traffic”. Our takeoff clearance had expired and we were behind a bunch of planes. After landing in Chicago, we waited an additional 30 minutes because our gate was occupied."
Punti negativi: "il bagaglio è stato consegnato con un giorno di ritardo, nonostante abbia superato i controlli della dogana correttamente (l'ho riposizionato personalmente sul secondo rullo)"
Punti negativi: "We almost miss our flight cos the line was so long in the custom check out n the airport crews kept directing us in the wrong lines. It was very unorganised."
Punti positivi: "Entertainment in aereo"
Punti negativi: "Pasta scadente. Aggiungere pizza alla offerta di cibo. Facilmente refrigerabile e impossibile che sia cattiva. Facile da mangiare."
Punti positivi: "PERSONALE OTTIMO, IL MIGLIORE MAI AVUTO"
Punti positivi: "Advance boarding for veterans"
Punti negativi: "Multiple delays on departure due to traffic."
Punti positivi: "Il Posto Al mio fianco era libero"
Punti negativi: "Divertimento a pagamento"
Punti positivi: "Flight was on time"
Punti positivi: "I has two seats cose ro me empty!"
Punti negativi: "The video entertainment was not free."
Punti negativi: "the costumer service at the Newark Airport, was bad."
Punti positivi: "sistema di intrattenimento buono"
Punti negativi: "il volo San Francisco Toronto è partito in ritardo e durante tutto il volo il personale non è stato in grado di darci alcuna informazione riguardo alla connection per Milano (medesima compagnia.....). Tutti quelli che avevano coincidenze strette sull'aereo per ogni parte del mondo erano allibiti da questa mancanza di informazioni, Una volta arrivati a Toronto il personale di terra non sapeva nulla e siamo dovuti correre fino al gate seguendo le indicazioni dei monitor che davano lo stato del volo come "Boarding". Arrivati trafelati al gate abbiamo scoperto che il volo era partito mezz'ora prima e si erano dimenticati di aggiornare lo stato del volo sui monitor......................... Dopo un'ora di attesa al banco dell'assistenza ci hanno mandati in hotel e dato il biglietto per il volo del giorno successivo. Parte dei pasti li abbiamo pagati di tasca nostra visti i pochi dollari di buono per mangiare (7$ per la colazione, 10$ per pranzo e 15$ per la cena, spendibili esclusivamente all'Holiday Inn dove la sola colazione a buffet costava 17$ + tasse..."
Punti negativi: "volo in ritardissimo e cibo a pagamento"
Punti positivi: "Flight was ahead of schedule to land and there was no issues of gates or disembarking"
Punti negativi: "The food was terrible and the crew was bordering on civil there was no pleasantness about the services they provided"
Punti positivi: "THE SECURITY CHECK WAS A BIT TO MUCH, BUT OVERALL A WONDERFUL FLIGHT."
Punti positivi: "economy plus"
Punti positivi: "Spazio per le gambe leggermente maggiore rispetto al volo di andata operato da Lufthansa, schermo per l'intrattenimento e scelta di film/serie tv molto buoni."
Punti negativi: "Inaccettabile che le hostess siano scortesi e rispondano in modo brusco a domande (tipo dove si trovano le toilette) fatte con gentilezza! Viaggio tantissimo, ma non mi era mai capitato, neanche nelle low cost, che passando con il carrello delle bevande, la hostess sbraitasse "Something?" ai passeggeri, quasi correndo, e che sembrasse addirittura scocciata se viene fermata per dell'acqua!! Pessima impressione, che ha reso ancora più sgradevole un red-eye flight che già di per sè non è un'esperienza piacevole."
Punti positivi: "Very efficient check in,leaving Rome."
Punti negativi: "Strong bathroom oder in flight. "Cow cart transpot"t in DC"
Punti positivi: "That the pilots and plane made the trip safely."
Punti negativi: "Most of the crew was unfriendly. A cross country flight with not a meal covered by an exorbitant ticket fare! One way did not offer any video entertainment except for extra charges!"
Punti positivi: "Headrests had pull out sides for head. In flight movies what a great selection."
Punti negativi: "Seats were small, very little leg room also,"
Punti positivi: "Nice staff, smooth flight"
Punti negativi: "No snacks offered on any of my 4 flights. Had to ask. Paying for in flight tv, seriously? $25 bag charge each way for a flight that was already over priced compared to delta. Tiny, uncomfortable plane for a 3 hour flight No plan to fly United again"
Punti positivi: "Very nice flight. Especially since it was 10 hours. The staff brought water around as an extra which was great to keep us hydrated. Plus a decent lunch ice team and snacks. Comfortable plane."
Punti positivi: "The TV's on the plane were newer and easy to use."
Punti negativi: "The crew was not friendly, particularly one woman who would roll her eyes at folks anytime they asked for anything. Occasionally, they would say they were out of something only to "magically" have it appear later. The landing was about the worst I have experience. Must have been a rookie pilot."
Punti positivi: "On time, good service very attentive crew"
Punti negativi: "Ice cream desert served was Toffee flavor, ugh..."