Delayed flight, it is noticeable airplanes noticeable aged
L'atterraggio è stato un po' brusco
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Punti positivi: "Nice food"
Punti negativi: "Allow business passenger to use front bathroom."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Overall a nice and good flight"
Punti negativi: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Comfort"
Punti negativi: "Wifi on klm"
Punti positivi: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Punti negativi: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Punti positivi: "The crew."
Punti negativi: "The time between flights."
Punti positivi: "very nice crew"
Punti negativi: "my bagfage was lost"
Punti negativi: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Punti positivi: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Punti negativi: "Doesn't"
Punti negativi: "Troppo ritardo"
Punti positivi: "The flight crew was so friendly and the food was really good."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Punti negativi: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Punti positivi: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Punti negativi: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Punti positivi: "Crew was nice and efficient"
Punti negativi: "Economy seats don’t recline enough."
Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Punti positivi: "Light snack and complementary wine"
Punti positivi: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Punti negativi: "Nothing"
Punti positivi: "Crew was awesome"
Punti negativi: "."
Punti positivi: "Great service"
Punti positivi: "The crew was efficient. Flight left on time. Food and wine served."
Punti negativi: "No entertainment."
Punti negativi: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Punti positivi: "Food and staff behaviour"
Punti negativi: "Entertainment"
Punti negativi: "Boarding was confusing and disorganized"
Punti positivi: "Fast boarding"
Punti negativi: "The entertainment system wasn’t working for the whole 10 hour flight."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Nothing really"
Punti negativi: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Punti positivi: "I got some rest"
Punti negativi: "unable to charge my phone or watch movies"
Punti positivi: "Booked extra room seat which gave me good room for seating"
Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Punti negativi: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Punti positivi: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Punti negativi: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Punti positivi: "The cabin crew were pretty good. That's about all that was good."
Punti negativi: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Punti negativi: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Punti positivi: "Thankful for coffee being served without charge. Not all airlines do that."
Punti positivi: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Punti positivi: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Punti negativi: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti negativi: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Punti positivi: "Crew was friendly, and the food was better than the usual KLM fare."
Punti negativi: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Punti positivi: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Punti positivi: "Poor"
Punti negativi: "Poor"
Punti positivi: "El entretenimiento"
Punti negativi: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Punti negativi: "Short and sweet"
Punti positivi: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Punti negativi: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Punti positivi: "Great and friendly crew"
Punti negativi: "In-flight system had some problems and seats seemed a bit uncomfortable"
Punti negativi: "Delay in take off 45 min!!!!"
Punti negativi: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Punti positivi: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Punti negativi: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Punti negativi: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Punti positivi: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Punti negativi: "Explain me to take the bag on time.it was almost left in the airport."
Punti positivi: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Punti negativi: "See previous"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "Excellent service"
Punti positivi: "Crew great."
Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "On time, no hassle."
Punti positivi: "Crew was very friendly. Food was excellent"
Punti positivi: "Average crew. Average seat."
Punti negativi: "They could have controlled screening babies better. They just let them scream....."
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti negativi: "Excelente aerolínea"
Punti positivi: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Punti negativi: "See above. Overall, very nice experience."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti positivi: "Flight was in time"
Punti positivi: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti negativi: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Punti negativi: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Punti negativi: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Punti negativi: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti negativi: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Punti negativi: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Punti positivi: "Their evacution video is interesting"
Punti negativi: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Punti positivi: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Punti negativi: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti negativi: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti positivi: "Fine for a 45-50 minute regional flight."
Punti negativi: "Wouldn’t be great for long-haul flights."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Punti positivi: "The food, entertainment, and service. Waited for me after almost missing my flight."
Punti negativi: "Nothing."
Punti negativi: "I was asked to change my seat repeatedly"
Punti positivi: "Nothing particular"
Punti negativi: "Nothing particular"
Punti positivi: "Good cabin, but very conjugated :|"
Punti negativi: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Would not book these airlines again through Kayak. Because they everyone refuses to help if the tickets are not booked directly through them. Kayak refused to help because we got on 1 of 2 flights, but got stuck in London.
Punti positivi: "Comfort and organized"
Punti negativi: "Entertainment, there was no tv"
Punti negativi: "Nothing"
Punti negativi: "Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow"
Punti positivi: "Crew very friendly."
Punti negativi: "I could not get wifi. Had it from GCM to SAV with no problems."
Punti positivi: "In flight entertainment and food were great"
Punti negativi: "Wish seats were comfier and more legroom"
Punti positivi: "No delays"
Punti negativi: "N/A"
Punti positivi: "Everything was very smooth and pleasant overall."
Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"
Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"
Punti negativi: "Very upset with baggage handling and charges for baggage on an international flight. I bought an economy fair but was not well informed about fact that charges for baggage would be made. I ended up paying more in fees for baggage and seats than if I had purchased a "regular" coach fare or had flown on another airline. Will do this next time. Also, both my pieces of luggage were damaged and not properly latched following opening by security."
Punti positivi: "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
Punti negativi: "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
Punti positivi: "Both flights were great. No issues at all with either of the flights or airports. Layover was just long enough to get through customs and get something to eat."
Punti positivi: "Meaals and good timing"
Punti negativi: "Lack of information on buying alcohol in airport"
Punti positivi: "Great entertanment system and nice complimentary drinks including liqour."
Punti negativi: "Seats a little cramped in coach"
Punti positivi: "Nothing"
Punti negativi: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Punti negativi: "Was forced to pay over $100 for my daughters seat since she was assigned one by herself in the back of the plane. Was told I would have choices of other seats that I did not have to pay for but this was not true. Was told at check in 24 hrs before I could get her another seat and not pay. For a 10 hr flight, my tv screen did not work. Staff tried to fix it but were unsuccessful."
Punti positivi: "The crew interacts with people serving great food and drinks constantly. The seats were very comfortable with lots of leg space. There are lots of entertainment to choose from."
Punti negativi: "We were delayed because of the weather which couldn’t be helped."
Punti positivi: "Boarding and seat selection. Time of departure worked well for us."
Punti negativi: "The entertainment counsels were not performing correctly. Would not respond to commands property. Had to repeat functions."
Punti positivi: "The flight was not filled with passengers, so a number of passengers had a whole row of three seats in the Dreamliner to sleep on."
Punti positivi: "Crew were friendly and helpful, and flight was relatively pleasant."
Punti negativi: "Entertainment system was poor and lagging. Restroom facilities were atrocious."
Punti positivi: "Can’t say anything good"
Punti negativi: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Punti positivi: "This leg of our trip was much better than our flight out to Venice on British airways. Comfy seats, good entertainment and clean plane."
Punti positivi: "The direct flight from Philadelphia to Venice is extremely convenient. We were treat4ed professionally with care from the staff"
Punti negativi: "The food was just ok and quite frankly could have been a whole lot better. The dinner they served was chicken with just a smidge of salad and rice. The food we received before arriving was pretty bad. it was two very small hot pocket things. Not at all app[ealing."
Punti positivi: "They offered us a little scoop of ice cream."
Punti negativi: "My video screen was busted. Long 9 hrs without anything to watch. Food was cold (as in not reheated after being frozen). Landed at PHL and sat at the gate for 45 min before deplaning, which made us miss our connection. Apparently there’s NO other gate to deplane from than the one they picked. Ridiculous."
Punti positivi: "Our flight was delayed somewhat by a service door not completely latched. The plan returned to get it closed, then was promptly airborne. After the delays, the flight actually made it to our destination by our scheduled arrival time."
Punti positivi: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."
Punti positivi: "Friendly Crew."
Punti negativi: "The food that was served."
Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"
Punti negativi: "Il volo era stato overbooked"
Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"
Punti positivi: "tutto ok"
Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"
Punti positivi: "Everything else"
Punti positivi: "The crew on both flights to Cancun were very nice!! thanks"
Punti positivi: "Entertainment, food and smooth flight."
Punti negativi: "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."
Punti positivi: "The food was great and the service was good."
Punti negativi: "The touch screen on the monitor SUCKED."
Punti negativi: "Delays both ways"
Punti positivi: "Cabin baggage allowance."
Punti negativi: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Punti negativi: "Aereo vecchio"
Punti positivi: "The selection of movies from VCE to PHL was awesome and so were the attendants. Great flight and staff!"
Punti positivi: "One hour delay caused a missing of a connect flight"
Punti positivi: "Good flight, planet of room"
Punti positivi: "I initially booked my flight via Kayak for a cheap no hassle price"
Punti negativi: "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
Punti positivi: "Boarding was fast and easy gate agents were awesome."
Punti negativi: "Older plane. Very uncomfortable"
Punti positivi: "Courteous and polite"
Punti negativi: "Nothing was a great flight"
Punti positivi: "The food was good"
Punti negativi: "The landing was agonizing"
Punti positivi: "The crew was friendly and the plane was clean."
Punti negativi: "This was an American Air flight and checking in and boarding were awful. The entire operation in Paris was very poorly organized. Even though I checked in online in advance, it took over an hour to get through the AA line to drop off bags."
Punti positivi: "The crew did it’s best to get us on ASAP"
Punti negativi: "The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal."
Punti positivi: "Food OK, seating OK, crew professional."
Punti negativi: "Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass."
Punti positivi: "Crew was great!"
Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"
Punti positivi: "Where we sat."
Punti negativi: "Earphones plug ins were scanty in their connections"
Punti positivi: "The flight was short . Food was pretty good"
Punti negativi: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Punti positivi: "The attendants were very helpful and everything was orderly. For the price it was a very good flight."
Punti negativi: "No individual entertainment on an eight hour flight."
Punti negativi: "Again we boarded and because LGA was going to be full, we had to sit in the plane in Toronto for an hour. If you just let us stay in the terminal at least we can be more comfortable. Why is this allowed? It’s unacceptable"
Punti positivi: "The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada."
Punti negativi: "on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job."
Punti positivi: "movies"
Punti negativi: "food is never miss so nad"
Punti positivi: "Friendly, attentive staff. Good service. My toddler, husband and I boarded first because of our child, so we had plenty of time to get comfy on the plane. The flight attendants served sufficient drinks and snacks for the 1 hour flight."
Punti negativi: "Flight was delayed two hours so my toddler and I had significantly longer to wait, which is not too fun. However, I understand this is unavoidable sometimes."
Punti positivi: "The seats were large, and they had power."
Punti negativi: "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
Punti positivi: "Cheap tickets at short notice."
Punti negativi: "Inability to check in online and via machine in transit. Cheap flight gets you cheap service. My entertainment console did not work and had to ask crew to reboot it. Many others had same problem. Food is below meh. My travel was Air Canada all the way but portions provided/partnered with Alaska Air. I was not able to check in for both portions of my travel from HKG to YVR to SEA."
Punti positivi: "There was no entertainment !"
Punti negativi: "Some of the crew were rude no food or drinks No entertainment of any sort for long trips"
Punti positivi: "Great food"
Punti negativi: "Uncomfortable chairs"
Punti positivi: "Some of the roomiest most comfortable seats out there. Lovely staff."
Punti positivi: "Airplane was very clean. Flight was smooth and timely"
Punti negativi: "Food was terrible. Certain attendant was condescending and rude for absolutely no reason."
Punti positivi: "Clean and friendly"
Punti negativi: "Very tight seats, poor food"
Punti positivi: "This flight was not full, so it was a pleasanter experience than expected. Actually, I slept through most of it."
Punti negativi: "flight was delayed, but only by 2 hours, which doesn't even seem that bad. The gate was changed TWICE, which really wasn't awesome, and the 3rd gate did not have enough places to sit down."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."
Punti negativi: "No entertainment and poor seat selection process"
Punti positivi: "Flight boarded quickly, on-time and quiet flight."
Punti negativi: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Punti positivi: "Excellent fight.... comfortable and easy..."
Punti negativi: "Crew where a bit slow... and the use of 4! Languages for announcement was annoying..."
Punti positivi: "Service was great. Food menu has improved greatly."
Punti positivi: "Airbus 787"
Punti negativi: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Punti positivi: "Everything.....the staff were excellent......pure and simple"
Punti negativi: "NOTHING!!!!"
Punti positivi: "Because of the snow storm in Canada, there were delay. Air Canada improved a lot since the last time I travelled with them maybe 3 years ago. They are nice and want to help us. Since there were a delay at MCO, I had less time to catch my flight at Montréal. Everyone was helping. They look at us and smile. We don't seem to disturb them like before. There were an exeption with the woman at the Air Canada desk (MCO)for the luggage and at boarding who was annoying by my question and demand. She was the only one like that. Other passenger also notice it Everything went well also when I travel on my way to Orlando Nov 30."
Punti negativi: "We were delayed taking off. We boarded on time but then had to sit and wait in the plane for almost an hour before taking off. We had a connecting flight in Toronto and thankfully made it but some people missed their flights."
Punti negativi: "Delayed 3 hours"
Punti positivi: "Efficient boarding and unloading. Cabin service was fine but the food in economy was marginal."
Punti negativi: "The food was too TV dinner like. Lufthansa did much better."
Punti positivi: "we sat on the airplane for over 3 hrs , waiting for someone to clean the waste water from the plane.! it was very alarming the lack of service , never seen anything like that before !"
Punti positivi: "Flight attendants were attentive and friendly."
Punti negativi: "It was very hot on the plane."
Punti negativi: "Air Canada closed the door ten minutes before departure although the knew we were in the terminal trying to get to the gate. Air Canada charged us $315 for a flight two hours later."
Punti positivi: "All the crew was nice and helpful"
Punti negativi: "No wifi, bad tv options, bad food,"
Punti positivi: "The flight attendants tried their hardest to keep issue minimal."
Punti negativi: "The second engine needed for take off had issues so the airline tried to get second engine replaced. Unfortunately the second engine also controlled the air conditioning. We waited through 3 engine replacement tries in the hot Italian summer inside a hot cabin with approximately 150 passengers. Almost an hour later, engine was replaced but damage was done. Many transfer flights had to be rescheduled for later flights. Where was the reimbursement???? Just a million thanks for our patience. Time is money"
Punti positivi: "Landing and take off"
Punti negativi: "The fact that we couldn't get seating assignment until last minute"
Punti positivi: "They surprisingly didn't lose our bags...on this flight."
Punti negativi: "Where to start?! Air Canada is by far the worst airline I have ever flown on. initially there was no information on what gate we were supposed to go to. The timeline of when the gate was going to be told ended up being 45 minutes later than initially projected which turned out to be an hour before the flight was supposed to take off, which didn't leave much time to make it through passport control and to the correct gate. The flight was then delayed over an hour before we were able to board. Once we boarded the flight, we were delayed again an additional hour. We finally took off and landed in Toronto to be delayed yet again before we could go to our gate. Once we go to our gate (close to 30 minutes after landing) the gate would not work and we were stuck on the plan an additional 30 minutes. What was supposed to be about a 9 hour flight turned into almost 12 hours of misery. I will never fly air canada again. The best part about air canada is how every canadian I talked to say "oh yeah, they are such a "terrible" or "shitty" airline."
Punti positivi: "I eventually got home."
Punti negativi: "Non weather related cancellations of 10 flights to the US and every other flight was delayed by a minimum of 2 hours. Many flights were delayed by hours then cancelled later on. There was no explanation from the staff. Also, one of the door fire alarms kept going off every few minutes and it was never fixed but eventually shut off. Very unreliable air carrier."
Punti positivi: "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."
Punti positivi: "A very typical flight."
Punti negativi: "No complaints."
Punti positivi: "I somehow got upgraded to business class. It was an incredible experience. What is there not to like about free champagne, a great selection of wines, a seat that feels like a bad, and the best service? Highly highly recommend."
Punti negativi: "Nothing. Everything was amazing."
Punti negativi: "Flight left 20 min. late and did not so much as get a pretzel with our drink."
Punti positivi: "Bags were checked all the way through, Canada to US and I didn't have to recheck them before connection into US."
Punti negativi: "That they make you take your headphones off during takeoff and landing - ear buds only makes no sense."
Punti positivi: "Nothing"
Punti negativi: "First of all, the flight schedule was changed on June 3rd, after the passenger had already left the country for her trip. The flight leaving Milan was moved up BY 6 HOURS!!! When we called the 3rd party used to book the flight, they were not helpful in trying to find a more reasonable option that was similar to the original itinerary booked. So, the passenger got to the airport at 4 am for their 6 am flight and was not able to check in because the 3rd party agency had not confirmed her seats on that flight. No one was available from Air Canada to assist with this issue. The passenger had to work with the Milan Airport information desk and they were able to find out that the 3rd party had never cancelled her seats on the original itinerary so her seats could not be confirmed on the 6 am flight they had "rebooked" her on. As there were no airline personnel to assist, by the time this was found out, the passenger had missed her flight. The person at the Milan airport information desk had to help find a different flight for her to travel on a different airline. This was the WORST experience I have ever encountered!!!!!!!!!!!!!"
Punti positivi: "A clerk of ANA was awesome."
Punti negativi: "The flight to Tokyo was changed at the airport because Air Canada had overbooked and the seats were fully checked-in. So I could not get on my booking flight and had to wait for them to arrange new flight from another air company, to check in it and board for more than 5 hours in the airport!"
Punti positivi: "Very pleased, the plane was very clean and new, entertainment options were great. The crew was fantastic."
Punti negativi: "The food wasn't great. I had the pancakes and then a chicken sandwich, both of which were very average."