it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Everything was comfortable."
Punti negativi: "I can't think of anything."
Punti positivi: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Punti positivi: "Seems that the exit row seat was very narrow!"
Punti negativi: "Be on time"
Punti negativi: "The baggage took a really long time to be delivered to the carousel"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti negativi: "70’ late on a 45’ flight"
Punti negativi: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."
Punti positivi: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Punti negativi: "They asked me to pay for my luggages. It is strange"
Punti positivi: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Punti negativi: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."
Punti positivi: "Food"
Punti negativi: "Seat confort"
Punti negativi: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Punti positivi: "The seats aren’t the greatest"
Punti negativi: "Just the seats"
Punti positivi: "Crew was kind and gracious."
Punti negativi: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Punti positivi: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Punti negativi: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Punti positivi: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Punti negativi: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti negativi: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Punti positivi: "The crew for the most part were courteous."
Punti negativi: "1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase."
Punti negativi: "Delayed 45 mins making transfer for international flight difficult"
Punti positivi: "Swiss took care of arranging hotel for us and substitution flight."
Punti negativi: "Missed connection flight because of delay"
Punti negativi: "Seat would not recline. Long fight cramped 27B"
Punti positivi: "Food service is adequate."
Punti negativi: "Standard complaint, but economy seats are way to squeezed in!"
Punti positivi: "The crew was great and the flight itself was fine"
Punti negativi: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Punti positivi: "Not applicable."
Punti negativi: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Punti negativi: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Punti negativi: "Flight was 30 minutes late which made our connection very tight."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Quick flight"
Punti negativi: "Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board."
Punti positivi: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Punti negativi: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Punti negativi: "Delayed again"
Punti positivi: "Boarding was quick and efficient"
Punti negativi: "Nothing I can think of was bad just a regular fight."
Punti positivi: "Courteous Service and excellent hospitality"
Punti positivi: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Punti negativi: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"
Punti positivi: "Nice crew, nice plane"
Punti negativi: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
Punti positivi: "Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off."
Punti positivi: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."
Punti negativi: "Bathroom not clean"
Punti positivi: "Nothing"
Punti negativi: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."
Punti positivi: "The food was good and the crew was nice."
Punti negativi: "No entertainment offered and the seats were cramped."
Punti positivi: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Punti negativi: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Punti positivi: "Great seat. Lots of space. Wonderful crew"
Punti negativi: "Sandwiches could be better"
Punti negativi: "For the Athens to Heraklio flight, I'm not sure offering sesame desert (or anything sugary) to tired and hungry travelers is a good idea. For many of us, this was a the second, late-night connecting flight, after many hours of traveling. Something salty would probably be more appreciated and enjoyed at that moment."
Punti negativi: "The check in gate wouldn't let us board and we lost all our money! :)"
Punti positivi: "The crew was good"
Punti negativi: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Punti positivi: "Ground crew and cabin crew were very helpful and efficient"
Punti positivi: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Punti negativi: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Punti positivi: "The crew was excellent"
Punti negativi: "N/A"
Punti negativi: "15 min late and at Athens airport took me 40min to get my luggage."
Punti positivi: "Accuracy in times"
Punti positivi: "We didn’t crash."
Punti negativi: "Everything else."
Punti positivi: "It was a short flight. 1 hour. Everything went good."
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti positivi: "Fast and easy"
Punti negativi: "It was too many bags on that airplane and no regulation it a help from the crew"
Punti positivi: "The staff were nice."
Punti negativi: "Food. Queued too long before we could board."
Punti positivi: "the damage my luggage ."
Punti negativi: "No jet bridge at either location"
Punti positivi: "The flight was ok , even though it was delayed 40 minutes"
Punti negativi: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"
Punti positivi: "On time!"
Punti negativi: "they lost my bags flight was overbooked"
Punti positivi: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Punti negativi: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Punti positivi: "There was food even for low cost travel. Very good plane"
Punti negativi: "Disembarkation via buses. Not great."
Punti positivi: "I like the people and the crew and the plane."
Punti negativi: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Punti positivi: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
Punti positivi: "Evrything was good"
Punti negativi: "No entertainment on that flightes"
Punti positivi: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."
Punti positivi: "The plane was hot (NO AIR) while boarding and during taxi"
Punti negativi: "The plane was hot (NO AIR) while boarding and during taxi"
Punti positivi: "We got a full meal and a drink. The crew was nice and accommodating!!!!"
Punti positivi: "That we survived"
Punti negativi: "The crew had no control over any situation. The flight attendants were abrupt and clearly didn't want to be there. I have never felt so much anxiety on a flight due to a flight attendant jot being able to do her job with competence. I will avoid this airline at great lengths for the future.not to mention it was the most uncomfortable plane and the pilot may have still been getting his hours to fly? Not sure."
Punti negativi: "1 hour delayed"
Punti negativi: "A big delay."
Punti positivi: "Friendly staff, clean airplane"
Punti negativi: "No entertainment"
Punti positivi: "Professional and courteous service plus friendly staff plus Greek inspired food menu plus on-schedule performance equals Excellent Flight."
Punti positivi: "Efficiency"
Punti negativi: "No negatives"
Punti positivi: "Crew was friendly."
Punti negativi: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Punti negativi: "Not serve my food things I am asleep .Not all announcement in English"
Punti positivi: "good service prompt take off quick disembarkation"
Punti negativi: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Punti positivi: "crew on board was nice"
Punti negativi: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Punti positivi: "the food"
Punti positivi: "Quick smooth and efficient with two exits at landing."
Punti negativi: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."
Punti positivi: "Clean airlines, very efficient. Staff was nice."
Punti negativi: "Overall very disorganized."
Punti negativi: "Only wish it was in a desent hour and not in the middle of the night"
Punti positivi: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Punti negativi: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Punti negativi: "Waiting more than 3 hours in Athens"
Punti positivi: "Accommodating staff"
Punti negativi: "Chaos in the airport (where to wait in line, online check in vs drop off line etc)"
Punti positivi: "The staff at the counter and on the flight were very helpful."
Punti negativi: "They could use better line control at the Budapest airport. It was unclear which was the appropriate line and the lines were more like a crowd merging than a line."
Punti negativi: "You cannot charge someone 200 euros for a flight then dump a 40$ unnecessary bag check fee on them, it's quite deceptive. I will never be flying Aegean again."
The flight was cancelled. I asked Kayak for a refund by email. No answer.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
No food options - only vegetarian food. The entertainment is okay-ish but lacks some silly simple games.
There was not enough time between connecting flights to be able to make them comfortably. I had to RUN to each connection. For a 74-year old that was very distressing. The food on the United Air from Frankfort to San Francisco was deplorable for a 1st/business class ticket. This really needs HELP!
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Confort"
Punti negativi: "The crew and the food, specially the food."
Punti positivi: "Nice crew"
Punti negativi: "Better food, some entertainment, better bathrooms"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Entertainment"
Punti negativi: "Boarding process and food"
Punti positivi: "The seats were comfortable, entertainment during the long flight was very good."
Punti negativi: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Punti positivi: "Convenient seats in A-380"
Punti negativi: "Drinks were good, but food was bad"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "The flight crew & the flight itself was great."
Punti negativi: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Punti positivi: "Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help"
Punti negativi: "Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr"
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Smooth flight"
Punti negativi: "Stop overcharge people for 1 luggage :( very disappointed"
Punti positivi: "Great crew, food, entertainment and drinks."
Punti negativi: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Legroom and recline of seats of the A350"
Punti negativi: "Noise of engines at cruising speed louder than most of it's size USB outlet didn't charge"
Punti positivi: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Punti negativi: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Punti negativi: "Voli in ritardo"
Punti positivi: "Drinks and sandwich offered"
Punti negativi: "Very very hot inside. Late departure and no organized on boarding process. Usually Lufthansa is outstanding!"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Nothing"
Punti negativi: "Ac leaking water on my head. The seat not working properly, I had push it upright with my own hands to get it to be upright."
Punti positivi: "Good, friendly crew"
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti positivi: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Punti negativi: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "We booked our plane reservations through Kayak . My sister booked my reservation along with hers at the same time. Kayak put us on different planes at different times on our return flight back to the USA. I had assumed we were flying together ( sisters with the same last names), so I showed up at the airport to find out that I had missed my first flight. I already had a boarding pass for the next flight, but Kayak had canceled me and booked someone else in my seat. No more seats in economy and I had to pay $1750. Euros for another ticket. Why would 2 passengers flying together and booking together be put on different planes and different times. We will NEVER use Kayak again!7"
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Everything was great except for the awful selection of movies and TV and a seat back screen that barely works.
Great service and adequate food on inter continental flight, but inter-Europe flights they charge for EVERYTHING including water!!
Punti positivi: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Punti negativi: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Punti positivi: "The crew was amazing!"
Punti negativi: "Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed."
Punti positivi: "It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late."
Punti negativi: "We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off"
Punti positivi: "service and timing were great"
Punti positivi: "Crew went above and beyond. Food was excellent and the Crew kept us hydrated."
Punti positivi: "The crew was OK, the seats had generous leg space."
Punti negativi: "The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-("
Punti negativi: "Water could have been served complementary"
Punti positivi: "Crew were helpful."
Punti negativi: "I had asked for a Muslim.mealor a vegetarian but there wasn't anything so I had only cheese and fruits which was a disappointment"
Punti negativi: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Punti positivi: "Molto carino il video con le norme di sicurezza."
Punti negativi: "Il confort dei sedili, dare comunque qualcosa a livello di catering (in altre compagnie ti propongono ALMENO un bicchiere di qualcosa)."
Punti negativi: "Wasn’t given a blanket"
Punti negativi: "It was very cold they need to lower the temperature."
Punti negativi: "Ho perso la coincidenza per 10 min. Il volo per Venezia non ha aspettato la coincidenza!"
Punti positivi: "comfortable leg space"
Punti negativi: "Sia all’andata che al ritorno sono stato obbligato a imbarcare in stiva il mio bagaglio a mano , di dimensioni consentire per alloggiamento in cabina, con conseguente perdita di tempo all’arrivo. La mia richiesta di poterlo mettere sotto il sedile davanti dove sarebbe stato perfettamente non è stata accolta in nessuna delle due occasioni"
Punti negativi: "Spazio tra i sedili molto stretti, imbarco lentissimo , arrivo in ritardo. ci sembrava di stare su una compagnia low cost."
Punti positivi: "The flight and services were OK, the only bad thing - my baggage did not arrive David Silberman"
Punti positivi: "That we checked in at VIP"
Punti negativi: "The food was the worst I've had in a plan."
Punti positivi: "Nulla"
Punti negativi: "Un ora di Ritardo con attesa a bordo, senza condizionamento"
Punti positivi: "We loved the movie."
Punti negativi: "no information on the board about delay and gate change"
Punti positivi: "On time"
Punti negativi: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Punti negativi: "I'm very disappointed because i wasn't allowed to travel back to the US from Brussels (Belgium). i was supposed to connect in Toronto but because I'm a foreign student in the US, I wasn't aware that i needed a Canadian Visa to transit in Toronto. so lost my flight and i hard to spend another thousand euros to catch the next flight that will connect in the US territory. I made all the call possible to resolve my flight issue and no one could help me either Brussels airline personnel or the kayak customer service. until today i didnt have not even a email to let me know what happen."
Punti positivi: "Nothing"
Punti negativi: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Punti positivi: "Comfortable seats"
Punti negativi: "Food was rubbish"
Punti positivi: "the service I received from Ken Tollenare in centraltracing@brusselsairlines was awesome, the only efficient and kind person in your airline."
Punti negativi: "very bad service, delayed and the lost my luggage for 4 and 5 days!!!!!!!!!!!!!!!!!!!!"
Punti positivi: "They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again."
Punti negativi: "Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles."
Punti negativi: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Punti positivi: "Staff was ok."
Punti negativi: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."
Punti positivi: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
Punti negativi: "Lack of any real help with lost luggage. Man on the phone in Brussel asked for File complaint numbers and found nothing. Absolutely no information whatsoever. He gave us a number to call in Florence, which was automated. File number was requested but not found. For all we know our luggage may have been thrown away. Completely unacceptable. Never ever use Brussels Airline."
Punti positivi: "The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead"
Punti negativi: "The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another"
Punti positivi: "Everything was generally good. Food was slightly below average."
Punti negativi: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Punti negativi: "40 min delay than 15 minutes delay to take off"
Punti positivi: "il prezzo"
Punti negativi: "puntualità"
Punti negativi: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Punti positivi: "Flight left and ended on time."
Punti negativi: "Sandwich bread was not so fresh."
Punti positivi: "Nothing out of the ordinary"
Punti negativi: "Wish there had been a place to plug in phone or other USB stuff"
Punti positivi: "Flight was ok"
Punti negativi: "The fact that we had to wait on the tarmac for a set of stairs to arrive which lasted quite long."
Punti positivi: "Excellent service and space for economy class."
Punti positivi: "Nothing"
Punti negativi: "I never flew to Florence because the airline missed my connection and the next flight to Florence was not until nearly twelve hours later, so now I'm on my way to Rome instead. This ruined my rental car and lodging reservations, and I'm now fighting both those agencies because of this botched flight and poor service. Additionally, the plane was ungodly hot. So much so that the crew apologized for our over the PA. Nothing was done to fix it, but it was blamed on the plane only being on auxiliary power while we were parked on the tarmac for the hours. That would've been understandable, but it didn't get better when the jet engines were on, so that excuse turned out to be just so many lies."
Punti positivi: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Punti positivi: "The seats in the plane were amazing. Maybe older but better than the new ones."
Punti negativi: "No infotainment screen"
Punti negativi: "I lost whole lot of items from my suitcase when it left behind at my arrival to Liberia. I never said any because it was Africa and I knew. I would never get those stuff back. I am disappointed"
Punti positivi: "pleasant fight..."
Punti negativi: "long flight (it was far through no fault of Brussels Airline"
Punti negativi: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."
Punti negativi: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Punti positivi: "Value for money"
Punti negativi: "Boarding process really needs to improve. There is usually a chaos during boarding"
Punti positivi: "Customer service was horrible in Rome"
Punti negativi: "Train people and dont give people our seats even when we paid for them"
Punti positivi: "Entertainment"
Punti negativi: "Seats"
Punti positivi: "Crew was good, food and drink good"
Punti negativi: "I do not like how you can’t check in online and choose seat assignment. I paid way too much for premium seating to be stuck between 2 bickering family members for 9 hours with no options."
Punti negativi: "Flight was delayed 5 hrs, gate changed just prior to boarding"
Punti negativi: "Delayed the flight so long and it was a longer process then it said"
Punti positivi: "The price was cheaper than other flights . I liked that it was a direct flight ."
Punti negativi: "Better Boarding process , more comfortable seats to sleep where the foot rest goes up more . provide a pillow and some Hand cream and Kleenex in the bathrooms. The luggage allowance is not as good as most business class flights."
Punti positivi: "Nothing, this was the worst experience ever."
Punti negativi: "1) We were removed from business class. 2) no blankets and no pillow (extremely cold) 3) no entertainment 4) no vegetarian food We paid for business btw."
Punti positivi: "We almost died!!! Engine failure during flight"
Punti positivi: "Nd"
Punti negativi: "Aereo vecchio, sedili inadeguati per chi è più alto di 1.80"
Punti negativi: "Attentive crew. Food and snacks should have been available for free."
Punti negativi: "On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage."
Punti positivi: "I think the pilots did an amazing job with getting us home safely. Both take-off and landing were perfect."
Punti negativi: "The food was ABSOLUTELY HORRIBLE. Please improve the food."
Punti negativi: "6 hour delay"
Punti positivi: "The crew was very nice. They had a decent selection of movies for the flight. The plane was clean and looked very nice."
Punti negativi: "Seats were small and uncomfortable. Meal wasn’t included. Food available as snacks was sub-par."
Punti positivi: "Luggage never arrived at destination!"
Punti negativi: "Flight delays, luggage delays, worst flying experience ever."
Punti positivi: "The crew was great, and the 787 is a great plane."
Punti negativi: "Main problem was waiting nearly an hour on the tarmac after landing before reaching our gate."
Punti positivi: "Great aircraft Boeing 787 Dreamliner! Rome to LAX at 40,000 feet for 12 hours. Smooth flight."
Punti negativi: "Bring your own FOOD and WATER/SODA. Also if you are a big person, the bulkhead seats and seats on the exit rows are narrower than other coach seats due to the folding video screen between seats. If you are a small spindly person, no problem but if you are a big person, the seats are uncomfortable."
Punti positivi: "Excellent flight. Can't beat it for the price."
Punti negativi: "We had to wait for 1 hour on the tarmac to get to hour gate when we landed. Not sure if that was Newark airport's fault though."
Punti positivi: "We like that we were able to get free movies. Crew was nice."
Punti negativi: "Food could be better. We had to wait an hour and a half to get off an airplane."
Punti negativi: "It was awesome!"
Punti positivi: "Tasety food"
Punti positivi: "Tutto ok personale e pulizia"
Punti negativi: "Abbiamo avuto un ritardo del volo di 2 ore e stavamo.per perdere il volo di conincidenza"
Punti negativi: "Better crew service. Crew forgot to bring ordered food."
Punti negativi: "We sat right by the kitchen galley. It was very noisy"
Punti positivi: "Nothing"
Punti negativi: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"
Punti negativi: "La temperatura interna dell'aereo era bassissima, anche col giubbotto si moriva dal freddo. Forse per invogliare ad acquistare le coperte.."
Punti negativi: "Tiny, tiny seats. Charged 80 euro for a bag that was only 4 kilos over the weight limit. Did not tell me how much that charge would be and there was plenty of space in the overheads for that bag. This is a BUDGET airline and will charge you for anything. Never flying again."
Punti positivi: "The crew was professional"
Punti negativi: "On a 10 hour flight they don’t even offer free water. Fairly chintzy"
Punti positivi: "Seat 6D has lots of leg room"
Punti positivi: "Flight attendants were friendly and had good appearance."
Punti negativi: "Food was terrible. Seats were uncomfortable"
Punti positivi: "Flight was good. Seats were comfy and spacious on this flight. Food wasn’t included on the flight as I didn’t upgrade my tickets but I rather pay for the food then pay more for the ticket. Overall I had a great first experience flying Norwegian."
Punti negativi: "It would be nice if for long hauls they would at least offer something to drink."
Punti positivi: "The best part was learning that we'll never fly with them again."
Punti negativi: "The flight attendants were dismissive. The food service was only offered half way into the flight for extra (not mentioned food wasn't included). They even charged for basics like water. There was no entertainment even though the tickets were supposed to include it...but at least they weren't 2 hours late on the way home causing us to miss the next flight."
Punti negativi: "Probably the worst flight international - Crew was excellent but there was no real entertainment on business class. Never seen anything like it. No pillows. Etc. Never again Norwegian!"
Punti positivi: "Boarding was orderly. The staff were nice. This flight was not operated by Norwegian"
Punti negativi: "The plane and seats were old. Old TVs. Temperature on plane was too hot food was beyond terrible"
Punti positivi: "Absolutely nothing..."
Punti negativi: "They changed planes and our seats. I contacted customer service and chatted with a representative of Norwegian Air who told me they sent me an email about the seat changes..... while I was in the chat I checked my email and it was A BOLD FACE LIE.... they never sent an email concerning the seat changes or anything else!!! LIARS!!!! We paid extra for seats and couldn’t sit together to end our vacation. No one spoke English enough to understand any announcement including the PILOT. The food was uneatable.. The WORST FLIGHT in memory!!! DO NOT FLY Norwegian air!!!!!"
Punti negativi: "2 hour delay before boarding and now adding more because in LA our gate isn’t ready. they sell everything, you only get a 1 glass of soft drink free. in an almost 13 hour flight this is insane, complimemtary water has to be a must. after purchasing watee bottle an cocke, 30 minutes went by and nobody came to give them, said snacks and drinks were just closed but the purchase did go through 30 minutes ago. gave 1 half full pkastic glass flass woth water wand warm falf full pepsi to make it up. no wifi no meal options to buy, just ‘snacks’ horrible ordeal to be in a plane for 13 hours"
Punti positivi: "Arrival and departure close to on schedule. Flight crew somewhat helpful during the boarding process finding space for carry on luggage."
Punti negativi: "Economy tickets don't get offered a glass of water the entire trip!! Completely ignored by flight attendants during flight."
Punti positivi: "L'aereo era nuovo è molto pulito"
Punti negativi: "Lo spazio tra sedili è inesistente, non ho chiuso occhio tutto il volo. Il personale non era tra i più cortesi incontrati."
Punti positivi: "It was great to miss my flight and the plane was still in the hanger. There was no personnel there because the connecting flight was over a hour late and norweigen didnt composite for people in wheel chairs that was left to walk to the departure gate that was far and in another building. Really like to thst again never."
Punti negativi: "I didnt like on my way from newark to Rome Italy with a handy cap 80 yr old couldnt get out of the seat because the stewardess didnt know how to put the arm rest up so it would be easier for her and my self to get out to go to the toilet. Didnt like that diebetic food was delivered to thoes people in first rather with the rest. If u mark it then all should be the same."
Punti positivi: "Seats"
Punti negativi: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."
Punti positivi: "They’re very mediocre selection of movies were free"
Punti negativi: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."
Punti positivi: "Expedited service. Arrived early. Great onboard staff service."
Punti negativi: "Small screens for media viewing."
Punti positivi: "For a 9.5 hr flight, you didn’t get meals and there wasn’t TVs to entertain yourself. When you asked the flight attendants for help, it was like you were bothering or inconveniencing them. It was a terrible experience for any kind of flight."
Punti negativi: "Everything."
Punti positivi: "I got a window seat"
Punti negativi: "The lactose meal was subpar quality Both delayed at airport and delayed upon arrival Low quality service Dated and poor quality cabin/seating/air flow/ tv / communications."
Punti positivi: "The seat was comfortable and reclined."
Punti negativi: "We were not offered water at all during the 9 hour flight. The TV did not work. The crew never came around for trash! It was on the floor and in the seat back pouches. There were only two menus for the whole plane."
Punti positivi: "I never leave bad reviews, but the service was not great."
Punti negativi: "It was a 9 and a half hour international flight and my tv did not work. There were no complimentary meals. We also got stuck on the runway when we landed for an hour. So we were on that plane for almost 12 hours"
Punti negativi: "Lost baggage and no updates about any searching process"
Punti positivi: "Good flight. Great service"
Punti negativi: "Sat not comfortable"
Punti positivi: "Nothing"
Punti negativi: "Everything. Can not even get a drink if water unless you pay for it."