Delta is always the best choice.
Piaciuto: il clima che si respira sui voli Delta Non mi è piaciuto: posto stretto
We will NEVER book a flight on Delta/ITA Airways. Absolutely everything was unorganized and the Staff was rude.
Crew was extremely attentive and helpful. My biggest issue was my seat. It was unfortunately really poorly padded and my tailbone was really hurting the entire ride. It really took away from the experience sadly.
Flight was pleasant and very smooth. Food quality was very disappointing. 1 meal and two snacks were served during the 13 hours flight, so probably more than what other airlines do, but food was deceiving.
Delta needs to stop taking peoples money for the sake of putting more bodies in the plane and give people with legroom a chance to breathe keep in mind that people these days are larger than they were 10 to 15 years ago
Il cibo purtroppo è troppo industriale, ovviamente i conservanti fanno la sua parte. Ho richiesto uno special meal dopo aver avuto brutte esperienze in precedenza. Ho assaggiato il meat meal della mia ragazza, ma entrambi non mi hanno fatto un buon effetto.
Boarding was messy. Lounge subpar. Good in first Class Soso
Rome to Paris delayed- tight connection time. Air France escorted the 30 people on the connecting flight to SFO through the airport-even providing a special bus taking up right to our gate-Bravo!
The check-in process in Rome at FCO with Delta was the worse I have experienced. First the app didn't work so almost every passenger had to check-in. The line went literally out the building. Delta only has two people at the counters. After about 1hr they brought two more. The boarding process was regular nothing special. The food was awful, dull and cold. The crew member were super nice and professional.
We were confused with our assigned seat.
Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty.
It took an hour for our luggage to arrive on the carousel. Everything else was fine. But I’ve never had to wait so long for my luggage. At the end of a very long travel day it was not what I would have hoped for.
Punti negativi: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Punti positivi: "Very uncomfortable seats and careless crew"
Punti negativi: "The worst food and service ever. Very disappointed"
Punti positivi: "the “salad” lunch before landing was excellent"
Punti negativi: "a cleaner plane and the second lavatory upfront was minuscule"
Punti positivi: "Crew was nice"
Punti negativi: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
Punti negativi: "The worst experience ever. The head flight attendant provided the worst customer experience ever. She should be terminated immediately."
Punti positivi: "Amount of food!"
Punti negativi: "Quality of food!"
Punti positivi: "Crew was friendly"
Punti negativi: "Food was not good"
Punti positivi: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Punti negativi: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."
Punti negativi: "The customs and border inspection station in Atlanta is an absolute disaster."
Punti positivi: "Pre-Boarding was very good"
Punti negativi: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."
Punti negativi: "Better screens for in-flight movies. More legroom or upgrade options."
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "THe crew was super"
Punti negativi: "Confort no good very tight seats Movies hard to understand Announcements hard to hear"
Punti negativi: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Punti positivi: "The entire process was easy and seamless. The flight staff was professional and accommodating. Free liquor. Great food."
Punti positivi: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."
Punti negativi: "Very cramped for overseas flight Coffee is never hot, never served in timely fashion"
Punti negativi: "Nice pillows, eye covers"
Punti positivi: "We flew Delta from Rome to Atlanta. Everyone was very accommodating and we had no problem with our tickets"
Punti positivi: "The plane was newer and the flight itself was good"
Punti negativi: "Poor service onboard. Flight attendants showed little care and were curt. Ordered halal meal but were given vegetarian. It was bland and tasteless. My wife ordered drinks that never came. The armrests were stationary adding to the discomfort. Unfortunate how the international service experience is so much worse than domestic."
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti negativi: "Left 30 minutes late from SLC."
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti negativi: "Not being to check our tickets on line"
Punti negativi: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Punti positivi: "Seat 2G Orderly boarding and plane clean"
Punti negativi: "Asked to have all the food (appetizer, main course, etc) served together , as they advertise, but was told that service wasn't available. Ordered dinner, was almost as tasty as a Stouffers meal (it was some type of glop of lamb). 7 hours into flight the menu advertised a warm chocolate chip cookie, asked for one was told they THOUGHT they were out, came back about an hour later said the found one, but it wasn't warm, so I passed (not a real fan of eating food they found) About 8 hours into flight , the attendant said out of the blue that they were sorry about not providing the meal all together as requested, but that the other attendant didn't know they offered that service."
Punti negativi: "The monitors kept on freezing"
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "Cabin crew was good."
Punti negativi: "This flight had at least 5 gate changes in three different terminals. We had serious jet lag and did not need to go roaming all over the Atlanta airport."
Punti negativi: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Punti positivi: "For a short flight, they gave it drinks and snacks."
Punti positivi: "That I was able to sit next to my husband"
Punti negativi: "Everything else."
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Voir avis précédent qui regroupe les deux vols
Better food more confortable seats.
L'atterraggio è stato un po' brusco
New 737 and seats too confining
They canceled our flights but the flight went on anyway.
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Punti negativi: "Nothing,just the seats. Cleanliness was perfect"
Punti negativi: "Klm is the best, even on a 40min they served small breakfast."
Punti positivi: "Terrific hot breakfast in bus. class"
Punti negativi: "Window did not darken like the others."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Punti negativi: "I flew economy and all was good and appropriate to the level."
Punti positivi: "Almost everything, especially the crew."
Punti negativi: "Don’t feel like anything should be better to be honest"
Punti positivi: "Great airline"
Punti negativi: "I congratulate the KLM crew!"
Punti negativi: "Flight got delayed 30 minutes"
Punti negativi: "Troppo ritardo"
Punti positivi: "The entertainment was amazing"
Punti negativi: "The seats were a bit hard"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Punti negativi: "If I knew how to recline my seat earlier. I did try several times"
Punti positivi: "Just the cabin crew being nice"
Punti negativi: "Punctuality KLM is always late"
Punti positivi: "KLM staff is great"
Punti negativi: "Larger meals."
Punti positivi: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Punti negativi: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Punti positivi: "Good"
Punti negativi: "Nothing"
Punti negativi: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Punti negativi: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Punti positivi: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Punti negativi: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Punti negativi: "old screens and entertainment system leg room to small"
Punti positivi: "Great service"
Punti negativi: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Punti positivi: "Good flight, very attentive crew."
Punti positivi: "The seats seemed to have more space on this plane which was nice."
Punti negativi: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Punti positivi: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Punti negativi: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Punti positivi: "kLM staff was great."
Punti negativi: "The movie selection did not seem extremely varied."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Punti negativi: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Punti positivi: "Nothing"
Punti positivi: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Punti negativi: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."
Punti negativi: "Amesterdam airport employee was really rude"
Punti negativi: "At some point the luggage was lost. here."
Punti positivi: "The cabin crew were pretty good. That's about all that was good."
Punti negativi: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Punti positivi: "Excellent experience with the cabin crew."
Punti negativi: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Punti positivi: "The flight attendants could not do enough for you."
Punti negativi: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Punti negativi: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Uno delle ultime compagnie che forniscono ancora cibo e bevande gratuitamente
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Punti negativi: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Punti positivi: "How great everyone was and smooth sailing."
Punti negativi: "Made sure the flight was not over booked."
Punti negativi: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Punti negativi: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Punti negativi: "Seats were too close together."
Punti negativi: "New variety of food"
Punti positivi: "The crew was terrific."
Punti positivi: "Friendly crew"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "On time, no hassle."
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "Left on time. No turbulence."
Punti positivi: "The cue lines per zone are the most brilliant idea!"
Punti negativi: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti positivi: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Punti negativi: "Boarding at CDG was awfully slow"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Punti negativi: "Nothing"
Punti negativi: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Punti negativi: "It was great trip thank you Air France"
Punti positivi: "Crew was friendly and attentive but hard to understand"
Punti negativi: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Punti positivi: "The crew"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Punti positivi: "The staff were very helpful and professional."
Punti negativi: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Punti positivi: "Crew was nice, too short of a flight to figure out more"
Punti negativi: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Punti positivi: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Punti positivi: "Food was good, crew was very professional and courteous. Flight was smooth."
Punti negativi: "Coach was cramped and the video system didn’t work very well"
Punti negativi: "Engine noise in the cabin is loud."
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "It was a nice plane and boarding was well organized."
Punti negativi: "I was assigned a middle seat, if not for that I would have given a higher rating."
Punti positivi: "The crew worked hard, but the food was below the French standards."
Punti negativi: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Punti positivi: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Punti negativi: "Nothing to complain about."
Punti positivi: "Everything was fine"
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "La entrada"
Punti negativi: "El resto de cosas"
Punti negativi: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
we book with Kayak and this flight never schedule and no body inform about the flight and we stuck in Milan and we have to buy another ticket and ask for help and no body help. please do not confirm the flight for senior people and never inform. my name is Thakor Patel and my booking KD3D6A3. PLEASE DO NOT DO THIS TO OTHER CUSTOMER.
Flying to Milan, got to London and there was no connecting flight to Milan. Got booked for another flight to Milan 8hours later. Lost the $400 Ride accommodation that was supposed to pick us up at Milan at 9pm. We got to Milan at 11pm. And got to our destination at 5am. Stranded in Milan airport for 6 hours because it was too late to find a ride. Now, the luggage part. It got lost. It took 3 days to locate the luggage. Had to go back to Milan airport to pick up our luggage. We were going to Italy for a wedding. Lost the first night wedding dinner with family. Our dress never got in time for the wedding. So wasted another day for buy wedding dress for the family of three. $8k. Now on the return flight to US. Our flight from Milan to London was delayed so we didn’t make it to our connecting flight from London to Atlanta. They booked us for another flight to JFK. Staying in NY at this crappy hotel waking up at 4am to go to Atlanta. We have never ran this fast from BA counter to security to gate in our entire life. It was a total disaster. Not to mention we have paid over $10k for Bussiness Class ticket and we were treated like dirts. Our vacation/wedding got ruined. We were frustrated, exhausted and felt cheated.
Punti positivi: "entertainment, seat space (main cabin extra)"
Punti negativi: "meal service more suitable for daily flight (breakfast first and lunch last)"
Punti negativi: "The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage"
Punti positivi: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."
Punti positivi: "The crew was friendly and helpful"
Punti negativi: "Just about everything but the crew"
Punti positivi: "Comfortable seat"
Punti negativi: "Umm, maybe a tv in the headrest"
Punti positivi: "punctual and crew was very nice"
Punti negativi: "old aircraft so each seat didn't have individual screens for entertainment"
Punti positivi: "Solo la cortesia di uno steward italiano"
Punti negativi: "Tutto, assurda l’assenza di on board entertainment"
Punti positivi: "Niente"
Punti negativi: "No schermo per visione film Qualità del cibo scadente Servizio a bordo mediocre"
Punti positivi: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Punti negativi: "On time departure and early arrival."
Punti positivi: "Timely"
Punti negativi: "No entertainment in the seatback or power for charging personal devices"
Punti positivi: "The flight crew was incredibly friendly"
Punti negativi: "Old plane with uncomfortable seats. Also, for a 10 hour flight there was only 1 new release and it was a kids movie"
Punti negativi: "baggage damaged and lost"
Punti positivi: "Crew worked hard."
Punti negativi: "premium service was good including extra seat space"
Punti positivi: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Punti negativi: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Punti positivi: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."
Punti negativi: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."
Punti positivi: "Service"
Punti negativi: "Old airplane between MIA and SJU"
Punti positivi: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Punti positivi: "Trip overall was great until getting baggage at baggage claim."
Punti negativi: "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."
Punti negativi: "Check in was a disaster with the computer system down. The gentleman that helped us was lovely but system issues kept us at check in a very long time and unfortunately that together with the crazy insanely long distance to our gate- then only to take a bus- we did not have time to pick up any food or make any stops which we counted on and had arrived 2.5 hours ahead of time to check in to allow for."
Punti positivi: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Punti negativi: "See above ....."
Punti positivi: "Movie choices"
Punti negativi: "Food"
Punti positivi: "On time"
Punti negativi: "Entertainment sucks, food, better eat a 7 eleven, confort very very baf"
Punti negativi: "One of the oldest aircrafts - unbelievable they would use this from Milan to JFK! There were NO TV screens on the seats and whats worse is there was nowhere to plug in headphones to watch the one tiny TV screen for all. When we were landing the lights in our cabin - the crew was mediocre - the food was indelible - I advent flown American for over a decade internationally and there is a good reason why i will never again!!"
Punti positivi: "Aero e spaziozo."
Punti negativi: "x 5 ore di viaggio un bichere di aqua e un biscotto."
Punti positivi: "Quietness of the flight and easy boarding entertainment was good"
Punti negativi: "Food a bit heavy and large and crew only ok"
Punti negativi: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Punti negativi: "'ll volo da Philadelphia a Washington ha ritardato più di 5 ore"
Punti negativi: "Il volo era stato overbooked"
Punti positivi: "The fact I was able to go home."
Punti negativi: "The plane is old and there was combustion smoke smell in the cabin. The seats were also old and looked like repairs were made in some instead of replacing them. There were no TV’s in front of my seat reather the ones projecting on the corridors. Food was full of poor GMO ingredients with palm oil and high fructose corn syrup..... a disgrace coming from Italy."
Punti positivi: "Il cibo discreto"
Punti negativi: "Tutto scomodo, sedili stretti e scomodi, niente schermo Tv personale, aereo vecchissimo ma soprattutto un gran freddo. Tutti i passeggeri imbottiti e neanche dopo le ripetute richieste la temperatura è rimasta per tutta la durata"
Punti positivi: "tutto ok"
Punti positivi: "Just about nothing."
Punti negativi: "Aged plane, aged bitter crew."
Punti positivi: "Imbarco"
Punti negativi: "Sedili scomodi e mancanza di televisore personale"
Punti positivi: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Punti negativi: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Punti positivi: "Old plane. No entertaining in seats for a 10 hour flight. Awful."
Punti negativi: "Think this plane still had screens overhead vs personal screens."
Punti positivi: "Plane was cleaner than most. Not freezing cold like almost all other flights"
Punti negativi: "Paid for upgrade that wasn't great. Next class down was just as good. AWFUL FOOD!! Worst I have ever had. HATE the new seat design. Cant lean against the window because of the gap. My purse fell through the gap onto the floor behind my seat. Had to ask the person behind me 3 times to please hand it back to me. The armrest doesnt go up which helps at times getting in and out. It is a large uncomfortable impediment. The remotes were all over the place, down in the seat, on the floor. No one could find the plug in for the headphones. It is in the most ridiculous place!"
Punti negativi: "Old airplane, bad food"
Punti negativi: "Good flight!"
Punti negativi: "I received an electronic boarding pass but still was required to go thru a security check to get a paper boarding pass, and then had to go stand in the original line again. Aircraft was dated. Audio for th in flight was bad. Poor experience overall."
Punti negativi: "No personal tv's on an international flight, that is absurd Smallest seats I've sat in in years"
Punti positivi: "Flight attendants"
Punti negativi: "Cramped beyond belief. Can’t roll carry on bags through aisles. Seems they’re more narrow. Boarding seems something beyond common sense. On domestic flights I only fly Southwest unless a must do trip and they don’t fly there. Our trip over to Milan on British Airways was wonderful. Sorry the last leg was American Airlines.)"
Punti positivi: "The crew was extremely personable, friendly, courteous and helpful. They must have come down the aisles about 20 times during the trip."
Punti negativi: "The food was not great and the movie selection was pretty bad."
Punti negativi: "Lost my next flight connection because this flight was not on schedule."
Punti positivi: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Punti negativi: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Punti positivi: "The crew was very nice"
Punti negativi: "How late the flight took off How tight the seats were Entertainment if you want to call it that was barely visible from our seats"
Punti positivi: "Crew was nice"
Punti negativi: "No individual entertainment units. Forced to watch airline selected movies. No free cocktails. I booked BA for numerous reasons and should have been switche'd."
Primo volo cancellato e secondo in ritardo di 2 ore
Siamo partiti e le valigie sono arrivate tutto ok
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
I would've liked to be informed of the cancellation of the original flight instead of arriving very early in the morning and finding out, then another hour on the phone holding for British Airways and a two day journey home...not okay. That extra two days cost up nearly 500 USD in additional expenses, including another covid test and two nights lodging. We got lucky that British Airways even helped us...they almost referred us back to Kayak for rebooking, but since the cancellation happened less than 24 hours from the flight they rebooked us. Again, no notification from Kayak or the carrier about the flight...not okay. In the future, I probably book through Costco travel or direct with the carrier. It was unpleasant to learn through a negative experience that Kayak dropped the ball on this one.
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
Punti negativi: "I badly needed more leg room."
Punti negativi: "The boarding process was a mess with a long delay and change of gate. The flight was one hour late and we missed our connection. Because it was on a different airway"
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti positivi: "Tutto bene"
Punti positivi: "We got to our destination"
Punti negativi: "They don’t even give you a cup of water, a horrible low cost airline with premium pretences! Gatwick is a horrible airport to fly to."
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti positivi: "It was a short flight"
Punti negativi: "Enough room to sit. The worst cramped seat I have ever had to fly in."
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti negativi: "Tempo di off-boarding"
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti negativi: "Seat spacing too close, no leg room. Charge for all snacks. Need to enforce carry on limits."
Punti negativi: "No food served on this flight."
Punti negativi: "There was a delay of more than an hour so I had to run for my connecting flight then my bags didn't make the flight."
Punti negativi: "Seat clearance not good"
Punti positivi: "Great service Yummy meals Free movies to watch Comfortable seats with use of pillow and blanket"
Punti positivi: "Seats are good sized. Food and service was good."
Punti negativi: "Too many flight delays."
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti negativi: "My flight from Venice was almost 2 hours late leaving. I missed my connecting flight to Baltimore and was removed from the list even though the Baltimore flight left about 15 minutes late. I had 25 minutes to make it to my connecting flight but was already removed. Airline said I had to be through security within 35 minutes of the flight. I could not get a flight out until the next day."
Punti positivi: "Fast and friendly."
Punti negativi: "My seat did not recline. There was no charger for a phone or screens to watch anything or WiFi on the flight."
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti negativi: "Didn’t realize you had to pay for coffee or a non-alcoholic drink until after we were asked what we’d like to drink."
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti positivi: "BA overall service was good."
Punti negativi: "Boarding at venice was a disaster. they changed gate without annoncing it in english. I am sure they did it in Italian but not every travel speaks italian. getting on bus to airplane was not organized at all. staff let people ahead of me taking their carry on bags larger than my normal size bag but asked me to check in mine. i thought perhaps i am amoung the last and there is no room left. how ever while i was waiting they let many others take their carry on with them. i explained them that i have expensive Murrano glass in my carry on and prefer not to check in or at least provide a tag to mark it fragile. response was that we are out of tag! and i have no choioce. i was very upset theway they trreated me and told them i will file a complain and took their picture. almost by the time i was getting on bus one of crew approached me with at Fragile tag to add to my bag. after all when i received my carry on bag in LAX many of my gifts were smashed and broken."
Punti positivi: "Easy on and off the plane"
Punti negativi: "Having to take the shuttle to the gate."
Punti positivi: "The crew was so kind and helpful!"
Punti positivi: "I liked the fact that boarding and exiting the plane was fairly quick. There were 2 exits we used which sped up the process."
Punti negativi: "The rude British Airways representatives at check in should be retrained. One gentleman asked me if I wanted to check in my carry on because the flight was full. He said it was optional and I said no. He continued to pressure me into doing this and I clearly told him no several times. I guess he got upset that I didn’t wanna check in my bags that he asked me to place my SMALL CARRY ON (my backpack) in the luggage size checker to verify it fit. It did fit except a small part poked out because I had stuffed some souvenirs in there. It was clearly small and could clearly fit under my seat, but he said I had to check it in. This angered me but I kept my cool and walked away. Customer service doesnt start with British Airways."
Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."
Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"
Punti positivi: "Great service, pleasant attendants and on-time departure / arrival."
Punti negativi: "The shortest, most uncomfortable legroom of any major carrier."
Punti positivi: "Nothing"
Punti negativi: "No free snacks neither a cup of water."
Punti positivi: "Free drinks"
Punti negativi: "Tvs were dated"
Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."
Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"