La camera era pulita. Letto e cuscini erano molto comodi. Il check-in e il check-out. Lo staff amichevole di notte.
ho apprezzato la posizione tranquilla e vicino all'aeroporto molto comodo per chi viaggia per lavoro. Le camere sono semplici ma pulite ed ha un ottimo rapporto qualità/prezzo la connessione internet è buona ma è molto difficoltoso il settaggio per mandare posta elettronica. io non ci sono riuscito
location, recent improvements to the hotel
The first room tey gave us did not have a bathtub, which I really wanted. I called the desk and they upgraded us to a bigger room, with a tub, by sending someone up to our current room with a key for the upgrade. no
Nice staff, good room service menu & not that expensive for food. The bathroom was so small!
Central location close to Jack London Square, hotel was of a high enough standard with nice pool. Near Amtrak station plus walkable or short taxi/bus from BART.Great vegetarian restaurant across road called Souley Vegan which does a fantastic barbecue tofu plus a bar next door to this with a seriously extensive selection of world brews, not sure of name but may just be called Beer. Only stayed one night but an enjoyable stay nonetheless. I would definitely go back to Oakland and this hotel plus would consider staying here for San Francisco if I could not get a reasonable hotel deal in Frisco in future visits, especially as only a short bart journey to Embarcadero in Frisco. None to report
le camere sono molto ampie
Camere bellissime, pulitissime e poco rumorose malgrado sia vicino ad una autostrada (ho preso una junior suite e una deluxe, meglio la prima ma bella anche la seconda). Vista stupenda a patto che prendiate una camera vista mare. Buon ristorante dove non si spende tanto a due passi. Accettano delle debit card come garanzia all'atto del check-in (quasi nessuno lo fa!!!). Buona colazione con un panorama mozzafiato. Buono il servizio navetta da e per la BART che in pochi minuti ti porta a san francisco però personalmente ho preferito la macchina in quanto c'è una ampia disponibilità di parcheggio intorno alla stazione della BART di Lake Merritt! distante dalla maggior parte delle mete turistiche. Se non sapete come muovervi è un disastro!
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
comfort of the sheets hallway carpet was old and the television was not modern
Proximity to where a concert was occuring.
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
Proximity to the airport and the front desk staff was awesome. It was perfect.
Pickup at car rental and transport to airport
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
The rooms are extremely dated, and have a very bad smell.
Clean large rooms, friendly staff, near airport Nothing
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
The valet parking service was too expensive and too slow.
Pulito e confortevole È un po' troppo costoso per questo mercato. Dovrebbe essere $ 60- $75 a notte.
Il personale è disponibile e gentile.
La camera era fantastica. Non trascorrere troppo tempo in essa però. L'impiegato della mattina era fantastico! L'addetto al ricevimento che ci ha fatto il check-in non era di buon umore e che mi ha dimostrato. Lei è stato molto breve e sembrava stessimo disturbando...lei. Anche gli altri erano in corso d'acqua in omaggio. Non siamo stati. Non eravamo sicuri dove andare nel parcheggio e l'edificio. Non ci hanno detto che la colazione gratuita e perso completamente.
La camera era curatissima, dagli arredi alla biancheria, ai saponi in bagno. Il ristorante dell'albergo è eccezionale. Non garantiscono la tipologia di camera prenotata, quindi bisogna stare un po' attenti. Nel mio caso avevo una doppia con due letti doppi, e mi hanno assegnato un acamera con un solo letto, in un posto rumorosissimo. Controllando da internet mi sono accorta che questa camera costava 20$ al giorno in meno, e l'ho fatto presente alla reception. Mi hanno cambiato si la stanza, ma non si sono assolutamente scusati, nè mi hanno decurtato una cifra (magari offrendo la colazione...)Vicinissimo alla bart
non ho gradito affatto che per 4 giorni ci siamo beccati una camera singola uso doppia cioè con un solo letto da una piazza e mezza per 2 persone pelopiù non certo due pesi piuma !! e per i rimanenti tre ci hanno dato finalmente una matrimoniale solo perchè l'ho richiesto io quando ho visto una vera camera doppia aperta per le pulizie, puro caso!!!! e ovviamente al momento di pagare non ci sono venuti minimamente in contro per il disagio subito!
2 entrances front and back access to pool. Easy and safe gated parking. Large spacious room for the money. No cons at this time
We didn't' come to vacation, but to have a place to sleep. The hotel was adjacent to the airport, available and safe. We stayed one night. The staff and shuttle service were great. Thank you.
This hotel was very close to the airport and had a free shuttle. The rooms appeared clean. Very outdated, did not feel safe, could hear everything neighbors said, seemed more like a pay by the hour place
Staff at the front desk was nice and helpful. Park and fly was convenient. Found a cockroach in the room that wanted my sandwich and some of the power outlets didn't work.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
Loved the peace and quiet. Didn't have to go far for food. Staff were friendly and welcoming. The sheets weren't fully clean ughh.. Had to have housekeeping change the sheets.
How clean and comfortable it was it felt brand new Nothing
The hotel was very clean and the staff was very organized and welcoming.
The staff was great. Friendly and helpful Didn't like that we had to wait for the shuttle to get us to the airport. Wasn't really their fault as teh taxi they arranged to take us at 4:15AM didn't show up
Water and apples at the lobby. And the free shuttle to airport ect. Street side room was noise with traffic noise.
I was incredibly disappointed I'd made a reservation and when I'd arrived they did not have a room for me because they were overbooked. I arrived at midnight that night because I had a late flight in. They did not attempt to contact me to let me know. They paid for me to stay at another Courtyard Marriott that was 45 min away, which created additional challenges for me because it was 60 min in rush hour to my business meeting the next day. I was incredibly disappointed with their practice of overbooking.
The only thing that frustrated me was the lack of information about facilities and services. The staff member who checked me in gave very little detail about how things worked because there was a line of people waiting to check in. For example, I didn't know that the shuttle was only available at certain times and that I had to sign up for a time. I didn't know the hours of the cafe, etc. It would be helpful if all of this basic information was given out on a sheet of paper at check in so that I didn't have to keep calling the front desk to figure things out.
Front desk staff were very friendly and helpful. Door handle didn't work. People living in vans in the hotel parking lot, getting drunk and yelling at each other all night. Bathroom floor was slimy/sticky. Cigarette burns in the comforter Just about everything (dresser, bathroom door, etc...) was broken or nonfunctional. Shower was gross. Toilet didn't flush properly.
Good price. Clean comfortable, no frills room. Attached to a fantastic country kitchen/soul food spot. When we arrived, they listed off everything they'd advertised that was under maintenance: the elevators, pool, gym, and air conditioner. If they had advertised these conditions in advance, I may still have considered it a good deal for the price but it was rough to get all that news after a long flight.
Right across the street from Jack London Square. Next to Everett and Jones, Chicken and Waffles and a half dozen other great restaurants.
Staff (the Hispanic one is good, the black girl was rude) were friendly and does her best to help. 1)The train passes right in front of the hotel, from 6am until 8pm-ish. Blows the horn every single time to warn drivers. 2)Hotel is in serious need of repair. Leaking faucets, damp carpet, ripped bedsheets., bad reception on tv. 3) no ice in the hall way 4) no towels provided until you asked for them
Nice room size, friendly staff, free parking, continental breakfast, great location. Definitely would stay here again Our shower door didn't shut all the way so water leaked out.
Bed was comfortable. Staff was very nice. There were food containers under the bed so can't say they did a good job cleaning the room. The Wi-Fi did not work at all. I was unable to work while I stayed there. I will not book here again.
Very close to great entertainment and downtown. Hotel staff was very accomodating. I was surprise they did not promote the dinner next store
Everything was just fine, and it was convenient to what we wanted to do.
Has a wow factor. Lovely decor., down to earth staff and great food. Quiet. We had a good price. The location was perfect The room was small, felt cramped. We were stunned by the local taxes and fees - $93. I might stay out if the area next time.
It was pleasant and attractive, with staff who wanted to please It is very noisy. I think there should be a card in the room stating a reminder to be quiet, because construction is older and sound carrys.
The staff was friendly and the location was great - close to bart and uc Berkeley. Bathroom window did not open and a little bit noise in the morning.
A very enjoyable stay. Very cheerful and pleasant staff who were always keen to help, especially Eric and Rodolfo at the Front Desk. I will stay again. Grouting around bath need replacing (mould)
The hotel was located in the heart of Berkeley and only 25 mins away from San Francisco by train. It looks a bit daunting from the outside but inside it is extremely clean, staff are very friendly and the bar/restaurant is good. Rooms are not massive but adequate. Would recommend for a stay in Berkely or base to explore San Francisco.
Location to UC Berkeley No air conditioner, very small room
Everyone is friendly and makes you feel very welcome. I loved my room and the pub is fabulous. Great food, great atmosphere and a fun design in the room. I didn't find anything I didn't like.
The staff that couldn't do enough to make our 9 night stay as comfortable as possible.
I loved the location - so close to UC Berkeley. I also loved Henry's. Ate lunch there and had after shopping drinks. Housekeeping was very noisy - starting before 8 am on the floor I stayed on.
There for a university tour on a Thursday, had a great stay. Room was comfortable and clean (for 4 of us on two double beds). Room was much bigger than SF hotels we had been at earlier in the week. Staff were all friendly and helpful. Lobby was comfortable and the restaurant was surprisingly good. Overall, great place for a short stay.
Comfortable, very very friendly and helpful staff, near campus, free wifi (slowish). hairs on towel and bathroom floor...
La mia prenotazione avevano elencato come 2 letti matrimoniali, quando ho infatti riservato e abbiamo pagato un supplemento per la camera deluxe king con un balcone. L'addetto alla reception ha agito come se io non dispongono di un letto king size riservati, finché non mi ha mostrato il suo fisicamente la mia prenotazione sul mio cellulare. A quel punto ha poi svolto responsabilità per mettere noi in una camera matrimoniale come avevamo prenotato e pagato. Ridicolo.
Buona posizione. Belle camere.Piscina e spa aperte fino alle 23. Molta confusione nei corridoi fino a notte fonda. Molto affollato.
La posizione, il servizio e la camera era pulita tranquilla. Ristorante fa pagare $18,00 per la colazione a buffet.