It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
le camere sono molto ampie
Camere bellissime, pulitissime e poco rumorose malgrado sia vicino ad una autostrada (ho preso una junior suite e una deluxe, meglio la prima ma bella anche la seconda). Vista stupenda a patto che prendiate una camera vista mare. Buon ristorante dove non si spende tanto a due passi. Accettano delle debit card come garanzia all'atto del check-in (quasi nessuno lo fa!!!). Buona colazione con un panorama mozzafiato. Buono il servizio navetta da e per la BART che in pochi minuti ti porta a san francisco però personalmente ho preferito la macchina in quanto c'è una ampia disponibilità di parcheggio intorno alla stazione della BART di Lake Merritt! distante dalla maggior parte delle mete turistiche. Se non sapete come muovervi è un disastro!
Le camere, attrezzature per riunioni, servizio clienti Niente
Splendido hotel con bevande forti! Non c'è vita notturna nelle vicinanze.
Il cibo al 360 è stato ottimo. I letti erano comodi. Nessun microonde in camera. Nessuna crema liquida di caffè, solo caffè in polvere.
Prezzo ragionevole e facile accesso all'aeroporto. Le zone alla moda si trovano a 20 minuti di distanza con Uber
Ristorante era sorprendentemente buono. Le camere erano eccellenti. Abbiamo utilizzato la lavanderia, che era molto buono.
Mi è piaciuta molto la pace e la tranquillità. Non sono dovuto andare lontano per il cibo. Il personale era cordiale e accogliente. Le lenzuola non erano completamente pulite.. Ho dovuto farle cambiare
Pulito e confortevole, sembrava nuovo di zecca Niente
Acqua e mele presso la lobby. E la navetta gratuita per l'aeroporto di ect. Camera lato strada era il rumore con il rumore del traffico.
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Nice pool, spa and exercise facilities. My kids had a blast at the pool - it was nicely heated and they enjoyed it despite the cooler February weather. Our room was below one of the hotel's restaurants. 6am on a sunday morning and isn't a great time to be woken up to the sounds of tables and chairs being moved. It's an old hotel so it's pretty loud. When I checked out they gave me a bit of a discount and said that when we checked in that the front desk should have warned us that our room was loud... they really just shouldn't rent out the rooms or if they do charge less.... but they'd rather put guests in a position where they have to complain to get a discount. Even with the discount if was an expensive weekend that wasn't as restful as you'd expect for the money.
Staff was great. When we checked in room wasn't ready but they did have an upgrade queen to king for $35 per night more. They charge $30 per day to park. If you want to take a guest to the pool they charge $30 per day per person. All the up charges made it rather expensive. The Meritage restaurant was not open. Only place to eat was small and not very good. It is an OLD hotel built in 1918 but upgraded. Rooms are small. The elevator permit was 6 months overdue.
Location - close to everything including freeways. Facilities were excellent -- pool, exercise room, etc. They treated me like a second class citizen because I booked not directly through them. Promised me a fridge and I had to find a facilities guy who didn't talk to the front desk to get one. Told me there was a free breakfast buffet, but then it wasn't free.
The Sunday buffet at the Meritage was very good. The lap swimming in the pools and 3 free hours of childcare included in the resort fee was also very nice and an unexpected bonus. Ridiculously overpriced for what it was. $26 resort fee and $30 valet fee on top of over $200/night for a tiny old room that wouldn't even pass muster at a Best Western? The room was awful - outdated, small, old, musty and generally uncomfortable. Noisy from the hallway, the bed was saggy, the comforter stained and 2 adults plus a baby in a crib were way too many to fit in a tiny standard room.
Loved the look of the place from the outside..altho you quickly feel like an inconvenience being shuffled out of the way. The hotel is rich with history and has very nice decor..the room was big, with a big bathroom. The trexk to the room was ridiculous, having to take two elevators and very long walks on different levels while carrying your things. The room floor needed vacuumed, you could feel stuff on the carpet. After we checked in, we left to go get dinner and you can't get out of the gate without a special card given at the front desk. Well guess what- oh, and it cost $30 for this parking privilege.
Stay was great wished new more about it before we got there to enjoy the facilities Food prices were a little high
Staff was very good. Room service excellent and the pools were great. I asked for a taxi to take me to SFO. Instead of a taxi, they had reserved a sedan which was more expensive than a taxi. I thought it was a little bit cheesy. I'm sure that some people want to drive to the airport in a fancier car but they should specify. I asked for a taxi, not a town car.
Our oasis on the hill! The Claremont is a special place and I return there whenever I can; the location is central yet private and the staff is friendly, attentive, helpful and genuine. Each staff member, from the housekeeping staff to the manager, smiles and greets guests and is not only ready, but willing, to make your stay enjoyable. When there was an issue at check-in with the room assigned. Frank Flynn quickly and apologetically gave us another room with no question. In chatting with Fracesco (I'm sure I have not spelled his name correctly-my apologies!) in the lobby, we told him we were headed into the city the next day; he not only cautioned us about traffic and crowds in the Golden Gate Park area due to a concert, he recommended alternative areas to visit-and when he saw us a couple of days later, he asked how our trip went! A special shout-out also to Mohammad and Zachary who took care of us for breakfast in the Meritage restaurant-their service standards and guest treatment should be the envy of fine dining establishments everywhere. They made the start of our days happy and pleasant and really made an impact of the pleasure of staying at the Claremont! The charm of an old beauty like the Claremont is also sometimes what makes you miss some things you might find in a newer hotel; the HVAC system can be unreliable and loud, the bathroom does not have an exhaust fan, etc. But having noted that, the graciousness of the wide hallways and high ceilings easily make you overlook those modern facility differences!
Wonderful location. Grand old building which has been well maintained. It had been some years since I last stayed there and the place seemed in better shape than it was.
The look of the hotel The check in staff
Il confort Ho rischiato di perdere l'aereo perché non sono stata svegliata come richiesto la sera precedente (avevo indicato l'ora della sveglia e l'ora della navetta per l'aeroporto). Nella fretta ho dimenticato un paio di piccoli orecchini così ho inviato una mail appena ho potuto. Sono trascorsi 7 giorni senza alcuna risposta...
Comodissimo all'areoporto e molto pulito. Se arrivate dopo le 10pm non riuscite a mangiare neanche un panino.
Ci hanno fatto pagare costi aggiuntivi.
Ottima posizione, vicino a San Francisco. Parcheggio self-service. Uno standard nella zona della Baia.
non è il solito hotel da aeroporto. é situato in un bellissimo parco con affaccio sulla baia.
dato il costo di una singola notte, almeno la connessione internet dovrebbe essere gratuita.
Servizio navetta aereoporto. Camera molto bella
Ottimo prezzo e belle camere per un prezzo decente. Ci è piaciuto il piano executive e le comodità che era eccellente per il prezzo che abbiamo pagato. Ci torneremo di nuovo se mai avremo bisogno di un hotel d'aeroporto
Ho apprezzato molto la posizione per l'aeroporto, panorami splendidi, atmosfera e dall'aspetto moderno. Il personale era molto cordiale! Grandi tv!! La cena era cara in hotel. Per quello che era ho dovuto mangiare al McDonald's. Errore di $100.
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
Pulito e confortevole È un po' troppo costoso per questo mercato. Dovrebbe essere $ 60- $75 a notte.
Il personale è disponibile e gentile.
La camera era fantastica. Non trascorrere troppo tempo in essa però. L'impiegato della mattina era fantastico! L'addetto al ricevimento che ci ha fatto il check-in non era di buon umore e che mi ha dimostrato. Lei è stato molto breve e sembrava stessimo disturbando...lei. Anche gli altri erano in corso d'acqua in omaggio. Non siamo stati. Non eravamo sicuri dove andare nel parcheggio e l'edificio. Non ci hanno detto che la colazione gratuita e perso completamente.
Buona posizione Non basta aiutare. Troppo in attesa
Il receptionist di notte che mi ha fatto il check-in è stato molto gentile e professionale I corridoi avevano un odore di muffa
Materassi impermeabili e finiture rotte? Non riesco a credere che Marriott metta il suo nome in questo posto.
L'hotel è di facile accesso e la qualità delle camere è molto alta. Non lontano dalla città e molto vicino all'aeroporto Ottima vista dell'aereo e di atterraggio senza il suono. Personale molto cordiale. Un po' troppo alti per il prezzo a seconda del giorno di soggiorno.
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
Proximity to the airport and the front desk staff was awesome. It was perfect.
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
comfort of the sheets hallway carpet was old and the television was not modern
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
Clean large rooms, friendly staff, near airport Nothing
Proximity to where a concert was occuring.
The rooms are extremely dated, and have a very bad smell.
Pickup at car rental and transport to airport
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
Non c'è molto Non vedevo l'ora di lasciare
Non c'era nulla di buono in questo posto Molto vecchio. Sembrava sporco. Nessun isolamento acustico. Proprio su autostrada a 4 corsie. Incredibilmente rumoroso. Andate da un'altra parte!
Posizione Sporco, mozziconi di sigaretta dappertutto, e loschi personaggi che soggiornano qui
Niente di questo posto è ok. Sono molto scortese dipendenti I dipendenti dell'hotel. Estremamente scortese
C'era un mini frigorifero per il nostro cibo, il personale consentiva di avere un sacco di ospiti nella loro camera e parti tutta la notte.
Posizione comoda navetta Comodo
Nessuno ha menzionato cento dollari di deposito, non me li avevano chiesti l'ultima l'ultima volta. Dovete aspettare dieci giorni perché vi vengano restituiti
Tappeto bagnato, puzza in camera, wifi non funzionava, tasse nascoste fanno pagare anticipatamente un personale non è carino
Il letto era veramente confortevole... ho fatto una buona notte di sonno. L'IHOP attaccato ha reso facile organizzare la colazione prima di fare il check-out. La camera era un po' logora, ma sembrava pulita.
Il personale era molto gentile e paziente. Ho visto scarafaggi in camera mia dopo ho controllato in lungo con macchie sul pavimento e le lenzuola. Dopo aver scoperto questo mi sono immediatamente andati. Mi è stato detto che ci hanno inviato manutenzione per la camera dopo e, inoltre, è stato che dà la possibilità di cambiare camera, ma ho scelto e chiesto indietro i miei soldi.
Pubblicizzato come non-fumatori -- puzzava di posacenere! Bruciature di sigaretta ovunque. Molto invasivo il rumore della strada. Niente prese elettriche, tranne un cavo illegale di estensione dietro il letto. Il frigo non funzionava. Abbiamo prenotato il posto per disperazione - mai più
Comodo per l'aeroporto. Chiamata di sveglia in tempo. Spartano al punto di nudo. Lavati ma logora e macchiata pavimenti e mobili. Inospitali barebone atmosfera.