Make the seats more comfortable
More new seat and interiors. Plane a little bit to hold
Tutto ok Efficenza Gentilezza Disponibilità Professionalità Allora perfect
16 hr flights with just 2 meals is ridiculous.
Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti positivi: "Crew and Food was great"
Punti negativi: "For over 12 hours I was surrounded by screaming children. Would really appreciate an adults only section"
Punti positivi: "ICE"
Punti negativi: "Attendans have been impatient, nervous"
Punti negativi: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Punti negativi: "This is the second time I have flown the AirBus 380. If you can make sure that you fly this airplane. Even in coach, there is ample leg room and comfort. The flight crew was very attentive and prompt in their service to passengers."
Punti positivi: "They were very supportive. Thanks."
Punti negativi: "Nothing"
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti positivi: "Yes"
Punti negativi: "No"
Punti negativi: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Punti positivi: "Very professional and courteous crew..."
Punti negativi: "Boarding system. Final call on gate and it's to get to 2 more areas."
Punti negativi: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti positivi: "The food was great, the in flight entertainment was great, and as a tall person I appreciate that Emirates still provides a decent amount of legroom, even in Economy."
Punti negativi: "Being sandwiched between 2 large men for a 12 hour cuddle."
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti positivi: "Very helpful and arranged for me to move next to a friend (we had booked separately )"
Punti negativi: "Nothing"
Punti positivi: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Punti negativi: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Punti positivi: "Nothing"
Punti negativi: "EVERYTHING"
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti negativi: "Delayed and no hotel for an 11 hour layover"
Punti positivi: "Everyone was very friendly. Lots of choices for entertainment. Had enough legroom in a regular seat."
Punti negativi: "Being on FlyDubai for the first leg of the trip. We had a difficult time with our check in and our son's luggage was lost."
Punti positivi: "Internet check in, saves time and paper!"
Punti positivi: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Punti negativi: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti positivi: "Emirates are very good"
Punti negativi: "Fly Dubai is not good and poor service"
Punti negativi: "personale mediocre"
Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"
Punti positivi: "They were able to give me some medicine for my stomach ache and were so kind."
Punti negativi: "Nothing that I can say..."
Punti positivi: "One of the better experiences I've had on a plane"
Punti positivi: "Almost $1400 value items were broken in my two fregile box/bag."
Punti positivi: "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
Punti positivi: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Punti negativi: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Ho avuto problemi al check in. Avevo preso un extraseat e il sistema di Lufthansa diceva che non avevo pagato il biglietto. Fino all'ultimo minuto non sapevo se avrei potuto prendere il volo. Il personale estremamente scortese. Il nome della addetta è Noemi. In nessun momento mi è stato spiegato nulla.
Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
I bagagli non sono arrivati
It was a terrible experience for a family of 4 with a teenage to be assigned 4 seats at different rows far away from each other even after I checked that the 4 seats are next to each other on the day before the flight date. The 1st connecting flight has 4 seats connecting to each other on the same raw as confirmed on the day before flight, but the 9 hour main flight's seats were changed from what was confirmed from a day before the flight date. A confirmed seats assignment meant nothing to Lufthansa and it's partner airline AIR DOLOMITI S P A.
The TV was difficult to operate. 747 is a very comfortable aircraft
flight delay and close connection was stressful-luggage did not arrive with me-hopefully will be delivered today
Ottimo aereomobile e personale cordiale.
None of the seats recline, on the whole plane.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Booking, price"
Punti negativi: "A little easier site navigation- understanding"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "The most amazing service, good food and great steward"
Punti negativi: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti negativi: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "The multiple gate changes & technical delay caused us to miss our connection to Boston"
Punti negativi: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Crew was OK, seat was comfortable"
Punti negativi: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Punti positivi: "Great crew"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "Too cramped for a 10 hour flight"
Punti negativi: "Same as above"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Troppo freddo"
Punti positivi: "Boarding process and email updates."
Punti negativi: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."
Punti positivi: "Nothing positive to report...NOTHING!!"
Punti negativi: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Crew"
Punti negativi: "N/A"
Punti positivi: "nice crew!"
Punti negativi: "Seat hardly reclines at all."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Cabin service and crew excelent"
Punti negativi: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
L'atterraggio è stato un po' brusco
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
same as from LUX … professional, nice.
Punti negativi: "Free wifi"
Punti positivi: "This Transavia Airlines is not good at all."
Punti negativi: "Many things cheaper does mean better."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Punti negativi: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Punti negativi: "I flew economy and all was good and appropriate to the level."
Punti positivi: "Crew good and seat OK but not exceptional for business class"
Punti negativi: "Food was average - main course could have been better. Range of movies ok but not great"
Punti positivi: "The crew tried to be helpful but were equally frustrated with the ground crew."
Punti negativi: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Punti negativi: "Delay due to strike"
Punti positivi: "The crew were excellent and seats were comfy."
Punti negativi: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Punti negativi: "The plane is so old..,"
Punti negativi: "Fix the damn KIOSKS at Vienna!"
Punti positivi: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Punti negativi: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Punti positivi: "Very friendly crew and on time with no problems."
Punti positivi: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Punti negativi: "Food quality was not so good."
Punti negativi: "Too hot inside the aircraft"
Punti positivi: "Nice staff and no delay"
Punti negativi: "Instead of crisps maybe a bit of cheese or crackers"
Punti negativi: "Troppo ritardo"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Amazing crew"
Punti positivi: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Punti negativi: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Punti positivi: "NOTHING"
Punti negativi: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Punti negativi: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Punti positivi: "Landing"
Punti negativi: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Punti negativi: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Punti negativi: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Punti negativi: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Punti negativi: "Boarding was confusing and disorganized"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Friendly attendants. Decent food, and frequent snacks and beverages."
Punti negativi: "No charging ports for electronic devices."
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti negativi: "Dutch sub titels would be nice."
Punti positivi: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Punti positivi: "Good multi media access and content"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Wider seat than most business class"
Punti negativi: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti negativi: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Punti positivi: "Everything - Checkin, crew, food, entertainment"
Punti negativi: "Nothing"
Punti positivi: "Nothing"
Punti negativi: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Punti negativi: "Service"
Punti positivi: "Service"
Punti negativi: "Only one queue for boarding. Flight late on arrival."
They overbooked our flight and moved us to the next day. We were unaware that our flight had been moved until we got to the check in. Even now you email us about a flight we never had. We had to pay close to 1k to quickly book another flight just to make it to our destination in time.
We booked through Kayak and ended up with tickets from a 3rd party named Chatdeal. They never notified us of a flight timechange of flight leaving 5 hours earlier. That time change happened months before from what I found out and we obviously never made it on the plane. They were not able to book us the following day because they" hadnt heard back from the airlines". At this time I have been waiting over 2 weeks to get any update about a refund or a rebooking despite reaching out both by phone and chat. From my point of view they are scamming people until I see that refund for a mistake that they made and it resulted in me not being able to see my mother who is dying. Any reach out from Kayak to hold them accountable would be appreciated.
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
Punti positivi: "crew was pleasant"
Punti negativi: "boarding was chaotic"
Punti positivi: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Punti negativi: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Punti positivi: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti positivi: "New, clean airplane with a friendly and professional crew. It was not as uncomfortable as some of the other airlines I've used, though eight hours in economy is still too much. I chose it in part because of the connection through Copenhagen, which I recommend for an overnight stay. Great city."
Punti negativi: "The chicken something or other on one of the flights was truly disgusting, but the rest of the economy food service was okay."
Punti negativi: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti positivi: "The crew was amazing but delays upto 2 hrs"
Punti negativi: "Nothing as not in control"
Punti positivi: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."
Punti negativi: "Really rude flight attendant even after we boarded and left late. She was rude to people sitting in the exit seats, rudely demanding attention while she rushed through the safety guidelines. She then very rudely told me I had to pay for what I was trying to order, even though I was reading it off the menu? She acted as if I was stupid because I don’t speak swedish, but she did not speak the language of our destination, and it was a connecting flight."
Punti positivi: "Being on time"
Punti negativi: "Unfriendly crew"
Punti positivi: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Punti negativi: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Punti positivi: "On time, great customer service and great food."
Punti positivi: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Punti negativi: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."
Punti positivi: "Smooth flight, boarding was seamless."
Punti positivi: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Punti negativi: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."
Punti negativi: "Not applicable"
Punti positivi: "Great flight, on time great crew."
Punti positivi: "Pros: -Good food -Good entertainment -Attentive staff"
Punti negativi: "Cons: -Uncomfortable seats ( I took the free seat and didn't upgrade) -Poor air circulation ( I hardly felt any AC) -Lack of overall plane space"
Punti positivi: "The airline staff were super efficient and kind."
Punti negativi: "I would have liked more music selections especially calming. OceN sounds or Tibetan bowls etc for overnight flight."
Punti positivi: "My first time flying SAS on my trip to Europe from USA and I was highly impressed. Everything was efficient and comfortable. One of the highlights was the check in - this is often a long and frustrating process, however this could not have been easier and so quick. I was very happy and made my entire check in experience simple and efficient. I will be going straight to SAS for my next trip to Europe, no question. Thank you very much!!! Daniel Valewink"
Punti negativi: "No food, no entertainment"
Punti positivi: "Delayed flight arrived nearly on time."
Punti negativi: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."
Punti positivi: "Punctual and very cordial staff."
Punti positivi: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Punti negativi: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Punti positivi: "The movies."
Punti negativi: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti positivi: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Punti negativi: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Punti negativi: "The 70 euro bag check fee"
Punti positivi: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Punti negativi: "I have already answered this question. Enough."
Punti positivi: "Crew and plane good. Friendly and English was excellent."
Punti negativi: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Punti positivi: "Up and down. Crew was great!"
Punti negativi: "Check-in was slightly confusing to know where you had to go."
Punti positivi: "The plane was full and coming out of a very busy airport but the crew managed to make a good and stress-free atmosphere"
Punti positivi: "they were quick and apologetic"
Punti negativi: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Punti positivi: "Good entertainment, well organized, reasonably comfortable seats"
Punti negativi: "Food wasn't very good, especially the snack"
Punti positivi: "Crew was efficient; cabin was clean."
Punti negativi: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Punti positivi: "The overall experience was good. The fights in there selves were cool."
Punti negativi: "When I got to Oslo to connect to my other flight I had to do security again and the boarding was already starting. So I had to run like hell and got there on the nik of time."
Punti positivi: "It was perfectly On schedule, the plane was very clean,"
Punti negativi: "Pilot was not easily understood, boarding was a nightmare"
Punti negativi: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Punti negativi: "Baggager fees were high"
Punti positivi: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Punti positivi: "Flight itself was OK"
Punti negativi: "It was very difficult to understand from the reservation or the website if I need to pay extra for a checked baggage. My emails weren't answered, and when I finally realized that I did have to pay - it was 85$ for one suitcase!!!!! SAS - are you out of your mind?! The suitcase cost more than the flying ticket! Sorry, but no SAS for me anymore. BAD BAD service and exploiting of customer's naivety. I'm furious."
No real business class. Just no one in the middle seat. Staff not particularly friendly.
Paid food. No entertainment. Requested to check in cabin luggage required additional waiting time in Lisbon.
Bonjour, Nous sommes très déçus de vos services KayaK, car suite à l'annulation de notre vol retour via Easyjet, vous nous avez laissé nous débroullier tous seul . Pas de numéro de téléphone , ni d'adresse mail d'un service client et l'application kiwi ne fonctionne pas!!! Bref pas de carte d'embarquement pour ce vol vers FARO. Obligé de faire une attente de 2 heures au guichet de TAP à l'aéroport et mème l'hôtesse nous clairement déconseillé vos services catastrophique. Merci de bien vouloir ouvrir un dossier de réclamation concernant notre mésaventure NO de révervation 207 552 961. Au final, suite à l'annulation du vol retour ,nous été bloquer 2 jours au Portugal et avec tous frais supplémentaires de taxi hôtel bagages de 500€ J'attend de vos nouvelles Herve JEHANNO. email@example.com
The biggest issue with TAP was deplaning, which was a problem on both legs of the flight. At JFK we were on the ground for a full hour before we could park at the gate and disembark, and the crew could have been more transparent about the wait time.
No place found for my hand bagguage, the crew asked me if its ok to put my suitcase nella "stiva". They gave me a receipt , the üroblem was resolved even if I had to attend at the bagguage claim in Rome .
I didn’t like the ride with the bus to get to the terminal on the flight in Europe Crew was really nice
Punti positivi: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Punti negativi: "Pleace call 666 394 865"
Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"
Punti positivi: "Personale cordiale e disponibile."
Punti negativi: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."
Punti positivi: "Seats and snack"
Punti negativi: "No delay in departure"
Punti positivi: "Nothing"
Punti negativi: "They don’t even give glass of water in business class. Terrible attention."
Punti negativi: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"
Punti positivi: "The flight was fine no problem"
Punti positivi: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Punti negativi: "Better flight attendants who know how to help. Never TAP again!!"
Punti positivi: "Very friendly crew, nice plane"
Punti negativi: "Very expensive extras like seats and luggage"
Punti positivi: "food and price"
Punti negativi: "boarding... control the luggage size"
Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"
Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"
Punti positivi: "The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful."
Punti negativi: "We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it."
Punti positivi: "There is enough space between seats. Good selection of movies."
Punti negativi: "Luanda personnel refused to check luggage lad to mxp even when the other flight was also TAP. We had to pick up luggage and recheck in LIS."
Punti negativi: "poor and cheap plane"
Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."
Punti negativi: "Flight delay"
Punti positivi: "Smooth flight Crew extremely nice and helpful Good snack served (not the usual junk food some airlines give and charge for ) punctual"
Punti negativi: "Nothing to dislike"
Punti positivi: "Very nice flight. Complimentary wine, meals and movies. We were in Economy Plus so the leg room was quite good."
Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."
Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."
Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"
Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."
Punti negativi: "Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier."
Punti positivi: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Punti negativi: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Punti positivi: "Everything smooth!"
Punti positivi: "Food was ok"
Punti negativi: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Punti positivi: "Flight crew was friendly."
Punti negativi: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."
Punti positivi: "Very gentle staff. Good food and service. And I will visit Lisbon next time."
Punti negativi: "Too early in the morning. A better connection in Lis wil lhelp"
Punti positivi: "Employees are very nice."
Punti positivi: "On time, easy boarding"
Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"
Punti positivi: "Sicurezza volo, disponibilità assistenza."
Punti positivi: "Very friendly staff and well organized."
Punti positivi: "Flight was on time and landed safely."
Punti negativi: "Boarding was quite chaotic. Seats were very cramped."
Punti positivi: "Not much"
Punti negativi: "Late as always"
Punti positivi: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Punti negativi: "The chairs were small and we didn't have very much legroom"
Punti negativi: "2 hour delay for a 30 minute flight. Really?"
Punti positivi: "Just about everything"
Punti negativi: "The connecting flights with BLUEJET"
Punti positivi: "Food was excellent, and the cabin crew extremely nice and attentive. Amenities kit was adorable too!"
Punti negativi: "We were in first class, and no On Demand IFE!!! You do have a personal screen in the seatback, but they only play continual loop movies. For us, we started with one movie, but then due to technical difficulties, the crew had to reboot the entire system. So once it was back up and running, they switched the movie. And even that one didn't play through....apparently, at some point they determine its "bedtime" and turn off the IFE!! Crazy in this day and age!!! Also, the plane is old and REALLY worn. Lots of dirt, tired seats, yucky bathrooms, etc. This plane needs an overhaul!! No storage anywhere in the seats either, which was shocking. And the angle lay flat seats are certainly fantastic in comparison to Coach seats, but still hard to sleep and get comfortable."
Punti positivi: "Nice refreshments, friendly attendants"
Punti negativi: "It took a very long time to check in and board."
Punti positivi: "Aircraft seem well maintained and crews are very nice."
Punti negativi: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."